scrapnnana
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Post by scrapnnana on Jul 8, 2019 16:05:30 GMT
Yesterday I tried to scan something with my printer and Photoshop Elements 12. I’ve been using Photoshop for years. This time it claimed it could not find any WIA device. I updated my printer drivers, shut everything down and rebooted both the computer and the program. No change. I replaced the Twain in my Photoshop software. Shut down, etc. No change. It prints, but it won’t scan. My DH is more tech savvy than I am, and he has no suggestions, either.
I really don’t want to have to go to the newer versions of Photoshop that require a subscription. I don’t use it enough to justify the monthly cost, although I use it often enough for this to be a real annoyance.
Any helps or suggestions you can think of, please? Or are there free/low cost programs for scanning other than Photoshop Elements?
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Post by bluecrafterperson on Jul 8, 2019 16:41:49 GMT
Maybe try uninstalling the Photoshop Elements that you have on your computer. Then after you have it uninstalled, reboot the computer and try installing your Photoshop Elements again.
If that doesn't do any good, you might try doing the same for your printer software. Uninstall it, reboot, and then reinstall your printer software.
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Post by mom on Jul 8, 2019 17:11:03 GMT
Yesterday I tried to scan something with my printer and Photoshop Elements 12. I’ve been using Photoshop for years. This time it claimed it could not find any WIA device. I updated my printer drivers, shut everything down and rebooted both the computer and the program. No change. I replaced the Twain in my Photoshop software. Shut down, etc. No change. It prints, but it won’t scan. My DH is more tech savvy than I am, and he has no suggestions, either. I really don’t want to have to go to the newer versions of Photoshop that require a subscription. I don’t use it enough to justify the monthly cost, although I use it often enough for this to be a real annoyance. Any helps or suggestions you can think of, please? Or are there free/low cost programs for scanning other than Photoshop Elements? Just FYI you can buy PSE in stores (and Amazon) and not have to pay a subscription. Its what I use daily. |
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Post by LavenderLayoutLady on Jul 8, 2019 17:20:34 GMT
I read about Photopea on Reddit. I haven't used it yet, so I can't attest to it, but it's a free Photoshop like program. |
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Post by katlady on Jul 8, 2019 17:40:05 GMT
I have a canon and to scan I have to open the printer app and select scan. Mine won’t automatically scan, even if I push scan on the printer. It used to be able to, but it changed one year after an update.
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caangel
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Post by caangel on Jul 8, 2019 21:34:01 GMT
I always use the printer app on my computer to scan. I have never used PSE to do the actual scanning.
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scrapnnana
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Post by scrapnnana on Jul 8, 2019 23:41:47 GMT
Thanks for all the suggestions. It gives me a few more things to try.
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Post by scrapcat on Jul 9, 2019 15:19:43 GMT
Can you scan it at all? Like to a different program, perhaps whatever came with the printer/scanner? Then just save and open it in PSE?
Does your printer have the capability to scan to flash drive? Then open the image from flash drive into PSE?
I would check to make sure you are all updated, windows updates, PSE updates. Google the problem and the exact error message that you are getting, you may have more luck.
I hate when things like that happen, but mercury is in retrograde, so seems like there are always wonky tech then. I would just keep trying to cycle through the processes, uninstall, update, shut down, restart, etc.
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Post by Embri on Jul 9, 2019 15:51:11 GMT
Ugh, Adobe. I have completely abandoned that company for it's despicable subscription models and draconian DRM. When my old iMac died, it decided that I wasn't allowed to use my legally purchased copy of CS6 anymore because it had been previously installed on a 'different' computer. I've moved to Affinity Photo - while it's not perfect, it's a helluva lot cheaper and doesn't come with Adobe's shitty corporate policies. I'm done giving them money despite having been a PS user since the PhotoDeluxe days. Most scanner/printer combos come with their own drivers or software for scanning, available from the manufacturer's website? Is that an option for you? |
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Post by katlady on Jul 9, 2019 16:12:00 GMT
Ugh, Adobe. I have completely abandoned that company for it's despicable subscription models and draconian DRM. When my old iMac died, it decided that I wasn't allowed to use my legally purchased copy of CS6 anymore because it had been previously installed on a 'different' computer. I've moved to Affinity Photo - while it's not perfect, it's a helluva lot cheaper and doesn't come with Adobe's shitty corporate policies. I'm done giving them money despite having been a PS user since the PhotoDeluxe days. Most scanner/printer combos come with their own drivers or software for scanning, available from the manufacturer's website? Is that an option for you? Ugh! I have PS6 and I am afraid of that day when it will no longer work. I don’t want to pay a subscription fee, so I may have to eventually move to Affinity. |
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Post by Embri on Jul 9, 2019 16:54:48 GMT
At least there are options now - ten years ago, there was pretty much just PS, or GIMP, and little else that came close.
