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Post by zztop11 on Mar 16, 2018 19:25:49 GMT
So I go into Ulta today for the first time in my life. Buy a few generic items like face wash and mascara. When I go to check out the lady is nice enough. When she asks me for my phone number I tell her that I'm not interested in giving it. That I rarely come in, don't want the discounts, etc. etc. etc. Then her mood changes. No more friendly check out lady. She was just blah. No thank you for shopping there. I can't stand that attitude. I've noticed it before in a couple of stores. Like my Goodwill asks us if we want to round up our purchase. NO, I just gave you money. I don't want to give you any more. Then the attitude changes. It's like the sale isn't good enough any more. We need to give them MORE than just our money. OK, vent over.
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Post by padresfan619 on Mar 16, 2018 19:29:46 GMT
I’ve worked retail longer than I’d care to admit. I hated asking for customer information but we have to do it. Raises, performance evaluations and bonuses are all tied to the amount of info and credit card applications we can get. I’m so happy to be out of that kind of environment. I still work for a retail company but I’m in the corporate world now.
That said I would never be rude to a customer for declining. But I’d still be thinking “well there goes my already pitiful 35 cent raise...”
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Post by missbennet on Mar 16, 2018 19:30:43 GMT
I've experienced that, so I've changed the way I say no and it helps a tiny bit. I reply brightly "oh! no thanks" and then either change the subject or just focus on something else, like running my card or whatever. I don't explain it anymore, just the no thanks with a smile. If they offer more, "You'll save money" or whatever their script is, I just repeat, and might add, "Got it, no thank you!" with a smile.
Cheerful and not having it. It has seemed to improve the cranky that follows saying no, just a little.
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peabay
Prolific Pea
Posts: 9,587
Jun 25, 2014 19:50:41 GMT
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Post by peabay on Mar 16, 2018 19:32:54 GMT
Having worked retail, it's so awkward when the person says no. I don't think it's anything personal. They aren't judging you - they are just feeling kind of weird for bothering you.
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Post by mikklynn on Mar 16, 2018 20:03:16 GMT
I once had a teenage boy at Walgreen's tell me I HAD to give my number. The poor kid didn't know what to do when I politely declined.
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Post by burningfeather on Mar 16, 2018 20:05:31 GMT
I once had a teenage boy at Walgreen's tell me I HAD to give my number. The poor kid didn't know what to do when I politely declined. Radio Shack was the absolute worst for this.
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The Birdhouse Lady
Drama Llama
Moose. It's what's for dinner.
Posts: 7,144
Location: Alaska -The Last Frontier
Jun 30, 2014 17:15:19 GMT
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Post by The Birdhouse Lady on Mar 16, 2018 20:06:48 GMT
That happens to me every time I shop at Old Navy except they want my email. I always decline and then they start on their spiel about how all they want to do is send me a coupon etc.
Drives me nuts!
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Post by utmr on Mar 16, 2018 20:13:33 GMT
I once had a teenage boy at Walgreen's tell me I HAD to give my number. The poor kid didn't know what to do when I politely declined. When I'm not in the mood to stand my ground, I just make one up. If the checker is young enough, they don't bat an eye when my number is 867-5309.
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Deleted
Posts: 0
Apr 25, 2024 10:09:09 GMT
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Post by Deleted on Mar 16, 2018 20:14:35 GMT
Give a fake number. I use my old house phone number.
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Post by Zee on Mar 16, 2018 20:14:36 GMT
Not really. I always give my phone number at Ulta because it's tied to my rewards. I decline everywhere else and haven't noticed any poor service, just business as usual. When they want an email I say I never check it, which is a total lie but if I wanted to share I would.
