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Post by foucaultgirl on Sept 17, 2015 15:23:55 GMT
Have you had any response to the Halloween stamp issue impearia? Not a satisfactory one anniefb...I got sure we will refund you Calico points...no I have heard of no plans to reorder this set. The End. It took ages to get a refund. And I had already started another convo by the time I got that answer...5 days ago...so today I started ANOTHER one saying I want my stamps or a I want refund for the house I would never have bought, which is now USELESS to me, and I want to speak to a supervisor and if I cannot get the stamps I want to know WHY not...oh and I haven't seen my CP points either... Sighhhhh just send me my darn stamps! foucaultgirl tried to do something super nice for me...and bought the digital set for me...but SC screwed it up and all I found was the house digital stamp...no guests again...WTH it is like they hate me. Thank you so much for your kindess foucaultgirl that was just so sweet! You're very welcome! I re-ordered the guests, in case they were unwilling or unable (due to designer contracts or some such) to transfer the guests once they deposited the house digitals stamps - hopefully you'll have BOTH in digital form soon! I'm super-excited to see what you make with it! (Although I really, really hope that they track a Halloween Guests set down for you, too!  ) I will say that the confusion might have been caused by my phrasing - I asked for the Halloween house set to be transferred, not realizing actual HOUSE stamp digital was in the digital stamps section, and thinking that, because I purchased the Hallowen Guests set, they'd just transfer files over. This may be more of a case of me being unclear and SC being in crisis than a separate gaffe. Lesson learned, though: next time I will screen shot the item I'm mentioning, and double check that the name is 100% correct with what's listed on the site. I'm sorry for the confusion! I hope the rest of the digital set arrives soon! |
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Post by aggiebonfire00 on Sept 17, 2015 15:32:28 GMT
Not a satisfactory one anniefb...I got sure we will refund you Calico points...no I have heard of no plans to reorder this set. The End. It took ages to get a refund. And I had already started another convo by the time I got that answer...5 days ago...so today I started ANOTHER one saying I want my stamps or a I want refund for the house I would never have bought, which is now USELESS to me, and I want to speak to a supervisor and if I cannot get the stamps I want to know WHY not...oh and I haven't seen my CP points either... Sighhhhh just send me my darn stamps! foucaultgirl tried to do something super nice for me...and bought the digital set for me...but SC screwed it up and all I found was the house digital stamp...no guests again...WTH it is like they hate me. Thank you so much for your kindess foucaultgirl that was just so sweet! You're very welcome! I re-ordered the guests, in case they were unwilling or unable (due to designer contracts or some such) to transfer the guests once they deposited the house digitals stamps - hopefully you'll have BOTH in digital form soon! I'm super-excited to see what you make with it! (Although I really, really hope that they track a Halloween Guests set down for you, too! ) I will say that the confusion might have been caused by my phrasing - I asked for the Halloween house set to be transferred, not realizing actual HOUSE stamp digital was in the digital stamps section, and thinking that, because I purchased the Hallowen Guests set, they'd just transfer files over. This may be more of a case of me being unclear and SC being in crisis than a separate gaffe. Lesson learned, though: next time I will screen shot the item I'm mentioning, and double check that the name is 100% correct with what's listed on the site. I'm sorry for the confusion! I hope the rest of the digital set arrives soon! You are awesome. That is all. |
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Post by Flibbertigibbet on Sept 17, 2015 15:34:57 GMT
FYI: they aren't answering the phones. I just called and got a voicemail.
