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Post by hop2 on Apr 7, 2019 14:34:53 GMT
Well I got an email saying they'd refund my shipping and send the order out straight away.....6 days later, neither of those things happened and no response to a follow up email. I opened a PayPal dispute. This is the second time I've had to do this. I get the whole oversold thing, although it really shouldn't happen, but there is no excuse for crappy customer service. I agree, there is no excuse for poor customer service. They should Send the items or refund the money with a sincere apology.
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Post by mrsshampoo on Apr 7, 2019 17:19:27 GMT
Well I got an email saying they'd refund my shipping and send the order out straight away.....6 days later, neither of those things happened and no response to a follow up email. I opened a PayPal dispute. This is the second time I've had to do this. I get the whole oversold thing, although it really shouldn't happen, but there is no excuse for crappy customer service. Is Customer Service only available on release days? I am so confused on how a legit business wonβt check emails every weekday. I am sorry you are dealing with this. I would be so frustrated!!!
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reebee
Shy Member
Posts: 24
Sept 9, 2015 19:55:42 GMT
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Post by reebee on Apr 8, 2019 23:14:25 GMT
The last time (not the ONLY time, mind you) that I had issues with CS they didn't ship and didn't reply--I finally got through via instagram dm. They said they had run out of one of my items and so my order got stuck on a perpetual hold--the item was not going to ever be restocked and the order just sat and sat. They refunded me for the order and finally shipped the sub kit. It really is hit or miss and I'm not super impressed with the TN kit anymore. It feels light to me but maybe I'm the only one.
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verbrugs
Shy Member
Posts: 12
Mar 17, 2017 22:24:55 GMT
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Post by verbrugs on Apr 9, 2019 18:19:15 GMT
Picked up my order yesterday. Unfortunately customs snagged it and that added another $16 to the total. However, the birthday discount was large enough, I'm not as cranky as usual about having to pay this. Also, I got 3 extra alphabet sticker sheets (red, lilac and green) in my package which also relieved the pain of the customs charges AND the terrible exchange to $CAD.
Also, I wonder of the free stuff was related to how much you spent?
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Deleted
Posts: 0
Apr 24, 2024 5:44:24 GMT
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Post by Deleted on Apr 9, 2019 20:19:03 GMT
I finally got a response after opening a Paypal dispute. One stamp is oversold, other seems to be available, although confusingly in the email CS sent me, she named a totally different stamp, that wasn't in my order. So I honestly don't know what I am going to get. I did get a full refund + they are sending me some extras....
I wish I could say that I was happy. But I'm not. That feels a little ungrateful, but this is second time I've gone through this. The 1st time, my order was for a new stamp. Both times I placed my orders on the day of the release/sale day...yet by the time they get to around to fulfilling my order, part is oversold. I hate that I had to chase multiple times over and didn't get resolution until I opened a paypal dispute. I wish that I could kick KP to the curb, but I'm a huge LLP fan. So I don't have much choice if I want her product in future. Grump Grump.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Apr 9, 2019 20:52:52 GMT
I finally got a response after opening a Paypal dispute. One stamp is oversold, other seems to be available, although confusingly in the email CS sent me, she named a totally different stamp, that wasn't in my order. So I honestly don't know what I am going to get. I did get a full refund + they are sending me some extras.... I wish I could say that I was happy. But I'm not. That feels a little ungrateful, but this is second time I've gone through this. The 1st time, my order was for a new stamp. Both times I placed my orders on the day of the release/sale day...yet by the time they get to around to fulfilling my order, part is oversold. I hate that I had to chase multiple times over and didn't get resolution until I opened a paypal dispute. I wish that I could kick KP to the curb, but I'm a huge LLP fan. So I don't have much choice if I want her product in future. Grump Grump. Nope. I don't blame you for feeling how you do especially second time around.
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Post by Skellinton on Apr 10, 2019 2:05:40 GMT
I finally got a response after opening a Paypal dispute. One stamp is oversold, other seems to be available, although confusingly in the email CS sent me, she named a totally different stamp, that wasn't in my order. So I honestly don't know what I am going to get. I did get a full refund + they are sending me some extras.... I wish I could say that I was happy. But I'm not. That feels a little ungrateful, but this is second time I've gone through this. The 1st time, my order was for a new stamp. Both times I placed my orders on the day of the release/sale day...yet by the time they get to around to fulfilling my order, part is oversold. I hate that I had to chase multiple times over and didn't get resolution until I opened a paypal dispute. I wish that I could kick KP to the curb, but I'm a huge LLP fan. So I don't have much choice if I want her product in future. Grump Grump. Nope. I don't blame you for feeling how you do especially second time around. I donβt blame you either. That just stinks.