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Post by Restless Spirit on Mar 16, 2018 20:18:04 GMT
I once had a teenage boy at Walgreen's tell me I HAD to give my number. The poor kid didn't know what to do when I politely declined. When I'm not in the mood to stand my ground, I just make one up. If the checker is young enough, they don't bat an eye when my number is 867-5309. LoL. I need to remember that the next time I’m asked. With any area code it does sound legitimate. I was in Tuesday Morning today and she asked for my email, I just blurted it out without thinking. On the way home, it dawned on me what I had done. And then I wondered what the heck she wanted that for because she never said.
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Post by utmr on Mar 16, 2018 20:23:24 GMT
Sometimes it's fun to have a whole alter ego. Make up a name that starts with your initial, in case you start to say your real name.
"My email? Of course. It's Ursula dot t dot Martin at Gmail. Sure I'd love to get coupons. My zip code? 90210. Why is it different? I'm visiting from out of town"
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PLurker
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Location: Behind the Cheddar Curtain
Jun 28, 2014 3:48:49 GMT
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Post by PLurker on Mar 16, 2018 20:33:22 GMT
Having worked retail, it's so awkward when the person says no. I don't think it's anything personal. They aren't judging you - they are just feeling kind of weird for bothering you. I've found if I simply say "no thank you" or "I don't wish to give out my phone number" they are fine with it. If I offer further explanations as to "why" it makes them a little more uncomfortable like they did something wrong or intrusive instead of simply following their employer's instructions. That's been my experience anyway.
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Post by Spongemom Scrappants on Mar 16, 2018 20:45:06 GMT
I tend to the nicely said, “Not interested. Thanks.” With a smile.
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Post by mom on Mar 16, 2018 20:47:16 GMT
I once had a teenage boy at Walgreen's tell me I HAD to give my number. The poor kid didn't know what to do when I politely declined. He had probably been trained that you HAD to do it.
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Rhondito
Pearl Clutcher
MississipPea
Posts: 4,659
Jun 25, 2014 19:33:19 GMT
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Post by Rhondito on Mar 16, 2018 21:32:53 GMT
As someone who works part-time in retail, I can tell you that we hate asking for all that just as much as you do. It doesn't bother us if someone says no unless they are rude about it. A simple "No thank you," or "That's ok," or "I'd rather not," is fine! Sometimes I have people ask if they have to give their email and I tell them no, it just makes returns easier if you lose your receipt - which is true. Credit cards are the worst though - I refuse to ask people to apply for one. One of our managers will flat out harass customers about it, even after they've said no 2-3 times. The other day he actually said to an older lady, "We're wasting time, just give me your ID" I could have died.
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Post by workingclassdog on Mar 16, 2018 22:32:54 GMT
I HATED that when I worked at Target for a short period of time.. Do YOU have a Red Card??... Oye.. whenever I was alone I never asked... I HATED that so much.. then the managers come up with some stupid gimmick to get us to ask.. Like John the store manager will dress up like a chicken if we get 20 Red Cards. GO AHEAD John dress like a damn chicken, I'm still not pushing it.. I hate hate it.
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YooHoot
Pearl Clutcher
Posts: 3,417
Jun 26, 2014 3:11:50 GMT
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Post by YooHoot on Mar 16, 2018 23:00:15 GMT
It doesn’t bother me. They have to ask per their corporate rules I’m sure. Just be kind and decline. I’ve seen people turn into the biggest assholes when asked. Just say no thank you. You don’t have to release 20 years of retail aggression on the clerk (general you, not OP)
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Deleted
Posts: 0
Apr 25, 2024 10:09:09 GMT
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Post by Deleted on Mar 16, 2018 23:10:43 GMT
I worked at sams club and inevitably quit because I wasn’t upselling the plus memberships like o was supposed to. I was written up, the store manager had all the coaches stand around my checkout lane to bully me, I was a wreck. I put up with it for a week and then just quit.
So yeah, I’m the one who will decline giving my info because it’s MY INFO but I can see why the clerk would get upset.