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Post by christyharris on Sept 17, 2015 15:52:16 GMT
I was checking out my Instagram feed (darn not being able to sleep!) and man! SC is taking a beating on their page. I am actually surprised they left the comments up and not deleted them. I think they may reassess posting to IG. I emailed ccatabay last night and she told me that SC told her to leave the package outside with a note. Who ever heard of leaving a note? Are they giving everyone bits and pieces of what they should do? That would be nice if they were working with each person to find a compromise that works the easiest for them. Sad. But of course there are a couple of SC cheerleaders on that Instagram post too. "This project life kit was packed!" Yeah, packed full of something else! |
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lizacreates
Pearl Clutcher
Posts: 3,862 
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Post by lizacreates on Sept 17, 2015 16:05:47 GMT
FYI: they aren't answering the phones. I just called and got a voicemail. Maybe they're busy with the preview chat dates. You know...playing the fiddle while Rome is burning. |
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Post by freeatlast on Sept 17, 2015 16:31:57 GMT
I think they may reassess posting to IG. I emailed ccatabay last night and she told me that SC told her to leave the package outside with a note. Who ever heard of leaving a note? Are they giving everyone bits and pieces of what they should do? That would be nice if they were working with each person to find a compromise that works the easiest for them. Sad. But of course there are a couple of SC cheerleaders on that Instagram post too. "This project life kit was packed!" Yeah, packed full of something else! Of course, it was packed. It was put in a box with a shipping label and UPS picked it up. Now the contents, well, that's a whole different thing. |
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Deleted
Posts: 0
Nov 29, 2024 10:34:16 GMT
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Post by Deleted on Sept 17, 2015 16:58:54 GMT
Has anyone had their duplicate box picked up? I haven't opened a convo. It's sitting on my dining table waiting for ups to ring my doorbell.....nothing so far. I'm not leaving it outside cos we've had rain this week. Been 5 days.....
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Post by Flibbertigibbet on Sept 17, 2015 17:05:48 GMT
Two more days and no word back since they said they weren't aware they didn't send the kit I ordered. Do they have any employees left? I tell ya they are going to close the doors any day now.
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Post by macaddict on Sept 17, 2015 17:10:04 GMT
Has anyone had their duplicate box picked up? I haven't opened a convo. It's sitting on my dining table waiting for ups to ring my doorbell.....nothing so far. I'm not leaving it outside cos we've had rain this week. Been 5 days..... I was wondering that as well. I wonder if UPS will leave a sticker |
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Post by mdith4him on Sept 17, 2015 17:10:24 GMT
Wow. I have to say I'm surprised at how many people haven't heard back from CS after so many days. Even though sometimes their responses aren't awesome, I don't remember people complaining that they haven't heard back at ALL. [Or maybe I'm just out of the loop.] If it's taking this long they must have a TON of double shipments. Ugh. I really do feel bad for the CS team...it would staaaank to have to deal with all this.
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Post by macaddict on Sept 17, 2015 17:10:45 GMT
Two more days and no word back since they said they weren't aware they didn't send the kit I ordered. Do they have any employees left? I tell ya they are going to close the doors any day now. Ha! Then I wouldn't have to worry about seeing back the dupe orders. LOL  |
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kaybree
Full Member
Posts: 248
Jul 23, 2015 10:38:23 GMT
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Post by kaybree on Sept 17, 2015 17:19:44 GMT
Wow, their IG is turning into a big pile-on. I wonder if they are missing Rob yet? He wasn't always the most level-headed, but he got shit done.
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Post by abr79 on Sept 17, 2015 17:31:10 GMT
Pile ons in social media is rough. Especially at the speed these babies are coming in.
Have you all seen any recent posts by Cathy Vee or SaraV lately? Are they gone, too? I'm assuming SaraV is as I think she used to do what Caitlin does now. But wasn't sure about Cathy - the Las I've seen her post was with that mega date stamp.
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Post by foucaultgirl on Sept 17, 2015 17:43:23 GMT
Pile ons in social media is rough. Especially at the speed these babies are coming in. Have you all seen any recent posts by Cathy Vee or SaraV lately? Are they gone, too? I'm assuming SaraV is as I think she used to do what Caitlin does now. But wasn't sure about Cathy - the Las I've seen her post was with that mega date stamp. I hate to see a pile-on happening, but, simultaneously, I really hope that multiple customers expressing dissatisfaction across a number of social media platforms will prod them to re-evaluate some policies. |
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Post by mdith4him on Sept 17, 2015 17:48:30 GMT
Cathy Vee isn't CS, so maybe she's just trying to stay out of things for awhile. Or maybe with some of these mishaps recently, people are being pulled off their regular duties and asked to help fix other stuff?
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 17, 2015 18:34:36 GMT
I hope zazzy's thread stays up a bit longer before it's deleted.
