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Post by anniefb on Sept 18, 2015 23:25:20 GMT
I got a generic note today the ups was going to deliver a shipping label for me, but I think it came from ups. I haven't gotten any response about my missing items, and really I strongly feel I shouldn't have had to contact them about that. They put a note in my box saying what was missing, so it isn't like they didn't know. They have no idea. I contacted them because I got one of the sorry cards and they said they had no record of not sending it.  |
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Deleted
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Nov 29, 2024 15:28:16 GMT
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Post by Deleted on Sept 19, 2015 0:05:42 GMT
Ups picked up my box. On the label they had today as the first scheduled day to try pick it up. Also I had opened mine and resealed it...no problems Bet you're glad to get it sorted. Just hope that somewhere there's a duplicate order that has the House Guests stamp for impearia  I hope so too! |
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Post by icequeen on Sept 19, 2015 0:16:27 GMT
I got a generic note today the ups was going to deliver a shipping label for me, but I think it came from ups. I haven't gotten any response about my missing items, and really I strongly feel I shouldn't have had to contact them about that. They put a note in my box saying what was missing, so it isn't like they didn't know. They have no idea. I contacted them because I got one of the sorry cards and they said they had no record of not sending it. Sad thing is, they were being 100% truthful. Thanks to the lack of packing slips, they technically have no record of anything in any box shipped. However, they do have accurate records of what they've billed you for. |
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Post by mdith4him on Sept 19, 2015 0:27:57 GMT
With this shipping debacle, I'm a bit concerned about my AE story kit/stamp. I got the shipping notice on Tuesday (15th), but the tracking has shown as "not found" all week. I just checked it and it is finally updated, but to "pre-shipment" dated today! I know USPS is really bad about updating the tracking, but my expectation is that when I get the shipping email, my item has actually shipped, not sitting in the limbo of pre-shipment three days later! I can't imagine they got the glitch fixed in time for AE kits. I don't sub to ABM or know when they ship, but if I did I'd be concerned about that too! Put the USPS tracking # in the UPS tracking box on the UPS website. They're shipping via Mail Innovations (??) where UPS takes it from the point of origin and then gets it to your local USPS. Once it gets there, it'll show up in the USPS tracking. |
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Post by merry on Sept 19, 2015 1:09:12 GMT
With this shipping debacle, I'm a bit concerned about my AE story kit/stamp. I got the shipping notice on Tuesday (15th), but the tracking has shown as "not found" all week. I just checked it and it is finally updated, but to "pre-shipment" dated today! I know USPS is really bad about updating the tracking, but my expectation is that when I get the shipping email, my item has actually shipped, not sitting in the limbo of pre-shipment three days later! I can't imagine they got the glitch fixed in time for AE kits. I don't sub to ABM or know when they ship, but if I did I'd be concerned about that too! This was exactly how mine shipped last month as well. It arrived via USPS on the 22nd. Mine is showing pre-shipment listed as today, and I imagine it will be about the 22nd when it arrives. So the good news is that it is the same as last month, but I do remember wondering why they sent out the shipping notice 3 days before the pre-shipment entry then too. I think it does have something to do with the UPS to USPS hand off, of which I have only experienced with SC shipping and just within the last few months. I'd love to know what the logistics of shipping this way is, as UPS is in my neighborhood consistently 6 days a week and it seems strange that they'd hand any packages off. |
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Post by impearia on Sept 19, 2015 1:13:56 GMT
Bet you're glad to get it sorted. Just hope that somewhere there's a duplicate order that has the House Guests stamp for impearia I hope so too! I got SO tired of waiting for a reply to my conversation 6 days now...that I called out Savannah on the message boards. She DID answer my conversation, but not really. She wrote 2 sentences basically saying Sorry, this shipping debacle is hard for us too. Hopefully the stamp set will be restocked soon. REALLY? REALLY? She did not answer my questions at all. So I wrote her back yet again saying she didn't answer my questions (like what am I to do with a USELESS empty house stamp which was purchased ONLY to go with the house guests I didn't get) Or how they could remedy the situation OR why they STILL haven't refunded my Calico points. I don't care that this is hard for SC too at this point. It is not my fault. i didn't make the mistakes, they did, so they should FIX it. I responded by asking if there was a way to put aside a stamp set for me when they return so it would not be sold out again. Let's see what happens... |
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Post by anniefb on Sept 19, 2015 1:23:05 GMT
I got SO tired of waiting for a reply to my conversation 6 days now...that I called out Savannah on the message boards. She DID answer my conversation, but not really. She wrote 2 sentences basically saying Sorry, this shipping debacle is hard for us too. Hopefully the stamp set will be restocked soon. REALLY? REALLY? She did not answer my questions at all. So I wrote her back yet again saying she didn't answer my questions (like what am I to do with a USELESS empty house stamp which was purchased ONLY to go with the house guests I didn't get) Or how they could remedy the situation OR why they STILL haven't refunded my Calico points. I don't care that this is hard for SC too at this point. It is not my fault. i didn't make the mistakes, they did, so they should FIX it. I responded by asking if there was a way to put aside a stamp set for me when they return so it would not be sold out again. Let's see what happens... Just getting ridiculous. 6 days without a proper answer  Hope they actually fix something soon - like your Calico points - that should be easy. |
