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Post by amidwestkingdom on Jul 11, 2019 17:08:17 GMT
I purchased the class and I feel the same way. I'm very sure that I will never purchase another class from Ali because this was so wrong on so many levels and they should really give everyone who paid for the class a coupon code or something. It was terrible minus Amy's. I don't understand why she would sell products and own a company about memory keeping and it's a chore. This is really a hobby, safe space, stress reliever for most of her audience--not a chore. Then, as if the audience is totally oblivious to what nonchalant mannerisms are, she tries to coerce the viewer into feeling okay with not doing "too much," well Mrs. we have already invested in the product and purchased the class to play. PLAY with the Product ...rename the class all together because no one wants to play without toys and/or with a person who really isn't into the game. OMG couldn't have phrased this any better!! I contacted Customer Service, like others, but haven't heard back yet. I honestly think we should just keep contacting them until they make it right. Why should we waste our hard earned money on someone who doesn't want to work to earn theirs?? The class was honestly a joke and I'd agree with mom and give it 1.5 stars. I typically like Jen's work but she used most of the product from last years kit and kept bringing that up. "it's from last years kit but still available in digital." Ummmm I bought THIS year's kit and THIS year's class. Also like Ali continuously brings up, I'm short on time, I don't jack with digitals, hell I'd really never get a project finished! I always love Ingunn's projects but OMG, give me a bullet. This was painful to watch. I hate to say that because I really like her, but SH*T!! I already listed how bad Ali's was so no sense in rehashing that. Everyone that purchased this class needs some type of compensation back. Either a full refund or a coupon for a class of our choice. I agree and I am also waiting to hear back from customer service!
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Post by mom on Jul 11, 2019 17:13:36 GMT
I've contacted customer service again. Doubt we get a response.
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Post by missmcd on Jul 11, 2019 17:27:48 GMT
I've contacted customer service again. Doubt we get a response. After a super lame and generic response back from "the team" I sent another message too. I guess I'll at least annoy the hell out of somebody for a bit before giving up!
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Post by ihaveonly1l on Jul 11, 2019 17:37:05 GMT
I didn’t buy the class, but if I wanted her to actually get the feedback, I’d try a different avenue than the customer link button. My guess is SC blindly answers those and she never hears about it and they use a canned response.
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Post by janamke on Jul 11, 2019 18:03:45 GMT
Just finished Ali's album videos. So disappointed. Album wasn't finished. She had amazing ephemera from the trip and it all ended up in pockets. And the thing she did at the front of the album was horribly ugly. I'm starting a convo, I want my money back.
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auntmimi
Full Member
Posts: 471
Jun 22, 2018 18:55:37 GMT
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Post by auntmimi on Jul 11, 2019 18:07:02 GMT
I enjoyed her Stories of Travel class, but I've not taken any of her other classes so I have nothing to really compare it with, but I'm sorry how disappointed everyone sounds. I considered buying this class, but your feedback has totally talked me out of it.
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Post by mom on Jul 11, 2019 18:41:08 GMT
I didn’t buy the class, but if I wanted her to actually get the feedback, I’d try a different avenue than the customer link button. My guess is SC blindly answers those and she never hears about it and they use a canned response. How would you contact her? If we post on FB, we get slammed for being negative. If we post on Instagram, same thing. I guess we could try the old ali@aliedwards email but Im not sure she is the one who gets it either.
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Deleted
Posts: 0
May 4, 2024 11:11:18 GMT
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Post by Deleted on Jul 12, 2019 1:11:26 GMT
So I cancelled the write sub between the 1st and 2nd prompt being posted. Which resulted in the second prompt not being posted to my account after it was published and also the 1st prompt, the file folder became empty. So I open a convo. They post the second prompt (no issues) but 1st one they want a screen shot to prove that my folder is empty - I sent and then they sent another convo to say maybe you moved it somewhere...which is like hello ....I don't move any of my digital files and the only choice you have for a digital file is to delete the folder or "update it". You can't actually move anything. I didn't delete the folder since its still there but empty. Responded back that I didn't. They can see that I paid for the month so why can't they just repost the file and be done with it! Totally sucky customer service.
