naby64
Drama Llama
Posts: 6,429 
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Post by naby64 on Nov 14, 2023 15:25:10 GMT
While the apology can be appreciated by those not affected directly, it would have been nice for the ladies at SG to publicly apologize. Maybe on their FB page, where the offenses took place. They personally know the people that commented on their post and they in turn responded rudely or even unethically by posting their shopping history. Which, again, was incorrect. It wouldn't take that much out of their day to send these ladies an email or a text. Yes, they have access to their phone numbers. The people affected by the remarks were ladies that used to shout to the heavens the goodness of SG. Promote their business. Shop them almost exclusively. Sorry, not sorry, but this has just splashed all over me.
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Post by ScrapbookMyLife on Nov 14, 2023 17:18:51 GMT
I've only ordered from them once, so I have no vested interest in the current happenings.
With that said....
It's sounds the whole thing was handled poorly:
The explanation and announcement in regards to change of rewards.
The facebook replies, commentary, and lashing out...trying to justify the changes.
The outing of peoples personal information.
In general, the overall customer service and handling of the concerns and backlash, in regards to the changes.
A quick check of the owners pea status, she has been a member here on this board for quite a few years.
I presuming that she has been in the scrapbook industry for quite a length of time.
Pea history, message board history, the scrapbook industry as a collective whole.
She or they, had to have known that any "issues or drama", would be discussed here on this message board and in other social media forums.....and that any and all responses and communications should have been well thought out and handled with grace.....instead of first impulse and heated reaction (that never goes over well).
It wasn't handled properly, and now there is outrage, upset, and unhappy customers.
Now there is back-peddling and I'm sorry....but the damage has been done.
There have been many scrapbook industry drama's, customer service drama's, issues, and extremely bad behavior over the years. (Some way worse than this situation).
How issues are handled, can mean grace and understanding or a complete fiasco.
You'd think the scrapbook companies, scrapbook product designers, store owners, fan and groupie appointed scrapbook celebrities, the wannabee and desperate to be a scrapbook celebrities......would have learned by now >> any and all issues, drama, bad behavior, shitty customer service, etc... is going to be front and center on the pea message board and other forms of social media.
Hopefully this owner and this company learns from their current mistakes made, and do better going forward.
Hopefully they start with individual apologies, to those whose personal information was made public and to those that they were rude to.
In this day and age, where everything is public.....people and companies, should think before they speak.....and have good customer service skills.
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Post by guzismom on Nov 14, 2023 21:36:42 GMT
Thank you! I am always looking for great sketches for 4x6 photos. I love SG for their sketches, I can't think of the last time I made a page without using one of their sketches. And I'm pretty sure I own dang near every single one they've ever created, lol. I pretty much shop only with SG for my scrap supplies, I love the little kits that I get with my $25 order each month. I especially love the Bank it program. I'm not mad about the change,  I'm still going to keep ordering and I like that they're going to do more preorders. ETA: I didn't read all the comments before I responded, but I don't do FB so I miss all that stuff... Much of the stuff they offer for preorder can be had immediately on other sites... |
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Post by riversong1963 on Nov 14, 2023 23:20:34 GMT
While the apology can be appreciated by those not affected directly, it would have been nice for the ladies at SG to publicly apologize. Maybe on their FB page, where the offenses took place. They personally know the people that commented on their post and they in turn responded rudely or even unethically by posting their shopping history. Which, again, was incorrect. It wouldn't take that much out of their day to send these ladies an email or a text. Yes, they have access to their phone numbers. The people affected by the remarks were ladies that used to shout to the heavens the goodness of SG. Promote their business. Shop them almost exclusively. Sorry, not sorry, but this has just splashed all over me. Yes, I agree; and these are probably the same ladies who defended them time and time again when others had issues or complaints. Irony is often sad. |
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Post by tinksmommy on Nov 15, 2023 2:04:52 GMT
I had over 2100 points and was saving those to buy Allison’s Writing to Remember digital book which is $40. It is a huge difference to go from a full $20 off any purchase to 20% off your total. Let’s see $40-$20=$20; 20% off $40=$8. $20 vs $32 to purchase. Hmmm, which was the better deal for me? I am very displeased by the lack of notice or grace period especially since I would have used it on a digital product. Irritating!
