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Post by MichyM on May 15, 2023 16:40:42 GMT
I am at a loss here. I use my CC (Chase Sapphire if it matters) for everything (points). I pay it off in full every month.
* I do not store my CC on retailer's websites.
* I am not cavalier about protecting my CC info.
* The only things I have on autopay from the card are any TV apps that I add and pause as desired.
That said, my card is regularly compromised. At least once a year. It was compromised in December and replaced (the bank caught it). The other day I caught a $1200 charge in Canadians funds (I am in the US) for a hotel in Amsterdam. So, it's been compromised twice in six months.
My bank is amazing and always handles everything without missing a beat, but it is a pain for me since as I said above, I use my card for everything. I am also a bit concerned that my bank could drop me based upon how often my card is compromised. They have NOT said anything to make me feel that, but I mean, how long till they cut their losses with me?
If you use your CC daily, how often is it compromised? Is anyone else dealing with this happening as often as I am? If so, what, if anything have you done to help resolve the problem?
I feel like I need to go in to the bank and speak with them, but will they have any advice that I don't already follow? Any bankers care to chime in?
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Post by workingclassdog on May 15, 2023 16:47:09 GMT
Never, knock on wood.
I have four CC, paid off, plus a couple of department store cards, all paid off. For years. Never once been compromised. I don't know what I do? lol (They are regularly used but I pay them off as I go.)
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Post by myshelly on May 15, 2023 17:04:45 GMT
In the twenty or so years since I started using credit cards as a teenager, it has happened twice.
Both times were caught by the fraud department and everything was taken care of quickly.
I’m not particularly careful. I have my credit card info stored in my phone and on some apps and websites like Ticketmaster and Target. I regularly use it in person and always bypass using the PIN. I pay bills online and shop online.
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Post by snugglebutter on May 15, 2023 17:09:39 GMT
It used to happen to us at least once a year too. So frustrating. We have a had a good streak with this current card but I'm not sure what we have done differently. We've always paid them off each month.
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Gennifer
Drama Llama
Posts: 5,201
Jun 26, 2014 8:22:26 GMT
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Post by Gennifer on May 15, 2023 17:10:30 GMT
Once in the last 20 or so years.
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Post by **GypsyGirl** on May 15, 2023 17:12:52 GMT
I've used a Chase United card (though about to change that) for the past 10 years. It's been compromised twice. Both times Chase handled it quickly and had a new card to me in less than 48 hrs. When you use your card, are you presenting the physical card? Or do you use it with Apple Pay? The only times I pull out my card these days is when a place does not use Apple Pay. Apple Pay is more secure and I recommend using that method when possible. I'm sure busy can explain the mechanics of why it is a lot more clearly than I could.
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pilcas
Pearl Clutcher
Posts: 3,190
Aug 14, 2015 21:47:17 GMT
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Post by pilcas on May 15, 2023 17:15:00 GMT
It has never happened to me. I have been using them for the past 40 yrs.
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Post by roundtwo on May 15, 2023 17:15:31 GMT
I treat my card as you describe, MichyM, and have just recently had it compromised about a month ago, just as I was heading out for the long weekend. Last time was about 18 months ago. Luckily my bank also has caught it each time but it certainly is annoying and time consuming when it happens. I have no idea how it happens since I mostly swipe so that means I am not putting my pin or card into any dodgy readers.
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Post by compeateropeator on May 15, 2023 17:16:22 GMT
I have never (another knocking on wood) had one compromised/used and have only had one replaced a couple of times because I used it someplace that had their data breached, so my bank required me to replace my card.
I have 2 credit cards and a debit card. I mostly use my debit and one credit card. The credit card that I have attached to my Amazon account is the one that I try to mainly use online but have used my debit and the other credit card at times. I try to be somewhat careful but…
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Post by ntsf on May 15, 2023 17:20:54 GMT
it is not so much the bank providing the security but the credit card companies. that is one of their main activities.. fraud detection. so you are protected by visa and mastercard.. though my dh who worked the back end systems at visa for 14 yrs now uses his apple card almost all the time. we still have a chase card as backup.. he really knows the systems and this is the choice he makes.
