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Post by aljack on Sept 23, 2014 22:11:46 GMT
Fail. I would be completely annoyed as well. The comment about how we treat people was inappropriate. I hope the teachers are better than the office staff.
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mvavw
Full Member
Posts: 344
Jun 25, 2014 20:21:43 GMT
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Post by mvavw on Sept 23, 2014 22:30:15 GMT
My first thought was that if they treated a parent like that, how do they treat the kids. I would definitely have a conversation with the principal, both for the rudeness, and for the security issue.
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Post by my2apps2 on Sept 23, 2014 22:38:17 GMT
My first thought was that if they treated a parent like that, how do they treat the kids. I would definitely have a conversation with the principal, both for the rudeness, and for the security issue. In my experience, they don't treat the kids any better. I wonder why this seems to be so common? It's sort of unsettling. I have subbed in the front office before and rarely was I ever SO busy that I couldn't immediately greet someone. And being friendly cost nothing, so what is the deal with all these crabby office people?
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ddly
Pearl Clutcher
Posts: 3,947
Jul 10, 2014 19:36:28 GMT
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Post by ddly on Sept 23, 2014 22:41:52 GMT
I could never imagine our office staff responding like this. I'm quite shocked.
I would let the administration know. No one should be allowed to be that rude.
Lisa D.
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Post by mrsscrapdiva on Sept 23, 2014 22:49:07 GMT
OMG I would have been steaming mad! What a crappy situation to be greeted in and I would feel like I would need to vent about this too. Rude and it just sets a bad tone for how things are run. I would not hesitate to complain to person in charge or the principal.
Like someone else said, it crossed my mind that if they treat the parents like this, how do they treat the children.
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oaksong
Drama Llama
Posts: 6,163
Location: LA Suburbia
Site Supporter
Jun 27, 2014 6:24:29 GMT
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Post by oaksong on Sept 23, 2014 23:00:16 GMT
That would rank a lot higher than a 1 on my livid scale! There is obviously a culture in that office that goes beyond being rude to the parents. I can only imagine the incessant complaining and gossiping that goes on. How are they treating the children that come in to the office?
I would absolutely let the principal know how you were treated, pretty much the way you described it above. Introduce yourself as a new parent and let him/her know how shocking you thought it was to encounter that behavior.
I'm getting madder by the minute just thinking about it. It is not OK! They would be fired in a second if they treated a customer that way in the business world. Why is a school any different? These people are in charge of your children and their well-being. Don't we all want our kids to be nurtured in an atmosphere of kindness and cooperation?
Give me the number of that school -- I'm calling them right now!
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valincal
Drama Llama
Southern Alberta
Posts: 5,623
Jun 27, 2014 2:21:22 GMT
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Post by valincal on Sept 23, 2014 23:01:47 GMT
OMG. I really hate that passive-aggressive, power-tripping BS. I seem to run into it a lot these days. If these ladies don't like their damn job maybe they should go find another one.
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paulaj3266
Junior Member
Posts: 55
Jul 6, 2014 1:32:48 GMT
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Post by paulaj3266 on Sept 24, 2014 0:08:40 GMT
My question is how did you get away with bringing cupcakes in? I thought the new MO rules were no snacks with sugar.
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eleezybeth
Pearl Clutcher
Posts: 2,784
Jun 28, 2014 20:42:01 GMT
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Post by eleezybeth on Sept 24, 2014 0:20:24 GMT
Okay, thanks for the validation. I was having a crappy, nothing is going right type of day to begin with. I was trying to be realistic and keep my own emotions in check. As in, yes this is crap, but don't blow it out of proportion. KWIM? I went with passive aggressive... I will write an email as I think a few of you made a good point. We are a fairly transient community and yet nothing was given on safety procedures. What about Kindergarten parents? How do they know what to do?
I didn't interrupt them as they were all looking down, eating, doing something. I don't love to be interrupted when my mind is doing something so again, I was giving them the benefit of the doubt. It was when she snapped at me and then chastised me that I thought WTF, count to ten, etc.
As for the cupcakes?? I don't know? The only request was something contained and individual. No cakes to cut, ice cream to serve, etc. I could even bring peanut stuff! That surprised me but since daycare is peanut free we went with peanut free cupcakes plus, it just seems like a no brainer these days.
