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Post by mdith4him on Sept 20, 2015 13:05:02 GMT
She's also offering to send her leftover alphas to someone on Instagram (a couple posts back). Why is she responding to THAT, but not the angry comments on the other post (well...except for her 'heart' response)?
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Post by needtime2scrap on Sept 20, 2015 14:21:48 GMT
I thought so too @ macaddict
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Post by abr79 on Sept 20, 2015 15:15:04 GMT
I didn't get a contest vibe from it either goldenblind221. More like a "we luuuub you! Tell someone else you luuuub them too! We are shiny, happy people who luuuub everything!" I agree with ZaZu...this "love" route is a little skeevy and a lot unprofessional. |
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Post by aggiebonfire00 on Sept 20, 2015 15:30:05 GMT
They pull the whole "We're best friends" route to get them out of the shitstorms and to keep "us" there shopping. Who doesn't like to shop with their best friend? Then they stab you in the back.
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Post by mom on Sept 20, 2015 15:50:51 GMT
I didn't get a contest vibe from it either goldenblind221. More like a "we luuuub you! Tell someone else you luuuub them too! We are shiny, happy people who luuuub everything!" I agree with ZaZu...this "love" route is a little skeevy and a lot unprofessional. ha. Ok! Maybe I am just reading it wrong! lol |
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lizacreates
Pearl Clutcher
Posts: 3,862 
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Post by lizacreates on Sept 20, 2015 18:24:25 GMT
it is a little strange but maybe it is her way of telling us all to piss off (pardon me…i don't usually talk that way!) i also think that 'cmsplitt' is a curious 'person'; there is nothing on the instagram account and nothing in the sc gallery but the happy, happy comments from this poster are everywhere. it just strikes me as odd I agree. I actually sent her a 'welcome' note and she got back to me around the same time a post on SC was posted about a question I had been trying to get answered. She replied - a very happy note saying thank you. Her name is curious though - cmSPLITT? I don't buy it. But she is all over instagram praising SC now. Her YouTube channel says she's a program director for a youth camp in NE. She said on SC she's a new member so she's probably still in the "honeymoon" phase. |
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maryjo
Full Member
Posts: 400
Jul 31, 2015 16:40:25 GMT
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Post by maryjo on Sept 20, 2015 18:34:35 GMT
I took it to be a contest too at first, but after re reading it see its not
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Post by ihaveonly1l on Sept 20, 2015 19:38:58 GMT
Anyone know of a stamp similar to the "Please Deliver to" stamp in this month's stationary kit? I like the stamp, but I don't want to even purchase the stationary kit for one month.
ETA: Nevermind...one stop at Etsy and I found several I like and I don't need to deal with SC.
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Post by jennyap on Sept 20, 2015 20:01:20 GMT
Anyone know of a stamp similar to the "Please Deliver to" stamp in this month's stationary kit? I like the stamp, but I don't want to even purchase the stationary kit for one month.
Avery Elle do a set with one very similar: link |
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Post by ihaveonly1l on Sept 20, 2015 20:02:10 GMT
Anyone know of a stamp similar to the "Please Deliver to" stamp in this month's stationary kit? I like the stamp, but I don't want to even purchase the stationary kit for one month.
Avery Elle do a set with one very similar: link
Love this one too! Thanks!
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Post by goldenblind221 on Sept 20, 2015 21:23:19 GMT
They pull the whole "We're best friends" route to get them out of the shitstorms and to keep "us" there shopping. Who doesn't like to shop with their best friend? Then they stab you in the back. THIS!!! Definitely this. |
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Post by anniefb on Sept 20, 2015 22:44:26 GMT
Anyone know of a stamp similar to the "Please Deliver to" stamp in this month's stationary kit? I like the stamp, but I don't want to even purchase the stationary kit for one month.
Avery Elle do a set with one very similar: linkI shouldn't have looked  I have too many stamps as it is! |
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Post by mom on Sept 21, 2015 13:57:55 GMT
Ok so I was reading on the SC Message board about all the backed up conversations. Seriously. How many conversations can they have going? Do they not work all day? Can they only get to one convo an hour? I just don't get it.
There is no rhyme or reason as to gets answered, who doesn't.
Is working overtime to catch up not an option?
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Deleted
Posts: 0
Nov 29, 2024 19:40:13 GMT
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Post by Deleted on Sept 21, 2015 14:10:52 GMT
Ok so I was reading on the SC Message board about all the backed up conversations. Seriously. How many conversations can they have going? Do they not work all day? Can they only get to one convo an hour? I just don't get it. There is no rhyme or reason as to gets answered, who doesn't. Is working overtime to catch up not an option? I know! And you would think this could even be a work from home job. Honestly with all the staffing changes this year, I think they've fired and rehired all new customer experience members at least twice this year. |
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Post by mdith4him on Sept 21, 2015 14:10:57 GMT
Yeah, I'm surprised that it doesn't seem like anyone worked the weekend or late hours last week (maybe they did and just weren't using that time for convo responses). I HATE working overtime, so I really do feel for those CS people, but when you (or the company) make a mistake this big, overtime is necessary.
I'd love to know what happened to get things this screwed up. What kind of computer glitch causes this? I'm not trying to imply anything here--I'm genuinely curious. Our office works with an ancient computer system (it's like DOS--all typed command-based) and stuff gets screwed up sometimes if you're not careful. But I don't think I've seen something this bad before!
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Post by katemac on Sept 21, 2015 14:17:30 GMT
That is crazy that they are so backed up on conversations! I've be pretty upset if I were a customer! Especially when they've had time to post giveaways on the message boards. I think it's time to prioritize their work...
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Post by artsyk on Sept 21, 2015 14:31:56 GMT
I can't believe they are that backed up...especially when they seem to give stock answers to everyone without really answering specific questions.