I wouldn't change cards for that reason. using credit cards does protect you from having to pay out. vs a debit card.. which has less protection
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Post by lurker on May 15, 2023 17:27:03 GMT
My personal card (Sam's Club MC) has not been compromised. The company I work for has about 60 company cards through Chase. In the last month, 8 of those cards have been used fraudulently.
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Post by cadoodlebug on May 15, 2023 17:40:25 GMT
Once or twice in the past 10-15 years. I have all our utilities on auto-pay as well as other things. I also store it on many sites so I can pay when I log in.
ETA: When DH's identity was stolen years ago, we found out when we got an email from our CC company saying *You're replacement card is on it's way!* WHAT? To Brooklyn, NY! We quickly called and they shut down the card. The person I spoke to said that they had DH's social and all his identifying info and the call came from our home phone number. That's when we found out people can spoof your phone number. UGH! Now we have a *word* in their system that identifies us but some companies have even stopped doing that.
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Deleted
Posts: 0
Nov 2, 2024 4:24:18 GMT
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Post by Deleted on May 15, 2023 17:42:26 GMT
I think our main card has been compromised twice in 13 years. Last time was at least 5 years ago. We're not particularly stringent about protecting it. However, we both have a RFID blocking wallet. Not sure if that ever made a difference.
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Post by katlady on May 15, 2023 18:20:29 GMT
In over 30 years of using a credit card, I can count on one hand the number of times my card has been compromised. One was right after I used the card at a car wash. I can’t remember the other times, but I do remember getting a replacement card at least 2-3 times. I think the bank caught the other 2-3 times before I even knew about them. I use a separate card for internet usage, and that one has never been compromised, knock on wood.
I now mainly use Apple Pay and tap my cards whenever possible.
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moodyblue
Drama Llama
Posts: 6,264
Location: Western Illinois
Site Supporter
Jun 26, 2014 21:07:23 GMT
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Post by moodyblue on May 15, 2023 18:29:38 GMT
I have had it happen a few times in the last 10-15 years, always caught very quickly either by the company or by me. Twice with the same card after using it online directly with a company I was ordering from. Can't say for sure if it was some kind of breach there but it seems suspicious that it has happened twice within a week of ordering from that company.
I do have more than one credit card though, and I use certain cards for different things. For example, I have one that I mostly use only for recurring charges like subscriptions and AutoPay at Walgreens for my prescriptions. I use another card mostly for travel and gas if I am not buying it at Costco. I use my Chase Amazon card pretty much only at Amazon, so it is saved there.
When ordering online I use PayPal for most places other than Amazon, and I have a couple cards linked to that account; I do not link PayPal to my checking account. I will also use Apple Pay when it’s available.
I prefer to not rely on just one credit card and always travel with more than one in case something happens and I can’t use the primary one. I usually keep them separate so that if I were a victim of a pickpocket, for example, I’d still have a backup. I pay off everything every month.
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,970
Jun 26, 2014 17:47:08 GMT
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Post by peppermintpatty on May 15, 2023 18:45:15 GMT
Why would your bank drop you because someone steals your cc number? That makes no sense to me. They won't drop you for that. Also, banks don't drop people. They want your business.
It used to happen to me twice a year for several years. Knock on wood, it hasn't happened to me in a few years now. We charge everything on 2 different cards and pay them off every month. We literally charge "EVERYTHING" on them if we can. I joked that I wanted to buy my dd's car with it so we could get the miles but dealerships won't let you do that.
My card was routinely compromised on Walmart's website even though I only bought something once on their site. When the replacement card was sent, it was compromised while the replacement card was in transit. I got the card still sealed in the envelope and the card had not been activated. It was compromised on Amazon. They had a huge data breach but didn't report it to the major banks which pissed me off. I was on vacation so Capital One had to send yet another card by Fedex to the vacation house. I think they just randomly pick credit card numbers/expiration dates which is how they got it. It was a Russian breach.
