scrapnnana
Drama Llama
Posts: 6,175 
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Post by scrapnnana on Jan 16, 2018 5:33:43 GMT
I did an update in the OP, but my library is working as it should now after chatting with support. I have found a few tutorials on certain features which should prove useful and are the reason I updated.
I do recommend indexing and then exporting your library before updating. I exported but did not index it first, and I regret that. However, now that downloaded files are acceissible promptly, I no longer regret updating the software. I think I will like the Business Edition.
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Post by JaneB on Jan 16, 2018 7:40:17 GMT
As for the software running slower, it is because each new file is being saved on the cloud and also on the computer. It makes sense. I can live with that, too. I admit this confuses me. My software doesn't run slowly because it's saving files on the computer AND the cloud at the same time because it doesn't do that, not that I've ever seen. A file is saved once and only where I tell it to be saved, either in a folder on my hard drive, or in the Local User Library or in my Cloud Library. The Recent Downloads folder in the Local Library has the 100 free files in it; there are not 100 copies of the files downloaded there in the equivalent Recent Downloads folder in the Cloud area - not unless I move them. I question it because it can make it appear the software is somehow automatically backing up your designs to another place and it isn't. The software is slightly slower on my second machine, but not by much. It's not such a powerful machine and it operates over WiFi, so I notice my designs being available from the Cloud can take a few moments. On my main desktop I have no slowness at all, but this computer is less than a year old and is wired to the router. When is your software running slowly? What are you doing that makes it noticeable from your previous version? |
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scrapnnana
Drama Llama
Posts: 6,175
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Post by scrapnnana on Jan 16, 2018 17:58:52 GMT
I'm sorry that I wasn't more clear. I asked the support guy how to get the purchased files on my computer, not just on the cloud. He said that they are saved in both places at the same time. From what you stated, it sounds as though he was not correct?
My software seemed to be slow mostly in sorting/moving files from one folder to another, so I asked abut that, too. The support guy said it was BECAUSE the files were being saved to the cloud and to my computer at the same time. I know that sounds redundant, but that was essentially his response to the two different questions.
Before I updated, I had over 300 files in my Recent Downloads file folder. I should have moved them where I wanted them before updating, but I didn't bother. I was anxious to do the update and play with the new capabilities. I have yet to even give the new abilities a try yet.
Prior to updating, to move a file from one folder to another was farily fast and easy. I had downloaded a ton of files trying to use up subscription credits, and I just been so busy prior to updating that I had not taken time to move them into other folders. So when I finally decided to move the 300+ files in my recent downloads folder to other folders, it was after I updated my software. It was noticeably slower, with jerky hesitations in the software as I moved the files.
He did have me check operating speed, storage ability, etc. of my laptop. All were fine. It's a fast computer, so the hesitations in the updated software were very obvious and frustrating, especially when compared to the way it was before updating.
The problems may have been due to the apparently unnecessary file folder in the silhouette program software itself that has since been deleted. That corrected the problems with downloading files that did not show up in my library (until after I had closed and reopened the software again). Hopefully it has also fixed the sluggishness issue, too, but I am not sure of that yet. I will have to wait until I have several new files again to download and sort to different folders.
I am hoping to spend some time playing with the new capabilities of the business edition. I just wanted to get my library issues resolved first. I still have to delete my personal files that are now in triplicate for some reason. The support guy did not know why that happened. I'm just grateful it didn't also happen to my thousands of purchased files, too. It only happened to my personal files. I have a lot of personal files, but now they appear to be over 3,000. In reality, they should be 1/3 that number. It sounds like I will need to delete the extras one at a time. I'm less than thrilled about that, but the supprt guy did not have any suggestions on that score. It's better than the personal files being lost and not recoverable, though.