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Post by tinksmommy on Nov 15, 2023 2:12:11 GMT
I love SG for their sketches, I can't think of the last time I made a page without using one of their sketches. And I'm pretty sure I own dang near every single one they've ever created, lol. I pretty much shop only with SG for my scrap supplies, I love the little kits that I get with my $25 order each month. I especially love the Bank it program. I'm not mad about the change, I'm still going to keep ordering and I like that they're going to do more preorders. ETA: I didn't read all the comments before I responded, but I don't do FB so I miss all that stuff... Much of the stuff they offer for preorder can be had immediately on other sites... A Cherry on Top gives you 20% off of preorders. A great deal. |
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Post by mom on Nov 15, 2023 3:04:15 GMT
I think I've only shopped at SG once or twice before (and only for classes). But watching this unfold has been eye opening, for sure. I *get* they are a small, family owned business. But thats the reason I expected more in response to their 'apology', I guess. This isn't some big online store that doesn't know who their shoppers are. They know who they are and from what I can tell, haven't gone out of their way to apologize publicly. Perhaps it's happening behind closed doors - but I doubt it. The SB world is small enough that it would be talked about, but maybe I am wrong.
Is it fair that I hold them to a higher standard than say Amazon? Probably not. But such is life. I have owned a small retail business and know that it sucks to mess up publicly. But when you mess up, you apologize to those who you hurt. You don't just post a snotty message on a message board and hope those whose info was posted gets word of it. But the way this has been handled just reeks of 'apologizing only so people will shut up' and not necessarily because they truly believe this whole mess was preventable.
All this does give me pause, though, going forward. Will it keep me from purchasing another class? I don't know. But I *do* know I will have all of this in the back of my mind when deciding where to spend money going forward (ask Persnickety Prints how much I have spent with them since they outed a customer here at 2Ps. Zilch. I have credit there that I refuse to use now).
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Post by pennyscraps on Nov 15, 2023 15:24:59 GMT
It all makes me very, very sad.
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Post by scrappyrabbit on Nov 15, 2023 16:37:23 GMT
I think I've only shopped at SG once or twice before (and only for classes). But watching this unfold has been eye opening, for sure. I *get* they are a small, family owned business. Buts that the reason I expected more in response to their 'apology', I guess. This isn't some big online store that doesn't know who their shoppers are. They know who they are and from what I can tell, haven't gone out of their way to apologize publicly. Perhaps it's happening behind closed doors - but I doubt it. The SB world is small enough that it would be talked about, but maybe I am wrong. Is it fair that I hold them to a higher standard than say Amazon? Yeah. But such is life. I have owned a small retail business and know that it sucks to mess up publicly. But when you mess up, you apologize to those who you hurt. You don't just post a snotty message on a message board and hope those whose info was posted gets word of it. But the way this has been handled just reeks of 'apologizing only so people will shut up' and not necessarily because they truly believe this whole mess was preventable. All this does give me pause, though, going forward. Will it keep me from purchasing another class? I don't know. But I *do* know I will have all of this in the back of my mind when deciding where to spend money going forward (ask Persnickety Prints how much I have spent with them since they outed a customer here at 2Ps. Zilch. I have credit there that I refuse to use now). If anything, it is a good reminder to be careful about what we post here (or on social media if using that). Because the small businesses have the ability to dox us. That’s my read on the situation, that they doxxed a customer on Facebook essentially and that is not ok. |
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naby64
Drama Llama
Posts: 6,429
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Post by naby64 on Nov 15, 2023 16:59:52 GMT
scrappyrabbit, not so much doxxing but going into their own records and just giving false information of her shopping record.
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Post by scrappyrabbit on Nov 15, 2023 17:19:29 GMT
scrappyrabbit, not so much doxxing but going into their own records and just giving false information of her shopping record. Yes true. I guess if they wanted to dox the customer, they could though. And that’s what gives me pause. |
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I'm still going to keep ordering and I like that they're going to do more preorders. 
