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Post by grammadee on Dec 6, 2019 0:40:21 GMT
I have been waiting excitedly for weeks for the Simon Says Gnome for the Holidays December kit that I ordered early in November. Today there was a SSS box in the mail and I was super excited to open it, but away from home all day so I had to wait. Walked in the door, grabbed an X-acto knife to cut through the tape and...  The kit inside the box is based around the Woodland Whimsy stamp set! All soft greens and florals and little forest animals. A tiny deer head die. Not a gnome nor a dynamic black/red/white Christmas pattern in sight. I just left an email with SSS asking what's up??? Did anyone else get their gnome die and stamps? |
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camcas
Pearl Clutcher
Posts: 3,965 
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Post by camcas on Dec 6, 2019 1:46:08 GMT
Well- I am an Aussie so my parcel has to float a long way....but it came yesterday and the gnome WAS home
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kitbop
Pearl Clutcher
Posts: 4,369
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Post by kitbop on Dec 6, 2019 2:51:33 GMT
So sorry grammadee. I eyed that black and white kit for so long and when I finally decided to order...it had sold out! So then I decided to order just the stamps and their dies...and those were sold out! Guess this is how they generate FOMO with us. I surely hope they have a kit lying around to send to you! Let us know what comes of it. |
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Post by cmpeter on Dec 6, 2019 5:05:50 GMT
Oh no! I ordered that kit, but haven’t received mine yet.
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oaksong
Drama Llama
Posts: 6,163
Location: LA Suburbia
Site Supporter
Jun 27, 2014 6:24:29 GMT
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Post by oaksong on Dec 6, 2019 5:45:07 GMT
Oh no! I got my December kit and spent this evening making little gnomes. I wonder what happened to your kit? That would be so wrong for them to just substitute the November kit instead!
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Post by anniefb on Dec 6, 2019 6:15:00 GMT
Oh no! Hope they replace it for you.
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Post by LavenderLayoutLady on Dec 6, 2019 9:47:03 GMT
I sure hope the company makes that right quickly.
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Post by freeatlast on Dec 6, 2019 11:24:39 GMT
Uh oh, grammadee. I hope they have some replacements held back for reasons like this. My kit was fine. |
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lindas
Pearl Clutcher
Posts: 4,145
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Post by lindas on Dec 6, 2019 12:23:45 GMT
I didn't want the whole kit just the gnome die and the 6x6 paper. Put that die in my cart 3 times before it finally came back in stock so it should be here by Monday hopefully. As for the paper, I finally found it on Amazon and its on the way too.
Hope you can get the kit you actually ordered soon.
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Post by grammadee on Dec 6, 2019 14:53:39 GMT
I sent an email to customer service. I plan to call them today (tried already but they are not open yet: their time zone must be closer to mine). lindas, I have been looking for that 6x6 pad all over, but no one seems to have it. Hadn't thought of ordering from Amazon. I have the full 12x12 sheets, but the plaids are too big for diecutting the gnomes. I was sure that when I received the kit I would be cutting a bunch of those little guys. Don't know why I am so bummed about this. I have enough supplies--papers, dies, embellisments, stamps, inks, other media--to create probably 1000 cards if I had to. But I wanted to make cards with this kit. And yesterday with the box in my car, my mind was full of all the fun I would be having with it when I got home. And now I am just sad. Even if they ship the right kit out today it probably won't get here before Christmas. I will probably cry when I talk to the rep. How dumb is that?  |
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Post by bluecrafterperson on Dec 6, 2019 15:48:28 GMT
Grammadee, I hope you get your gnome from Simon Says Stamp quickly. This is kind of off track, but Brutus Monroe sent out an email this morning advertising their Gnome Place Like Home stamp set. I am not a gnome fan, but I thought the stamp set was kind of cute. |
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Post by cbet on Dec 6, 2019 16:05:18 GMT
I sent an email to customer service. I plan to call them today (tried already but they are not open yet: their time zone must be closer to mine). lindas , I have been looking for that 6x6 pad all over, but no one seems to have it. Hadn't thought of ordering from Amazon. I have the full 12x12 sheets, but the plaids are too big for diecutting the gnomes. I was sure that when I received the kit I would be cutting a bunch of those little guys. Don't know why I am so bummed about this. I have enough supplies--papers, dies, embellisments, stamps, inks, other media--to create probably 1000 cards if I had to. But I wanted to make cards with this kit. And yesterday with the box in my car, my mind was full of all the fun I would be having with it when I got home. And now I am just sad. Even if they ship the right kit out today it probably won't get here before Christmas. I will probably cry when I talk to the rep. How dumb is that? Grammadee - I didn't want the whole kit, just the little gnome die and I was able to order it right away. I already have it. If you want to use it to cut out little gnomes until your kit reaches you, let me know. I can get it into the mail and I would think you would have it in a week or less (if you're in the states). You could return it to me once you get yours. I know I won't have time to use it this year, but I had to have it in case they don't have it available for next year. You know how it is . . . |
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Post by cristelina on Dec 6, 2019 16:32:31 GMT
 That is so disappointing. I hope SSS still has the kit you wanted. |
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lindas
Pearl Clutcher
Posts: 4,145
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Post by lindas on Dec 6, 2019 16:54:50 GMT
grammadee, I just checked and scrapbook.com has the 6x6 in stock now.
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Post by justjac on Dec 6, 2019 17:34:18 GMT
grammadee,my order was taking so long to ship that I emailed them. They emailed back and said that there was a manufacturing delay. Then the package shipped about a week ago. I'm hoping it arrives next week. My last package from them took forever.