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Post by impearia on Sept 19, 2015 1:52:35 GMT
I got SO tired of waiting for a reply to my conversation 6 days now...that I called out Savannah on the message boards. She DID answer my conversation, but not really. She wrote 2 sentences basically saying Sorry, this shipping debacle is hard for us too. Hopefully the stamp set will be restocked soon. REALLY? REALLY? She did not answer my questions at all. So I wrote her back yet again saying she didn't answer my questions (like what am I to do with a USELESS empty house stamp which was purchased ONLY to go with the house guests I didn't get) Or how they could remedy the situation OR why they STILL haven't refunded my Calico points. I don't care that this is hard for SC too at this point. It is not my fault. i didn't make the mistakes, they did, so they should FIX it. I responded by asking if there was a way to put aside a stamp set for me when they return so it would not be sold out again. Let's see what happens... Just getting ridiculous. 6 days without a proper answer Hope they actually fix something soon - like your Calico points - that should be easy. How can they expect people to open conversations when all they feel is ignored? Savannah said on the boards she had each of her CS people start a giveaway this week...it was like 3-4 people. Is that ALL the people they have answering conversations? Half of them said they were new as well. What happened to the regular CS people? She said there was a temporary shortage of staff... |
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Post by mdith4him on Sept 19, 2015 2:20:57 GMT
Lots of newbie CS people doesn't help a situation like this as they're probably still doing some training. Not that SC purposefully hired new people just before this crazy mess but I bet that's another reason things are slower. But if they're short staffed other people from other departments should pitch in. In small businesses you often have to do jobs you didn't originally sign up for.
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Post by laila2207 on Sept 19, 2015 2:26:25 GMT
Yesterday I got 3 emails saying this:
Hello, As you may have noticed, our warehouse dealt with a few shipping glitches during September main shipping. During this time, your order was not charged for shipping. I wanted to let you know that we will NOT be issuing an additional charge to collect the missed fees- instead, please consider shipment of this order on us! As always, thank you so much for your business. Have a great day, Savannah Customer Service Manager
I´m a member og a swedish SC group on Facebook and some of the girls over there got the same mail.
All I can say about this is: SORRY NOT SORRY SC!
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Post by laila2207 on Sept 19, 2015 2:28:21 GMT
Have you all seen their IG lately? On one of the pics there is almost no positive feedback.
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Post by mom on Sept 19, 2015 2:37:37 GMT
I am having to literally slap my own hand to keep me from commenting on the 'good enough' card photo. Really? Thats what you want on your feed when you have crappy service, products and people are leaving at a rate that you can't keep up with the conversations?
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Post by atxmom on Sept 19, 2015 2:53:53 GMT
It took 8 days of back and forth responses for my stationery kit cancellation to be processed. The email sent out at the beginning of Aug. announcing the change from the card kit said in part: "If you do not take any action by August 25th, your subscription will transfer to the Stationery Kit month to month plan. As always with our month to month plans, you can cancel with no penalty within our standard cancellation policy." However, they were trying to charge me $15 because I still had a month left in my card sub. After getting this response twice, I asked for the convo to be forwarded to a manager (Savannah) who then replied in part: "When we reached out to our customers to inform them of the kit transition, we also indicated that we wanted to give existing Card kit subscribers a chance to try the kit in August, and if they decided not to continue with the stationary kit, they could cancel without penalty as long as this cancellation occurred by August 25th." She included a screenshot of the email and a link to the relevant blog post "for my reference." Then she added, "I do understand that in the transition this could have easily been missed, and I am willing to waive the fee for you. You have been a customer of ours for a long time, and I appreciate that. I have cancelled your stationary kit effective immediately." I was going to not respond back, but I was irritated by her misreading of the announcement and the tone of her response. So I replied back: "To clarify, I did not take action by cancelling or converting my sub to a plan by Aug. 25. Therefore, as stated, my sub should have been transferred to the month to month plan allowing cancellation without penalty. (I have attached a screenshot for your reference.) Also please find this policy outlined on the blog. www.studiocalico.com/2015/08/introducing-the-stationery-kit I understand that with all of the shipping mishaps and cancellations to process, you could have easily missed the latter part of the paragraph about commitment." It's more my style to let it go, but I'm just so done with SC's lack of customer service. I seriously don't even recognize this company anymore. |
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Post by christyharris on Sept 19, 2015 2:56:20 GMT
Yeah that Instagram post is almost sad with all of the negative comments. Not that I feel bad for SC since they created this mess! At this point if they deleted all of the negative comments there would only be like two left!