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Post by mom on Jul 12, 2019 1:43:46 GMT
So I cancelled the write sub between the 1st and 2nd prompt being posted. Which resulted in the second prompt not being posted to my account after it was published and also the 1st prompt, the file folder became empty. So I open a convo. They post the second prompt (no issues) but 1st one they want a screen shot to prove that my folder is empty - I sent and then they sent another convo to say maybe you moved it somewhere...which is like hello ....I don't move any of my digital files and the only choice you have for a digital file is to delete the folder or "update it". You can't actually move anything. I didn't delete the folder since its still there but empty. Responded back that I didn't. They can see that I paid for the month so why can't they just repost the file and be done with it! Totally sucky customer service. I dont understand what their problem is? Wasn't a bunch of people having a hard time getting the prompt files correctly?
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cbscrapper
Pearl Clutcher
Posts: 3,402
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Jul 12, 2019 3:04:40 GMT
I purchased the class and I feel the same way. I'm very sure that I will never purchase another class from Ali because this was so wrong on so many levels and they should really give everyone who paid for the class a coupon code or something. It was terrible minus Amy's. I don't understand why she would sell products and own a company about memory keeping and it's a chore. This is really a hobby, safe space, stress reliever for most of her audience--not a chore. Then, as if the audience is totally oblivious to what nonchalant mannerisms are, she tries to coerce the viewer into feeling okay with not doing "too much," well Mrs. we have already invested in the product and purchased the class to play. PLAY with the Product ...rename the class all together because no one wants to play without toys and/or with a person who really isn't into the game. OMG couldn't have phrased this any better!! I contacted Customer Service, like others, but haven't heard back yet. I honestly think we should just keep contacting them until they make it right. Why should we waste our hard earned money on someone who doesn't want to work to earn theirs?? The class was honestly a joke and I'd agree with mom and give it 1.5 stars. I typically like Jen's work but she used most of the product from last years kit and kept bringing that up. "it's from last years kit but still available in digital." Ummmm I bought THIS year's kit and THIS year's class. Also like Ali continuously brings up, I'm short on time, I don't jack with digitals, hell I'd really never get a project finished! I always love Ingunn's projects but OMG, give me a bullet. This was painful to watch. I hate to say that because I really like her, but SH*T!! I already listed how bad Ali's was so no sense in rehashing that. Everyone that purchased this class needs some type of compensation back. Either a full refund or a coupon for a class of our choice. Is it wrong that I now want to buy the class just to see how bad it is? (I’m not gonna, but man. I’m disappointed for everyone.) Thanks to all for sharing the reviews because you kept me from wasting my money too.
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Post by joblackford on Jul 12, 2019 4:29:40 GMT
I didn’t buy the class, but if I wanted her to actually get the feedback, I’d try a different avenue than the customer link button. My guess is SC blindly answers those and she never hears about it and they use a canned response. How would you contact her? If we post on FB, we get slammed for being negative. If we post on Instagram, same thing. I guess we could try the old ali@aliedwards email but Im not sure she is the one who gets it either. You could send a DM on Fbk or IG alerting her to the messages you've sent to CS and asking her to look into them specifically. I probably wouldn't go into detail there but if she gives a damn she might look into it further.
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Post by BSideCrafter on Jul 12, 2019 5:03:01 GMT
Does anyone know if this calendar page is available anywhere else from Ali? I like that it has blank dates but don't want to buy the whole 70's color kit just for one paper. She posted it to her blog because the printed one didn't have enough rows on it. But only December. I don't remember which year that kit was.
