Why IS SSS so slow at processing orders? Add your rant….

I don't order from them very often, because of the long time for shipping and because they so rarely have sales. BUT I do like that they don't have a minimum spend amount for their $5 off coupons. That being said, I did just place a preorder for some Gina K items that I could have ordered direct from Gina K and I'd have gotten them sooner, but Simon Says had a free set available, so . . .

I have always seen the posts here about SSS, so when I began ordering from them a while back, I went in knowing what to expect. Oddly enough, my orders, outside of a couple Stamptember sets from years past, have always shipped in a normal timeframe.

Not doubting your experience. So many people have the same issue, and have forever, so I believe it. Wonder why some stuff goes out in a timely fashion, and some not? Weird. Looks like it would be uniform for us all, one way or the other.

It’s so hit or miss with me and SSS, but most of the time my experience is like yours. It will take so long, I forget what I ordered.

SSS was notorious for that slow processing a handful of years ago, although I heard that they improved, at least for a while. I only purchase from them if there's no other option because it would be a week or more waiting for them to pick and pack the order and then maybe another week for it to actually arrive and by that time I'm over it. I can handle the slowness of the actual mail traveling across the country (I don't love it but I get it) but IMO there's no excuse for not printing the order and getting the product off the shelf and into a box the next day or the day after. 1-3 business days is what I expect for myself when I ship something. Are they chronically understaffed?

That’s my impression—that it was worse a while back. There haven’t been delays in my orders for quite a while, though I’d expect there to be during big sales or events. They’re not as speedy as some but have been fine. 

I recently purchased from two companies for the first time and was surprised by their speed, so maybe I’ve just gotten used to SSS’s slower pace too. 

The companies were The Funky Junkie Boutique and Whimsy Stamps. I had a question in both cases and the owners were so nice and thorough when responding. 

SSS might be a bit slow at processing, but once shipped, it usually gets to me quickly.

I think, however, that I've found a more irritating and exasperating experience with Joann's processing and shipping. I have to shop online because they have very little they carry in store, but a lot they ship. They have a great sale going on. But, if you've ordered online for shipping from Joann's before, you probably know what I'm about to say. If you order multiple items, it is likely you will get multiple shipments from around the country which ship and deliver at multiple times. I placed an order for 14 items this past weekend. One of those items was for a quantity of 10, another item in a quantity of 2. So far, I've had Joann's cancel two of my items (no longer available but were when I ordered), the quantity of 10 has been divided into three separate shipments (one has not shipped yet), the quantity 2 item divided into two separate shipments, 4 items have yet to ship at all, and the others supposedly have shipped but no notice yet. Plus, I was supposed to have free shipping, but thus far all shipments have included shipping. It is very hard to keep track of what is coming from where and I need a checklist to mark off whether I receive all my items. So, good prices be damned, I just don't think I can go through another situation like this again.

This is why I will not order online from them again.  One package just showed up today, it had two items in it.  11 more to go in no clue how many packages.

Yes. I ordered two reams of cardstock this time around. One ream came yesterday. So disappointed, the ream is damaged and dirty. It came in a big box with a bunch of crumpled grocery bag style paper. I'm not sure I even want to bother with returning it, and just go with salvaging what I can (about 75%).

I placed an order with SSS on 11/24 and got my shipping notice on 11/28 - I'm pleasantly surprised! 

I ordered Nov. 24th and it’s still “processing”. I emailed this morning and did get a prompt reply which basically said, “sorry, product was delayed in transit”. It’s a Christmas tree die I wanted for tags for THIS year! Ugh.