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Post by MichyM on Aug 20, 2019 21:07:33 GMT
This is the very rough first draft of a letter I am going to send to corporate. This is a locally owned chain of drugstores.
Help me finish this please (and edit what I've already said if you'd like...this is a very rough first draft) and help me add a cause of action. I am so angry, but was too stunned by it all to say anything at the time, or to get anyone's name. I'm embarrassed to be white right now. Thank you!
"On Tuesday, August 20, I checked out at the store at XXX XXX Ave. at about 1pm. A very large man (he looked like a former wrestler or football player to me, he’s that large and easy to distinguish), 30-ish, very short brown hair checked me out.
As I walked up to his register after waiting my turn, a Hispanic man in what seemed to be construction gear and a baseball cap entered the store. Not a single thing about him was suspect. The checker immediately called for security. By the time “security” showed up (which was a man in his 50’s or 60’s with gray hair, no red Bartell’s vest on…I assume he was a store manager) showed up to see what was what, the checker was about halfway through ringing up my items. He explained to the older man (right in front of me) that the “security risk” was a man over at the soda cooler (the Hispanic man that had walked in 2 minutes earlier). He then told the gray haired man, in front of me, that he was probably just “racial profiling” (his words, not mine). The older man seemed non-plussed, and walked away.
When my transaction was complete, the Hispanic man was waiting his turn to pay at the counter. Just like a white, asian, black, or any other construction worker/HUMAN BEING would do.
I cannot even express how appalled I am at your store clerk, and that the man who was seemingly the manager, allowed this racially motivated behavior. The only thing this man did “wrong” was to walk into your store while being Hispanic. Not a single thing more."
ETA: I've added the district manager's reply. It's on page 2. Hopefully he means what he said.
ETA: Revise version down about 25 posts.
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PLurker
Prolific Pea
Posts: 9,736
Location: Behind the Cheddar Curtain
Jun 28, 2014 3:48:49 GMT
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Post by PLurker on Aug 20, 2019 21:10:58 GMT
I'm not gonna help you finish the letter as you seem to be doing fine.
and bravo!
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Post by librarylady on Aug 20, 2019 21:12:05 GMT
I am writing this to you because I am so ____(appalled, outraged) that your store would accept this behavior by an employee. I don't want to shop where the workers act disrespectful to people of color or to blue collar workers.
I have enjoyed doing business with you in the past, but feel it is time to shop where the employees treat ALL customers with respect.
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Post by questioning on Aug 20, 2019 21:15:18 GMT
What librarylady said. And I mean this gently because you are very well intentioned, but,but, ask them to contact you for a description of the employee. Using a stereotype to describe him doesn't help make your point.
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Post by MichyM on Aug 20, 2019 21:16:44 GMT
What librarylady said. And I mean this gently because you are very well intentioned, but,but, ask them to contact you for a description of the employee. Using a stereotype to describe him doesn't help make your point. Thank you. Point taken!
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Post by dewryce on Aug 20, 2019 21:19:06 GMT
What librarylady said. And I mean this gently because you are very well intentioned, but,but, ask them to contact you for a description of the employee. Using a stereotype to describe him doesn't help make your point. I think saying that “he was as large as a football player or wrestler” rather than “he looked like” would take away the potential for looking like a stereotype and just be a size description instead.
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Post by Eddie-n-Harley on Aug 20, 2019 21:21:23 GMT
Do you still have your receipt? It probably has you cashier's name on it.
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Post by MichyM on Aug 20, 2019 21:26:57 GMT
Do you still have your receipt? It probably has you cashier's name on it. I was like "BINGO!" Then ran downstairs and remembered I took the trash out when I got home. It is mixed in with some overripe strawberries in our condo building's dumpster
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Post by MichyM on Aug 20, 2019 21:28:40 GMT
Ok girls, I get what you mean about my description, and thank you for bringing it up! This guy was so tall and big, Like 6'5" or more.
