nicolep I'm having issues at the moment where the software won't open properly - it just opens to a blank screen where I can see the menu options but as soon as I try to click anywhere inside the program screen it changes to "not responding". I've had plenty of emails with the help team to try and resolve it so hopefully one of these will help fix your issue. I've put *** between each of the options they've given me.
Make sure you have the latest software updates. They were last updated at the end of Oct:
link to updates***
Issue with Windows 10 upgrade - the first thing they asked me to try so presumably the quickest and easiest fix:
1.Close the Silhouette Studio software
2.Place the cursor in the Windows 10 Search Bar
3.Type in Settings
4.Select the Settings Application
5.Select the Devices option
6.Select the Mouse & Touchpad option from the menu on the left
7.Toggle "Scroll inactive windows when I hover over them" to OFF
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update your firmware to the latest version
link to firmware update***
Clear your Silhouette software preferences:
On a Mac:
1.Close the Silhouette Studio software
1.Open the Finder
2.Press CMD+SHIFT+G
3.Type in ~/Library/Preferences
4.Press Return
5.Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content
6.Empty the Trash
7.Re-open the Silhouette Studio Software
On a PC:
1.Close the Silhouette Studio software
1.Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously
2.Type in %appdata%
3.Press Enter
4.Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content
5.Empty the Recycle Bin
6.Re-open the Silhouette Studio software
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To test for a library corruption, please do the following:
- Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously
- Type %programdata% into the Run box
- Press Enter
- Select the folder below, and rename by adding the word "old" onto the end
com.aspexsoftware.silhouette_studio.8 will become com.aspexsoftware.silhouette_studio.8old
- Attempt to start Silhouette Studio
If the software starts after doing this, then this is indicative of a library corruption. You will need to perform a full download history recovery as directed here:
www.silhouetteamerica.com/faq/solution/recovering-download-content***
•Take the following steps to ensure that permissions for the running of the Silhouette Studio software are properly set:
1.Select the Start Button/Windows Icon 1.Windows Vista/7 - Place the cursor in the search box at the bottom of the Start Menu
2.Windows 8 - Select the magnifying glass at the upper right of the Start Menu
2.Type in %programfiles(x86)%
3.Press Enter
4.Right Click on the Folder Silhouette America 1.If Silhouette America folder is not present, right click on Silhouette Studio folder
5.Select the Properties option
6.Select the Security tab
7.Select the Advanced Button
8.(If Present) Select the Change Permissions button and provide authorization
9.Check the box entitled "Replace all child object permission entries with inheritble permission entries from this object"
10.Select Yes on the Windows Security pop-up
11.Select Okay
12.Attempt to start Silhouettte Studio
•Check the graphics card driver. This is the most common concern for the software failing to launch on a PC. Instructions on doing so may be found at
www.silhouetteamerica.com/faq/solution/345.
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Clear the library under assumption of a library corruption as directed at
www.silhouetteamerica.com/faq/solution/333***
The following steps can be taken to uninstall and fully remove all components of Silhouette Studio® software program. Please note that these steps will remove the library (including any non-recoverable user created designs) and any Designer Edition license key present:
Removing the Application:
1.Restart the Computer
1.Press the Windows key (lower left, between CTRL and ALT)
2.Type in Control Panel
3.Press Enter
4.Select the option for Programs > Programs and Features
5.Select Silhouette Studio
6.Select the option for Uninstall at the top of the list
Removing the Folders associated with Silhouette Studio:
1.Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously
1.Type %programdata% into the Run box
2.Press Enter
3.Delete the folders below, along with their associated sub-content (Please be aware that this will delete all your designs from the library. You can recover your purchased designs but not the designs you have created. If you wish to keep your library, instead of deleting com.aspexsoftware.silhouette_studio.8 rename it to com.aspexsoftware.silhouette_studio.8old) 1.com.aspexsoftware.silhouette_studio.8
2.com.aspexsoftware.silhouette_studio.license
3.boost_interprocess
1.Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously
4.Type %appdata% into the Run box
5.Press Enter
6.Delete the folder below with its associated sub-content 1.com.aspexsoftware.silhouette_studio
2.com.aspexsoftware.silhouette_studio.helper
3.com.silhouettesoftware
7.Empty the Recycle Bin
8.Restart the computer
Re-installation:
1.Download and install the latest version of Silhouette Studio from
www.silhouetteamerica.com/software/silhouette-studio2.Open the Silhouette Studio software
3.Upon opening the software, you will be prompted to register the tool, which you may skip by selecting Continue AND Already Registered.
4.Recover any previously downloaded content as directed at
www.silhouetteamerica.com/faq/solution/2495.Re-apply any License Keys as directed at
www.silhouetteamerica.com/faq/solution/silhouette-studio-designer-edition-overview (if applicable)
***