heavencole
Shy Member
Posts: 16
Oct 24, 2014 9:26:48 GMT
|
Post by heavencole on Oct 5, 2017 8:08:09 GMT
I really like this kit but not enough to commit to at least 3 months of her kits I love the stamp set. you can get the kit without subscribing, just buy the 1 month
|
|
Deleted
Posts: 0
Apr 25, 2024 16:09:06 GMT
|
Post by Deleted on Oct 5, 2017 12:44:20 GMT
Ii wonder who does Kelly's logistics and if they're any better at it than the abysmal stories heard around SC.
|
|
|
Post by lisacharlotte on Oct 5, 2017 13:01:08 GMT
I've ordered quite a few things from KP. No mistakes and i have the envelope within a week of ordering. I usually receive in 3-4 days.
|
|
|
Post by ellewood on Oct 5, 2017 13:06:37 GMT
Ii wonder who does Kelly's logistics and if they're any better at it than the abysmal stories heard around SC. I would say yes, they are quite good. Just this past month, I didn't order the traveler's notebook kit to ship with my PL kit, though I waffled over it. I just let the bundling period pass without ordering anything, besides my normal kit sub. Then I saw some videos on youtube of people using the TN kit and I decided I wanted it. Though it may still be available next month, I decided it couldn't hurt to ask so I emailed saying "I see my kit hasn't shipped yet, can I still bundle or am I too late?" (This email was on October 4, the official line is that kits ship by the 5th, but usually they ship earlier.) I got a response saying "we're so sorry your kit hasn't shipped yet! yes, go ahead and order and I'll alert the packers to bundle it." I happened to be right at my computer when that email came so I clicked through and bought the TN kit with my 15% discount and a few minutes later got a shipping notification for both. That's some good customer service, in my book! They apologized for not being EARLY! Also, a few times I have not received something I ordered or something was defective and they always respond and take care of it.
|
|
|
Post by lasteve1 on Oct 5, 2017 13:24:23 GMT
I pick up KP kits here and there, but don't sub. The lack of design team is the main reason. I know she has a design team, but there is NO central location where you can see all of the projects... or at least a list of all the members with links to their various social media outlets. The only way to find out who they are is to stumble across their accounts or if they happen to get featured on KPs account that month.
I also love KP's style of documenting herself, but she seems to have stopped project life... or at least hasn't shared any in like 6 months. If her blog was actually active, I would probably feel more committed to subscribing. Preferably, her blog would showcase her own work & design team projects, but even if it was just design team projects I would be happy with it. Her products are great and consistent, but the inspiration/blog/youtube posts just aren't and I don't want to buy something and then have to hunt down inspiration (and possibly not find any).
It also bothers me that there isn't a way to view past kits, unless they happen to still be in the shop.
|
|
|
Post by lakritze on Oct 5, 2017 13:45:49 GMT
I love KP stamps and her style and I agree the lack of a gallery to see all the stuff created with her products is unfortunate (e.g. a Flickr gallery would do it for me). I've gotten her kits since KP started putting them together (even before her sub) but I cancelled my sub because I feel her stamps are getting a little repetitive. Her CS has always been great and solved all the issues I ever had quickly. I picked up the WILD stamp and it came two days ago - love it
|
|
michellegb
Pearl Clutcher
Posts: 3,915
Location: New England and loving it!
Jun 26, 2014 0:04:59 GMT
|
Post by michellegb on Oct 5, 2017 21:00:28 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon.
|
|
|
Post by scrapaddict702 on Oct 5, 2017 21:53:42 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon. Definitely interested!
|
|
|
Post by ihaveonly1l on Oct 5, 2017 22:00:14 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon. Interested!
|
|
|
Post by lisacharlotte on Oct 5, 2017 23:38:03 GMT
Ooh, add my name to the list of interested.
|
|
|
Post by auroraborealis on Oct 6, 2017 1:11:48 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon. What a super nice thing to do! Don't need to throw my name in (others can better utilize this than me), but wanted to say thanks for the generosity (and fun)!
|
|
|
Post by ghislaine on Oct 6, 2017 9:50:49 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon. That's awesome! Please add me to the list of those interested.
|
|
|
Post by magoosangel on Oct 6, 2017 12:02:23 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday
I'm interested. I didn't get the kit this month. Normally, I just buy al a crate. I also also wanted to say I have had good customer service with KP. All my items are quick and good condition. I drove to a local scrap store and met her a few years ago and she was super nice. I would love to see her blog updated more and a gallery as I love the kits.