I have been gleefully ripping out every piece of their software and finding better, cheaper alternatives. May be petty of me, but it's some small satisfaction.
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scrapnnana
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Post by scrapnnana on Jul 9, 2019 18:32:37 GMT
Whenever I have had to get a new computer, I just called Adobe, and they allowed me to transfer my software to my new one. No problem. I used to use Illustrator for designing cutting files, and it is a very expensive program. I had to transfer it to a new computer at least twice.
I use Photoshop for tweaking my photos, and for importing images that I want to trace in my Silhouette software. That is what I was trying to do when it refused to recognize the scanner. I think I know where my Photoshop installation CD is, but I don’t want to uninstall the program till I find it. I still have boxes from our big move that have not been unpacked. I have too much on my plate right now to take the time to hunt up the CD. I will try other options first.
There is, of course, the possibility that the problem is with my printer/scanner itself.
I did discover that my printer has a USB port (it was just in a weird location), so I am going to see if I can scan to that first before I look into new programs. I need to figure out if it is a software/computer issue, or if it is the printer/scanner that has the problem.
I just don’t have time to work with it again for a couple of days. I do appreciate all of the suggestions!
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Post by Embri on Jul 10, 2019 2:41:44 GMT
Whenever I have had to get a new computer, I just called Adobe, and they allowed me to transfer my software to my new one. No problem. You shouldn't have to call up customer service to enable the use of a piece of software you bought, and hope they'll find it in their interest to continue to grant you permission. There've been no few number of folks who purchased Adobe products only to have their licenses revoked for no reason, and not reinstated. Personally I don't feel like hinging my workflow on anything that another company can decide to yank out from under me on a seeming whim, especially something as benign and common as 'old computer needed to be upgraded to a new one'. |
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scrapnnana
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Post by scrapnnana on Jul 10, 2019 14:25:58 GMT
Whenever I have had to get a new computer, I just called Adobe, and they allowed me to transfer my software to my new one. No problem. You shouldn't have to call up customer service to enable the use of a piece of software you bought, and hope they'll find it in their interest to continue to grant you permission. There've been no few number of folks who purchased Adobe products only to have their licenses revoked for no reason, and not reinstated. Personally I don't feel like hinging my workflow on anything that another company can decide to yank out from under me on a seeming whim, especially something as benign and common as 'old computer needed to be upgraded to a new one'. Software costs money to develop. I have not bought the newer versions of Photoshop, because I didn’t need the latest and greatest, so the company no longer is making money on me. I don’t think it’s unreasonable for me to have to make a phone call to transfer my software to a new computer. They just want to make sure I’m not sharing the software with others who have not paid for it. A lot of people think nothing of “sharing” commercial software, fonts, designs, etc. Just in case anyone wonders, no, I do not work for Adobe, never have, nor do I know anyone who does or has. Making a phone call is a very minor inconvenience, and I do like their software. I paid $90 for Photoshop Elements back in 2012. I’ve used it for 7 years, so I figure I’ve gotten my money’s worth. If I find out that it is a problem with my printer, then when I upgrade my computer, I will either call Adobe or buy a newer version of Elements, if it is available. However, I refuse to subscribe monthly. If Adobe doesn’t meet my needs, then I’ll find someone who does. Adobe does NOT have my unconditional loyalty. It all comes down to them providing what I want for a price I am willing to pay. |
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Post by streetscrapper on Jul 10, 2019 15:14:55 GMT