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Post by MichyM on May 15, 2023 18:48:43 GMT
I've used a Chase United card (though about to change that) for the past 10 years. It's been compromised twice. Both times Chase handled it quickly and had a new card to me in less than 48 hrs. When you use your card, are you presenting the physical card? Or do you use it with Apple Pay? The only times I pull out my card these days is when a place does not use Apple Pay. Apple Pay is more secure and I recommend using that method when possible. I'm sure busy can explain the mechanics of why it is a lot more clearly than I could. Ok, so using Apple Pay on my devices is safer than tapping (in person), and using my Chase card *directly* online? Does it make any difference that I only tap, not swipe or insert my card in person?
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Post by MichyM on May 15, 2023 18:51:36 GMT
Why would your bank drop you because someone steals your cc number? That makes no sense to me. They won't drop you for that. Also, banks don't drop people. They want your business. It used to happen to me twice a year for several years. Knock on wood, it hasn't happened to me in a few years now. We charge everything on 2 different cards and pay them off every month. We literally charge "EVERYTHING" on them if we can. I joked that I wanted to buy my dd's car with it so we could get the miles but dealerships won't let you do that. The dealership let me charge $5k of my car’s total the last time I made a car purchase. So next time see if they’ll compromise with you.
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,970
Jun 26, 2014 17:47:08 GMT
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Post by peppermintpatty on May 15, 2023 18:52:03 GMT
I've used a Chase United card (though about to change that) for the past 10 years. It's been compromised twice. Both times Chase handled it quickly and had a new card to me in less than 48 hrs. When you use your card, are you presenting the physical card? Or do you use it with Apple Pay? The only times I pull out my card these days is when a place does not use Apple Pay. Apple Pay is more secure and I recommend using that method when possible. I'm sure busy can explain the mechanics of why it is a lot more clearly than I could. Ok, so using Apple Pay on my devices is safer than tapping (in person), and using my Chase card *directly* online? Does it make any difference that I only tap, not swipe or insert my card in person? No it doesn't. It really isn't any more secure if you tap or swipe your card. Really the only way to keep it really secure is to have a virtual number which is what I use whenever I can.
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Post by Lexica on May 15, 2023 18:52:06 GMT
It was happening to me too. And I may have shot myself in the foot by doing this, but when I sold my house, I paid off all of my debt and cancelled all credit cards. I have my debit card for online shopping and like you, I don’t store it anywhere online. I decided that at my age, I am focusing on downsizing and don’t need credit cards to purchase anything. I also paid cash for my home and I drive an older car that has been paid off for years. My only expenses now are the basics. I was tired of my number being stolen and figured I just don’t need the exposure or use of them anymore.
During one episode of theft, I asked the bank how I could better protect myself. He told me these guys have computer programs that run card numbers and try to charge a small amount. If the charge goes through, they know they happened upon a live actual card number and that number is kicked into a different folder. Then after so many are collected or after so many minutes have passed, the block of numbers is sold and the buyers charge them up immediately. He said the whole thing happens in a matter of minutes and the computers creating and trying card numbers are running 24/7. You cannot protect yourself against something like that. You have to rely on your bank noticing an unusual charge and contacting you.
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peppermintpatty
Pearl Clutcher
Refupea #1345
Posts: 3,970
Jun 26, 2014 17:47:08 GMT
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Post by peppermintpatty on May 15, 2023 18:53:38 GMT
Why would your bank drop you because someone steals your cc number? That makes no sense to me. They won't drop you for that. Also, banks don't drop people. They want your business. It used to happen to me twice a year for several years. Knock on wood, it hasn't happened to me in a few years now. We charge everything on 2 different cards and pay them off every month. We literally charge "EVERYTHING" on them if we can. I joked that I wanted to buy my dd's car with it so we could get the miles but dealerships won't let you do that. The dealership let me charge $5k of my car’s total the last time I made a car purchase. So next time see if they’ll compromise with you. I wanted to charge all $28K but it's too much of a risk for the dealership so they wouldn't let me do it. I couldn't even do the $4k to hold the car when it came in.
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Post by ntsf on May 15, 2023 18:59:02 GMT
first. credit cards much more secure than debit cards. one thing apple cards do is they don't have a number on their card, they use a different number when you use a terminal (swipe, tap, whatever) than when you look up a number to use online. their customer service is also excellent.