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Post by anniefb on Jan 16, 2018 19:33:47 GMT
Agree it's better to have more of the files than to have lost them scrapnnana but still a hassle to have to sort them out! |
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Post by JaneB on Jan 17, 2018 7:54:49 GMT
I'm sorry that I wasn't more clear. I asked the support guy how to get the purchased files on my computer, not just on the cloud. He said that they are saved in both places at the same time. From what you stated, it sounds as though he was not correct? My software seemed to be slow mostly in sorting/moving files from one folder to another, so I asked abut that, too. The support guy said it was BECAUSE the files were being saved to the cloud and to my computer at the same time. I know that sounds redundant, but that was essentially his response to the two different questions. Don't apologise, I'm just trying to understand and of course, want you to be content with your program and not have problems. I am relatively new to Silhouette so I didn't have a large Library, well no Library at all apart from the free designs, so I haven't encountered the problems myself. I am bemused by his answer though. He gives the impression that any time a file is saved it is automatically saved to the Cloud at the same time, and that's not my experience at all. Let's say we have file star.studio3, our preferences mean we have our default Save location to Library and we save this file. The Library window will open and you can choose Local User folders or Cloud folders. You choose a Local User folder to save the file - but there is no backup copy also saved to your Cloud area. Similarly, if you choose a Cloud folder there isn't also a copy saved to the Local User folders. If you want a copy saved in both places you have to save it twice to the different locations. If your preferences are that you save files to your hard drive, no files are saved in your Local User Library or your Cloud Library. Therefore if you want a backup of your designs then either export your Library regularly (and you have to export Local User and Cloud Libraries separately) or also save your file when you work on it to a secondary location. I routinely save all my designs to folders on my hard drive, which I then backup daily to an external drive. I use my Cloud Library only for working designs so that I can access the cut file on my second machine - although I can just as easily use my own WiFi access to either my main computer or my external drive. Now, with all that said I understand that purchases from the Silhouette Store are retrievable should you ever lose your computer. Therefore Silhouette must save your purchases under your account details somewhere, so you can retrieve them if necessary. In that sense there is a backup of designs you have purchased. Files created and saved by you in the Cloud Library should also be retrievable by signing in to your account with a new computer. I'm sorry you've got all those extra files of your own to sort out; as you say it's better to have more than not have them at all but even so, it's an irritation. Going forward I'd work out a system for saving files that suits you. Cloud storage for purchases I believe is unlimited but for personal files is limited to 1GB. Reading the FAQ about Cloud storage one option that might help you is this - sign out of the Cloud: You still have access to all the files, so you could move them around and organise them. Then, sign in to the account so it's connected to the internet and let it sync all the changes at once. You could let it do that while you do watch TV or have dinner, instead of waiting for it to work for each file. |
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scrapnnana
Drama Llama
Posts: 6,175
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Post by scrapnnana on Jan 17, 2018 17:08:42 GMT
Jane, last night I did a couple of tests with the library. I think I understand a little better what he was saying. If I purchase a design from Silhouette, it can be saved in two places. If I am creating my own files, they are saved only on my computer unless I sync. It is also entirely possible that my purchased files only go to the cloud when I sync my library, and they are dowloaded only to my computer unless I do the sync. Or they may be saved to both at once. I will do a sync regularly just to be sure.
However, whatever the reason, moving files between folders is still a bit sluggish when compared to the previous software version I was using (3.6 something). I have concluded that it is probably due more to the additional capability of the Business Edition than the files being saved in both places. Illustrator was a more powerful program, and it was not slower due to the capability, but Adobe can pay its techs more and demand more. However, since the Silhouette software really seems to be sluggish only when moving files around the different folders, as long as it works well when I design my own cutting files, I don't think it is really anything I am going to worry about.
Cricut customer service did not always know what they were talking about, and I know there are times when I knew more than Silhouette customer service did, too. I suspect that this was one of them.
I am somewhat graphics software savvy. I used to create all of my own designs instead of buying them, and I used Illustrator CS2 most of the time for my design work. That was a challenging program to learn to use, but I became very adept at using it. When Silhouette software updates included many of the same features, I used Illustrator less and less. I preferred not having to convert files. I bought the Business Edition on Black Friday because it had two features that I used in Illustrator that I have wanted in Silhouette (glyphs and svg export). However, since I had not yet had time till this week to even install it, I really did not feel like I knew as much as the chat support guy did, with regards to the new software. Now that I have played with it a bit more, I suspect that he did not really understand what I was trying to ask, or else he was just not as savvy as I assumed.
I did manage to delete the extra files last night. I found that I could select all the duplicates in a folder and then delete them all at once. It went pretty fast after that. I also rediscovered some fun files that I had created long ago but forgotten about.
Thanks for your thoughts and suggestions. I am looking forward to playing with the new features in the software this week. I think I am going to really like it once I am more familiar with it.
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Post by JaneB on Jan 17, 2018 18:49:16 GMT
If I purchase a design from Silhouette, it can be saved in two places. If I am creating my own files, they are saved only on my computer unless I sync. Yes and no, a file you create and save yourself will not sync to the Cloud UNLESS you save it in the Cloud folder area. If you save it in the Local User folder area it does not sync to the Cloud, it's simply in your Library on your computer. I like the software a lot, especially for drawing. Another benefit is being able to save as JPG; you can make your own background patterns then and save them to the pattern library area. |
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scrapnnana
Drama Llama
Posts: 6,175
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Post by scrapnnana on Jan 18, 2018 0:06:44 GMT
If I purchase a design from Silhouette, it can be saved in two places. If I am creating my own files, they are saved only on my computer unless I sync. Yes and no, a file you create and save yourself will not sync to the Cloud UNLESS you save it in the Cloud folder area. If you save it in the Local User folder area it does not sync to the Cloud, it's simply in your Library on your computer. I like the software a lot, especially for drawing. Another benefit is being able to save as JPG; you can make your own background patterns then and save them to the pattern library area. Thanks for clarifying that. I should have figured that out, but I hadn't gotten that far. I have noticed that I cannot save the Recent Download designs themselves to the Local User folders. I also have noticed that the Business Edition is just slower all around than the previous version I was using. It's not horrible, but it is a definite difference, and not just when moving files from one folder to another. I spent some time today creating a design for heat transfer, and it was obvious that the newer software runs slower. |
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