Whenever I have had to get a new computer, I just called Adobe, and they allowed me to transfer my software to my new one. No problem. You shouldn't have to call up customer service to enable the use of a piece of software you bought, and hope they'll find it in their interest to continue to grant you permission. There've been no few number of folks who purchased Adobe products only to have their licenses revoked for no reason, and not reinstated. Personally I don't feel like hinging my workflow on anything that another company can decide to yank out from under me on a seeming whim, especially something as benign and common as 'old computer needed to be upgraded to a new one'. I thought you could deauthorize a computer within the program. I gave away an older version of the software to my niece a few years ago and I'm pretty sure that I could deauthorize the program myself so that she could put it on her computer without any issues. I think the only time you would have to call Adobe directly is if your computer died and you couldn't access the program at all. As for the scanning problem... oh how I can relate. My old Windows computer NEVER recognized the scanner within PSE and I always had to scan things in using the the printer/scanner software. PITA. I spent hours trying to figure it out but it just never worked for me. I upgraded from PSE 13 to the latest version in the fall. You can still purchase PSE outright. You don't need a subscription. Having said that, now that I have the latest version I realize that there really was no reason for me to upgrade. If you still like PSE 12 and can get it to work, I wouldn't bother upgrading. |
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Post by Embri on Jul 10, 2019 18:19:55 GMT
I thought you could deauthorize a computer within the program. Possibly, but that doesn't work if your computer has a catastrophic failure like mine did - GPU up and died, it wouldn't boot anymore other than as an external drive. Nor was I aware I'd have to deauthorize my old Mac when I was loading up the new one as a literal clone of the old computer - migrated the entire kit and kaboodle via Time Machine. Adobe should be smart enough to make it's DRM realize that and consider it acceptable to continue running the same software (out of the same physical location, with the old system no longer calling home) without having to jump through hoops. It also didn't tell me anything about being able to call and get my license reinstated. I don't take kindly to being called a thief for something I've bought, at full price. Nor do I remember exactly how much CS6 was but more than 300$ and less than 1000$; outside of the computer itself, the most expensive thing on it. In the end it's probably for the best because I doubt Adobe is going to offer any kind of support for their old software in regards to modern operating system compatibility for the future, and there's no way I'm going to sign up for a 'pay us forever every month' scam. |
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Post by anniefb on Jul 10, 2019 18:48:27 GMT
I didn't even know you could scan from within PSE. I always just use the regular printer/scanner software.
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scrapnnana
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Post by scrapnnana on Jul 10, 2019 19:06:23 GMT
Streetscrapper, I hadn’t heard you could deauthorize a computer within the program. They didn’t mention it when I discussed moving Illustrator. That one may have been a catastrophic failure issue, though.
I do appreciate knowing that I can still buy Elements.
Embri, I am sorry you got such a crappy customer service agent. There was no excuse for how they treated you.
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scrapnnana
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Post by scrapnnana on Jul 12, 2019 15:17:38 GMT
I finally figured out what the actual problem was. The USB port of my computer (that the printer was plugged into) is having issues. I can scan/import using Photoshop Elements as long as I plug the printer into one of the other two ports. Unfortunately, I use those other ports for the mouse and for my Silhouette, so that is a bit annoying, but workable. When I tried swapping the mouse to that port, thinking it might still work okay in that port, the mouse was unpredictable and wonky.
I was able to scan to an external flash drive from the printer and open that in my software, so I have a back up option, too. That turned out to be relatively easy, once I actually found where the USB drive plugged in. It was in an odd spot.
I have been wondering if I need to get a new computer. I refuse to just for a port gone bad, but it is just one more symptom, so I will be preparing for that eventuality. Thanks for all your help with this!
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Post by Embri on Jul 12, 2019 23:24:45 GMT
Glad you figured out the trouble!
You could always pick up a USB hub / splitter in the interim, as a stop-gap measure. Pretty sure they're dirt cheap (< 10$).
Usually when a port goes bad it's one of the connections that's failed, because of the wear and tear of plugging and unplugging devices. Constant flexing eventually breaks the solder joints or wears out the contacts.
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