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snyder
Pearl Clutcher
Posts: 4,323
Location: Colorado
Apr 26, 2017 6:14:47 GMT
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Post by snyder on May 15, 2023 18:59:57 GMT
I think Chase has a reputation of having more card compromised than other brands. I assisted a person with some of her finance stuff due to fraud on her Chase accounts. They issued her a new card, and when she went to pay it the first month, she had 4 charges on it for things she never bought. She had only used it to buy cigarettes and a few groceries. I have Visa cards and no problems that I can remember as far back as I can remember having my first credit cards.
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Post by katlady on May 15, 2023 19:08:28 GMT
I've used a Chase United card (though about to change that) for the past 10 years. It's been compromised twice. Both times Chase handled it quickly and had a new card to me in less than 48 hrs. When you use your card, are you presenting the physical card? Or do you use it with Apple Pay? The only times I pull out my card these days is when a place does not use Apple Pay. Apple Pay is more secure and I recommend using that method when possible. I'm sure busy can explain the mechanics of why it is a lot more clearly than I could. Ok, so using Apple Pay on my devices is safer than tapping (in person), and using my Chase card *directly* online? Does it make any difference that I only tap, not swipe or insert my card in person? Taping, whether it is your phone or the actual card, is safer than inserting or swiping. The device can’t skim your card info if you tap. The Apple Card itself has added protection as was mentioned above. The Apple Card has different card numbers depending on how you use the card.
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iowgirl
Pearl Clutcher
Posts: 4,295
Jun 25, 2014 22:52:46 GMT
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Post by iowgirl on May 15, 2023 19:18:25 GMT
I've had mine for more than 30 years. It's a Target Mastercard. It used to be Visa. It has been compromised once. They notified me almost immediately after it had happened. A few years ago, when Target was compromised (my card was never) they sent me a new card, then switched it to Mastercard shortly after that.
My husband has his through a bank, and he has had his for probably 40 years - nothing.
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Post by 950nancy on May 15, 2023 19:26:28 GMT
Three times officially and then once when my husband forgot he ordered something and the card was cancelled. Thankfully every time the card company has made it quite easy (they've figured it out twice). I've had the same company since the 80's and they are so easy to work with during these times.
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GiantsFan
Prolific Pea
Posts: 8,488
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on May 15, 2023 19:31:17 GMT
I use my Costco Visa for everything except regular monthly expenses like utilities. For those I have a separate card. A few years ago 2018-2020 it was happening a lot! like every 4-6 months (that was the reason I switched my utilities to a separate card).
One time when I had fraud and called to replace. I got the new card and activated it. Before I even used it it was compromised. Like the next day. Canceled that card and account.
DH has had the same card for like 25 or 30 years!
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Post by Linda on May 15, 2023 19:35:47 GMT
I haven't had a credit card in years but I use my VISA branded debit card for everything. I've got fraud alerts relatively frequently but they are always on purchases I'm actually making (for about six months recently it alerted every time I bought groceries at Aldi...which is weekly). I've never once had my card compromised.
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peasquared
Drama Llama
Posts: 5,731
Jul 6, 2014 23:59:59 GMT
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Post by peasquared on May 15, 2023 19:38:24 GMT
Mine is at least one a year for the last ten years. I do a lot of online shopping, which may increase my odds, I don't know. What I DO know is that at least 6 times have been connected to Best Buy, and one was a server at a restaurant who while taking care of my bill decided to go on an online shopping spree.
I love that I'm not out anything, but I have so much on auto-pay it's frustrating.
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valincal
Drama Llama
Southern Alberta
Posts: 5,778
Jun 27, 2014 2:21:22 GMT
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Post by valincal on May 15, 2023 19:45:02 GMT
I’m not sure if it’s relevant or not but one thing I’ve noticed in the US is that restaurants do not use POS machines for payment at the table. They bring you the three paper receipts (such a waste!) where you can then add a tip and they somehow are able to process that (the tip) after they’ve already given you back your credit card. In Canada, your card doesn’t leave your hand. The server brings the machine to the table and you tap or insert your card and can request a receipt or decline one.
I’ve also used my credit card at shops etc. in the US where no PIN was required but in Canada if you insert your card into a machine you must enter a PIN.
That said, we definitely have our credit cards compromised here too. It just doesn’t seem to be as often.
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