Deleted
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May 3, 2024 6:18:03 GMT
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Post by Deleted on Jul 22, 2016 12:37:52 GMT
You're crazy! If you don't have fraud alerts set up on your account (some banks do it automatically, check to see what yours does)? Get them set up NOW!
I generally check my email and FB while still in bed. I found 4 emails from my bank about potential fraud purchases. Initially, I wasn't too concerned. I recently bought some things through the Project Life app and the small amounts ($1.99, $2.99) caused these alert emails to come in for each one. So I know not to panic if these come in because sometimes its not a real problem.
This time? It was fraud. On the fourth attempt, the bank did block the incoming "purchase". Unfortunately, that was the $5.99 one and not the $69.99, $79.99 and $302.71 hits. Obviously I called as soon as I found this and the card that was hacked (my debit/credit card) was cancelled. An investigation has been started. We can handle having $450 unavailable to us while the investigation takes place. I'm happy the amount wasn't higher.
So go check your accounts. It's simply a matter of time before you're likely to get hacked. I'm shocked it hasn't happened to me before. Now I need to go through to make a list of who I need to inform and update because I use this card for a lot of recurring payments. I'll be looking to find as many alternate options (paypal, etc.) going forward.
For those of you who have BTDT, feel free to offer up any other advice on what I should do at this point.
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Post by kellybelly77 on Jul 22, 2016 12:43:54 GMT
That happened to me a few years ago. Except the thiefs were in Europe so it was over night and by the time I woke up they had taken $6,000. I went to the bank and had it all back by the afternoon. Luckily while I was sitting at the bank in Kansas with my debit card they could see I wasn't in Germany. So I think that helped my case!
It wasn't even an inconvenience because my bank and acted so quickly and kindly. They did tell me that Visa wouldn't even investigate because the amount was too small. I realize $6k is nothing to Visa but geez! That's why they keep doing it!
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Deleted
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May 3, 2024 6:18:03 GMT
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Post by Deleted on Jul 22, 2016 12:45:52 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use.
If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have.
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raindancer
Pearl Clutcher
Posts: 3,095 
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Post by raindancer on Jul 22, 2016 12:46:11 GMT
I had all of that. In 24 hours between checks thieves got 10000. Fraud alerts never happened. I caught it. They canceled our cards started an investigation And we jumped through all the hoops.
A week later, checking on the progress of money being put back...another 1300 had been taken. They forgot to cancel my card and fraud alert failed for the second time. Made me jump through more hoops.
My advice? If it happens chage banks of they don't do it right. And switch to credit.
We now only use our Mastercard and pay it off so it is the only transaction going directly out of our account.
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NoWomanNoCry
Drama Llama
Posts: 5,856
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Post by NoWomanNoCry on Jul 22, 2016 12:46:31 GMT
I have my banks app on my phone. I check it multiple times a day because I'm THAT paranoid lol.
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mimima
Drama Llama
Stay Gold, Ponyboy
Posts: 5,017
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Post by mimima on Jul 22, 2016 12:46:54 GMT
Yuck. I'm so sorry
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Post by monklady123 on Jul 22, 2016 12:51:12 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have.  OP, glad you caught it so fast! |
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Post by sphmaz on Jul 22, 2016 12:55:10 GMT
So go check your accounts. It's simply a matter of time before you're likely to get hacked. I'm shocked it hasn't happened to me before. Now I need to go through to make a list of who I need to inform and update because I use this card for a lot of recurring payments. I'll be looking to find as many alternate options (paypal, etc.) going forward. For those of you who have BTDT, feel free to offer up any other advice on what I should do at this point. I was the victim of identity theft a few weeks ago! NOT FUN! AND...I had fraud alerts set up on my cc accounts!! I had my AT&T account hacked where they went in and bought two new phones using my DH and DDs upgrades. They apparently had an ID with my name on it. Scary! Investigation is still ongoing there. On our way to AT&T store checked my credit cards and bank accounts. Found a $5810 purchase on my cc. Called as soon as I was home and that card was cancelled and a new one sent. An investigation was opened on that AND on why I did not get my fraud alert. Less than a week later....new cc showed up for me from a different company. I didn't apply for it. It had been applied for while I was on vacation.
As for advice....
1) Was told to put a fraud alert on my credit report. You only need to contact one of the big 3 (Equifax, Transunion, & Experian) and they will be sure it's sent to the other two.
2) Police report filed
3) Go to IdentityTheft.gov to report my identity theft.
Also...if you haven't done this yet - go to www.ssa.gov/myaccount/ and create a SS account for yourself! I was told to this so that no one else can.
While yours wasn't quite as bad as mine it still sucks royally!! I've had credit cards get hacked and we've simply called, had the account(s) closed and gotten a new card. All was good. Until this last time. Now I get to watch everything like a hawk and PRAY that I caught it early enough and dealt with it!
So my biggest piece of advice is one you already know and are doing....check your accounts!