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julie5
Pearl Clutcher
Posts: 3,611
Jul 11, 2018 15:20:45 GMT
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Post by julie5 on Jul 12, 2019 11:35:14 GMT
OMG couldn't have phrased this any better!! I contacted Customer Service, like others, but haven't heard back yet. I honestly think we should just keep contacting them until they make it right. Why should we waste our hard earned money on someone who doesn't want to work to earn theirs?? The class was honestly a joke and I'd agree with mom and give it 1.5 stars. I typically like Jen's work but she used most of the product from last years kit and kept bringing that up. "it's from last years kit but still available in digital." Ummmm I bought THIS year's kit and THIS year's class. Also like Ali continuously brings up, I'm short on time, I don't jack with digitals, hell I'd really never get a project finished! I always love Ingunn's projects but OMG, give me a bullet. This was painful to watch. I hate to say that because I really like her, but SH*T!! I already listed how bad Ali's was so no sense in rehashing that. Everyone that purchased this class needs some type of compensation back. Either a full refund or a coupon for a class of our choice. Is it wrong that I now want to buy the class just to see how bad it is? (I’m not gonna, but man. I’m disappointed for everyone.) Thanks to all for sharing the reviews because you kept me from wasting my money too. I was thinking the exact same thing!
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Post by ihaveonly1l on Jul 12, 2019 11:53:46 GMT
I didn’t buy the class, but if I wanted her to actually get the feedback, I’d try a different avenue than the customer link button. My guess is SC blindly answers those and she never hears about it and they use a canned response. How would you contact her? If we post on FB, we get slammed for being negative. If we post on Instagram, same thing. I guess we could try the old ali@aliedwards email but Im not sure she is the one who gets it either. I’d probably DM her on her wellness account and ask which email to use that makes it to her and not a general customer service rep in Bowling Green. You are totally right not to post on FB- people would riot. 😂 If she says to just send them to customer service, you’d know she’s not really interested.
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Post by mom on Jul 12, 2019 12:00:08 GMT
Does anyone know if this calendar page is available anywhere else from Ali? I like that it has blank dates but don't want to buy the whole 70's color kit just for one paper. She posted it to her blog because the printed one didn't have enough rows on it. But only December. I don't remember which year that kit was. oooh thank you! I thought I had seen it somewhere but could not recall where! Thank you!
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Post by mom on Jul 12, 2019 12:02:20 GMT
So Ali just sent out an email about the Class Recap. Interestedly enough, she included this:
'Also, a sincere thank you to those of you who have sent feedback about this workshop to my Customer Service team! We really appreciate hearing all your feedback and take it all under consideration for future classrooms.'
IMHO this means she isn't going to address it any more.
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Deleted
Posts: 0
May 4, 2024 11:11:18 GMT
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Post by Deleted on Jul 12, 2019 13:06:20 GMT
That Christmas in July sale is a joke.
10% off of many items.
Call me when you have a real sale.
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Post by amidwestkingdom on Jul 12, 2019 14:01:30 GMT
So Ali just sent out an email about the Class Recap. Interestedly enough, she included this: 'Also, a sincere thank you to those of you who have sent feedback about this workshop to my Customer Service team! We really appreciate hearing all your feedback and take it all under consideration for future classrooms.' IMHO this means she isn't going to address it any more. Yes, I agree. I hope for the sake of her "girl next door" branding that she'll follow up and compensate those of us who invested in her because we like her. If not, I can just be done with the brand all together. I sleep well at night giving my hard earned money to real indie brands that respect me.
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Post by janamke on Jul 12, 2019 14:10:09 GMT
So Ali just sent out an email about the Class Recap. Interestedly enough, she included this: 'Also, a sincere thank you to those of you who have sent feedback about this workshop to my Customer Service team! We really appreciate hearing all your feedback and take it all under consideration for future classrooms.' IMHO this means she isn't going to address it any more. I flat out asked for a refund. I'm willing to pay $5 for Amy's content, the rest was crap. I plan on emailing them daily until I get an actual response.
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Post by lasteve1 on Jul 12, 2019 14:55:33 GMT
I think Ali really needs to consider refreshing her design team and/or not relying on them so heavily.
Does anyone remember back when the story kit started and she had guest designers each month that weren't on her design team? She had some really great guest designers like Kelly Purkey, Jamaica Edgell, Cathy Zielske, among others. I think if she wants to do these "product play" classes with contributors that is actually a great idea, but I think she needs a refresh of who she includes and to include people who are more established at creating class content, making videos, etc. My guess is that she isn't paying the design team members to contribute to the class (or she is paying them minimal amounts) and that probably is why she hasn't sought out bigger names, but who knows. Maybe she just likes the comfort of working with the same group of ladies (who all seem like a great group of girls... nothing against them personally).