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Deleted
Posts: 0
Apr 24, 2024 5:44:24 GMT
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Post by Deleted on Apr 10, 2019 20:17:24 GMT
My KP "order" arrived today. It didn't contain any item from my original order, so I guess it was all sold out. It rained really hard the last few days and somehow this package got really wet. The outside of the parcel was torn up. Inside the paper bags were wet. They sent me one kit, "That's Bananas". The papers are all ruined. Some are still pretty wet/ink has lifted/the pages that are less wet but still damp have watermarks. But once dry, I will be able to cut up into pieces. Stickers are damp but usable. I also got 3 extra stamps. So pretty generous. I'm not going to complain about the order being wet since it didn't cost me anything. This just wasn't an order that was meant to be. Moving on......if anyone wants the XOXO stamp for free, let me know, I'd be happy to send on. kellypurkeyshop.com/products/xoxo
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Post by scrapaddict702 on Apr 10, 2019 20:21:20 GMT
My KP "order" arrived today. It didn't contain any item from my original order, so I guess it was all sold out. It rained really hard the last few days and somehow this package got really wet. The outside of the parcel was torn up. Inside the paper bags were wet. They sent me one kit, "That's Bananas". The papers are all ruined. Some are still pretty wet/ink has lifted/the pages that are less wet but still damp have watermarks. But once dry, I will be able to cut up into pieces. Stickers are damp but usable. I also got 3 extra stamps. So pretty generous. I'm not going to complain about the order being wet since it didn't cost me anything. This just wasn't an order that was meant to be. Moving on......if anyone wants the XOXO stamp for free, let me know, I'd be happy to send on. kellypurkeyshop.com/products/xoxoThat really sucks. I'm sorry that what should have been at least somewhat redeeming wasn't thanks to their poor packaging.
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Apr 10, 2019 20:25:38 GMT
My KP "order" arrived today. It didn't contain any item from my original order, so I guess it was all sold out. It rained really hard the last few days and somehow this package got really wet. The outside of the parcel was torn up. Inside the paper bags were wet. They sent me one kit, "That's Bananas". The papers are all ruined. Some are still pretty wet/ink has lifted/the pages that are less wet but still damp have watermarks. But once dry, I will be able to cut up into pieces. Stickers are damp but usable. I also got 3 extra stamps. So pretty generous. I'm not going to complain about the order being wet since it didn't cost me anything. This just wasn't an order that was meant to be. Moving on......if anyone wants the XOXO stamp for free, let me know, I'd be happy to send on. kellypurkeyshop.com/products/xoxoOmgosh. I feel terrible for you! I am so so sorry. π£
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Post by Skellinton on Apr 10, 2019 20:29:23 GMT
My KP "order" arrived today. It didn't contain any item from my original order, so I guess it was all sold out. It rained really hard the last few days and somehow this package got really wet. The outside of the parcel was torn up. Inside the paper bags were wet. They sent me one kit, "That's Bananas". The papers are all ruined. Some are still pretty wet/ink has lifted/the pages that are less wet but still damp have watermarks. But once dry, I will be able to cut up into pieces. Stickers are damp but usable. I also got 3 extra stamps. So pretty generous. I'm not going to complain about the order being wet since it didn't cost me anything. This just wasn't an order that was meant to be. Moving on......if anyone wants the XOXO stamp for free, let me know, I'd be happy to send on. kellypurkeyshop.com/products/xoxoThat just sucks. What did you order? I would contact them just to let them know, she has been doing a lot or reprintings lately I wonder if it is an item they are going to reissue.
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Deleted
Posts: 0
Apr 24, 2024 5:44:24 GMT
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Post by Deleted on Apr 10, 2019 21:05:49 GMT
I ordered The Littles and the Tina's Days of the Week - they were in the shop for ages, so I doubt that they will re-order. It was one of the reasons I waited for the sale, cos I figured they weren't that popular. I am sure at some point they will come up on a for sale board, so I will just keep an eye out. The days of the week, I was on the fence about getting and it was only cos I was getting The Littles & had Tina's months stamp that I ordered it......no biggie. What's meant to be will be :-)
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Post by Skellinton on Apr 10, 2019 21:38:55 GMT
I ordered The Littles and the Tina's Days of the Week - they were in the shop for ages, so I doubt that they will re-order. It was one of the reasons I waited for the sale, cos I figured they weren't that popular. I am sure at some point they will come up on a for sale board, so I will just keep an eye out. The days of the week, I was on the fence about getting and it was only cos I was getting The Littles & had Tina's months stamp that I ordered it......no biggie. What's meant to be will be :-) Shoot, I was hoping it was something I had. Will keep my eyes peeled and fingers crossed it turns up for a reasonable price for you.
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Deleted
Posts: 0
Apr 24, 2024 5:44:24 GMT
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Post by Deleted on Apr 10, 2019 22:08:10 GMT
Thanks @skellinton
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Post by paddingtonpink on Apr 10, 2019 22:25:26 GMT
My KP "order" arrived today. It didn't contain any item from my original order, so I guess it was all sold out. It rained really hard the last few days and somehow this package got really wet. The outside of the parcel was torn up. Inside the paper bags were wet. They sent me one kit, "That's Bananas". The papers are all ruined. Some are still pretty wet/ink has lifted/the pages that are less wet but still damp have watermarks. But once dry, I will be able to cut up into pieces. Stickers are damp but usable. I also got 3 extra stamps. So pretty generous. I'm not going to complain about the order being wet since it didn't cost me anything. This just wasn't an order that was meant to be. Moving on......if anyone wants the XOXO stamp for free, let me know, I'd be happy to send on. kellypurkeyshop.com/products/xoxo Really bummed about your experience with KP. Her customer service is very hit or mess. Is the Xoxo stamp still available? Iβd love to have this one. Really awesome of you to share.