And yes, to me the giveaways by the CS team have been a joke. Like hey guys, I know you are all waiting not so patiently for replies to your very important conversations but we want to play and have fun! So just be patient ok?! Lmao
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bethann64
Junior Member
Posts: 88 
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Post by bethann64 on Sept 19, 2015 3:17:58 GMT
So I am trying to decide. Do I start a convo about getting a refund for the 6x6 Baxter paper pad I paid for but didn't receive? Or do I just start a convo and cancel my PL subscription? I am so disappointed. But I guess I shouldn't be surprised. I think I need to be done and distance myself from there for now.
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Post by aggiebonfire00 on Sept 19, 2015 3:20:24 GMT
Yes! Definitely start a convo about getting a refund for that paper pad. It may not get answered for a few days, but you shouldn't just give them your money for nothing!!!
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Post by caribbeangirl on Sept 19, 2015 3:35:22 GMT
I am having to literally slap my own hand to keep me from commenting on the 'good enough' card photo. Really? Thats what you want on your feed when you have crappy service, products and people are leaving at a rate that you can't keep up with the conversations? That makes two of us! |
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Post by caribbeangirl on Sept 19, 2015 3:36:00 GMT
So I am trying to decide. Do I start a convo about getting a refund for the 6x6 Baxter paper pad I paid for but didn't receive? Or do I just start a convo and cancel my PL subscription? I am so disappointed. But I guess I shouldn't be surprised. I think I need to be done and distance myself from there for now. Yes! Don't just give them your money! |
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Post by meganliane on Sept 19, 2015 3:38:26 GMT
It took 8 days of back and forth responses for my stationery kit cancellation to be processed. The email sent out at the beginning of Aug. announcing the change from the card kit said in part: "If you do not take any action by August 25th, your subscription will transfer to the Stationery Kit month to month plan. As always with our month to month plans, you can cancel with no penalty within our standard cancellation policy." However, they were trying to charge me $15 because I still had a month left in my card sub. After getting this response twice, I asked for the convo to be forwarded to a manager (Savannah) who then replied in part: "When we reached out to our customers to inform them of the kit transition, we also indicated that we wanted to give existing Card kit subscribers a chance to try the kit in August, and if they decided not to continue with the stationary kit, they could cancel without penalty as long as this cancellation occurred by August 25th." She included a screenshot of the email and a link to the relevant blog post "for my reference." Then she added, "I do understand that in the transition this could have easily been missed, and I am willing to waive the fee for you. You have been a customer of ours for a long time, and I appreciate that. I have cancelled your stationary kit effective immediately." I was going to not respond back, but I was irritated by her misreading of the announcement and the tone of her response. So I replied back: "To clarify, I did not take action by cancelling or converting my sub to a plan by Aug. 25. Therefore, as stated, my sub should have been transferred to the month to month plan allowing cancellation without penalty. (I have attached a screenshot for your reference.) Also please find this policy outlined on the blog. www.studiocalico.com/2015/08/introducing-the-stationery-kit I understand that with all of the shipping mishaps and cancellations to process, you could have easily missed the latter part of the paragraph about commitment." It's more my style to let it go, but I'm just so done with SC's lack of customer service. I seriously don't even recognize this company anymore. I would have had to respond to that as well! |
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Post by meganliane on Sept 19, 2015 3:39:59 GMT
So are Amanda or Kadian answering any SC customer service issues or are they with other brands now?
