heartistic
Full Member
Posts: 102
Aug 28, 2014 9:23:42 GMT
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Post by heartistic on Feb 26, 2018 16:49:11 GMT
Anyone else having trouble contacting KP's customer service? I cancelled my kit awhile ago (or so I thought) but then I ended up with Jan's kit in the mail anyway. Now the Feb kit is about to be released and I still haven't heard back...
(I love everything KP, btw, just have too much stash at home)
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Feb 26, 2018 17:58:33 GMT
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Post by QueSeraSera on Feb 27, 2018 4:07:27 GMT
I used to think so too until I had a similar experience with her customer service. I had a shipping issue and it took a loooong time and a lot of emails to resolve. No proactivity. I had to initiate all contact. Sadly my experience was Studio Calico level frustrating.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Feb 27, 2018 13:06:03 GMT
I am so disappointed in the colors in the kits lately. That pukey, pea green.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,845
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Feb 27, 2018 13:12:52 GMT
I am so disappointed in the colors in the kits lately. That pukey, pea green. I agree. I know it's a "KP" color and it will blend easily into her other kits, but man. I know you can't please everyone. I am excited about the grid card packs though. I asked on IG if they would eventually come in more colors and they said starting next month to match the kit. There's also new alpha stickers coming, which is nice. I was just thinking I had a huge stash of the others. I love the clean font of the other, but this new one will be a little more quirky. P.S. Still hoping for bright colors for DD.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,845
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Feb 27, 2018 13:13:33 GMT
I used to think so too until I had a similar experience with her customer service. I had a shipping issue and it took a loooong time and a lot of emails to resolve. No proactivity. I had to initiate all contact. Sadly my experience was Studio Calico level frustrating. That sucks. I've never had that sort of issue with her CS. :X
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mich5481
Pearl Clutcher
Posts: 2,510
Member is Online
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Feb 27, 2018 13:18:38 GMT
I am so disappointed in the colors in the kits lately. That pukey, pea green. At least her cards usually have the same design in a different color on the back side. I can't stand the icky green, but I can make the reverse side work in most cases. Also, I am so glad her cards never have way too much yellow and orange - that is a HUGE reason why I dropped my AE story kit subscription.
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heartistic
Full Member
Posts: 102
Aug 28, 2014 9:23:42 GMT
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Post by heartistic on Feb 27, 2018 13:54:39 GMT
I used to not have any issues. This is the first time I've experienced this. So strange. It's actually worse than SC atm b/c I'm getting zero response.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Feb 27, 2018 14:59:17 GMT
I used to not have any issues. This is the first time I've experienced this. So strange. It's actually worse than SC atm b/c I'm getting zero response. You may even want to try and send her a PM here. I once had a stamp issue and tagged her and she came right on and sent me a PM offering to rectify the issue and she did.
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hutchfan
Drama Llama
Posts: 6,088
Jul 6, 2016 16:42:12 GMT
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Post by hutchfan on Feb 27, 2018 15:53:55 GMT
Don't like the green or pink. I hope the labels are stickers and not have to cut them out yourself type. Love the grid cards!
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Feb 28, 2018 15:32:12 GMT
I am so disappointed in the colors in the kits lately. That pukey, pea green. On the other hand though, I just logged into the shop and I LOVE the new Gray Days stamp! Grid cards are nice too. Not a fan of the new funky alpha stickers though.
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mich5481
Pearl Clutcher
Posts: 2,510
Member is Online
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Feb 28, 2018 16:58:50 GMT
I am so disappointed in the colors in the kits lately. That pukey, pea green. On the other hand though, I just logged into the shop and I LOVE the new Gray Days stamp! Grid cards are nice too. Not a fan of the new funky alpha stickers though. I bought 2 packs of the grid cards - I am traveling this summer, and I am curious about weight of the cards. I've discovered I am more likely to journal while traveling if i write directly on the cards as I go - it allows me to write stories as I am inspired, and not be bound by a notebook. ;-) I didn't buy any stamps because I'm trying to cut back - although, there are a few I might seek out if they ever go on sale...