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Post by amidwestkingdom on Apr 12, 2019 14:40:13 GMT
Just an FYI: Kelly sent out an email that specifies:
"(Please note the Friday Freebie will be sent out every other week. Once a new one is sent out the previous PDFs will no longer be available via email and will be put in the shop for purchase in the future.)"
Currently all links work to download the previous Friday Freebies, so you may want to download them all if you haven't and going forward download them the same day you see the email as to not forget they'll be unavailable--for FREE--in two-weeks time.
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cbscrapper
Pearl Clutcher
Posts: 3,399
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Apr 13, 2019 4:09:59 GMT
Thanks for the reminder!
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Post by sleepingbooty on Apr 15, 2019 15:06:56 GMT
KP archive specialists, I need your help: when was the last time she released something (kit or stamp) related to Disneyland? I feel like I haven't seen anything theme park-worthy (that isn't HP) in a long while.
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Post by practicecroissant on Apr 26, 2019 23:36:32 GMT
I ordered a couple things from her shop last night and autofill put in my old address. The one where I lived with a really toxic roommate that I refuse to speak to. I sent an email immediately and then sent a message on instagram, which they haven't seen yet. What are the odds they'll respond and be helpful or am I totally screwed?
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Apr 27, 2019 18:03:51 GMT
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Post by sleepingbooty on Apr 27, 2019 18:51:22 GMT
SPRING CLEAN SALE! GRAB BAGS! If there are any TN paper grab bags left when I get home tomorrow, it'll be my first grab bag buy at KP now that she has a flat rate for international shipping, whoop whoop!
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Apr 27, 2019 18:54:34 GMT
SPRING CLEAN SALE! GRAB BAGS! If there are any TN paper grab bags left when I get home tomorrow, it'll be my first grab bag buy at KP now that she has a flat rate for international shipping, whoop whoop! I can pick one up for you if you'd like me too! I'm not sure which way would be cheaper in shipping for you but the option is there for you if you'd like.
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Post by sleepingbooty on Apr 27, 2019 19:03:39 GMT
I can pick one up for you if you'd like me too! I'm not sure which way would be cheaper in shipping for you but the option is there for you if you'd like. Oh my, you sweetheart! *blushes in French* *clenches heart* I have a sneaky feeling I'll be buying some discounted stamp sets as well so the $15 shipping will be worth it. But aww, I really appreciate you offering to jump in to help an international friend out. In case there's nothing else but the grab bag I want (I mean, a girl can pretend she won't find anything tempting at a KP sale, right? #delusionisakindofmagic), I'll send you a message. You're too kind, nicolep! β€οΈπ§‘ππππ
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nicolep
Drama Llama
Posts: 7,080
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on Apr 27, 2019 20:42:55 GMT
I can pick one up for you if you'd like me too! I'm not sure which way would be cheaper in shipping for you but the option is there for you if you'd like. Oh my, you sweetheart! *blushes in French* *clenches heart* I have a sneaky feeling I'll be buying some discounted stamp sets as well so the $15 shipping will be worth it. But aww, I really appreciate you offering to jump in to help an international friend out. In case there's nothing else but the grab bag I want (I mean, a girl can pretend she won't find anything tempting at a KP sale, right? #delusionisakindofmagic), I'll send you a message. You're too kind, nicolep! β€οΈπ§‘ππππ Anytime! π€
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Post by mrsshampoo on Apr 27, 2019 21:34:36 GMT
My wallet!!! I just spent money on the Elleβs Studio spring sale, and now I will (probably) spend some at KPs! I love this time of year, but my wallet does not! Ha!
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cbscrapper
Pearl Clutcher
Posts: 3,399
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Apr 28, 2019 5:57:21 GMT
Let the iNSD sales (and defrosting of the frozen peas) begin!!!
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cooper
Shy Member
Posts: 37
Nov 25, 2017 6:34:32 GMT
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Post by cooper on Apr 28, 2019 6:18:46 GMT
I just subscribed this evening after cancelling in December. The sub confirmation email said what the 15% discount code was, but not the member shop code. Do they send that information again on the day of or do I need to email them and hope to get an answer in time? I don't want to miss out on early shopping.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,837
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Apr 28, 2019 14:06:21 GMT
Well, I just tried to get into the shop and it booted me for too many failed attempts. Anyone else having issues? Seriously annoying.
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Post by amidwestkingdom on Apr 28, 2019 14:10:12 GMT
Well, I just tried to get into the shop and it booted me for too many failed attempts. Anyone else having issues? Seriously annoying. I can get into the shop but the member's promocode isn't working
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,837
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Apr 28, 2019 14:11:30 GMT
Well, I just tried to get into the shop and it booted me for too many failed attempts. Anyone else having issues? Seriously annoying. I can get into the shop but the member's promocode isn't working Fudge.
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