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georgiapea
Drama Llama
Posts: 6,846
Jun 27, 2014 18:02:10 GMT
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Post by georgiapea on Sept 24, 2014 0:24:39 GMT
I eat lunch at my desk, and know while doing so that at any moment I may need to stop and wait on a customer.
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Post by freecharlie on Sept 24, 2014 0:25:50 GMT
I'd be pissed and I would contact the principal on that one. There is no reason to be rude to a parent. I often take meetings with parents or students during my lunch and I suck it up.
It would have cost those women nothing to have been polite. If they are in the office, being a friendly face is their job.
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Post by wonderwoman on Sept 24, 2014 0:30:02 GMT
I would be calling an administrator. I would also mention how unprofessional they ae by eating at their desks. Perhaps they could be made it rotator lunches to cover for each other so no one has to see their slurpy-asses eating their food and ignoring their JOB! @@ lol~
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Post by freecharlie on Sept 24, 2014 0:37:26 GMT
I would be calling an administrator. I would also mention how unprofessional they ae by eating at their desks. Perhaps they could be made it rotator lunches to cover for each other so no one has to see their slurpy-asses eating their food and ignoring their JOB! @@ lol~
a lot of people eat at their desks. I don't find it unprofessional unless they are rude and ignoring people
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Nicole in TX
Pearl Clutcher
Posts: 2,951
Jun 26, 2014 2:00:21 GMT
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Post by Nicole in TX on Sept 24, 2014 0:59:07 GMT
Totally unacceptable. I would call the principal.
Imagine how they treat the kids if they treat adults in that manner.
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Post by marienadine on Sept 24, 2014 1:11:28 GMT
That was rude on how they treated you... I would be livid too!
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Post by jemali on Sept 24, 2014 1:23:33 GMT
Apparently you are invisible until you press the magic buzzer! There should be a sign by the buzzer that says "All visitors must press buzzer" And the person who let you in probably shouldn't have done so although it would be hard not to be courteous and help out someone walking in with their hands full! And back when my kids were little, our schools would never have allowed cupcakes unless they were store bought. And I don't think they would even be allowed to bring in cupcakes anymore. Must be healthy. You can order approved birthday treats from the school. Or bring in a non food treat like pencils or stickers.
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Post by alittleintrepid on Sept 24, 2014 1:26:25 GMT
I would not want my grade-schoolers following that example. Address it with the principal.
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mallie
Pearl Clutcher
Posts: 3,253
Jul 3, 2014 18:13:13 GMT
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Post by mallie on Sept 24, 2014 1:31:41 GMT
lol~
a lot of people eat at their desks. I don't find it unprofessional unless they are rude and ignoring people I think it's unprofessional if the public/clients can see you eating. I would definitely think less of an organization or business which forced or allowed its employees to eat in front of the public/clients at their desks. I would also think very poorly of an organization or business which allowed its employees to treat the public/clients in the way the OP was treated.
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Post by melanell on Sept 24, 2014 1:35:16 GMT
Holy crap that was rude!
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Post by wonderwoman on Sept 24, 2014 1:37:54 GMT
a lot of people eat at their desks. I don't find it unprofessional unless they are rude and ignoring people I think it's unprofessional if the public/clients can see you eating. I would definitely think less of an organization or business which forced or allowed its employees to eat in front of the public/clients at their desks. I would also think very poorly of an organization or business which allowed its employees to treat the public/clients in the way the OP was treated. I agree. I have never walked in to the schools office to find staff eating...
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Post by freecharlie on Sept 24, 2014 2:23:09 GMT
I think you are lucky is the office staff eats at their desk most days instead of taking their lunch. Who do you think covers them? How about their 10 minute break they definitely get a chance to take every day?
Would you rather they eat at their desk or leave the desk unattended during their lunch?
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Post by eversograceful1 on Sept 24, 2014 2:23:20 GMT
I do NOT do well with condescension...that is no way to treat anyone
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Post by Merge on Sept 24, 2014 2:34:18 GMT
I can sympathize. I would never say this at school, but our front office staff is rude to everyone. Not just parents but also teachers. I realize they're hardworking and sometimes have to eat lunch at the desk, but that's not a reason to be rude. They have a little clique of people in the school they're friendly with and everyone else is just not good enough, I guess.
Anyway, that's my vent. Sadly, that IS how things are done at my school but that doesn't mean I think it's OK. Sorry you deal with that at your school, too.