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Post by foucaultgirl on Sept 19, 2015 3:45:46 GMT
So I am trying to decide. Do I start a convo about getting a refund for the 6x6 Baxter paper pad I paid for but didn't receive? Or do I just start a convo and cancel my PL subscription? I am so disappointed. But I guess I shouldn't be surprised. I think I need to be done and distance myself from there for now. If it were me, I'd handle the 6x6 Baxter convo first - I think it's likely that they will send you the paper pad. They sent me the wrong set of Baxter die-cuts this month and I had no problem getting them to send me the correct ones. Nor did they request I return the ones they accidentally sent to me. Admittedly, I *did* send a photo of the incorrect diecuts I received along with the convo - not sure if that helped or not. How they respond to your request for the paper pad you bought will probably help clarify if you feel like waiting to cancel the PL or not. HTHS!  |
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Post by mom on Sept 19, 2015 4:01:24 GMT
So are Amanda or Kadian answering any SC customer service issues or are they with other brands now? In the last month, I have dealt with Ali and SC and they were not who I was dealing with in either case. |
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Post by mom on Sept 19, 2015 4:02:25 GMT
It took 8 days of back and forth responses for my stationery kit cancellation to be processed. The email sent out at the beginning of Aug. announcing the change from the card kit said in part: "If you do not take any action by August 25th, your subscription will transfer to the Stationery Kit month to month plan. As always with our month to month plans, you can cancel with no penalty within our standard cancellation policy." However, they were trying to charge me $15 because I still had a month left in my card sub. After getting this response twice, I asked for the convo to be forwarded to a manager (Savannah) who then replied in part: "When we reached out to our customers to inform them of the kit transition, we also indicated that we wanted to give existing Card kit subscribers a chance to try the kit in August, and if they decided not to continue with the stationary kit, they could cancel without penalty as long as this cancellation occurred by August 25th." She included a screenshot of the email and a link to the relevant blog post "for my reference." Then she added, "I do understand that in the transition this could have easily been missed, and I am willing to waive the fee for you. You have been a customer of ours for a long time, and I appreciate that. I have cancelled your stationary kit effective immediately." I was going to not respond back, but I was irritated by her misreading of the announcement and the tone of her response. So I replied back: "To clarify, I did not take action by cancelling or converting my sub to a plan by Aug. 25. Therefore, as stated, my sub should have been transferred to the month to month plan allowing cancellation without penalty. (I have attached a screenshot for your reference.) Also please find this policy outlined on the blog. www.studiocalico.com/2015/08/introducing-the-stationery-kit I understand that with all of the shipping mishaps and cancellations to process, you could have easily missed the latter part of the paragraph about commitment." It's more my style to let it go, but I'm just so done with SC's lack of customer service. I seriously don't even recognize this company anymore. I would have had to respond to that as well! OMG I just wanna high five you for responding! |
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Post by anniefb on Sept 19, 2015 6:02:00 GMT
Yes! Definitely start a convo about getting a refund for that paper pad. It may not get answered for a few days, but you shouldn't just give them your money for nothing!!! Totally agree! |
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Post by anniefb on Sept 19, 2015 6:04:36 GMT
So are Amanda or Kadian answering any SC customer service issues or are they with other brands now? Both were with Ali for a while but the person who answered my post about the Story Kit the other day was Melody who's new I think. I'm wondering if both have left? |
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Post by anniefb on Sept 19, 2015 6:10:08 GMT
Well I just looked at 'Meet the Team' and Amanda and Kadian are still listed there, but so is Rob Boye so it's obviously not up to date |
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Post by mom on Sept 19, 2015 6:17:19 GMT
So are Amanda or Kadian answering any SC customer service issues or are they with other brands now? Both were with Ali for a while but the person who answered my post about the Story Kit the other day was Melody who's new I think. I'm wondering if both have left? Melody is who I emailed back and forth with at the beginning of the month. I can't say for certain, but I did message Amanda earlier today thru SC and it wasn't bounced back. Now she didn't respond either (go figure) but her account was deactivated like the others usually are. |
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hholycross
New Member
Posts: 2
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Post by hholycross on Sept 19, 2015 6:18:24 GMT
Hello,
I was on the boards at Studio Calico with the same username, but I rarely posted. I cancelled both my subs after the new website debacle; thankfully, I missed the "stationery" kit one. Hope everyone is doing well.
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Post by anniefb on Sept 19, 2015 6:30:42 GMT
Hello, I was on the boards at Studio Calico with the same username, but I rarely posted. I cancelled both my subs after the new website debacle; thankfully, I missed the "stationery" kit one. Hope everyone is doing well. Great to see you here hholycross |
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Post by DinCA on Sept 19, 2015 7:06:51 GMT
So I am trying to decide. Do I start a convo about getting a refund for the 6x6 Baxter paper pad I paid for but didn't receive? Or do I just start a convo and cancel my PL subscription? I am so disappointed. But I guess I shouldn't be surprised. I think I need to be done and distance myself from there for now. I would start a conversation. You shouldn't pay for something you didn't receive regardless whether you keep your sub or not. I cancelled my PL sub today. I just have my rewards SB sub I've had for four years. I can't seem to pull the trigger on it yet for some stupid reason. haha |
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Hope they actually fix something soon - like your Calico points - that should be easy. 
