paigepea
Drama Llama
Enter your message here...
Posts: 5,609
Location: BC, Canada
Jun 26, 2014 4:28:55 GMT
|
Post by paigepea on Dec 28, 2016 4:02:48 GMT
I had progressives and went back to single lense frames.
Most prescription pads state that if the prescription isn't good for the patient within a certain period of time that the store will redo the prescription.
Due to that clause my eye doctor is always willing to take a chance on something he thinks will work for me and I don't have to worry about wasting my money.
Perhaps see an eye doctor that has that clause on his / her prescription pad and then it is up to the eyeglass store as to whether or not they'll make the lenses. I've never been denied service.
|
|
|
Post by chaosisapony on Dec 28, 2016 4:18:01 GMT
I'd give yourself a few more days at least to adjust to the progressives. You may also need the frames adjusted to be sure you are looking through the correct part of the lens. Usually, where I work, we recommend giving it two full weeks MINIMUM to adjust to your first set of progressives. Saying that, some people never adjust to them and wind up going with single vision lenses or line bifocals. Other people just love them and never want anything different. Unfortunately you never know until you try and progressives are very expensive. My work gives a free re-do into another lens style but we cannot eat the cost of the progressives by giving a refund. I explain this in detail to each and every patient we see that is getting progressives for the first time because sometimes this happens and I want everyone to know it's a possibility.
Also, did your dr's office train you in how to use the lenses? Basically what you want to do once you're sure the frames are adjusted properly is get in the habit of pointing your nose at what you want to see. Then, you will need to raise and lower your chin to bring things into focus. You'll start to find the sweet spot in the lenses for what you are doing. Within a couple weeks most patients do this without even thinking about it and can use the lenses seamlessly.
|
|
mlana
Pearl Clutcher
Posts: 2,523
Jun 27, 2014 19:58:15 GMT
|
Post by mlana on Dec 28, 2016 6:02:15 GMT
Not sure where you got them but Costco will let you return glasses that don't work out for you - no questions asked (and I did return a pair so I know they honor it). Let your provider know they aren't working and give them a chance to make it right. I hope they can take care of this for you. This is not my experience with Costco. I bought a pair based on a bad prescription in Sept. The frame itself didn't fit my face too well, even after the tech made several adjustments. I took them home and tried to wear them, but the lower part of the progressive lens was just wrong. I took them back and a different tech confirmed they were made to the prescription and suggested I get the eye dr I'd used to redo the exam. That didn't happen. I took them back again and asked for my money back. It never occurred to me that the optical department within Costco would have a different return policy than Costco itself. The tech got pure snotty when I asked for my money back. You'd have thought it was his money. The manager came over and explained that they preferred not to take back returns, but they would be glad to remake the lenses when I got a new prescription. I refused; despite all the adjustments, the frames didn't sit on my face right when I looked down for any length of time. I asked again for my money back and, again, she said she preferred not to do that. I asked to speak with the store's general manager and she told me she was the manager of that dept and her word was what mattered. I told her I was going to the service counter and request to speak with whomever was over the store - I wasn't prepared to believe that Costco would have such a big difference in the return policy in one department without any posting about it in the are or on my receipt.She gave me my money back, but said she was 'making a note about it on my record' - no shit, that's what she said. I laughed, told her I stopped fearing black marks on my permanent record a long time ago. I got a letter from the store asking about my experience there. I was nice, but I provided dates and names of each person I'd interacted with and I suggested that Costco put up some sort of signage regarding the difference in the return policy for that area. OP, I got Progressives years ago for the same reason you did and I took that first pair back. Later, after my near vision started changing, they were a lifesaver. Marcy
|
|
|
Post by kkooch on Dec 28, 2016 11:10:14 GMT
Dang I just got a script for progressives this past Monday. Makes me wonder if I want to try them.
|
|
|
Post by peasapie on Dec 28, 2016 12:20:03 GMT
If they aren't working right, your eye doctor needs to make some kind of adjustment. So is the bottom part of the glasses a reading glasses prescription or just plain glass? The middle part should be set for mid range viewing. Maybe they have calibrated them incorrectly. I would keep going back til they make it right.