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 17, 2015 18:45:28 GMT
Wow. I have to say I'm surprised at how many people haven't heard back from CS after so many days. Even though sometimes their responses aren't awesome, I don't remember people complaining that they haven't heard back at ALL. [Or maybe I'm just out of the loop.] If it's taking this long they must have a TON of double shipments. Ugh. I really do feel bad for the CS team...it would staaaank to have to deal with all this. There's a customer in Dubai...she said she has her kits freight forwarded (from US, I'm guessing) and she's already paid for shipping twice. She received a duplicate shipment and she can't get a reply. If I were her, I'd just let it go and dispute any extra charge with the cc company. There might come a time when people will just give up and do this. What else is there to do? |
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Post by macaddict on Sept 17, 2015 18:49:19 GMT
I got a response! > That is totally fine that you opened the duplicate shipment. We realize that some people may have gotten their packages before we realized this happened. Don't worry at all! Unfortunately we are unable to send you a label to have this picked up as the process as already begun with UPS. UPS will be making 3 attempt to pick this up. The first attempt will be a random one where they come to your home looking for this. The second and third attempt they will contact you to schedule a pick up. This may be a better situation for you. We appreciate your patience during this time and please let us know if we can assist with anything else.
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ZaZu
Shy Member
Posts: 37
Location: International Woman of Mystery
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Post by ZaZu on Sept 17, 2015 19:01:54 GMT
Dear Studio Calico:
I’ve come up with a few solutions that will help you eliminate negativity from the message boards:
1. Hold all posts for moderation to weed out anything deemed negative. Labor intensive but effective.
2. Take down the message boards altogether. Easy peasy.
3. Hire as many CS reps as it takes to answer queries in a timely fashion as well as install a phone
line so customers can contact someone in person if need be. This would prevent customers from
panicking and taking their issues to the message boards. This is my fave solution.
How about it, Studio Calico?
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Post by anniefb on Sept 17, 2015 19:50:54 GMT
Did anyone else just get the new '1st month for $1' offer? Sounds like a sensible thing to send out when you've got how many thousand unanswered CS issues and conversations  |
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Post by macaddict on Sept 17, 2015 19:52:20 GMT
Did anyone else just get the new '1st month for $1' offer? Sounds like a sensible thing to send out when you've got how many thousand unanswered CS issues and conversations It's a joke. I was thinking of unsubscribing to their email. Just sad! |
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craftykitten
Pearl Clutcher
Posts: 4,304
Jun 26, 2014 7:39:32 GMT
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Post by craftykitten on Sept 17, 2015 19:52:30 GMT
Did anyone else just get the new '1st month for $1' offer? Sounds like a sensible thing to send out when you've got how many thousand unanswered CS issues and conversations It's because they <3 us, you know! |
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Post by artsyk on Sept 17, 2015 19:56:32 GMT
Must be hurting for subs...just got another email to start a sub for $1...
eta...should have refreshed to see other posts about this LOL
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Post by katemac on Sept 17, 2015 20:05:00 GMT
I cringed at the "because we <3 you" subject line on that email.
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Post by aggiebonfire00 on Sept 17, 2015 20:11:23 GMT
I laughed because I got the email and you know they have no love for me!!!
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Post by abr79 on Sept 17, 2015 20:13:52 GMT
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Post by katemac on Sept 17, 2015 20:15:38 GMT
LOL!
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Deleted
Posts: 0
Nov 29, 2024 10:34:17 GMT
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Post by Deleted on Sept 17, 2015 20:20:16 GMT
What kind of pile-on is happening on Instagram?
And see, when they cut people off on the message boards, don't respond to the damn "conversations" they insist are necessary, don't have a damn phone line...people WILL find an outlet. And SC won't be able to stop it everywhere!
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Post by caribbeangirl on Sept 17, 2015 20:45:48 GMT
Their Instagram is definitely getting hammered. It's hilarious!
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Post by mdith4him on Sept 17, 2015 20:48:28 GMT
Can you delete comments on Instagram or not? I'm surprised they haven't taken down a post or two to minimize the damage.
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