tracylynn
Pearl Clutcher
Posts: 4,885
Jun 26, 2014 22:49:09 GMT
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Post by tracylynn on Mar 7, 2022 19:11:22 GMT
I've travelled a lot of miles and hotel nights for my job.
I've never had this happen to me.
However, now that you can check in ahead of time on the app I typically do this every time. That way a room is assigned.
Also, I will admit to being a part of someone potentially getting walked. I was needing a hotel for 16 nights. The hotel chain I normally choose had availability for all but 1 of those nights. I looked at similar/close hotels to where I needed to be, and nothing was available for that one night - something was clearly going on in that town. I ended up calling my preferred hotel (the 800 number) and because I had the highest level status with that chain, I was able to book a room as a priority guest. I felt horrible, but was assured that this was one of the perks of me staying with them so much (200+ nights a year typically back then) and if someone was "walked" they had to make sure that person had a room somewhere else.
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julie5
Pearl Clutcher
Posts: 3,611
Jul 11, 2018 15:20:45 GMT
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Post by julie5 on Mar 7, 2022 22:21:44 GMT
I’ve yet to try handing a baby brick to a check in agent What does that mean?? $20. A brick is $100.
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Post by *KAS* on Mar 7, 2022 22:37:53 GMT
Most if not all hotels do it - better over booked than empty rooms if they have no-shows. If I sell something I don’t have, I’ve committed fraud. How the f$&@ do airlines and hotels get away with this? And a no show is still charged, you have to cancel in advance o get your money back so they win either way. This practice needs to end. Because 20% are no shows, on average. So 99% of the time, you would never even know they do this, and they would lose revenue if they only book to capacity, when they have 20+ years of experience telling them what the averages are. And sometimes it's soft holds, things like airline room holds. So Delta holds 10 rooms and the flight crew doesn't make it or whatever, those 10 rooms would sit empty. It sucks when it happens, but if they are a legit company doing it off of a worst case scenario, it's rare that it happens. Airlines are a little different but not much with cancellations, upgrades, moved flights, etc.
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finaledition
Pearl Clutcher
Posts: 4,896
Jun 26, 2014 0:30:34 GMT
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Post by finaledition on Mar 8, 2022 0:36:45 GMT
Happened to us during Parents Weekend in a college town where no rooms were to be found. Oh wow was I pissed and probably had a Karen moment. Eventually they said if we were will to switch rooms the next day they “found” a room.
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Post by Megan on Mar 8, 2022 15:42:47 GMT
Another way "around" this is to call the hotel earlier than your arrival to check in/confirm your room.
Not booking through 3rd parties is helpful too.
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Post by nightnurse on Mar 8, 2022 16:58:19 GMT
If I sell something I don’t have, I’ve committed fraud. How the f$&@ do airlines and hotels get away with this? And a no show is still charged, you have to cancel in advance o get your money back so they win either way. This practice needs to end. Because 20% are no shows, on average. So 99% of the time, you would never even know they do this, and they would lose revenue if they only book to capacity, when they have 20+ years of experience telling them what the averages are. And sometimes it's soft holds, things like airline room holds. So Delta holds 10 rooms and the flight crew doesn't make it or whatever, those 10 rooms would sit empty. It sucks when it happens, but if they are a legit company doing it off of a worst case scenario, it's rare that it happens. Airlines are a little different but not much with cancellations, upgrades, moved flights, etc. How do they lose revenue on no shows when they charge no shows? Every reservation I’ve ever had has to be cancelled in advance to get a refund. I still contend the practice of overselling is fraud and the purpose of making a reservation is to guarantee I have a room. We have allowed this system where the consumer has no protection , a reservation only means “if the hotel feels like honoring it.” That’s not how it should be.
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Post by kristi521 on Mar 8, 2022 20:53:56 GMT
Has this ever happened to anyone? We went to FL last week, had reserved a resort/condo at Westgate resorts as we were interested in seeing what they had to offer for possible ownership in the future. We get there and there are like 5 families in the lobby, all upset. Turns out they have no rooms, they overbooked. We were there til 4:30am trying to get a room. I was in tears and we wound up having to book at a Holiday Inn at 2.5 times the cost. They were SO unfriendly and just said they had no rooms, even though we had reservations for weeks. One family in the lobby had drove from NY and couldn't afford to get another hotel (as Westgate is prepaid) and were sleeping in their car with their children. This seems so wrong! We filed a dispute with our CC and got our money back from Westgate. After speaking to some timeshare owners there we learned they tend to book 10% over capacity assuming some people will cancel. This is my 29th time going to Disney and I have never heard of such a thing! Is this a thing?? I have not seen it happen before, but I can't say I am surprised. Further, I have not been overly impressed with Westgate. I was at one in Orlando area and one in Myrtle Beach. Both times, I was shown these beautiful updated condos, but that is not what I was staying in. They were decent enough, but far from what they were showing me.
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