craftymom101
Pearl Clutcher
Posts: 3,602 
Member is Online
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Post by craftymom101 on Apr 11, 2019 5:17:01 GMT
I just saw this on Facebook and I'm impressed. I didn't notice anything wrong with my alpha stickers but I love that Citrus Twist is being proactive and sending everyone (not just complaining customers) a new set. This month's CT kit isn't my favorite (I'm not a coffee drinker) but I do think their customer service is outstanding.  |
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Post by anniefb on Apr 11, 2019 5:54:18 GMT
Always good to see a proactive company like this.
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Post by mom on Apr 11, 2019 8:50:20 GMT
Love seeing great customer service!
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Post by scrappyem on Apr 11, 2019 11:17:26 GMT
I thought that was really nice too. I am a coffee drinker and this month's kit wasn't my favorite either. Not 100% sure why. I felt like the puffy stickers' color was off & it annoys me. I'm hoping I love May. I've adored the other kits I've received. Fingers crossed this was a bit of a fluke.
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Post by dasmith2 on Apr 11, 2019 11:22:15 GMT
Kudos to Citrus Twist!
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julie5
Pearl Clutcher
Posts: 3,611
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Post by julie5 on Apr 11, 2019 11:38:41 GMT
She’s done this with several defective products. Last year she gave a free alpha stamp with all new subscriptions which just happened to coincide with her new website-meaning all subscriptions were new! It wasn’t until I got a new set that I realized the original stamp set was missing the V! Lol
Trina is the real deal for sure. I miss the customer service, but the kids just weren’t me anymore.
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Post by mikklynn on Apr 12, 2019 12:14:26 GMT
I think that is great! Thanks for sharing.
I subscribed a number of years ago. I only quit because I had accumulated too many kits.
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Apr 12, 2019 19:21:14 GMT
oh heck yeah! Trina is the BEST of the BEST!
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Deleted
Posts: 0
Apr 19, 2024 13:29:05 GMT
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Post by Deleted on Apr 12, 2019 19:49:41 GMT
That is SO great to hear. So glad to know there are companies who do it right. We have so many examples of companies who have no idea how to treat customers well. But CT seems to completely get it!
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Post by gmcwife1 on Apr 13, 2019 2:20:48 GMT
Thank you for sharing. Now off to find their FB page!!
I just re-subed to them last month and I’m happy to be back!
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Post by artisticscrapper on Apr 13, 2019 3:32:28 GMT
I love that she’s being proactive on this. I don’t sub but I’ve bought several kits and it’s always nice to know my money is going to a company that has great CS.
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