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Post by GamGam on Oct 20, 2021 20:11:29 GMT
DIL and DS ordered me a new IPhone which was delivered today by UPS according to the tracking number. I was not home, but DH was and saw the truck stop. The driver sat there a little bit, then drove away. When DH went out to get the package, he could not find it đ§. He even looked at the condos across the street, but no package. I came home knowing from DS text that it was delivered, and looked for it. DS called, and said itâs there. We looked again and found it hidden behind the hedge near the garage. When I picked it up, the box felt too light, but I opened it and the box was empty!!đ. We looked, and saw where the end of the box had been forced open, and the phone removed. Apple, of course, will investigate and replace, but I still canât believe a UPS driver could take it and think they wonât get caught (but will probably be fired).
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Post by mollycoddle on Oct 20, 2021 20:14:21 GMT
I hope that you are reimbursed. When I ordered my phone, I cancelled delivery and went to UPS to pick it up, because I was afraid that it would be delivered when I was not home.
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Post by GamGam on Oct 20, 2021 20:16:55 GMT
I hope that you are reimbursed. When I ordered my phone, I cancelled delivery and went to UPS to pick it up, because I was afraid that it would be delivered when I was not home. DIL will have the replacement package requiring a signature. |
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Post by busy on Oct 20, 2021 20:17:08 GMT
I would not assume AT ALL that it was the driver. It's possible, of course, but they know they would get caught - it doesn't make a lot of sense.
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Post by GamGam on Oct 20, 2021 20:18:43 GMT
I would not assume AT ALL that it was the driver. It's possible, of course, but they know they would get caught - it doesn't make a lot of sense. I agree it doesnât make sense. But why was the package hidden so well? |
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Post by slowrunner70 on Oct 20, 2021 20:32:23 GMT
That sucks! I hope it turns out that it wasn't the UPS driver, and I hope you will receive a replacement without having to jump through hoops.
Every time I purchased a device from Apple, the only way to have it delivered is with signature only. But it's been several years, so things may be different now.
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Post by Eddie-n-Harley on Oct 20, 2021 20:34:52 GMT
I would not assume AT ALL that it was the driver. It's possible, of course, but they know they would get caught - it doesn't make a lot of sense. I agree it doesnât make sense. Â But why was the package hidden so well? Was your DH observing the driver the whole time? Kinda sounded like it, but maybe not. Anyway, if there's a porch pirate following the UPS dude, I can totally see them running up to a house to grab a box, then running to a side area to open the box, then ditching the packaging. Easier to hide an iphone box on yourself than a brown shipping box. But I'm really surprised that Apple as a matter of course doesn't require signatures. |
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QueenoftheSloths
Drama Llama
Member Since January 2004, 2,698 forum posts PeaNut Number: 122614 PeaBoard Title: StuckOnPeas
Posts: 5,955 
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Post by QueenoftheSloths on Oct 20, 2021 20:51:15 GMT
I agree it doesnât make sense. But why was the package hidden so well? Was your DH observing the driver the whole time? Kinda sounded like it, but maybe not. Anyway, if there's a porch pirate following the UPS dude, I can totally see them running up to a house to grab a box, then running to a side area to open the box, then ditching the packaging. Easier to hide an iphone box on yourself than a brown shipping box.But I'm really surprised that Apple as a matter of course doesn't require signatures. Yes, this would be my first thought, not accusing the driver. |
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MrsDepp
Full Member
Refupea #2341
Posts: 477
Jun 30, 2014 18:36:02 GMT
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Post by MrsDepp on Oct 20, 2021 20:55:31 GMT
I am having problems with UPS too. I have been home and watched my driver walk up and place the package. As soon as he steps away I get it from the back door. The last 2 boxes I have gotten have been opened. One box had been cut open with a box cutter Iâm assuming (it was missing an entire side) the second box was opened but just the tape. I donât think itâs the driver but I do think itâs a UPS issue of some sort. By the way my items were all there, it was cooking items, but I did have to get one item replaced because it was damaged, I assume from a fall. I guess my thief didnât want to cook
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Post by GamGam on Oct 20, 2021 21:11:39 GMT
I agree it doesnât make sense. But why was the package hidden so well? Was your DH observing the driver the whole time? Kinda sounded like it, but maybe not. Anyway, if there's a porch pirate following the UPS dude, I can totally see them running up to a house to grab a box, then running to a side area to open the box, then ditching the packaging. Easier to hide an iphone box on yourself than a brown shipping box. But I'm really surprised that Apple as a matter of course doesn't require signatures. Yes, DH was observing the truck/driver, and went out immediately. I donât like assuming the driver took. My UPs deliveries have always been placed on the table by the front door. |
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Post by Merge on Oct 20, 2021 21:59:28 GMT
Yikes. We had that happen with two iPhones last year. Took Verizon a long time to get it âinvestigatedâ and resent.