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Post by sphmaz on Jul 22, 2016 12:56:28 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. YES!! I don't use my debit card for as much anymore. I have a credit card for online purchases (or I use PayPal) and I also have a credit card used for gas/groceries now. |
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Deleted
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May 3, 2024 6:18:03 GMT
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Post by Deleted on Jul 22, 2016 13:01:40 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. I hear you...and am considering this. |
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Post by myshelly on Jul 22, 2016 13:21:14 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. I use my check card for everything. It was hacked once. One phone call and I got the money back immediately. I wasn't out anything in the meantime. Not sure how anything could have been any easier to clear up. I didn't even have to go to the bank in person. I think this is old advice. Now that so many bank cards have a VISA logo, you get the protection of a VISA credit card whenever you use it. Maybe it's still true with small banks or credit unions that don't have branded cards. |
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Post by mikklynn on Jul 22, 2016 13:26:22 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. This is exactly what I was going to say. Never use a bank card for online purchases, especially. |
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Post by uksue on Jul 22, 2016 13:30:41 GMT
I hadn't really thought about this but I only use PayPal . I do check my account multiple times a day too.
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Post by Lexica on Jul 22, 2016 14:53:56 GMT
I have mine set to text the balance in both checking and savings aevery morning. In addition to that, it texts me whenever any money is taken from my checking account for any reason. I just like to keep an eye on things.
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Post by annabella on Jul 22, 2016 15:15:29 GMT
This is exactly why I don't use a debit card.
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kelly8875
Pearl Clutcher
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Post by kelly8875 on Jul 22, 2016 15:46:20 GMT
Get yourself a CREDIT card with a large name bank. Mine is Chase, and ANY questionable purchases are flagged immediately.
Just check your accounts regularly. I don't do it everyday, but a couple times a week at least.
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Post by meridon on Jul 22, 2016 15:53:15 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. I use my check card for everything. It was hacked once. One phone call and I got the money back immediately. I wasn't out anything in the meantime. Not sure how anything could have been any easier to clear up. I didn't even have to go to the bank in person. I think this is old advice. Now that so many bank cards have a VISA logo, you get the protection of a VISA credit card whenever you use it. Maybe it's still true with small banks or credit unions that don't have branded cards. But it could still cause problems if you have your bank account cleared out by fraud and then your mortgage or car payment doesn't go through because you have insufficient funds as a result. I think most experts would advise that the advice given above is still the course of least regret. |
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Post by Dreamsofnyssa on Jul 22, 2016 15:57:14 GMT
From experience, don't be surprised that once you file a police report that it will be immediately closed. They don't investigate credit fraud and will only take the report.
My father had multiple credit cards stolen. The only credit card that contacted him was Sears. Among, the cards was an unsigned check from my mother's checking account. Whoever stole the cards was able to get an ID in my father's name and they were able to access my mother's checking account. It was up to my dad to keep track of the dollar amounts being spent. He found out that one of the stores had video footage of the thief and was told that they could only release it to the police. That is when he found out that the police only take reports of credit fraud but that they don't investigate. They never did get the video footage.
I guess my advice would be to personally keep track of the fraud amounts and not to be surprised that not much investigation is done outside of receiving back the funds.
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Post by sphmaz on Jul 22, 2016 16:06:54 GMT
From experience, don't be surprised that once you file a police report that it will be immediately closed. They don't investigate credit fraud and will only take the report. The officer that took my report pretty much told me this. The biggest reason for filing a report was to extend my fraud alert on my credit report to 7 years. The fraud alert is "supposed" to make them contact me and verify that it's actually me requesting the credit. We're about to put it to the test.  |
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Deleted
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May 3, 2024 6:18:04 GMT
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Post by Deleted on Jul 22, 2016 16:09:06 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. I use my check card for everything. It was hacked once. One phone call and I got the money back immediately. I wasn't out anything in the meantime. Not sure how anything could have been any easier to clear up. I didn't even have to go to the bank in person. I think this is old advice. Now that so many bank cards have a VISA logo, you get the protection of a VISA credit card whenever you use it. Maybe it's still true with small banks or credit unions that don't have branded cards. It is not old advice and it is prudent advice. Different banks have different policies, and those policies can vary depending on the size/scope of the fraud. Federal banking regs don't require banks to issue immediate provisional credit when fraud is reported; they have up to 10 days. Many banks *do* issue provisional credit within 24-48 hours, but they don't have to. And if fraudsters drained your account today, your mortgage is due tomorrow, and you don't get provisional credit for 10 days, you could be in a world of hurt. Yes, I know peas are financially perfect and they would all just transfer funds from their fully funded 6 months of living expenses emergency fund, but speaking as someone in the banking industry - that's not the reality for most people. I've seen way too many people have horrible outcomes as a result of debit card fraud to even consider using one on a daily basis. The VISA branding on a check card does not change how it is governed by banking regulations. It's a debit card and subject to the provisional credit rules for a debit card, not a credit card. |
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jp1989
Junior Member
Posts: 60
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Post by jp1989 on Jul 22, 2016 16:13:54 GMT
Good advice here. It has happened a couple of times to us. I check our accounts daily.
