Etsy order delay - how long to wait?

The seller is going to need to prove it shipped. I’d file with Etsy right now.

Shipping overseas can take easily that long, pre-pandemic times. Right now shipping is even slower than usual.

I’m still waiting on something that was shipped from California on June 21.

If it was shipped via the cheapest method possible, it was likely sent by boat. And that can easily take up to 2 months. I’m basing that off shipping to our APO from the States. For us, Priority goes by air and the rest goes by boat. And if comes by boat, it easily takes 2 months.

If you are running out of time to file with Etsy, I’d file. But I wouldn’t accept money until it’s been 9 weeks if it’s an option.

I bought some yarn and it took two months . I ordered in may and just got it. I think it was from Russia

I ordered something from the Netherlands in May, took a month to arrive.

Some countries have suspended flights to the US--I recently ordered from an etsy shop in I think Singapore... they messaged and gave me the option to cancel or have my items shipped surface. I picked surface, because it'll be nice if they eventually show up.

I placed an Etsy order on June 25 from the UK and it arrived yesterday.  The last order I placed with Wool Warehouse before they shut down international shipping took 6 weeks to arrive.  I'm still waiting on a swimsuit from the UK that I ordered a month ago.  

I just had to send an Etsy message this very morning for that very thing. My order was placed on a May 27. It’s coming from Latvia. In our first convo, she said it was due to all the “riots” in the US. Here’s the tracking she sent me today:

Tracking History
July 20, 2020, 4:41 pm
Arrived at USPS Regional Facility
PONTIAC MI DISTRIBUTION CENTER
Your item arrived at our USPS facility in PONTIAC MI DISTRIBUTION CENTER on July 20, 2020 at 4:41 pm. The item is currently in transit to the destination.
June 15, 2020, 12:42 am
Processed Through Facility
ISC CHICAGO IL (USPS)

Origin Post is Preparing Shipment
June 10, 2020, 6:52 pm
Processed Through Facility
RIGA OFFICE OF EXCHANGE (PARCELS), LATVIA
June 1, 2020, 8:50 am
Acceptance
LATVIA

Why did it take a month and 5 days to get from Chicago to Michigan? Riots? I mean, I kind of believe she sent it. She has all 5 star reviews.

I’ll wait until next week—which will be 2 months, and then file a dispute. (For the record, I have received pkgs from Portugal, the UK, and China since I placed this order.)

There is a chance it may have never left Spain, depending on when the seller actually got it in the mail.

Scroll down to the very bottom and click Spain for the most current shipping and delivery info for Spain:

about.usps.com/newsroom/service-alerts/international/welcome.htm

Or if you don't want to click the link, go the the USPS website and the top has a red banner about deliveries. On next page scroll down to International Shipments/ International Service Disruptions. Click that and then find Spain for the most up to date info given to USPS from Spain.

She can open a dispute on Etsy and the seller will need to prove they shipped it, even if your daughter didn't purchase tracking. You'll at least know if it was actually shipped.

I will say that International deliveries are VERY backed up at US customs right now and if there was also a hold-up on getting out of Spain, it's an even longer time. Due to so few flights right now across the world, a lot of International deliveries are being boated which might as well be Pony Express.

I ordered a puzzle and it shipped the beginning of May.  I just received it Saturday 7-18.  I would give it another month but I also would be asking for tracking info.  Mine came via the Post Office and they were able to tell me when it got to a U.S. Post Office.  

I had something sitting in my local post office for three weeks. 

I opened a conversation with the vendor when it was a month overdue, assuming it was lost or damaged/undeliverable. She sent the tracking information so I know it took a week to move across the country and then sat at my local post office for three weeks. I don't know if her inquiry prompted the delivery, but she asked me to wait one more week before she would send another one and it showed up a day later.

It could have been stuck in incoming customs; I think Chicago is an entry point. But I've had a lot of regular things just kind of get stuck in Chicago. I just had a priority package take 9 days to go from Northern Illinois to Southern Wisconsin.

SO said that the postmaster general has ordered NO OVERTIME, so backlogs will probably continue for the forseeable future.

I'd ask at this point for proof that he sent the item.

Jennifer

All the reseller message boards are complaining about the Chicago hub right now. Apparently they’ve had a perfect storm of regular issues, mechanical problems, personnel problems, and coronavirus shutdowns. Anything USPS going through there is either just disappearing or taking a ridiculously long time.

If it were me, I would confirm that it is etsy's policy that the seller must provide tracking. If the seller is required to provide tracking and the seller can't provide tracking, I would report him immediately. Why allow him to continue in business and possibly rip off more people? It's quite possible that the seller did mail the items and that it is taking longer for the item to arrive due to covid, but the seller was the one who didn't follow the rules, so he should bear the consequences of his actions. You can always w/draw your complaint if/when the item arrives. He should have done things the right way in the beginning.