PLurker
Prolific Pea
Posts: 9,790
Location: Behind the Cheddar Curtain
Jun 28, 2014 3:48:49 GMT
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Post by PLurker on Apr 18, 2016 19:16:51 GMT
I would also guess they were over-sized. Try to always bring a sample in of piece to be mailed. If you ask for postcard stamps they probably assume you know what you need.
On the flipside (I worked for USPS many years) the same type of thing would happen with invitations and such. We would ask them to bring a sample with everything complete. People would swear they knew what they were mailing and it was just a "regular" envelope and refuse to bring sample. We sold them what they asked for and then when they came to mailed them they would be oversized, irregular shaped, 2-4 ounces each and many had bumpy things (bows etc) inside and out.(making them non-machinable) Then of course they were mad at us that they bought wrong postage.
I understand your frustration though. Sometimes what we see as the simplest act often isn't.
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Post by gmcwife1 on Apr 18, 2016 19:36:37 GMT
I'm sorry, that's a bummer no matter who was at fault
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Post by cindyupnorth on Apr 18, 2016 19:37:26 GMT
No she can't. They've already been stamped with the "insufficient postage" stamp. It would look ridiculously unprofessional to the recipient to receive such a mailing. Technically I suppose she could, but no, basically, she is out all the money for the paper, printing, and postage. I don't blame her a bit for being royally ticked off. ------------------------------ Actually any time I have had this happen, the stamps are NOT timestamped. They just come back to us with a insufficient postage note on it.
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Post by BoilerUp! on Apr 18, 2016 19:49:33 GMT
I can hear your frustration, and I am sorry! That's tough!
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Post by Spongemom Scrappants on Apr 18, 2016 21:54:59 GMT
Regardless of "fault," I can understand why you are frustrated and worried this could impact your business. I do agree that it's highly unlikely that any recipients were asked to pay the difference in the postage. It's way more likely they never saw your mailing at all. It sounds like at worst, it's mostly a loss of your money and time. That sucks, but I really don't think you'll have the negative business image you are envisioning.
You'll recover from this and one day when you're a wildly successful real estate mogul, it will be a funny story about when you started your business. I promise!
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Post by kimpossible on Apr 18, 2016 22:22:09 GMT
Sorry that happened. That recently happened to my friend who was mailing out her DD's wedding invitations. Some were returned for more postage and worst yet, some were asking guests to pay the difference. She posted this big long apology on Facebook.
Apparently her visit to the post office to get expert advice from the clerk wasn't so great either.
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Post by anniefb on Apr 18, 2016 23:43:29 GMT
Wow, sorry that happened to you. It is frustrating to deal with people that aren't doing their jobs correctly and that then makes you look bad.
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Post by lisae on Apr 19, 2016 1:52:09 GMT
I hear you. I can never get the same information twice at my post office. Last week I took in a large envelope and got an international price quote. When the item was purchased from my Etsy shop after I'd quoted the shipping, I took it to the same post office to mail it. Different clerk - almost 50% more postage! So I'm out a few dollars. They are constantly doing this kind of thing.
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