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Post by Delta Dawn on Jul 22, 2016 16:56:00 GMT
I check mine about 3x day. Fortunately any suspicious activity would be my own shopping that I have been doing and not someone else's. I use cash a lot, though so my account doesn't get a lot of activity to begin with.
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scrapaddie
Drama Llama
Posts: 5,090
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Post by scrapaddie on Jul 22, 2016 17:07:33 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. My advice also. My debit card is used ONLY to get cash--- rarely! I have one credit card I use for the majority of my purchases and another I use for my sister (mentally and physically handicapped). And A third I use only for foreign travel. the only time I had a problem was with a new card I hadn't even activated yet or carried out of the house. am nd like voltagain, I carry no balances. |
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Post by smalltowngirlie on Jul 22, 2016 17:21:13 GMT
We have had both our accounts hacked over the years. It was caught by the banks early both times and very easy to get the money back. I check ours frequently.
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Post by yivit on Jul 22, 2016 17:27:39 GMT
I use a credit union for everything and have no problems using either my debit card or my credit card that are both through them. I have an app to be able to do mobile banking, and I have an app that alerts me every time there is ANY activity on my accounts. I have it set up with a unique notification sound. the alerts are almost instantaneous to the transaction - even the $1 pending ones that get put on there when you open a bar tab.
Their fraud department is really good, too. I was at Walmart one day recently making some purchases. I split them into two purchases at the same register because I needed a separate receipt for some of it. The second attempted use, by me, of my card was declined and before I got out of the store (I had cash on me and paid the second purchase with it once the decline showed) my phone was ringing - the fraud department was verifying the transactions and the attempted transaction.
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Deleted
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Post by Deleted on Jul 22, 2016 17:32:04 GMT
It is not old advice and it is prudent advice. Different banks have different policies, and those policies can vary depending on the size/scope of the fraud. Federal banking regs don't require banks to issue immediate provisional credit when fraud is reported; they have up to 10 days. Many banks *do* issue provisional credit within 24-48 hours, but they don't have to. And if fraudsters drained your account today, your mortgage is due tomorrow, and you don't get provisional credit for 10 days, you could be in a world of hurt. Yes, I know peas are financially perfect and they would all just transfer funds from their fully funded 6 months of living expenses emergency fund, but speaking as someone in the banking industry - that's not the reality for most people. I've seen way too many people have horrible outcomes as a result of debit card fraud to even consider using one on a daily basis.
The VISA branding on a check card does not change how it is governed by banking regulations. It's a debit card and subject to the provisional credit rules for a debit card, not a credit card.If the savings is attached to the checking for use in an overdraft situation, fraud on your main account can trigger your overdraft and your savings be depleted too. Think very carefully about how your overdraft is set up!! For the text I changed to blue... can't be repeated often enough! Save |
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Post by janet100 on Jul 24, 2016 1:31:35 GMT
I never use my debit card. It sits at home. I use Discover for all purchases, and a Mastercard if Discover isn't accepted.
I also have an alert for all of my cards to notify me when a purchase above $1 is made. I have caught fraud from these emails just 2 weeks ago. I have also caught a purchase that I made for XX amount, but the charge went through as XX+$20 dollars. I don't know if I didn't catch it on the receipt, or someone in the back office added it on later, but I saw the email and dollar amount 1 hour later and blocked the charge.
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theshyone
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Post by theshyone on Jul 24, 2016 1:59:27 GMT
My bank wanted the police report # for their file.
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raindancer
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Post by raindancer on Jul 24, 2016 2:08:39 GMT
Get a credit card and stop using your debit card anywhere other than your banks ATM. Even then keep it to just one or two you use. If they hack a credit card it is MUCH easier to clear up than a debit and you aren't out the money in the mean time. I have one credit card I use for everything... purchases and recurring payments. I pay it off at the end of each month. I don't buy anything with money I don't have. I use my check card for everything. It was hacked once. One phone call and I got the money back immediately. I wasn't out anything in the meantime. Not sure how anything could have been any easier to clear up. I didn't even have to go to the bank in person. I think this is old advice. Now that so many bank cards have a VISA logo, you get the protection of a VISA credit card whenever you use it. Maybe it's still true with small banks or credit unions that don't have branded cards. National bank, Visa logo. 2 weeks. It depends on how much money you have. They are not going to just drop 10k back without investigation. One call. I seriously hope real theft doesn't happen to you, but this attitude is pretty craptastic towards people who have had a lot of hassle from this. |
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trollie
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Post by trollie on Jul 24, 2016 2:10:22 GMT
My husband just found a fraudulent charge for over $100 on our acct today. Looks like itunes, but when he went to the site the charge referenced it was a phishing/scam site. Unbelievable.
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