Post by christine58 on Oct 25, 2024 20:34:32 GMT
So somehow my mom and dad's email wasn't working ie. no mail was coming through to either account. We kept my dad's after he died because some of the bills came to that email etc.
So we were able to reset my mom's password (she forgot what it was) because her recovery phone number was right. Can't get into my dad;s with his correct password because they send a text to the recovery phone number. WELL he never changed it from their landline. SO the help bot sends me back to log in and of course no luck.
Has anyone been helped with their live phone help?? Or any suggestions? I think we have every bill changed to her email but she's afraid she might have forgotten one. She is 87----gets frustrated easily.
So we were able to reset my mom's password (she forgot what it was) because her recovery phone number was right. Can't get into my dad;s with his correct password because they send a text to the recovery phone number. WELL he never changed it from their landline. SO the help bot sends me back to log in and of course no luck.
Has anyone been helped with their live phone help?? Or any suggestions? I think we have every bill changed to her email but she's afraid she might have forgotten one. She is 87----gets frustrated easily.
And good luck - I know how frustrating it can be to get things like this sorted out.