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Post by giatocj on Feb 28, 2018 17:09:31 GMT
I just ordered the Take a Hike stamp set and a packet of the grid cards. I've only ever ordered Christmas stuff from KP, but I had to have that stamp set! We're going to the Grand Canyon in September so it will definitely get quite a bit of use.
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Post by Skellinton on Feb 28, 2018 17:45:35 GMT
I like the new alphabet and the grid cards. I just wish she had a local pick up option or sold them in our local craft store. I hate paying shipping for something that is sent from a place that is a 15 minute drive from my house, although I do appreciate how quick I get her orders!
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,845
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Feb 28, 2018 17:45:49 GMT
On the other hand though, I just logged into the shop and I LOVE the new Gray Days stamp! Grid cards are nice too. Not a fan of the new funky alpha stickers though. I bought 2 packs of the grid cards - I am traveling this summer, and I am curious about weight of the cards. I've discovered I am more likely to journal while traveling if i write directly on the cards as I go - it allows me to write stories as I am inspired, and not be bound by a notebook. ;-) I didn't buy any stamps because I'm trying to cut back - although, there are a few I might seek out if they ever go on sale... KP's card quality has always been amazing, I doubt she would change for the grid packs, so you're in luck!
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Deleted
Posts: 0
Apr 25, 2024 23:46:25 GMT
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Post by Deleted on Feb 28, 2018 17:46:21 GMT
OMG the grid cards are sold out already!!
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tsabhira
Full Member
Posts: 250
Jun 26, 2014 3:38:01 GMT
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Post by tsabhira on Feb 28, 2018 18:12:59 GMT
I just ordered the Take a Hike stamp set and a packet of the grid cards. I've only ever ordered Christmas stuff from KP, but I had to have that stamp set! We're going to the Grand Canyon in September so it will definitely get quite a bit of use. I picked up that Take A Hike stamp too! I am really glad I started subbing to her TN kit last week because it was already sold out as a standalone even during the member-only period, dang. (She did say she's increasing the number of TN kits produced next month.) I'm super excited for that stamp set in the TN too - it's adorable and so usable. I'm just loving her style and it fits so great with how I scrap now. First time I have ever subbed for ANY kit ever.
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Deleted
Posts: 0
Apr 25, 2024 23:46:25 GMT
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Post by Deleted on Feb 28, 2018 18:27:57 GMT
My first time subbing with Kelly too. I subbed to the TN kit for 3 mths and got the take a hike, gray day and the hello there stamp. I am a stamp junky. I don't have anything like these 3 in my stash, other than this one from Kerri Bradford, which I love. We love to visit State and National Parks so that's why I picked up the take a hike stamp, although I hesitated because I already have Kerri's stamp. www.kerribradford.com/product/stamps-feel-free/Kerri does great outdoor stamps! I threw in one of the wonky alpha packs despite not liking alpha stickers. I like the wonkiness of these and I don't have any wonky alpha stamps. I'm skipping my SC stamp sub this mth to offset some of these purchases!
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AmandaA
Pearl Clutcher
Posts: 3,501
Aug 28, 2015 22:31:17 GMT
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Post by AmandaA on Feb 28, 2018 18:50:53 GMT
I do like the wonky alpha stickers. They remind me of a font SC did back in the early days of the PL kit. I just pulled a sheet of those and used them yesterday on a spread. I hope she adds more colors of that font.