Anyhow, if my description is as follows, is it acceptable?
"A very tall man, 30-ish, very short brown hair checked me out. I did not get his name."
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Post by librarylady on Aug 20, 2019 21:33:43 GMT
Ok girls, I get what you mean about my description, and thank you for bringing it up! This guy was so tall and big, Like 6'5" or more. Anyhow, if my description is as follows, is it acceptable? "A very tall man, 30-ish, very short brown hair checked me out. I did not get his name." That would work.
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Deleted
Posts: 0
Apr 20, 2024 8:02:04 GMT
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Post by Deleted on Aug 20, 2019 21:41:40 GMT
Ok girls, I get what you mean about my description, and thank you for bringing it up! This guy was so tall and big, Like 6'5" or more. Anyhow, if my description is as follows, is it acceptable? "A very tall man, 30-ish, very short brown hair checked me out. I did not get his name." I would write it like this. Covers the size without being stereotyped " A very tall, well built male, around 30 in age with very short brown hair"
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johnnysmom
Drama Llama
Posts: 5,682
Jun 25, 2014 21:16:33 GMT
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Post by johnnysmom on Aug 20, 2019 21:47:16 GMT
He explained to the older man (right in front of me) that the “security risk” was a man over at the soda cooler (the Hispanic man that had walked in 2 minutes earlier). He then told the gray haired man, in front of me, that he was probably just “racial profiling” (his words, not mine). The older man seemed non-plussed, and walked away. This seems a bit wordy/confusing (and I totally don't blame you, I know you're rightfully upset and emotional right now!). I might change it to something like: He explained to the manager/security that the reason he called was the man at the soda cooler (the Hispanic man who had just entered). He then told the manager/security that he was probably just "racial profiling" (his words, not mine). The manager/security seemed non-plussed and walked away. The entire conversation between the cashier and manager/security was right in front of me without any attempt to keep me, or any other customers, from hearing the way they were speaking about another customer. Side note: did he use the words "security risk"? if so, include it, if not I'd leave it out since it's in quotes it just gets confusing with other stuff in quotes; kwim? Also, I don't love the term "non-plussed" it's just not a term that is used around here so personally I'd try to find a more commonly used description....unconcerned, nonchalant, etc; but maybe it's more commonly used there. ETA: did you see the manager/security do anything after he walked away? approach the man? I would include what you saw after the conversation, if anything.
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Post by dewryce on Aug 20, 2019 21:53:18 GMT
Ok girls, I get what you mean about my description, and thank you for bringing it up! This guy was so tall and big, Like 6'5" or more. Anyhow, if my description is as follows, is it acceptable? "A very tall man, 30-ish, very short brown hair checked me out. I did not get his name." I would include the 6’5” description. What is very tall to some people is not to others and this leaves no room for interpretation. Also, when you said he looked like a football player or wrestler I got the feeling that he was also very large which isn’t listed. I would hate for the 6’5” string bean that works there to get the blame
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Post by hop2 on Aug 20, 2019 21:54:38 GMT
Ok girls, I get what you mean about my description, and thank you for bringing it up! This guy was so tall and big, Like 6'5" or more. Anyhow, if my description is as follows, is it acceptable? "A very tall man, 30-ish, very short brown hair checked me out. I did not get his name." Use descriptive terms like Tall Muscular Athletic build Etc
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Post by Skellinton on Aug 20, 2019 21:56:49 GMT
Wow, I agree with all the suggestions that have been given, but just want to say I am glad you are taking the time to write and I hope you send it to your local store as well as the corporate office.
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Post by MichyM on Aug 20, 2019 21:58:28 GMT
Ok girls, I get what you mean about my description, and thank you for bringing it up! This guy was so tall and big, Like 6'5" or more. Anyhow, if my description is as follows, is it acceptable? "A very tall man, 30-ish, very short brown hair checked me out. I did not get his name." Use descriptive terms like Tall Muscular Athletic build Etc Ok, but he was none of those. TBH, he was very tall and heavy set.
