suzastampin
Pearl Clutcher
Posts: 2,587
Jun 28, 2014 14:32:59 GMT
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Post by suzastampin on Jan 9, 2015 11:40:46 GMT
No good words here. We have just the basic cable, about 20 channels. They keep taking away channels from the basic option, making them only available on the digital option. Plus, now we have to pay $2.75 a month to have the 3 network channels. It's going up starting this month. I'm waiting to see the new bill as they've said there will be a $3 charge for carirying sports channels. I'm not sure if we will be hit with that even though we don't have any sports channels.
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4cboysmommy
Full Member
Posts: 213
Sept 13, 2014 1:19:39 GMT
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Post by 4cboysmommy on Jan 9, 2015 12:02:06 GMT
Sub Direct TV and I agree. We switched about 6 months ago and have been pretty happy. I think they all have the stupid promotional price and hope that people don't call back when their bill goes up. I hate playing the game, but usually end up getting our bill close to what it was before. We had horrible customer service with satellite and so far so good with TW. I'm sure it will change, but going to enjoy it while it lasts.
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Post by Crack-a-lackin on Jan 9, 2015 12:03:25 GMT
TiVo is a DVR so they are the same thing in theory but I will never give up my TiVo. I REFUSE to give Comcast a penny more than I have to so I won't use their DVR and I don't want a cable box so I will stick with TiVo.
I very seldom have issues with my cable or internet but I still hate Comcast based on their customer service and problems I've had in the past. They are the worst.
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Post by momof3pits on Jan 9, 2015 12:18:08 GMT
I wish we could switch to Uverse. It isn't offered in our zip code. One zip code over, it is. We had uverse at our old house. Still dealt with rate increases, but loved the service. Moved 3 miles, still in same zip code and not available. We were so mad! Now, we have direct tv and after a year, our bill went from 71 to 114. I called and some woman at a call center that I couldn't even understand was unwilling to give us new promos. When I told her that was giving me no incentive to remain a customer, there were crickets and I couldn't believe the lack of customer service. Not to mention, we have had a ton if problems with the boxes functioning properly. We miss our uverse, but not much we can do about it.
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Post by pretzels on Jan 9, 2015 12:23:46 GMT
Nope. Zero. Zilch. NOTHING.
Five years ago, when we were hit by Hurricane Ike, obviously things were chaotic for a while. My town wasn't hit as hard as others. We were out of our house for two weeks because we had zero electricity. At the time, we used TW for cable, Internet and digital phone. So Entergy gets power back on at our house and we come home. THREE WEEKS LATER, we still have no cable, Internet or phone. Everything was for the most part back to normal. My kids were back at school, DH and I were back at work... And there were no cable wires or poles down in our neighborhood. So I called them and reported it. They said that someone would get back to me. I waited three days; no call. So I called back. They explained that they were very busy, blah, blah, blah, and essentially didn't handle my problem. A few days later, the newspaper reported that TW had restored services to the entire area, but if for some reason yours wasn't restored, call and make an appointment for a repairman to come out and look at it. So I called. Apparently, their definition of "appointment" and mine are two completely different things. I called, gave them my info and they said, "OK." BUT THEY WOULDN'T GIVE ME A DATE OR TIME A PERSON WOULD BE THERE TO LOOK AT IT.
That is not an appointment!
I pitched the biggest fit anyone ever has, plus I sent e-mails and left voicemails for every single TW person I could find, including people in NYC who were probably thinking, "What the hell?"
They finally sent someone out, he climbed the pole and there was a wire loose. It took him literally 20 minutes to climb the pole, fix it and climb down. I was so pissed at the end. We got our bill the next week -- for double what it normally was.
We switched to Dish for cable the next week, dropped our landline altogether. We still have them for Internet because that's really the only option we have here. I hate paying that bill every single month.
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Post by camanddanismom on Jan 9, 2015 12:27:50 GMT
Another hater here. So expensive and so little for your money. Their guide stinks. I don't have anything nice to say except their techs that come to the house have always been helpful and considerate. We have no other choice here.
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