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Post by grammadee on Dec 6, 2019 17:45:38 GMT
Having trouble contacting them this morning. No response to last night's email. The robot on the phone says, "Please call back during normal business hours" so I don't know if they are closed on Fridays or their phone in centre is located somewhere that it is already Saturday. After the third call a few minutes ago I left a snarky message asking when WERE those "normal" business hours... Thanks, cbet for the offer, but I will survive without that die. Wouldn't want yours to get lost in the mail, and it takes quite a while to get to rural Alberta from anywhere, so turnaround time would be prohibitive. Hope you get the correct kit, justjac . This one was sitting in Missasaga for quite a few days. The good news is that the order I placed with Paper Wishes a week or so ago arrived today! It has the Dazzles gnomes and artsy trees in it. Plus some other stuff to play with. But I am off to the kitchen to bake cookies now. Don't need a lot of creativity to follow a recipe, cut and bake these. |
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Post by grammadee on Dec 6, 2019 20:08:38 GMT
I called again this afternoon and was surprised when a real person actually answered. She said their system had been down most of the day today. She has promised me that she will get them to ship me the December kit. Should be getting a parcel shipped notice soon. But I am pretty sure it won't get here now until January, given how long it took the last one to arrive.
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Post by LisaDV on Dec 6, 2019 20:19:25 GMT
SSS is in Ohio (Eastern time zone). So sorry grammadee. I hope it arrives more quickly and you get it before Christmas. |
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Deleted
Posts: 0
Apr 19, 2024 20:30:33 GMT
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Post by Deleted on Dec 6, 2019 20:33:10 GMT
I called again this afternoon and was surprised when a real person actually answered. She said their system had been down most of the day today. She has promised me that she will get them to ship me the December kit. Should be getting a parcel shipped notice soon. But I am pretty sure it won't get here now until January, given how long it took the last one to arrive. I am not sure how comfortable you would be with this, but you may want to insist they do priority overnight shipping. This was their mistake and they should make it right. The way to do that is to ship very quickly, so that you have it by Monday or Tuesday. There have been very few times I have insisted on this, but one was for my daughter's bday gift. It was the shipper's error and I requested (and got) overnight shipping. I am sorry this happened-I know I would be so bummed! |
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Post by paperaddict on Dec 6, 2019 22:29:36 GMT
Grammadee, I am suppose to get the kit too. If I get it, I would be happy to send you my gnome die to use. I am in Calgary, Alberta, so even with regular mail you will get it in a couple days. I was planning to use the kit next year since my right arm is in a sling (just had shoulder stabilization a week ago). I'm part of the birthday club so I have your address. Let me know if you want me to send it to you. I will check our mailbox in a couple of hours to see if the kit has arrived yet.
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Post by paperaddict on Dec 6, 2019 23:03:00 GMT
Sorry, grammadee, my kit did not come today.
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Post by cropelf on Dec 6, 2019 23:11:58 GMT
paperaddict, you are so sweet to offer the loan. Hope your arm is better soon. Cheers!
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Post by paperaddict on Dec 7, 2019 0:11:38 GMT
Thanks, Cropelf. Slowly on the mend.
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azcrafty
Pearl Clutcher
Posts: 2,752
Jun 28, 2019 20:24:21 GMT
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Post by azcrafty on Dec 7, 2019 1:24:05 GMT
I got mine but with a different paper pad. I'm not sure if I should complain about it.
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Post by hop2 on Dec 7, 2019 2:35:14 GMT
Grammadee, I am suppose to get the kit too. If I get it, I would be happy to send you my gnome die to use. I am in Calgary, Alberta, so even with regular mail you will get it in a couple days. I was planning to use the kit next year since my right arm is in a sling (just had shoulder stabilization a week ago). I'm part of the birthday club so I have your address. Let me know if you want me to send it to you. I will check our mailbox in a couple of hours to see if the kit has arrived yet. I Hope you heal quickly & well! |
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Post by artisticscrapper on Dec 7, 2019 3:02:44 GMT
@gtammadee I feel so bad for you. And why would they even send some other kit? I agree with @kendramage. They should overnight it since it’s their mistake. It’s Christmas time and people want to get started on cards. And I certainly hope they don’t expect you to send that other kit back.
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Post by grammadee on Dec 7, 2019 3:26:04 GMT
paperaddict , that is really sweet of you, but I am not sure you will get the correct kit, either. So sorry about your shoulder. Being one handed is really hard, especially this time of year. You can complain, azcrafty , but not sure if it will do any good. I got an email response this afternoon apologizing that they ran out of the paper pad for the December kit and had to substitute. I emailed back and said that the WHOLE KIT was substituted. No response on that, yet.
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Post by joblackford on Dec 7, 2019 4:30:59 GMT
Oh man, I know how much you were looking forward to that kit. How disappointing... I hope it all gets sorted out for everyone. I’m kind of glad I didn’t give in to the impulse to buy the kit.
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Post by grammadee on Dec 7, 2019 13:23:09 GMT
Woke up to an email this morning from PayPal. SimonSays has refunded the cost of the December kit. i am going to use it to order the PhotoPlay 6x6 pp pad and their stamp and die set. Kringle &Co from Scrapbook.com |
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msliz
Drama Llama
The Procrastinator
Posts: 6,419
Jun 26, 2014 21:32:34 GMT
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Post by msliz on Dec 7, 2019 23:28:37 GMT
I know we don't like to promote the counterfeit dies, but I think we'd all make an allowance here.
There are plenty of gnomes on AliExpress.
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