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Post by mrsscrapdiva on Aug 20, 2019 22:01:06 GMT
Regionally speaking, I would not say "checked me out" and I would use the word "cashier" rather than "checker".
Also, I wonder if the person that walked in looked similar to someone else that they have had issues with in the past or someone that they were on the lookout for.
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Post by hop2 on Aug 20, 2019 22:01:33 GMT
Use descriptive terms like Tall Muscular Athletic build Etc Ok, but he was none of those. TBH, he was very tall and heavy set. then that’s what you say👍🏻
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Post by MichyM on Aug 20, 2019 22:04:29 GMT
He explained to the older man (right in front of me) that the “security risk” was a man over at the soda cooler (the Hispanic man that had walked in 2 minutes earlier). He then told the gray haired man, in front of me, that he was probably just “racial profiling” (his words, not mine). The older man seemed non-plussed, and walked away. This seems a bit wordy/confusing (and I totally don't blame you, I know you're rightfully upset and emotional right now!). I might change it to something like: He explained to the manager/security that the reason he called was the man at the soda cooler (the Hispanic man who had just entered). He then told the manager/security that he was probably just "racial profiling" (his words, not mine). The manager/security seemed non-plussed and walked away. The entire conversation between the cashier and manager/security was right in front of me without any attempt to keep me, or any other customers, from hearing the way they were speaking about another customer. Side note: did he use the words "security risk"? if so, include it, if not I'd leave it out since it's in quotes it just gets confusing with other stuff in quotes; kwim? Also, I don't love the term "non-plussed" it's just not a term that is used around here so personally I'd try to find a more commonly used description....unconcerned, nonchalant, etc; but maybe it's more commonly used there. ETA: did you see the manager/security do anything after he walked away? approach the man? I would include what you saw after the conversation, if anything. Beautiful, thank you. And yes, I'm upset and wanted to get it down. I won't actually send it until tonight or tomorrow. I can tend to get ahead of myself a bit when explaining things Yes, the two employees used the words security risk, not me. I'll figure out a way to make that clear. And no, as I left the guy was first in line to checkout, so he likely was checked out by the employee who had just profiled him. The older guy/security/manager was talking behind the counter to a different employee when I left. By all appearances that was the end of it.
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Post by dewryce on Aug 20, 2019 22:05:05 GMT
Use descriptive terms like Tall Muscular Athletic build Etc Ok, but he was none of those. TBH, he was very tall and heavy set. I think heavy set works, it is a good descriptor.
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Post by revirdsuba99 on Aug 20, 2019 22:08:39 GMT
Thank you for caring and following through!
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Deleted
Posts: 0
Apr 20, 2024 8:02:04 GMT
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Post by Deleted on Aug 20, 2019 22:11:40 GMT
From your opening paragraph, I thought you were going to say something about this guy profiling you in some way because he "checked you out". I would change that sentence. I also wouldn't assume the person he called was a manager and wouldn't refer to him as such. Just state the date, time, which checkout lane you were in and that the male cashier who appeared to be in his 30's called for "security" on a Hispanic customer who walked in to purchase a soda. That this customer did nothing to warrant security being called, that you were appalled when the cashier commented that he was probably "racial profiling", and that you would hesitate to shop at a store that would support that type of activity. You further hope that they will provide their employees with adequate training to prevent this type of discrimination towards their customers.
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Post by jenjie on Aug 20, 2019 22:13:33 GMT
From your opening paragraph, I thought you were going to say something about this guy profiling you in some way because he "checked you out". I would change that sentence. I also wouldn't assume the person he called was a manager and wouldn't refer to him as such. Just state the date, time, which checkout lane you were in and that the male cashier who appeared to be in his 30's called for "security" on a Hispanic customer who walked in to purchase a soda. That this customer did nothing to warrant security being called, that you were appalled when the cashier commented that he was probably "racial profiling", and that you would hesitate to shop at a store that would support that type of activity. You further hope that they will provide their employees with adequate training to prevent this type of discrimination towards their customers. Love the call to action! Good for you MichyM.
