freebird
Drama Llama
'cause I'm free as a bird now
Posts: 6,927
Jun 25, 2014 20:06:48 GMT
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Post by freebird on Jun 1, 2015 17:39:23 GMT
I'd file the complaint anyway.
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Deleted
Posts: 0
Apr 26, 2024 22:29:55 GMT
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Post by Deleted on Jun 1, 2015 17:44:49 GMT
I think it's a terrible situation to be in, but it really could be an error. If not though, and they are trying bait and switch (which is likely since it impacts the mo payment amount) then I hope she gets out of it exactly what she wants. (old car back). What if they tell her they don't have her car anymore? They sent it to auction or sold it to another buyer. I remember looking for a car in the late 70s. The salesman actually told me to come back with my husband and he would let me test drive. It goes without saying that I never went back. I wouldn't go back either.
I spent the time researching vehicles. I had many choices and DH would've agreed to anything. (within reason...He probably would've balked at $35,000 and up) I chose my vehicle. I chose the dealership. I test drove it. I chose the options. I negotiated the price. All alone. Me.
I brought my DH in for paperwork and we are on the loan together.
Shortly after, I began getting communication via email addressed to my DH. When Honda called me for a survey, I told them that I was so pleased with my car, the dealership, etc...told them how I felt respected as a woman. That feeling was ruined when my DH was listed on the communication. He spent less than an hour in the dealership. I did ALL the legwork. I told them that I understood automated systems and that his name may very well be first, so the field is automatically filled...but I told them how dismissive I felt it was.
Since my survey with Honda on the phone, every piece of communication has come addressed to me.
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SweetieBsMom
Pearl Clutcher
Posts: 4,599
Jun 25, 2014 19:55:12 GMT
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Post by SweetieBsMom on Jun 1, 2015 17:56:30 GMT
I'd file the complaint anyway. Me too. Sounds like they do this a lot.
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Post by BoilerUp! on Jun 1, 2015 17:57:34 GMT
Glad she got what she wanted. I would personally never do business with that dealer again! I'd let me friends know about this strange situation also.
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Post by cade387 on Jun 1, 2015 17:57:45 GMT
I'd file the complaint anyway. Otherwise she is just going to let other folks be ripped off in the future.
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Post by elaine on Jun 1, 2015 18:26:26 GMT
Like Anna banana did, we ALWAYS get preapproved for a loan from our credit union before setting foot in a dealership. Your sister might want to try that next time she goes in so that she doesn't have to depend on dealership financing. Preapproval is a good idea, for sure...but don't assume "dealership financing" is always going to be terrible.
We went in, pre-approved through USAA and the dealership beat the interest rate. I was shocked because I assumed USAA would be best.
I agree - we went with Toyota's financing instead of Navy Fed on dh's car, because they got us 1% financing. So, dealer financing can be great. Going in with our own financing set gave us a good bargaining chip and made it so that we wouldn't be dependent on whatever the dealership was able to offer. We could also figure out exactly what or payments would be if we got $X for our trade-in and paid $Y for the car - no surprises.
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Jun 2, 2015 10:29:32 GMT
Thanks for the update. I'm glad that things worked out.
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Post by katieanna on Jun 2, 2015 13:24:26 GMT
I just read your OP (with the update) and I'm glad that the situation worked out well for your sister.
Without reading the other responses, I'd like to share something that happened to my supervisor just recently. A neighbor of hers was getting her driveway coated. One of the men on the job asked her if she would like an estimate to do her driveway. She agreed and then later gave her the price of $185. She said, "Really??? You'll do my whole driveway for 185?" He said they would.
Days later while they were on the job and she was at work, he called her and said that they'd made an error. They had measured her neighbor's driveway by mistake instead of hers. Since the neighbor's driveway was smaller than hers, the price would be different. She asked them how far they were on the job and he told her that they were half way through. My supervisor was all upset, thinking that they were doing her neighbor's driveway and the problems that could result from that. So she high-tailed it out to her home and said that when she got there, they were actually doing her driveway and had just started the job. She told him that he'd lied to her about how far they were into the job. He gave her some baloney about having to "prep" and clean the driveway first.
My supervisor told me that she was willing to pay them more; she was just worried that they were doing the wrong driveway. I told her that it sounded like it was a scam from the beginning, just to get the job, and then charge her more for it. Besides, if they had measured her neighbor's driveway, then why were they working on my supervisor's driveway? You'd think they would have started work on the driveway that they had measured. I believe that (1) they didn't expect her to leave work and drive home and (2) this isn't the first time they pulled this scam.
This sort of trickery really gets under my skin. I'm SO glad your sister caught them on it!
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scrapnnana
Drama Llama
Posts: 6,119
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Jun 2, 2015 14:53:31 GMT
Something kind of similar happened to our son, only he was buying his first car rather than trading one in.
We all thought it was pretty slimy the way it was handled, especially since the time he found out that there was an issue (it had to do with the financing, and he ended up paying a higher interest rate), it was past the three days that he could return the car.
Edited to add: Personally, I think you should still file the complaint. They only accommodated you AFTER you threatened to return the car and file the complaint. (They may have already sold your car that you'd traded in.)
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