|
|
Post by Skellinton on Aug 4, 2018 0:34:31 GMT
Well, I finally got a response. Super not impressed. They admit there is a problem, but I am to fix it myself. I don’t have the ruler in front of me, but I don’t think the screws are going to be on the top, so I am not sure how to manipulate this. Will look at it tomorrow when I have time. I am hoping I am remembering wrong and the screws are in fact on the top.
“I do apologize for the delay, We have had this looked into and from we were able to see is that when the screws were tightened the ruler was at an angle and the fix we have is as follows:
Loosen the screws on the lip of the ruler
Once the screws are loose align the lip on your mat
Once aligned the screws can be tightened
“
|
|
|
|
Post by artisticscrapper on Aug 4, 2018 0:52:34 GMT
‘Fix our error yourself’. Not a great response but maybe it will work and you can enjoy your ruler.
|
|
|
|
Post by pas2 on Aug 4, 2018 21:47:32 GMT
Well, I finally got a response. Super not impressed. They admit there is a problem, but I am to fix it myself. I don’t have the ruler in front of me, but I don’t think the screws are going to be on the top, so I am not sure how to manipulate this. Will look at it tomorrow when I have time. I am hoping I am remembering wrong and the screws are in fact on the top. “I do apologize for the delay, We have had this looked into and from we were able to see is that when the screws were tightened the ruler was at an angle and the fix we have is as follows: Loosen the screws on the lip of the ruler Once the screws are loose align the lip on your mat Once aligned the screws can be tightened “ That fix won’t work on my ruler since it doesnt start to veer until 4” down the ruler. It’s just plain bent. |
|
|
|
Post by anniefb on Aug 5, 2018 20:24:21 GMT
|
|
|
|
Post by pas2 on Aug 11, 2018 0:28:22 GMT
Tonic is sending me a new ruler, yipee!
|
|
|
|
Post by Skellinton on Aug 11, 2018 1:33:52 GMT
Tonic is sending me a new ruler, yipee! Wow, I still need to monkey around with mine. I was too annoyed when I first got the email. Glad you are getting a new one, did they ask you to fix it yourself first? |
|
|
|
Post by pas2 on Aug 11, 2018 9:29:48 GMT
Tonic is sending me a new ruler, yipee! Wow, I still need to monkey around with mine. I was too annoyed when I first got the email. Glad you are getting a new one, did they ask you to fix it yourself first? No because it was very obvious it was bent in the middle not askew from the start. |
|
|
|
Post by pas2 on Aug 26, 2018 12:58:05 GMT
I received The new ruler and guess what? It’s bent too, not as bad as the first one though. It is straight on the beveled side but the other side veers off 1/8” from 7” to the end. I just know not to use that side for a straight line. They really need to step up their quality control.
|
|
|
|
Post by mcjunkin on Aug 26, 2018 17:52:43 GMT
I was going to buy this tool but I've decided to just wait. Sounds like the manufacturer doesn't have something right and I don't want to have to deal with fixing it myself or begging for the replacement of a defective product. I did pick up a 13" (or so) glass mat at Tuesday Morning for $9.99 so I'll just use that for now I guess. I really wanted this mat though just because of that ruler. But if the rulers are bent, then it's a no-go for me too. I too decided to wait because of this thread. I found the same mat at Tuesday Morning. LOVE IT. Smaller, so better for me anyway. And I am not a fan of the black background of the TH one. |
|
|
|
Post by bluecrafterperson on Aug 26, 2018 18:04:17 GMT
Yesterday, online from Joann.com I purchased the Tim Holtz Glass Media Mat for $25.20, including shipping. I hope it's worth it.
I live an hour away from a Hobby Lobby or Michaels. There are not any craft stores any closer. I thought the lines on the mat and that it can be used for heat embossing would be helpful.
I guess I don't want to purchase a ruler until they get them manufactured correctly. It seems like this company needs to check on their quality control.
|
|
|
|
Post by anniefb on Aug 26, 2018 19:30:32 GMT
I received The new ruler and guess what? It’s bent too, not as bad as the first one though. It is straight on the beveled side but the other side veers off 1/8” from 7” to the end. I just know not to use that side for a straight line. They really need to step up their quality control. Sorry to hear there are still problems with the replacement pas2. |
|
|
|
Post by pas2 on Aug 26, 2018 21:06:23 GMT
As far as the glass mat goes, I’ve just been using the same one I’ve had for over 15 years.
|
|
|
|
Post by bluecrafterperson on Aug 26, 2018 22:26:36 GMT
As far as the glass mat goes, I’ve just been using the same one I’ve had for over 15 years. Pas2, if they still make the one you have, can you give a link to it? |
|
|
|
Post by pas2 on Aug 27, 2018 10:50:42 GMT
As far as the glass mat goes, I’ve just been using the same one I’ve had for over 15 years. Pas2, if they still make the one you have, can you give a link to it? I have 2, my original is from EK Success and I bought another from WRMK at TM. They are nearly identical, the latter has diagonal guide lines in addition to the grid. DD kept taking my cutting and glass mats for her cosplay projects so I got extras. |
|
|
|
Post by paperamy on Aug 27, 2018 18:58:07 GMT
I somehow missed this thread. 😳 I bought the Tim Holtz media mat and it’s on its way to me. I bought the media tools from a different vendor and can tell it is slightly out of alignment.
Has anyone been successful in aligning it correctly yourself? I looked at it and the screws are on the top so it seems like I could...but I wasn’t going to try until my actual mat comes in.
|
|
|
|
Post by anniefb on Aug 28, 2018 18:25:13 GMT
Ugh that’s disappointing paperamy. I’m definitely staying away from the tools until they get the quality control sorted. I thought someone did adjust the screws and got an improved alignment but am in my phone and can’t find the thread. |
|
|
|
Post by paperamy on Aug 28, 2018 19:22:19 GMT
Ugh that’s disappointing paperamy. I’m definitely staying away from the tools until they get the quality control sorted. I thought someone did adjust the screws and got an improved alignment but am in my phone and can’t find the thread. My media mat is being delivered tomorrow so I’ll post before and after pics of the realignment attempt. |
|
|
|
Post by artisticscrapper on Aug 29, 2018 1:33:19 GMT
I wasn’t going to buy the ruler anyway since craft knives and I don’t get along. I still feel bad for you Peas that got a defective product. They ought to give you a rain check for version 2; or whatever they’ll call the corrected ruler. I would like the scraper tool though. Hopefully they’ll sell it separately. Or I’ll just find something similar.
|
|