|
|
|
Post by peasapie on Dec 28, 2016 12:24:41 GMT
Not sure where you got them but Costco will let you return glasses that don't work out for you - no questions asked (and I did return a pair so I know they honor it). Let your provider know they aren't working and give them a chance to make it right. I hope they can take care of this for you. This is not my experience with Costco. I bought a pair based on a bad prescription in Sept. The frame itself didn't fit my face too well, even after the tech made several adjustments. I took them home and tried to wear them, but the lower part of the progressive lens was just wrong. I took them back and a different tech confirmed they were made to the prescription and suggested I get the eye dr I'd used to redo the exam. That didn't happen. I took them back again and asked for my money back. It never occurred to me that the optical department within Costco would have a different return policy than Costco itself. The tech got pure snotty when I asked for my money back. You'd have thought it was his money. The manager came over and explained that they preferred not to take back returns, but they would be glad to remake the lenses when I got a new prescription. I refused; despite all the adjustments, the frames didn't sit on my face right when I looked down for any length of time. I asked again for my money back and, again, she said she preferred not to do that. I asked to speak with the store's general manager and she told me she was the manager of that dept and her word was what mattered. I told her I was going to the service counter and request to speak with whomever was over the store - I wasn't prepared to believe that Costco would have such a big difference in the return policy in one department without any posting about it in the are or on my receipt.She gave me my money back, but said she was 'making a note about it on my record' - no shit, that's what she said. I laughed, told her I stopped fearing black marks on my permanent record a long time ago. I got a letter from the store asking about my experience there. I was nice, but I provided dates and names of each person I'd interacted with and I suggested that Costco put up some sort of signage regarding the difference in the return policy for that area. OP, I got Progressives years ago for the same reason you did and I took that first pair back. Later, after my near vision started changing, they were a lifesaver. Marcy Wow -that's awful. My Costco eyeglass folks are amazingly helpful and accommodating. I'm glad you let management know there was a problem.
|
|
|
Post by runner5 on Dec 28, 2016 15:20:57 GMT
Not sure where you got them but Costco will let you return glasses that don't work out for you - no questions asked (and I did return a pair so I know they honor it). Let your provider know they aren't working and give them a chance to make it right. I hope they can take care of this for you. Unfortunately, I will be getting no refund for the difference. I was told that they made the lenses and since they are specially made there are no refunds. I think I appreciate Costco more every day. I'm sorry they won't stand behind their work.
|
|
dald222
Pearl Clutcher
Posts: 2,602
Jun 27, 2014 0:50:15 GMT
|
Post by dald222 on Dec 28, 2016 15:24:20 GMT
I did the same thing as you. I got the bifocal contacs but I hated them so I just get a regular lens on my glasses.. it is much easier to move something rather than move my eyes
|
|
|
Post by jemali on Dec 28, 2016 15:38:55 GMT
I have progressive lenses and love them. I had to take my glasses off to read before, and now I do not. I am sorry they aren't working for you . This is my experience too. I adjusted to them right away and haven't had any problems.
|
|
|
Post by Dreamsofnyssa on Dec 28, 2016 15:39:44 GMT
I'd give yourself a few more days at least to adjust to the progressives. You may also need the frames adjusted to be sure you are looking through the correct part of the lens. Usually, where I work, we recommend giving it two full weeks MINIMUM to adjust to your first set of progressives. Saying that, some people never adjust to them and wind up going with single vision lenses or line bifocals. Other people just love them and never want anything different. Unfortunately you never know until you try and progressives are very expensive. My work gives a free re-do into another lens style but we cannot eat the cost of the progressives by giving a refund. I explain this in detail to each and every patient we see that is getting progressives for the first time because sometimes this happens and I want everyone to know it's a possibility. Also, did your dr's office train you in how to use the lenses? Basically what you want to do once you're sure the frames are adjusted properly is get in the habit of pointing your nose at what you want to see. Then, you will need to raise and lower your chin to bring things into focus. You'll start to find the sweet spot in the lenses for what you are doing. Within a couple weeks most patients do this without even thinking about it and can use the lenses seamlessly. I didn't get any training per se. I was told to point my nose where I wanted and to hold onto things when going down stairs. The glasses aren't that bad really. The left is fine but the right doesn't have a sweet spot and the engraved numbers on the lenses are getting in the way of seeing clearly. I did explain that when I called but was told they would just order regular lenses since I "failed" with progressives. No offer to adjust, just said they could be remade into computer glasses. I don't want to have to have to buy a separate pair in order to see everything else.
|
|
|
Post by miominmio on Dec 28, 2016 16:57:38 GMT
Progressive glasses don't work for me, so I have reading glasses and "everything else" glasses.
|
|