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Post by mary on Mar 4, 2018 16:31:54 GMT
I used to not have any issues. This is the first time I've experienced this. So strange. It's actually worse than SC atm b/c I'm getting zero response. You may even want to try and send her a PM here. I once had a stamp issue and tagged her and she came right on and sent me a PM offering to rectify the issue and she did. Her customer service can actually be pretty bad, and I've seen comments on Instagram that show others have had similar issues. Ive had problems a few times over the year and a half I've been a subscriber, and sometimes you just straight up never get a reply and sometimes it takes 5 emails. I love the products so much and they're so unique that I won't unsubscribe, but it's definitely disappointing. I think she needs to hire another person at least. Also I am soooo sick of that puke green color in the kits. I thought I was the only one. It's alright, not great, on it's own, but then it's always combined with pink or orange or some color I would never, ever pair it with. I actually would have skipped this months kit with all that puke green had I seen it ahead of time.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,845
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Mar 4, 2018 16:42:43 GMT
Also I am soooo sick of that puke green color in the kits. I thought I was the only one. It's alright, not great, on it's own, but then it's always combined with pink or orange or some color I would never, ever pair it with. I actually would have skipped this months kit with all that puke green had I seen it ahead of time. I wish this was an option as well. You have to cancel by the 15th to not be charged, but there aren't usually any sneaks until so close to the 28th, it's hard to know what to do.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Mar 4, 2018 17:17:50 GMT
Yeah, that green is just so icky. I am ready for some bright fresh colors.
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Post by mary on Mar 4, 2018 17:47:14 GMT
Also I am soooo sick of that puke green color in the kits. I thought I was the only one. It's alright, not great, on it's own, but then it's always combined with pink or orange or some color I would never, ever pair it with. I actually would have skipped this months kit with all that puke green had I seen it ahead of time. I wish this was an option as well. You have to cancel by the 15th to not be charged, but there aren't usually any sneaks until so close to the 28th, it's hard to know what to do. Right, I thought the new skip a month option was great, until I realized it was way too late to do it when it was unveiled. Subscribers should get to see the kit before they choose to skip it or get it.
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Post by mary on Mar 4, 2018 17:48:29 GMT
Yeah, that green is just so icky. I am ready for some bright fresh colors. I loved the purples and teal in the January kit, but of course that green snuck it's way it in there too.
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Post by Skellinton on Mar 4, 2018 19:49:36 GMT
I love green, but the green KP uses is just depressing. I love a good forest green, a nice pine tree green, and the naturally brighter Kelly and lime green are some of my favorites. I don’t get why she keeps using such a drab color. It would look so much better with a bit more red in the green, especially for a spring kit.
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Post by scrapaddict702 on Mar 4, 2018 21:12:25 GMT
I need her to have a 25% off or something like that sale so I can stock up on her alphas. They aren't super pricey, but they are more than I'd like to spent considering I would like to buy a bunch of them. I am loving the variety she's starting to stock!!
Have her stickers changed? I really don't like the mylar feel of the older ones. They literally feel like blown up balloons to me, lol.
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Post by mom on Mar 4, 2018 22:16:48 GMT
I need her to have a 25% off or something like that sale so I can stock up on her alphas. They aren't super pricey, but they are more than I'd like to spent considering I would like to buy a bunch of them. I am loving the variety she's starting to stock!! Have her stickers changed? I really don't like the mylar feel of the older ones. They literally feel like blown up balloons to me, lol. I agree. I think they are a touch over priced. Especially her label stickers.
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Post by mary on Mar 5, 2018 3:21:54 GMT
I need her to have a 25% off or something like that sale so I can stock up on her alphas. They aren't super pricey, but they are more than I'd like to spent considering I would like to buy a bunch of them. I am loving the variety she's starting to stock!! Have her stickers changed? I really don't like the mylar feel of the older ones. They literally feel like blown up balloons to me, lol. They're the same since we started getting them in kits last year. Very slick and thin, is that what you mean?
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Post by caspad on Mar 5, 2018 14:48:54 GMT
I wish she'd use a kelly green now and then (come on, it's her name and she went to Michigan State!). That would really punch up the palette.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Mar 5, 2018 15:03:34 GMT
I wish she'd use a kelly green now and then (come on, it's her name and she went to Michigan State!). That would really punch up the palette. Omg, I would LOVE kelly green!
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