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QueenoftheSloths
Drama Llama
Member Since January 2004, 2,698 forum posts PeaNut Number: 122614 PeaBoard Title: StuckOnPeas
Posts: 5,955
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Post by QueenoftheSloths on Oct 20, 2021 22:59:31 GMT
You said you had to hunt for the package, so your husband must not have had eyes on the driver the whole time or he would have seen the driver put the package behind the hedge. Maybe one of your neighbors has a video doorbell or security camera that might show the area?
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Post by freecharlie on Oct 20, 2021 23:15:59 GMT
I am having problems with UPS too. I have been home and watched my driver walk up and place the package. As soon as he steps away I get it from the back door. The last 2 boxes I have gotten have been opened. One box had been cut open with a box cutter Iâm assuming (it was missing an entire side) the second box was opened but just the tape. I donât think itâs the driver but I do think itâs a UPS issue of some sort. By the way my items were all there, it was cooking items, but I did have to get one item replaced because it was damaged, I assume from a fall. I guess my thief didnât want to cook I've been having that issue too |
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Post by freecharlie on Oct 20, 2021 23:16:32 GMT
Was your DH observing the driver the whole time? Kinda sounded like it, but maybe not. Anyway, if there's a porch pirate following the UPS dude, I can totally see them running up to a house to grab a box, then running to a side area to open the box, then ditching the packaging. Easier to hide an iphone box on yourself than a brown shipping box. But I'm really surprised that Apple as a matter of course doesn't require signatures. Yes, DH was observing the truck/driver, and went out immediately. Â I donât like assuming the driver took. Â My UPs deliveries have always been placed on the table by the front door. why didn't he jut meet the driver at the door? |
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pamelakay
Full Member
Posts: 102
Oct 14, 2021 22:33:22 GMT
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Post by pamelakay on Oct 20, 2021 23:28:28 GMT
It is getting so back with delivery, we have a lot of product sample deliveries at my job and leave things all over the place.
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Post by papercrafteradvocate on Oct 20, 2021 23:31:06 GMT
I am having problems with UPS too. I have been home and watched my driver walk up and place the package. As soon as he steps away I get it from the back door. The last 2 boxes I have gotten have been opened. One box had been cut open with a box cutter Iâm assuming (it was missing an entire side) the second box was opened but just the tape. I donât think itâs the driver but I do think itâs a UPS issue of some sort. By the way my items were all there, it was cooking items, but I did have to get one item replaced because it was damaged, I assume from a fall. I guess my thief didnât want to cook There are literally people who follow delivery trucks just to steal stuff. Iâm sure they all carry tools of the trade to. |
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Post by crazy4scraps on Oct 20, 2021 23:40:28 GMT
We have security cameras on every entrance to our house so we can see every person who comes up to the house and any of the doors or the garage doors for that very reason. Not so much because we donât trust our UPS guy but because there have been so many reports of cars and trucks following the UPS truck through the neighborhood on our NextDoor group.
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Post by GamGam on Oct 21, 2021 0:34:47 GMT
Yes, DH was observing the truck/driver, and went out immediately. I donât like assuming the driver took. My UPs deliveries have always been placed on the table by the front door. why didn't he jut meet the driver at the door? The driver never came to the door. |
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Post by GamGam on Oct 21, 2021 0:38:12 GMT
You said you had to hunt for the package, so your husband must not have had eyes on the driver the whole time or he would have seen the driver put the package behind the hedge. Maybe one of your neighbors has a video doorbell or security camera that might show the area? My husband could not see the hedge area from the upstairs window where he was. We live in a gated community, and I donât think there are security cameras at any condos. |
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lionpride92
Junior Member
Posts: 51
Sept 27, 2019 14:46:54 GMT
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Post by lionpride92 on Oct 21, 2021 0:43:59 GMT
Oh my goodness, we had something similar happen but with FedEx. My husband ordered a phone for my daughter and it arrived in a padded mailing envelope. The package was open, rolled and tucked behind a statue on our porch. Thereâs no way the driver couldnât have noticed. Jokeâs on him because it was a super cheap tracphone we bought in case of emergency.
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Post by hop2 on Oct 21, 2021 2:05:47 GMT
I hope that you are reimbursed. When I ordered my phone, I cancelled delivery and went to UPS to pick it up, because I was afraid that it would be delivered when I was not home. DIL will have the replacement package requiring a signature. Dont count on that. My phone did require a signature and was still left anyway. They usually do because they donât even ring the bell. In fact I had alcohol delivered which should be a signature AND an ID check but it was just left. Knock on wood, I havenât had things stolen. But it aggravates me when I request a signature delivery, sit home all day & they do not even ring the bell much less wait for a signature. Itâs not that hard to do correctly. But Iâm assuming itâs the lack of time they give the drivers. OP I hope you get your new phone soon. |
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Post by Basket1lady on Oct 21, 2021 11:18:42 GMT
I agree that I wouldnât count on a signature. We had a whole mess with a laptop for DDâtwice. Once in Minneapolis and once at our house in Virginia.