I didn't take the class, but I signed up for last year's once there was a sale on it and I really only enjoyed Ali's and Amy's and the rest of it was pretty basic. So I didn't sign up this year and I am glad I didn't after hearing the reviews (although I have to admit I'm morbidly curious to see how awful the video quality is...).
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Post by janamke on Jul 12, 2019 15:44:09 GMT
Does anyone know if this calendar page is available anywhere else from Ali? I like that it has blank dates but don't want to buy the whole 70's color kit just for one paper. mom, I used that in my DD this past year. It was definitely a freebie downlaod from someplace. I can check my hard drive at home to see if i have a PDF of it.
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Post by joblackford on Jul 12, 2019 16:00:16 GMT
So Ali just sent out an email about the Class Recap. Interestedly enough, she included this: 'Also, a sincere thank you to those of you who have sent feedback about this workshop to my Customer Service team! We really appreciate hearing all your feedback and take it all under consideration for future classrooms.' IMHO this means she isn't going to address it any more. I would agree with that. Not unless you specifically demand a refund for yourself. I don't think she's going to send out an email to everyone and say "we realized we shortchanged you on this class, please have this coupon code as compensation" (which would suck anyway, if it was a coupon for another mediocre class). Hopefully that at least means she's getting the feedback from CS.
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Post by linhaz on Jul 12, 2019 18:07:17 GMT
So Ali just sent out an email about the Class Recap. Interestedly enough, she included this: 'Also, a sincere thank you to those of you who have sent feedback about this workshop to my Customer Service team! We really appreciate hearing all your feedback and take it all under consideration for future classrooms.' IMHO this means she isn't going to address it any more. I would agree with that. Not unless you specifically demand a refund for yourself. I don't think she's going to send out an email to everyone and say "we realized we shortchanged you on this class, please have this coupon code as compensation" (which would suck anyway, if it was a coupon for another mediocre class). Hopefully that at least means she's getting the feedback from CS. Well, I will send my feedback to her CS team then. I don't like when she offers a class without the material being completed for it. This Travel Play wasn't completed until after her Cancun trip and the Stories of Travel seemed rushed and last minute too. I have now learned my lesson and won't take another class unless she has it 100% completed and planned before selling it. Off to send my feedback.
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Deleted
Posts: 0
May 4, 2024 11:11:18 GMT
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Post by Deleted on Jul 12, 2019 19:53:26 GMT
I would agree with that. Not unless you specifically demand a refund for yourself. I don't think she's going to send out an email to everyone and say "we realized we shortchanged you on this class, please have this coupon code as compensation" (which would suck anyway, if it was a coupon for another mediocre class). Hopefully that at least means she's getting the feedback from CS. Well, I will send my feedback to her CS team then. I don't like when she offers a class without the material being completed for it. This Travel Play wasn't completed until after her Cancun trip and the Stories of Travel seemed rushed and last minute too. I have now learned my lesson and won't take another class unless she has it 100% completed and planned before selling it. Off to send my feedback. That's what I said when the first Travel Class came out, I think. Not taking any more classes from Ali unless it was/is made for another website. She doesn't need to polish them as much when it's for AE.
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Post by amidwestkingdom on Jul 12, 2019 20:20:40 GMT
This is what they sent me in response to my feedback.
Thank you for reaching out to us and providing your feedback about the class. We are sorry to hear of your disappointment and dissatisfaction with the content. We will be sure to pass your concerns along to Ali.
My response:
Passing the feedback to Ali is wonderful, yet it doesn't help the issue I presently have on hand. This isn't what I paid for. I am more than willing to take a credit for the shop minus the $5 of content that was what I paid for which is Amy's content. This is not a response to give to a loyal customer who has spent a lot of hard earned money with Ali over the years.
It's really sickening that they don't want to reimburse customers for bad content. This incident has solidified, for me, that she's just after the money now--that's it. It's not about what it began with--caring.