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Post by MichyM on Aug 20, 2019 22:17:12 GMT
Girls, you're the best. Truly. I <3 the Peas. Taking all of your notes into consideration and am rewriting. Will step away for a while, then will come back and repost it in a bit for final opinions. Thank you!
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Post by hennybutton on Aug 20, 2019 23:16:41 GMT
My suggestion would be to say Latino instead of Hispanic.
Hispanic is sounding kind of ugly to me lately due to the way certain people are using it.
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luckyjune
Pearl Clutcher
Posts: 2,685
Location: In the rainy, rainy WA
Jul 22, 2017 4:59:41 GMT
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Post by luckyjune on Aug 21, 2019 0:33:11 GMT
Well, if your Bartells is like the one by my house, they never have more than two checkers working at a time. They should be able to tell who was working the register by the date in your letter. I don't think you'll even need a description. And by the way, what a HORRIBLE thing for him to do, and then to go on and call him a "security risk"?
I just had my prescriptions transferred from that chain because the service has gone downhill in the last while. I figure if my blood pressure (the same on I take meds for) goes up when I have to go to the store to pick up meds, something is very wrong there!
Good on you for writing this letter! They need to know and that cashier need some training.
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Post by femalebusiness on Aug 21, 2019 0:41:12 GMT
My suggestion would be to say Latino instead of Hispanic. Hispanic is sounding kind of ugly to me lately due to the way certain people are using it. I wish everyone would stop using that word. Not everyone who speaks Spanish has a lineage from Spain.
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Post by MichyM on Aug 21, 2019 1:02:47 GMT
I googled after the suggestion to use Latino instead of Hispanic. Both are perfecty acceptable froom what I read, however don't call someone from Brazil a Hispanic, since they don't speak Spanish.
Is this really an issue that I'm just not googling correct;y to find information on, or can I send it with the word Hispanic? More opinions please?
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Post by MichyM on Aug 21, 2019 1:04:46 GMT
Ok, unless y'all have more thoughts, I'll send this either later this evening or tomorrow. I really appreciate your input, thanks!
On Tuesday, August 20, I paid for my purchases at the Bartell’s store at XXX. at about 1pm at a register towards the left end of the counter. A very tall, heavy set man, 30-35 years old with very short brown hair was my cashier. I did not get his name.
As I waited my turn, a Hispanic man in what seemed to be construction gear and a baseball cap entered the store. Not a single thing about him was suspect. The cashier called for security as I reached his register. By the time security showed up (which was a man in his 50’s or 60’s with gray hair, no red Bartell’s vest on…I assume he was a store manager) to see what was what, the cashier was about halfway through ringing up my items. He explained to the manager/security that the reason he called was the man with the construction vest and baseball cap at the soda cooler (the Hispanic man who had just entered). The cashier then told the manager/security that he was probably just "racial profiling" (his words, not mine). The manager/security person seemed indifferent and walked away. The conversation between the cashier and manager/security took place right in front of me without any attempt to keep me, or any other customers, from hearing the way they were speaking about another customer.
When my transaction was complete and I turned to leave, the man in question was waiting his turn to pay at the counter. The only thing this man did was to walk into your store to make a purchase while being Hispanic. Not a single thing more.
I have been a Bartell’s customer for as long as I can remember, in fact the clerks in the pharmacy at the store on AAA. know me by name. I will not spend my money at a business where store employees behave disrespectfully (either directly or indirectly) towards people of color. I hope that Bartell’s will provide their employees with adequate training to prevent this type of discrimination towards their valued customers going forward.
If you need further clarification, don’t hesitate to contact me.
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Post by Baseballmom23 on Aug 21, 2019 1:16:03 GMT
I'm late to the party.....thank you for doing this
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