|
|
Deleted
Posts: 0
Apr 25, 2024 16:09:06 GMT
|
Post by Deleted on Oct 6, 2017 13:12:30 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon. awesome cs!! I'm definitely interested!
|
|
|
Post by lakritze on Oct 6, 2017 14:05:46 GMT
That's so nice! Please add me to the list too.
|
|
|
Post by lasteve1 on Oct 6, 2017 14:19:59 GMT
So... they accidentally sent me an extra of the Home kit this month and they told me that I didn't need to send it back. So I'm going to do as they suggested and give it away here. If you're interested, post here and I'll pick a name from all responses on Sunday at noon. Me too!
|
|
wandergirl
Full Member
Posts: 109
Sept 2, 2014 23:57:14 GMT
|
Post by wandergirl on Oct 6, 2017 14:32:13 GMT
I pick up KP kits here and there, but don't sub. The lack of design team is the main reason. I know she has a design team, but there is NO central location where you can see all of the projects... or at least a list of all the members with links to their various social media outlets. The only way to find out who they are is to stumble across their accounts or if they happen to get featured on KPs account that month. I also love KP's style of documenting herself, but she seems to have stopped project life... or at least hasn't shared any in like 6 months. If her blog was actually active, I would probably feel more committed to subscribing. Preferably, her blog would showcase her own work & design team projects, but even if it was just design team projects I would be happy with it. Her products are great and consistent, but the inspiration/blog/youtube posts just aren't and I don't want to buy something and then have to hunt down inspiration (and possibly not find any). It also bothers me that there isn't a way to view past kits, unless they happen to still be in the shop. I agree with all your points. It would be better if there's a central location where customers (subbers and non-subbers) can easily access past kits, past design team projects. Perhaps this can be integrated or linked on the main shop site, because not everyone is on Instagram (where I mostly see her DT members post). I know of her kits because I've followed KP for a while, but the extra step in hunting for sample projects and inspiration for a casual customer or a potential new kit subscriber is not good. Had to cancel my sub recently, I hope to pick up kits again in the future.
|
|
michellegb
Pearl Clutcher
Posts: 3,915
Location: New England and loving it!
Jun 26, 2014 0:04:59 GMT
|
Post by michellegb on Oct 8, 2017 16:30:14 GMT
Sorry I'm a bit late... DH picked the name from the pile and the extra kit goes to ihaveonly1l ! PM me your address and I'll get this in the mail to you Tuesday.
|
|
|
Post by sleepingbooty on Oct 8, 2017 17:25:18 GMT
Ii wonder who does Kelly's logistics and if they're any better at it than the abysmal stories heard around SC. They're better at it... provided they fulfill your order! If it goes unfulfilled, you're in trouble. I had to contact her CS. No reply. Contact again. Finally got a reply. By then, more than half my order was sold out so I cancelled because it wasn't worth the international shipping ($15) just for a couple things. They did reimburse me straight away when I asked for the unfulfilled order to be cancelled. I also love KP's style of documenting herself, but she seems to have stopped project life... or at least hasn't shared any in like 6 months. She recently stated on IG that one of her friends kicked her derrière back into action and that she felt inspired/committed to designing stuff and documenting her life again. I'm guessing she'll update her PL soon. She's got too much product being released (including Hero Arts releases for the new year, perhaps even Christmas?) to not dive into her personal album to promote the new goodies and stamps.
|
|
|
Post by ihaveonly1l on Oct 8, 2017 17:36:15 GMT
Sorry I'm a bit late... DH picked the name from the pile and the extra kit goes to ihaveonly1l ! PM me your address and I'll get this in the mail to you Tuesday. Thanks!!! I appreciate it!
|
|
|
Post by ihaveonly1l on Oct 17, 2017 0:21:40 GMT
Sorry I'm a bit late... DH picked the name from the pile and the extra kit goes to ihaveonly1l ! PM me your address and I'll get this in the mail to you Tuesday. My kit arrived today and I love it!!! Thank you so much!!
|
|
|
Post by cumber1137 on Nov 14, 2017 23:42:12 GMT
Does anyone know if Kelly is going to do a Black Friday sale again this year?
|
|
nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
|
Post by nicolep on Nov 15, 2017 0:59:05 GMT
I just had to say that I placed my order on SATURDAY and it is out for delivery today! Just regular USPS mail. Shipped from Oregon to Ohio in less than 2 days! WHAT?!? IMPRESSED. So this month was a far cry from when I ordered back in the beginning of October. I placed an order for a 3 month subscription on November 3rd and I got an email on November 7th saying that my order was being delayed because they were having a warehouse hiccup and they apologized. Then on the 11th I got an email notification saying that my order had shipped. The label was printed from Michigan but it shipped from Portland, OR and I am still waiting. They sent it UPS which is odd. My kits have always came USPS and always arrive in two days or so. I won't get it until Thursday.