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Post by GamGam on Oct 21, 2021 11:21:53 GMT
I agree that I wouldnât count on a signature. We had a whole mess with a laptop for DDâtwice. Once in Minneapolis and once at our house in Virginia. Well weâll see what happens as the replacement has been shipped and is due here tomorrow. I plan to be home when it arrives. |
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Post by monklady123 on Oct 21, 2021 11:40:12 GMT
Yes, that whole signature required thing isn't always observed. Dd had a laptop delivered from her new employer. "Signature required" and "will be delivered between 2:00 and 4:00 p.m." She was out working her other job and I planned to be home by noon. Got home around noon and there was the laptop waiting on the porch, no signature needed obviously since no one was home.  That laptop ended up having something wrong with it so dd returned it and the company sent another one. Same thing about signature required. Dd was home ALL day that day. I happened to be in the driveway just getting ready to leave to do some errands when a FedEx truck pulled up, a guy got out, and from way back down the walkway from the porch he FLUNG a package up on the steps. Yep, dd's laptop.  Surprisingly, that one worked just fine. But the company was mad because they'd paid extra for that signature thing. OP, I hope you get your new phone without any more problems! |
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Post by hop2 on Oct 21, 2021 12:35:07 GMT
Yes, that whole signature required thing isn't always observed. Dd had a laptop delivered from her new employer. "Signature required" and "will be delivered between 2:00 and 4:00 p.m." She was out working her other job and I planned to be home by noon. Got home around noon and there was the laptop waiting on the porch, no signature needed obviously since no one was home. That laptop ended up having something wrong with it so dd returned it and the company sent another one. Same thing about signature required. Dd was home ALL day that day. I happened to be in the driveway just getting ready to leave to do some errands when a FedEx truck pulled up, a guy got out, and from way back down the walkway from the porch he FLUNG a package up on the steps. Yep, dd's laptop.  Surprisingly, that one worked just fine. But the company was mad because they'd paid extra for that signature thing. OP, I hope you get your new phone without any more problems! Yeah, Iâm not happy with the flinging of packages either. It didnât used to be that way. But lately they just seem to give more & more to the drivers without hiring the appropriate amount of drivers to do the tasks anymore. People order much more online but the routes are the same as when we ordered less. Thereâs also so sort of mechanism that records if they are stopped for a delivery âtoo longâ and the can get penalized. And by âtoo longâ I guess it means anything longer than throwing the package at the porch like a football. I afraid to complain and get the driver fired when Iâm pretty sure itâs not the drivers fault. When I used to work in an office the delivery guy stayed and flirted with the bosses daughter for a few minutes, back when deliveries were about good service. Now itâs about how many things you can throw at how many houses. They did that once when I was literally weeding by the mailbox and it would have been quicker to hand me the last mage than to throw it at the porch. |
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Post by Jennifer C on Oct 21, 2021 14:20:51 GMT
I live in a small town. Ring bell and surveillance camera's all over. My problem isn't them flinging or throwing packages, my problem is UPS, USPS and Fedex delivering at 9 or 10p.
I've asked and they basically are overwhelmed and have been for more than a year. I don't understand why they don't hire more people.
I notice that UPS and Fedex now have golf carts and little trailers on the back delivering with our regular trucks to help lighten the load. But they said that those guys now are supervisors that have left their job to help the delivery guys catch up. They usually only have this during Nov and Dec. with temporary employees.
Jennifer
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scorpeao
Pearl Clutcher
Posts: 4,524
Location: NorCal USA
Jun 25, 2014 21:04:54 GMT
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Post by scorpeao on Oct 21, 2021 14:27:39 GMT
I would think if the driver was stealing it they would do it from a parking lot and not in front of your house.
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Post by mcjunkin on Oct 21, 2021 17:13:40 GMT
Yeah, I am with the others on signatures. Fed Ex handed a box of wine that was not even ours to my 18 year old son, who was home without us there, with is 18 year old friend. Fed Ex should've asked for a signature and ID for over 21.
Luckily he thought it was my produce box and never even looked at it. It not being our wine, we would've never known he had it if he had wanted to keep it for himself and have a party.
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Post by christine58 on Oct 23, 2021 1:34:46 GMT
Did you get your replacement phone?
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Surprisingly, that one worked just fine. But the company was mad because they'd paid extra for that signature thing. 