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Post by abr79 on Sept 21, 2015 14:48:39 GMT
That is crazy that they are so backed up on conversations! I've be pretty upset if I were a customer! Especially when they've had time to post giveaways on the message boards. I think it's time to prioritize their work... This exactly. She had each of the CS people post a giveaway each day of the week. Probably to boost morale and let all the customers know they <3 them. But, if they were smart, they would have taken care of the backed up convos and saved the lovey-dovey BS for once they were caught up and all the packages were out the door. Their priorities are definitely backwards. |
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Post by freeatlast on Sept 21, 2015 15:43:49 GMT
I'm glad I cancelled my sub earlier this month. I wouldn't want to be trying to get their attention and cooperation now.
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Post by elsiej on Sept 21, 2015 16:43:07 GMT
Maybe the reason for the backup on CONVOS (hate that word, but that is another story....) is that the WHOLE subscriber population (other than about 20 people that responded to the October Mood Board Thread)started a conversation to GET OUT/CANCEL their subscription, because they have had enough.....that along with the people that are missing things, were over charged for shipping, or did not even get what they paid for, who have started conversations....that is why there is that backup. I suspect that each CONVERSATION needs a fair amount of checking into, and is not something that is easily resolved. I could see a conversation taking 10-30 minutes or more to resolve if involves checking into something....
Since SC does not use packing slips or receipts (or so I read in this thread--I do not subscribe anymore, so don't shame me if I misread that), they probably have to rely on a slow computer or a master list....For a burgeoning business, they certainly are antiquated in how they handle their warehouse issues. And AC is multimillion dollar, and Ali probably doesn't do too shabbily either, so hopefully they get their ducks in a row....
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Deleted
Posts: 0
Nov 29, 2024 19:40:13 GMT
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Post by Deleted on Sept 21, 2015 17:41:51 GMT
Looking at the mood board im not even sad that I'm done. I just ordered from freckled fawns warehouse sale and plan to order another warehouse box from another company. I think that's how I'll shop, just buy a big box a few times a year. It still makes me sick how much I spent at studio calico to get screwed. I'm just now cracking at my fairground kits. I remember feeling sad because I love all product, but the fairground kits were just plain fugly. Pop art wasn't terrible but it wasn't my favorite. And then brinfield I thought was gorgeous--but such a rip off!
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Post by mdith4him on Sept 21, 2015 17:46:44 GMT
I actually do like the mood board this month...it will be interesting to see how it translates into actual product (and HOW MUCH product). But I love fall colors and the warm coziness they exude. I won't be buying it, though, no matter how lovely it looks.
That's part of what is so frustrating...I really do still like the designs and products SC puts out (well, most of the time), but the amount of items you get for the money and all the crazy craziness that happens each month don't make it worth it.
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Post by Flibbertigibbet on Sept 21, 2015 18:17:22 GMT
It seems like an 'all hands on deck' situation to me. I'm shocked they didn't resolve all of the convo issues last week.
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Post by anniefb on Sept 21, 2015 18:57:06 GMT
I actually do like the mood board this month...it will be interesting to see how it translates into actual product (and HOW MUCH product). But I love fall colors and the warm coziness they exude. I won't be buying it, though, no matter how lovely it looks. That's part of what is so frustrating...I really do still like the designs and products SC puts out (well, most of the time), but the amount of items you get for the money and all the crazy craziness that happens each month don't make it worth it. Yes, I think the interesting part will be how it actually translates. I'm a bit of a mood board sceptic when it comes to SC - the boards look interesting and different, but a lot of the kits end up looking the same. |
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Post by mom on Sept 21, 2015 19:03:57 GMT
I like the moodboard - but usually SC lets me down on how it is used in the kit. Either way, I won't be buying anything from them.
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Post by abr79 on Sept 21, 2015 19:12:45 GMT
I'm not a fan of the mood board this month. It's, like, every color. Doesn't feel like October, that's for sure.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,568
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Sept 21, 2015 19:32:25 GMT
I'm not sure if their mood board has been adjusted to account for the internationals or not, but I don't think their "mood boards" always translate to the release. Just my opinion, of course.  |
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kaybree
Full Member
Posts: 248
Jul 23, 2015 10:38:23 GMT
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Post by kaybree on Sept 21, 2015 19:40:29 GMT
I wonder what they mean in the email where it says: "we've brought back a fan favourite product and granted requests"?
Granted requests? Like, give us back our paper? Or answer my convo? Or bring back the 10 minute cart timer"? Haha
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Post by anniefb on Sept 21, 2015 19:44:17 GMT
I wonder what they mean in the email where it says: "we've brought back a fan favourite product and granted requests"? Granted requests? Like, give us back our paper? Or answer my convo? Or bring back the 10 minute cart timer"? Haha Or Get rid of the sneaks videos with the annoying out of focus look. |
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Post by merry on Sept 21, 2015 19:46:12 GMT
I think one thing that disturbs me greatly is the delay tactics - i.e.. "Can you send a photo of the damaged product?" - I wouldn't mind that so much except that it then sends you to the bottom of the queue and it takes several rounds to get it fixed. Whether they mean to project it or not, it feels like getting resolution requires a struggle. I think they should be much more generous of the benefit of doubt with their loyal customers & they need to get corrected orders shipped and/or refunded immediately. They in every way act like a big business that doesn't care for the individual customer experience and that's a model that may flatly fail. I think you can get away with that when you are so big you have multiple stores, warehouses, and so many customers that you can afford to lose some every day. If this really is a multi-million dollar business , than act that way and invest in round the clock customer service employees - especially because of their international clientele with huge time differences. I feel like they work less than banker's hours. You are an American business - act that way and and get your **it together.
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I have too many stamps as it is!