|
|
|
Post by mom on Nov 15, 2017 3:32:01 GMT
I just had to say that I placed my order on SATURDAY and it is out for delivery today! Just regular USPS mail. Shipped from Oregon to Ohio in less than 2 days! WHAT?!? IMPRESSED. So this month was a far cry from when I ordered back in the beginning of October. I placed an order for a 3 month subscription on November 3rd and I got an email on November 7th saying that my order was being delayed because they were having a warehouse hiccup and they apologized. Then on the 11th I got an email notification saying that my order had shipped. The label was printed from Michigan but it shipped from Portland, OR and I am still waiting. They sent it UPS which is odd. My kits have always came USPS and always arrive in two days or so. I won't get it until Thursday. gah, I hope KP isn't using INKED to do her shipping.
|
|
nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
|
Post by nicolep on Nov 15, 2017 3:35:53 GMT
So this month was a far cry from when I ordered back in the beginning of October. I placed an order for a 3 month subscription on November 3rd and I got an email on November 7th saying that my order was being delayed because they were having a warehouse hiccup and they apologized. Then on the 11th I got an email notification saying that my order had shipped. The label was printed from Michigan but it shipped from Portland, OR and I am still waiting. They sent it UPS which is odd. My kits have always came USPS and always arrive in two days or so. I won't get it until Thursday. gah, I hope KP isn't using INKED to do her shipping. I seriously thought the same thing.
|
|
|
Post by ellewood on Nov 15, 2017 3:37:06 GMT
Does anyone know if Kelly is going to do a Black Friday sale again this year? My last kit came a with a card saying deals would start on thanksgiving at 10pm. (If I remember correctly) If you follow the shop on insta, I’m sure they’ll post and also send emails to kit members beforehand. I’ll try to remember to post back here when I hear something!
|
|
|
Post by Skellinton on Nov 15, 2017 4:58:02 GMT
I just had to say that I placed my order on SATURDAY and it is out for delivery today! Just regular USPS mail. Shipped from Oregon to Ohio in less than 2 days! WHAT?!? IMPRESSED. So this month was a far cry from when I ordered back in the beginning of October. I placed an order for a 3 month subscription on November 3rd and I got an email on November 7th saying that my order was being delayed because they were having a warehouse hiccup and they apologized. Then on the 11th I got an email notification saying that my order had shipped. The label was printed from Michigan but it shipped from Portland, OR and I am still waiting. They sent it UPS which is odd. My kits have always came USPS and always arrive in two days or so. I won't get it until Thursday. That is weird about the label. I wonder if she was on vacation or something? She is in PDX now according to her Instagram. Bummer about the delay.
|
|
|
Post by artgirl1 on Nov 15, 2017 16:50:38 GMT
Kelly is originally from Michigan, and her family is still here. I suspect that she has has her Mom processing the PDF for the labels, then she has them printed and shipped from Portland.
|
|
kellypurkey
Shy Member
Posts: 17
Jan 22, 2016 17:34:27 GMT
|
Post by kellypurkey on Nov 15, 2017 23:35:34 GMT
Hey guys, wanted to pop on and answer some Q's. The shipping is all done through a fulfillment center and packages are always shipped USPS. The goal is to have orders shipped within 48hrs max on the weekdays (and hopefully we are doing it same day!) but unfortunately there was an incident at the fulfillment center earlier in the month that set us back. Things like that are frustrating because they're out of my control and I can't step in to get things packaged & sent myself, but we do try to communicate as much to the customers and did so via email. Inked is not handling my fulfillment. There is a Black Friday sale because if there are two things I'm excited about doing this month it's EATING and then SHOPPING! The sale starts at 10pm EST on Thursday, Nov 23 and as always, kit members have access to shop two hours before the rest of the customers. I pay someone to handle customer service inquiries and help you with any questions you might have so please take advantage of that and email her if you need help with anything! Put her to work, people Hi nicolep - I do sincerely apologize for the delay in getting your order shipped but I tracked it and it shows that it arrived earlier this morning. I'm not sure why it showed as UPS or delivery on Thursday, that's so strange, but hopefully you've got it now and if not let us know ASAP so we can take care of that for you!
|
|
nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
|
Post by nicolep on Nov 16, 2017 0:14:51 GMT
kellypurkey Thank you so much for your communication here. I am not sure why it said UPS either. I did get it today and it was a nice surprise after expecting it tomorrow.
|
|