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Post by *leslie* on Sept 24, 2014 2:51:17 GMT
I might be flamed for this but after 4 different schools and 14 years of my kid's attending school, I've come to the conclusion that they will hire anyone to work in the front office of a school. The staff gets absolutely no training in customer service or just basic office manners. When you are shocked if someone is actually pleasant and nice to you in the school's front office then you know something is screwed up. The office secretary at our elementary school will not acknowledge anyone when they walk in the door. I always have to say good morning or hello first. I've seen parents just stand there waiting for her to look up from whatever busy work she's doing. Finally they will speak up first. When she finally decides to help you, she acts like it's a big bother. If she worked in the corporate world she would be written up then fired if it continued. Unfortunately this is probably very common in public schools.
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Post by 950nancy on Sept 24, 2014 2:58:20 GMT
Our secretaries deal with confused parents every day and I always see them patient and smiling. I don't think the ladies had any right AT ALL, but you might have set them off with the "you speak" comment. When you look at society as a whole, there are a bunch of examples of rude and inappropriate behavior in every job. Personally I would be pissed, but I would try to do it right the next time and see if you get a better reception. If not, a discussion with the principal would be okay. Wonder why these ladies don't get a lunch. Clearly they need a break.
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MerryMom
Pearl Clutcher
Posts: 2,534
Jul 24, 2014 19:51:57 GMT
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Post by MerryMom on Sept 24, 2014 13:28:50 GMT
I think they were rude, but I also think that you should have spoken up when they did not acknowledge you versus just leaving. It's a sticker so it is obvious that you put the sticker on. Put your stuff down on the table or desk that the sticker machine was one, slap the sticker on, and then say "Is there something else for me to do before I enter the school"? "Posted by paulaj3266 13 hours ago My question is how did you get away with bringing cupcakes in? I thought the new MO rules were no snacks with sugar. " Your information about Michelle Obama is incorrect. www.fns.usda.gov/healthierschoolday/tools-schools-smart-snacks
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Deleted
Posts: 0
Apr 25, 2024 9:59:42 GMT
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Post by Deleted on Sept 24, 2014 15:06:40 GMT
That type of treatment from front office personnel at any school to a parent warrants a conversation with the principal.
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tiffanytwisted
Pearl Clutcher
you can check out any time you like, but you can never leave
Posts: 4,538
Jun 26, 2014 15:57:39 GMT
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Post by tiffanytwisted on Sept 24, 2014 15:27:48 GMT
Our secretaries deal with confused parents every day and I always see them patient and smiling. I don't think the ladies had any right AT ALL, but you might have set them off with the "you speak" comment. When you look at society as a whole, there are a bunch of examples of rude and inappropriate behavior in every job. Personally I would be pissed, but I would try to do it right the next time and see if you get a better reception. If not, a discussion with the principal would be okay. Wonder why these ladies don't get a lunch. Clearly they need a break. I have to disagree. She didn't get snippy until they did. Part of the job of being a receptionist is receiving people. That includes a polite greeting. And if there is more than one person working in the office (and I have yet to see a school where that wasn't the case), they should take lunch in shifts. This leaves one person in the office and one person on their break in the break room, not eating at their desk.
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PaperAngel
Drama Llama
Posts: 7,292
Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Sept 24, 2014 16:31:47 GMT
Given you were required to leave your ID in the office, what/how was the interaction with the receptionists when you returned?
Personally, I'd do nothing. You indicate you were having a challenging day, so maybe you missed posted directions or misinterpreted the situation (i.e. parent-volunteer check-in is self-sufficient). Otherwise, I doubt the receptionists became snarky/condescending/rude overnight; the administration likely has witnessed or received complaints about their remarks & find them acceptable. Reporting them to their senior staff/supervisor would likely be dismissed or, worse, interpreted as a negative reflection on you, given your passive-aggressive retort (you speak). My recommendation is to always follow protocol & only politely engage the receptionists as necessary in the future.
I would, however, contact the principal about the expectation to surrender my ID. The receptionists would be welcome to confirm my identity upon check-in, but I would refuse to leave my driver's license in the office without any assurances about its safekeeping (especially given the attitudes of the employees)!
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Deleted
Posts: 0
Apr 25, 2024 9:59:42 GMT
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Post by Deleted on Sept 24, 2014 17:01:58 GMT
Definitely contact administration. It's not how anyone deserves to be treated.
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