Spellbinders Betterpress Letterpress

So, it's been almost four weeks, and I wanted to update everyone. I have not heard a thing from Spellbinders regarding the broken BetterPress.

I did take lokismom 's advice and ordered another BetterPress from the same seller on Amazon. I carefully checked everything - nothing broken, but the ink pad was missing. I'm wondering if this seller gets castoff/broken items from Spellbinders for resale?

I filled out the return form to return the broken one, and put defective item as the reason for return. A button popped up, and said to click it to reach out to Spellbinders for assistance. Well, I was certainly not going to go that route, so I closed it out and thought about it. Why not just return it as "no longer needed" or "duplicate purchase." Well, I got angry - if I did that, someone else would be the recipient of the defective press and have to jump through the same hoops. Not gonna happen. So I went back on Amazon and filled out the form again, with defective item checked. Told them what was wrong with it. This time, I just scrolled past the Spellbinders assistance button and all that it said about contacting them first, blah blah blah, and WAY DOWN AT THE BOTTOM of the page - there was another button to continue with the return. I finished filling out the form, and they told me to take it to Staples to return it. Once they received my return, they would credit my account.

So my money has been refunded, and I have a working BetterPress. The fact that Spellbinders did not respond to my emails/phone calls, at all, leaves a bad taste in my mouth. Be aware - if you purchase something of theirs - whether you purchase it from them or someone else - their customer service sucks. 

I am glad others are making press plates (PinkFresh, Altenew, etc.) and am thinking of signing up for the PinkFresh event. 

I'm so glad you now have a working BetterPress, but I hate that Spellbinders isn't the one who assisted you with making good on a defective product. That's terrible.

Well, I have been practicing with my BetterPress today - trying out the press plates I got on sale right after I purchased it last December. I'm happy to say I'm having fun!

I bought several Halloween and Christmas press plates in one of their sales, and am happy to say that the Halloween cards are turning out better than I thought! Once I get done playing with the "Halloween Icons" press plate, I'm going to try the other ones I got, and then maybe purchase a few more in the Pre-Summer Sale that's going on now!

I really like how they turned out. What do you think?




 and the insides....

These are fantastic! I love the inked backgrounds with full background image. Really awesome. I have the background one already. I think I need the smaller images now, too.  

Oh my gosh. These are great! I really need to get my BetterPress out of the box!