So, no more of my money goes to Ali. My list is wiped cleaned of Inked. It reminds me of my grandmother, she said, "If you lie down long enough with dirty dogs, eventually you'll get up with fleas." Ali has kept bad company and is now the bad company. Hopefully, she'll clean up her act or really find something that she enjoys doing. I would rather see her happy with what she does daily to support her family rather than burning down a brand that was once wonderful.
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Post by missmcd on Jul 12, 2019 20:42:00 GMT
My conversations are going the same route:
You said… a day ago While I appreciate you saying you'll pass along the feedback to your team, I need some kind of answers. I will never purchase another class from Ali based on this class and this response. I work hard for my money, I have three kids, my disposable income isn't just blown freely. I spend so much with Ali because I have felt like I get something for my investment. I purchased the kit and the class, there was nothing learned from this except that Ali/Inked has lost interest in this hobby but not lost interest in selling "stuff" (as Ali loves to call it). I look forward to hearing back from someone on the team, preferably Ali. I have always felt like she honestly cares about her customers.
LeiaK said … about 2 hours ago Hello, Again, we sincerely apologize for any dissatisfaction with the Travel Product Play 2 class content. Your feedback has been directly passed on to Ali. As she mentioned in her class email, she appreciates all of the feedback that has been provided and it will be taken into account when planning future classrooms. Sincerely, Leia
You said… 29 minutes ago Is it not clear that I don't care how she will use this information for FUTURE classes? I want some resolve for my issues with THIS class. I won't be taking future classes so I get zero benefit from her just taking this into consideration in the future. How will this be made right for me, the customer who bought THIS kit and THIS class??
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Post by amidwestkingdom on Jul 12, 2019 21:08:52 GMT
My conversations are going the same route:You said… a day ago While I appreciate you saying you'll pass along the feedback to your team, I need some kind of answers. I will never purchase another class from Ali based on this class and this response. I work hard for my money, I have three kids, my disposable income isn't just blown freely. I spend so much with Ali because I have felt like I get something for my investment. I purchased the kit and the class, there was nothing learned from this except that Ali/Inked has lost interest in this hobby but not lost interest in selling "stuff" (as Ali loves to call it). I look forward to hearing back from someone on the team, preferably Ali. I have always felt like she honestly cares about her customers. LeiaK said … about 2 hours ago Hello, Again, we sincerely apologize for any dissatisfaction with the Travel Product Play 2 class content. Your feedback has been directly passed on to Ali. As she mentioned in her class email, she appreciates all of the feedback that has been provided and it will be taken into account when planning future classrooms. Sincerely, Leia You said… 29 minutes ago Is it not clear that I don't care how she will use this information for FUTURE classes? I want some resolve for my issues with THIS class. I won't be taking future classes so I get zero benefit from her just taking this into consideration in the future. How will this be made right for me, the customer who bought THIS kit and THIS class?? Yes, I just don't understand how she could just think that's good enough for next time. Did she already spend our money, so it cannot be reimbursed someway? If that's the case can she provide another form of compensation for loyal customers who actually did like her. You don't want to turn loyal people away for a few dollars.
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blemon
Pearl Clutcher
Posts: 3,251
Aug 1, 2014 20:06:00 GMT
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Post by blemon on Jul 13, 2019 18:17:15 GMT
Just got an email about the new Journey kit. I would really like the geotag puffy stickers that are one of the add-ons.
If you subscribe and wouldn't mind buying them for me, I'd really appreciate it. I'll paypal you ASAP. My email is lemoncadet@gmail.com if the PMs here don't get to me.
Thanks!
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Post by BSideCrafter on Jul 13, 2019 18:17:22 GMT
I think the stamp set for Journey is really nice. Some icons, not as much of Ali's handwriting, and usable small numbers.
The kit is meh. And those arrows have been used before by Ali (with printed text) and SC (plain) I have several packs of them I got from being sucked into 50cent price trying to hit free shipping on SC once.
SBTM is okay. "Discover Summer" is a little odd for what most consider the end of summer but whatever. Pretty sure I'll be canceling that at the end of December.
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Post by needtime2scrap on Jul 13, 2019 18:41:38 GMT
I really like the stamp set...very usable and classic
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