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Post by Bobomommy on Feb 23, 2020 18:55:35 GMT
If the tea is usable, but you are disappointed that the container is damaged, try asking David’s Tea to replace the container.
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Post by monklady123 on Feb 23, 2020 23:19:58 GMT
I don't think it's the fault of David's Tea that this happened. It's the stupid post office that doesn't know how to do their job. ugh, I hate our post office. Complaining to them, around here anyway, does absolutely no good. Maybe it's better in your area...can't hurt to try. If it was UPS then they're more responsive. I'd go that route and see what they say.
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Post by lucyg on Feb 23, 2020 23:29:56 GMT
Most places just routinely replace items lost or damaged in shipment. But I know a few that have made a business decision not to do that. It seems kind of self-defeating to me. I don’t know if they’ve been ripped off a lot or what.
Two Peas used to charge a little something additional for insurance if you wanted it. A dollar or two, maybe? If you didn’t take the insurance and your package didn’t arrive, too bad, so sad.
Some of the small stamp companies I deal with state explicitly that once the package is shipped, it’s out of their hands ... literally. They will not replace a missing package.
It annoys me, but if I want their pretty things enough, I grit my teeth and buy.
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Post by papercrafteradvocate on Feb 24, 2020 10:20:53 GMT
File a cc dispute. They will respond yo that for sure!
I find the responses here really odd—why should you get a gift that was ruined?
Seriously—your hubby ordered a gift for you and it arrived like crap—totally unacceptable. THEY should BE the ones contacting the post office.
You shouldn’t have to be the one to chase down the post office.
I’d take to social media. You asked for their help and they screwed you over.
I’d be clearly stating how awful their service is.
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Post by papercrafteradvocate on Feb 24, 2020 10:24:28 GMT
David’s Tea doesn’t owe you anything, but it would have been easy (and good customer service) for them to just replace it. Rarely is anything wrapped in plastic. You would need to file a claim with the carrier for damages, which you can do regardless of whether or not it had insurance. The seller has a responsibility to ensure that whatever was purchased arrived in the condition in which it was advertised. David’s is in the wrong here. The gift recipient should not have to hunt down the carrier to file a claim with them—it’s a gift, if it were anyone other than her hubby purchasing it, the recipient would not know the value. |
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Post by papercrafteradvocate on Feb 24, 2020 10:30:55 GMT
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Post by Jockscrap on Feb 24, 2020 11:12:33 GMT
For the OP and her DH who chose the gift for her, the packaging was very much part of the present - the fact the tea is undamaged isn’t the point for her, as the gift is about more than the tea.
The onus is on the tea company to make good with a new package. They are then responsible for making their own claim against the carrier. In the UK, the buyer’s contract is with the seller of the goods, and the seller of the goods has the contract with the carrier. If it’s the same in the US I would have another go at the tea seller, and if no joy, make a credit card claim.
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Post by crazy4scraps on Feb 24, 2020 13:58:23 GMT
For the OP and her DH who chose the gift for her, the packaging was very much part of the present - the fact the tea is undamaged isn’t the point for her, as the gift is about more than the tea. The onus is on the tea company to make good with a new package. They are then responsible for making their own claim against the carrier. In the UK, the buyer’s contract is with the seller of the goods, and the seller of the goods has the contract with the carrier. If it’s the same in the US I would have another go at the tea seller, and if no joy, make a credit card claim. This is exactly what I’ve been saying all along. It is the same situation here in the US. When I was selling stuff online and shipping it all over the country, it was my responsibility to make sure that the items I was shipping were packed in such a way that even if the package was left sitting out in the pouring rain or a blizzard, the stuff inside would stay flat and intact. I had exactly one situation where I had to file an insurance claim in 15 years, and that was when the carrier FOLDED THE CARDBOARD BOX IN HALF to fit it in the customer’s mailbox. (Who does that? Obviously the items were shipped in a BOX to keep the items inside FLAT, ugh.) I immediately replaced the items in the order to make it right with the client, and then I filed a claim so I would be reimbursed for the items that were damaged and replaced. It’s my job as the seller to make my client whole, and it’s the job of insurance to make ME whole. |
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