I'm sorry if this issue has already been addressed here, but I tried the search function and couldn't find anything.
Today my pc was involuntarily "upgraded" to Windows 10 and now my Studio software is not working. It will open, but after a couple of minutes I get a message from Microsoft that studio has quit working and it then shuts down.
I've just e-mailed Silhouette and am hoping to hear back tomorrow, but in the meantime does anyone know if there is anything I can do? Should I contact Microsoft? If I un-install Windows 10 will it just upgrade again?
I would appreciate ANY advice - I'm helpless without my Silhouette!
Well, as it turns out I had bigger problems. The fix for the Library that Silhouette gave me did work, butttt.... , when I went to cut my design I got that message that the Cameo wasn't connected to the computer. I double-checked to make sure everything was turned on, all cables were secure, but nothing. So my next go-to was to shut everything down and re-boot. BIG MISTAKE!!! The computer crashed big time and WOULD NOT RE-START, at all. We got a hold of Microsoft Customer Service and they were very helpful and nice and apologized about the inconvenience, but long story short it took ALL DAY on the phone to get the computer to come back on AND we had to un-intall Windows 10 altogether. So, basically a wasted day and I'm back to my original operating system and all is well. But, I am left wondering why Silhouette hasn't come up with a fix for this problem (Microsoft seemed well-aware of the compatibility issue) because at some point I'm going to have to upgrade. I'm going to try to reach them tomorrow and see if they have any advice for me. Thanks for the responses.
My computer was built for Windows 7. I have no intention of upgrading to Windows 10 on this computer. Windows 7 works great and will be supported for many years to come. I am not sure why everyone thinks they have to do the Windows 10 upgrade. Microsoft is pushing it hard, but I am happy with 7. If I had Windows 8, I would probably do the upgrade.
jtmom: Do you mean Silhouette? I'll have to go back and find their e-mail because I already forgot!! If you mean what did Microsoft do - I have no idea - they just had me shut everything down and they must have taken care of it at their end.
iowagirl - I completely agree with you about Windows 7 - I've been very happy with it and I DID NOT initiate the upgrade - they just went ahead and did it - I have no idea why. Fortunately, nothing seems to have been lost (other than a full day!) and Silhouette is working as usual. They've got a lot of nerve deciding what operating system you're going to use without your permission.
Thanks for the responses. Fortunately Silhouette got back to me and had me adjust some settings in Windows 10 and things look back to normal.
This is good to know. I've been living with it shutting down since I installed 10. I have to have no other programs open and only 1 studio document and sometimes I can get more time before shut down. I'll contact them to get the settings.
Member Since October 2004 2017: 216 pages 2018: goal 132 - pages complete 153 2019: whatever..
nicolep I'm having issues at the moment where the software won't open properly - it just opens to a blank screen where I can see the menu options but as soon as I try to click anywhere inside the program screen it changes to "not responding". I've had plenty of emails with the help team to try and resolve it so hopefully one of these will help fix your issue. I've put *** between each of the options they've given me.
Make sure you have the latest software updates. They were last updated at the end of Oct: link to updates
Issue with Windows 10 upgrade - the first thing they asked me to try so presumably the quickest and easiest fix:
1.Close the Silhouette Studio software 2.Place the cursor in the Windows 10 Search Bar 3.Type in Settings 4.Select the Settings Application 5.Select the Devices option 6.Select the Mouse & Touchpad option from the menu on the left 7.Toggle "Scroll inactive windows when I hover over them" to OFF
On a Mac: 1.Close the Silhouette Studio software 1.Open the Finder 2.Press CMD+SHIFT+G 3.Type in ~/Library/Preferences 4.Press Return 5.Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content 6.Empty the Trash 7.Re-open the Silhouette Studio Software
On a PC: 1.Close the Silhouette Studio software 1.Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously 2.Type in %appdata% 3.Press Enter 4.Delete the Folder com.aspexsoftware.Silhouette_Studio with all its sub-content 5.Empty the Recycle Bin 6.Re-open the Silhouette Studio software
To test for a library corruption, please do the following:
- Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously
- Type %programdata% into the Run box
- Press Enter
- Select the folder below, and rename by adding the word "old" onto the end
com.aspexsoftware.silhouette_studio.8 will become com.aspexsoftware.silhouette_studio.8old
•Take the following steps to ensure that permissions for the running of the Silhouette Studio software are properly set: 1.Select the Start Button/Windows Icon 1.Windows Vista/7 - Place the cursor in the search box at the bottom of the Start Menu 2.Windows 8 - Select the magnifying glass at the upper right of the Start Menu
2.Type in %programfiles(x86)% 3.Press Enter 4.Right Click on the Folder Silhouette America 1.If Silhouette America folder is not present, right click on Silhouette Studio folder
5.Select the Properties option 6.Select the Security tab 7.Select the Advanced Button 8.(If Present) Select the Change Permissions button and provide authorization 9.Check the box entitled "Replace all child object permission entries with inheritble permission entries from this object" 10.Select Yes on the Windows Security pop-up 11.Select Okay 12.Attempt to start Silhouettte Studio •Check the graphics card driver. This is the most common concern for the software failing to launch on a PC. Instructions on doing so may be found at www.silhouetteamerica.com/faq/solution/345.
The following steps can be taken to uninstall and fully remove all components of Silhouette Studio® software program. Please note that these steps will remove the library (including any non-recoverable user created designs) and any Designer Edition license key present:
Removing the Application: 1.Restart the Computer 1.Press the Windows key (lower left, between CTRL and ALT) 2.Type in Control Panel 3.Press Enter 4.Select the option for Programs > Programs and Features 5.Select Silhouette Studio 6.Select the option for Uninstall at the top of the list
Removing the Folders associated with Silhouette Studio: 1.Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously 1.Type %programdata% into the Run box 2.Press Enter 3.Delete the folders below, along with their associated sub-content (Please be aware that this will delete all your designs from the library. You can recover your purchased designs but not the designs you have created. If you wish to keep your library, instead of deleting com.aspexsoftware.silhouette_studio.8 rename it to com.aspexsoftware.silhouette_studio.8old) 1.com.aspexsoftware.silhouette_studio.8 2.com.aspexsoftware.silhouette_studio.license 3.boost_interprocess
1.Press the Windows key (lower left, between CTRL and ALT) and the R key on your keyboard simultaneously 4.Type %appdata% into the Run box 5.Press Enter 6.Delete the folder below with its associated sub-content 1.com.aspexsoftware.silhouette_studio 2.com.aspexsoftware.silhouette_studio.helper 3.com.silhouettesoftware
WOW girl Chinagirl828! That is some AWESOME info from what I've read. I'm going to print it out and keep it for sure. Thanks so much for the taking the time to post it!
All of the sudden last night everything started working. I'm thinking their website was being bombarded with the 50% sale because even my mobile app started working. I was just so super irritated and couldn't get anything in the software to work!
Having said that though, I HATE HATE HATE Windows 10 and wouldn't be surprised if issues popped up in the future.
I REALLY hope they can help you figure out what's going on. Computer/software problems are SOOOOO frustrating!