Has anyone filed a complaint with the BBB?

I haven't filed a complaint, but I used to answer them at a company I worked for. It may help you get the company's attention

I haven't personally, but I recently helped somebody file one, it was not a long or complex process.

Like txdancermom, they came across my desk at an old job and did get my attention.

I just was looking for a battery system for camping and the company I was looking at had an "F" rating with the BBB, so I quickly passed them.

It is simple and probably worth your time if you feel that you've been treated unfairly.

Good luck!

We did when we lived in Texas. A solar screen company took our down payment and never did any work. The BBB's response? Basically, too bad, so sad. There was nothing they could do about it. So my opinion - the Better Business Bureau is a joke.

It depends on whether the company cares about their BBB rating and reputation. BBB has no power to make a company do anything. But lack of response or failure to address a complaint affects their rating. So if the company really sucks and has no interest in their rep, it won't do much good. But if it is a reputable company and just not getting the attention of the right person in the company, it can result in a better outcome.

I did once. Without going into a lot of details, I got my money back within 3 days after fighting with the company for 5 months. And I'm in TX.

I respond to all BBB complaints filed against our company locally. We are no longer affiliated members of the BBB due to the cost.
While we always answer the complaints, we are a huge nationwide company in our industry and our BBB rating won't make or break our reputation. I've never received a legitimate complaint in the 10 years I've worked here.