Wanna hear my Prime shipping story?

I wanted to buy towels. I looked online at reputable retailers but really didn't want to spend $400 on a new set of towels.  I decided to buy some on Amazon.  To get everything I needed would be about $150 so I figured it was cheap enough that if they lasted me 5 years, I would be fine with it.  They are Turkish cotton and got good reviews.

I ordered 1- 4 pack of hand towels and 3- 4 packs of bath towels to just see what I thought.  These are white towels packaged in plastic.  You know how Amazon puts everything in a box? Like a tube of mascara in a box 1000 times too large? No box on any of these.  2 of the towel sets came with the plastic ripped and the towels dirty.  I returned them.

Fast forward I just decided to try the towels I that I kept and see how they held up.  They were fine so I figured I would try again.

Ordered one set of the bath towels - came in plastic, torn dirty. Returned them and they sent a replacement.  Showed up in plastic, torn, dirty.  Got on chat with them and was transferred no less than 4 times and they kept asking me to explain the problem.  I told them to read the chat.  I wasn't going to keep playing their games.  They all apologize.  The first person said they would credit me $150 and I should just go to a store to buy the towels if I didn't want them to show up dirty.  I let that person have it.  I was finally sent to a supervisor who asked what I wanted.  I said "I want 2 packages of the 4 BATH towels sent in a BOX".  Back and forth and finally they said to keep the dirty towels (fine, I will donate them to the animal shelter) and they would send me 2 packages (no charge) and put a note to shipping to put them in a box.  When they sent the screenshot of the order it said "hand towels".  I told them that is NOT what I wanted.  More back and forth.  Eventually they said they had the right thing and all should be good.  I told them, "well, we will see".

Next day, Amazon shows up.  I go outside and it is one package of hand towels in torn plastic, no box!  WTF?  This time I call Amazon and demand to speak to a supervisor.  I am tired of being nice.  I spend 45 minutes on the phone and the guy is very apologetic (as they always are but are so not helpful).  He contacted the logistics supervisor because he said this shouldn't be happening.  No shit.  He said he would refund all my money on all the towels but in the end he only refunded me about half the money.  I decided I can't deal with this anymore.  He told me not to order any more because obviously Amazon has some sort of issue with shipping these.  I said "Great, now I don't have towels and I'm out money". 

How hard is it to put a damn plastic bag in a box?  That is all I wanted.  What I asked them was why their delivery people were leaving obviously damaged items at my door?

This has been going on for almost a month!