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Post by aj2hall on Apr 8, 2020 17:30:35 GMT
Michelle, did you explain that to them? Maybe the person who responded doesn’t understand how APO works?
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Post by Basket1lady on Apr 8, 2020 19:16:10 GMT
Michelle, did you explain that to them? Maybe the person who responded doesn’t understand how APO works? Yes. I emailed back and forth twice today, explaining that it’s just shipping to NY and that the military takes it from there. I expressed my disappointment for the lack of support for the military. They remain firm that it’s an out-of-country address and therefore shipping will be charged. |
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Elsabelle
Pearl Clutcher
Posts: 3,602 
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Post by Elsabelle on Apr 16, 2020 17:41:56 GMT
Has anyone who ordered received a shipping notice?
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Post by aj2hall on Apr 16, 2020 17:48:29 GMT
Yes, I ordered on April 2 and my order shipped yesterday
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Post by scrapaddict702 on Apr 16, 2020 17:51:30 GMT
Has anyone who ordered received a shipping notice? Before the site had issues, they said shipping would start on the 13th. For anyone (like me) that ordered when they fixed the site issues they said those orders would start shipping on the 20th. They didn't seem to post that everywhere, I don't think. That way, they can spread it out and make sure their shipping department can maintain proper social distancing measures. |
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caangel
Drama Llama
Posts: 5,437
Location: So Cal
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Post by caangel on Apr 16, 2020 18:05:39 GMT
I ordered before the issue and according to tracking mine should arrive today or tomorrow.
First scan was on the 14th.
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Elsabelle
Pearl Clutcher
Posts: 3,602
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Post by Elsabelle on Apr 16, 2020 18:11:31 GMT
Has anyone who ordered received a shipping notice? Before the site had issues, they said shipping would start on the 13th. For anyone (like me) that ordered when they fixed the site issues they said those orders would start shipping on the 20th. They didn't seem to post that everywhere, I don't think. That way, they can spread it out and make sure their shipping department can maintain proper social distancing measures. I saw that, too. I ordered on the 2nd but haven’t gotten a shipping notice. EDIT - I just logged in and my order still says awaiting fulfillment. |
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Post by lovinlife on Apr 16, 2020 20:24:31 GMT
I placed my order on April 2nd and received the order yesterday.
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Post by 950nancy on Apr 16, 2020 21:02:40 GMT
I ordered on the 4th and it arrived on Tuesday the 14th. I got nine packs of paper and eight chipboard packs. They were all of the $7 packs.
I'm only about 9 hours from the warehouse, I think.
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caangel
Drama Llama
Posts: 5,437
Location: So Cal
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Post by caangel on Apr 17, 2020 22:38:11 GMT
Got my box today! I'm in So Cal. Had one item missing that they already refunded. Also got a free tote bag❤️
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Post by KelleeM on Apr 24, 2020 15:05:39 GMT
I ordered on April 6 and the status still says awaiting fulfillment. My order also shows 4 items ‘not available to reorder’ does this mean I won’t receive them?
I know they were waiting until after the 20th to start sending orders from after the 5th or whatever date but I’m anxious and also nervous that I’m not getting everything I ordered.
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Elsabelle
Pearl Clutcher
Posts: 3,602
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Post by Elsabelle on Apr 24, 2020 17:43:03 GMT
I ordered on April 6 and the status still says awaiting fulfillment. My order also shows 4 items ‘not available to reorder’ does this mean I won’t receive them? I know they were waiting until after the 20th to start sending orders from after the 5th or whatever date but I’m anxious and also nervous that I’m not getting everything I ordered. I didn’t receive everything I ordered and I got a refund but they didn’t inform me before shipping it out. Maybe you could email them and ask for an update on your order. |
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thwarth
Full Member
Posts: 152
Sept 15, 2018 0:33:00 GMT
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Post by thwarth on Apr 24, 2020 18:01:46 GMT
I also didn't get everything I ordered, but I did get a refund. I'm not upset about it. If I was paying full price, I would care more, but like any clearance sale you kinda get what you get.
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Post by scrapaddict702 on Apr 25, 2020 1:18:20 GMT
I ordered on the last day...still nothing...I figured I'd be on the back end of the week of the 20th shipping, but I'm kind of shocked that it didn't go out by the end of the business week. Oh well.
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Post by Basket1lady on Apr 25, 2020 10:57:23 GMT
Mine has shipped. I ordered within an hour of the sale going live. I just checked and unfortunately, several items are out of stock. So I have embellishments, but not the paper line. Added to the fact that they charged me shipping for a US address, I won’t be ordering again.
I’m fine with the shipping delay, but in this day and age, I would expect a system to be able to track what is in stock. And I’m really peeved that they charged me shipping, even though it shipped to a US (APO) address and the cost is the same as it is to mail to any other US address.
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Post by scrapaddict702 on Apr 28, 2020 3:41:54 GMT
My order shipped (or at least I have tracking info anyway) and I thought I got lucky and nothing was sold out, but I ended up with a refund email an hourish later (that I didn't see until just now, several hours later). I ended up missing out on the circus enamel dots (I have HUNDREDS of packages, but I liked the primary colors, so not heartbroken), the tags ephemera from a winter collection (I bought it because I have the collection pack from Tuesday Morning...again, okay with that) and the Our House collection kits (I bought 2, but didn't LOVE the collection...the only reason I grabbed two was because I liked both sides of a couple of sheets...my order still has the 6x6 and since I mostly do PL, I'm okay with missing out on this item, too). All in all, I didn't end up missing out on anything that I had my heart set on or had been needing (mostly the page protectors), so I'm happy. UPS says my box still ended up weighing in at 9.7lbs which is a lot for $73.50 (after refund), so the page protectors feel like an even bigger bargain now since I know they were probably the heaviest items in my order.
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Post by myboysnme on Apr 28, 2020 21:11:56 GMT
Got my box today. One item - the I'd Rather Be Crafting kit was refunded. Free tote bag too!
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