I had my cell provider giving me crap for not wanting to tell her who my tv provider was! Like none of your f*cking business! I know what she wanted it for, she wanted me to sign up for uverse, and she could have sold it without my info, but she got rude when I declined telling her our provider.
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Post by pierkiss on Mar 16, 2018 23:29:54 GMT
There is a clerk in Michaels who gives me hideous stink eye every time I refuse to give her my phone number. Like, there is an actual pause in the transaction. She sighs really loudly, gives me the stink eye, and then writes some kind of note with a head shake.
I don’t get upset when they ask, they have to. I also don’t usually really care how they react, but that Michael's lady kind of freaks me out.
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Post by originalvanillabean on Mar 16, 2018 23:45:30 GMT
Drives me crazy. I used to say no. DH convinced to give them a fake one to just keep it moving. It's a compromise I can live with. I give them the dedicated fax line from a few jobs back
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Post by Delta Dawn on Mar 16, 2018 23:48:02 GMT
My Michaels employees are very pushy that way and after the stupid email I got today I am unsubscribing. I am sick of giving my information. I don't mind it at Sephora because I get good discounts and free stuff which I like. No where else needs it.
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TankTop
Pearl Clutcher
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Jun 28, 2014 1:52:46 GMT
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Post by TankTop on Mar 16, 2018 23:53:07 GMT
My michaels is rude as heck as well. Last time I went I specifically looked up the store phone number before I went in and gave them that number when they asked.
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YooHoot
Pearl Clutcher
Posts: 3,417
Jun 26, 2014 3:11:50 GMT
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Post by YooHoot on Mar 17, 2018 0:01:22 GMT
My michaels is rude as heck as well. Last time I went I specifically looked up the store phone number before I went in and gave them that number when they asked.
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Post by crazy4scraps on Mar 17, 2018 0:02:47 GMT
I hate stuff like that too even though I know why they ask for it. When I worked in my last bank job we were always supposed to use the customer’s name in the transaction and I *HATED* doing it.
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Post by mikklynn on Mar 17, 2018 0:51:20 GMT
I once had a teenage boy at Walgreen's tell me I HAD to give my number. The poor kid didn't know what to do when I politely declined. He had probably been trained that you HAD to do it. Probably. I was kind. I know they have to ask.
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edie3
Drama Llama
Posts: 5,460
Jun 26, 2014 1:03:18 GMT
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Post by edie3 on Mar 17, 2018 0:53:57 GMT
When I'm not in the mood to stand my ground, I just make one up. If the checker is young enough, they don't bat an eye when my number is 867-5309. I did that at a Party City store, and the guy burst out laughing. He said he had been waiting all his life for that!!
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Post by Eddie-n-Harley on Mar 17, 2018 1:08:31 GMT
Give a fake number. I use my old house phone number. Consider that you may be messing things up for whoever got the number reassigned to them. One of the clothing stores here kept linking my phone number to someone with a different name. I changed it twice (I've had my phone number for almost a decade now so I figured anyone who had it before would have changed theirs by now, too); it kept getting changed back, even though I escalated to corporate multiple times, and I have to wonder if it's because SHE kept changing it back. I gave up and used my cell number and for now, it's stayed with my name.
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Rhondito
Pearl Clutcher
MississipPea
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Jun 25, 2014 19:33:19 GMT
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Post by Rhondito on Mar 17, 2018 1:35:32 GMT
My Michaels employees are very pushy that way and after the stupid email I got today I am unsubscribing. I am sick of giving my information. I don't mind it at Sephora because I get good discounts and free stuff which I like. No where else needs it. What email did you get that upset you? I get their emails every day and I'm glad - like the one today, for instance, let me know that all their canvases were 70% off. I stocked up!
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Post by Delta Dawn on Mar 17, 2018 2:19:29 GMT
This one was flashing in my face and it was making me uncomfortable. I am not sure the US Michaels and Canadian Michaels got the same email. It was bright red and yellow flashing. If it hurts my eyes it is gone.
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