grammanisi
Pearl Clutcher
Posts: 3,741 
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Post by grammanisi on Apr 20, 2016 6:37:38 GMT
This just keeps getting better and better. After waiting almost 11 weeks for our tax refund, it was finally direct deposited today. I went to the ATM to get some cash and the machine captured my card(after giving me the cash). The bank was closed, I called the 800 number but of course she couldn't help me and told me to contact the card issuer. My question is, does anyone know if my local H&R Block office can issue me a new card and transfer our balance? We desperately need this money.
TIA!
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Post by SweetiePie Pea on Apr 20, 2016 7:06:01 GMT
If it was a bank ATM, call them
In the morning and get the card back! If there was no reason for confiscating it they should hand it right back (with ID of course). It's been many years since that has happened to us though.
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grammanisi
Pearl Clutcher
Posts: 3,741
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Post by grammanisi on Apr 20, 2016 7:10:19 GMT
I called the 800 number from the bank parking lot. The woman I talked to told me that if the card was captured it would be shredded and I would have to call H&R Block, which I will I was just hoping maybe someone could answer my question tonight so I won't be awake all night worrying about it. There is several thousand dollars on that card.
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Post by its me mg on Apr 20, 2016 7:32:55 GMT
What if I lose my H&R Block Emerald Card? Call 1-866-353-1266 to report a lost or stolen card. Found that .... was it an emerald card? Give 'em a call  .. good news is the ATM machine does shred your card so no one has access to it. |
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grammanisi
Pearl Clutcher
Posts: 3,741
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Post by grammanisi on Apr 20, 2016 7:42:34 GMT
Thanks Michelle. I don't know if I should call the H&R Block 800 number and report it or wait until morning and talk to our tax person. I am hoping she can give us a replacement.
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grammanisi
Pearl Clutcher
Posts: 3,741
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Post by grammanisi on Apr 20, 2016 7:43:03 GMT
Any clue why it would have been captured?
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Post by hop2 on Apr 20, 2016 9:49:34 GMT
I'm confused isnt your refund in your own bank account?
Access it from your bank.
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Post by walkerdill on Apr 20, 2016 10:07:11 GMT
I actually work in a bank & it's going to depend on if the ATM is attached to the bank or a drive thru. If it's attached you can probably get your card back. If it's a drive thru ATM then you will have to re-order the card. It doesn't technically shred the card but it's a 3rd party that handles the ATM & that person shreds the cards.
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Post by disneypal on Apr 20, 2016 10:12:32 GMT
Thanks Michelle. I don't know if I should call the H&R Block 800 number and report it or wait until morning and talk to our tax person. I am hoping she can give us a replacement. Your H & R person most likely cannot give you a replacement card. you should call the 866 number as posted above. Sorry this happened to you...Ugh! |
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Deleted
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Sept 30, 2024 6:33:16 GMT
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Post by Deleted on Apr 20, 2016 10:12:43 GMT
I actually work in a bank & it's going to depend on if the ATM is attached to the bank or a drive thru. If it's attached you can probably get your card back. If it's a drive thru ATM then you will have to re-order the card. It doesn't technically shred the card but it's a 3rd party that handles the ATM & that person shreds the cards. This. Most drive-up/drive-through ATMs are not serviced by bank staff (because they cannot be accessed from inside the bank building and thus need armed guards for servicing). If it was that kind of ATM, the bank isn't likely to be able to retrieve your card. |
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scrapaddie
Drama Llama
Posts: 5,090
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Post by scrapaddie on Apr 20, 2016 11:31:53 GMT
I'm confused isnt your refund in your own bank account? Access it from your bank. Me too! And it took 11 weeks for direct deposit?? And I was hoping for a week or so like it took last year! |
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Post by compeateropeator on Apr 20, 2016 11:54:57 GMT
I'm confused isnt your refund in your own bank account? Access it from your bank. I think H&R Block allows you to get your refund on a prepaid MasterCard if you want. |
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,229
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Post by Peamac on Apr 20, 2016 12:32:38 GMT
DH had his atm card taken when we stopped at the bank for cash on our way out of town for a vacation. It wouldn't give us the money either. Of course it was when the bank was closed, and we couldn't wait around for the bank to open.
When we called, they said it was because he hadn't used it in so long, it was automatically taken in case he had lost it and someone else eas trying to steal funds from our account. They issued him another one after we got back.
The account your tax return went into- do you often use the atm to access funds from it? Is there a limit for how much you can withdraw in one day? I'd call the number a pp shared, since they were the ones issuing the card.
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Deleted
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Sept 30, 2024 6:33:16 GMT
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Post by Deleted on Apr 20, 2016 12:41:25 GMT
This just keeps getting better and better. After waiting almost 11 weeks for our tax refund, it was finally direct deposited today. I went to the ATM to get some cash and the machine captured my card(after giving me the cash). The bank was closed, I called the 800 number but of course she couldn't help me and told me to contact the card issuer. My question is, does anyone know if my local H&R Block office can issue me a new card and transfer our balance? We desperately need this money.
TIA!
I"m confused. If your refund was direct deposited it is in your bank account. During business hours go to your bank branch and tell them the card was captured. They can issue you a new card. Mine can verify I am me and have a new one to me in about 30 minutes. I don't understand why you would need to contact H&R block to transfer your balance on a direct deposit. If it was not a direct deposit but you were sent a card with the amount on it, yeah, that will be a pita. |
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gsquaredmom
Pearl Clutcher
Posts: 4,091
Jun 26, 2014 17:43:22 GMT
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Post by gsquaredmom on Apr 20, 2016 12:59:39 GMT
This just keeps getting better and better. After waiting almost 11 weeks for our tax refund, it was finally direct deposited today. I went to the ATM to get some cash and the machine captured my card(after giving me the cash). The bank was closed, I called the 800 number but of course she couldn't help me and told me to contact the card issuer. My question is, does anyone know if my local H&R Block office can issue me a new card and transfer our balance? We desperately need this money.
TIA!
Confused also. Was the money direct deposited to that bank account or to a card issued by HR Block? Is the ATM at the bank who issued the ATM card? Call the bank whose machine ate that card and talk to them about why, can it be retrieved before shredding, etc. If your money was direct deposited to your bank account it is still in your account. Get your card back or get a new card. If the money was on the card itself, call HR Block to ask them what to do. |
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Post by **GypsyGirl** on Apr 20, 2016 13:39:40 GMT
Any clue why it would have been captured? DD had an ATM eat her debit card once. She didn't retrieve the card right away when the machine spit it out. Apparently if they aren't retrieved in a certain amount of time, the machine sucks it back in. I'm sure that is a safety precaution because there is probably someone out there who has driven off and left their card just sticking out of the machine. It was a drive-up ATM at the bank so the card was shredded and she had to request a new one. Depending on who you bank with, sometimes you can pick up a new card at a branch near you same day. I was offered that option by Wells Fargo last summer in Washington, DC when I lost my debit card and called to cancel it. Since we had a card from another account with us, I declined the option so don't know how well that offer works in reality. You might ask your bank when you call to report it lost. |
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Post by JustCallMeMommy on Apr 20, 2016 14:15:38 GMT
If the branch services the machine, they may not shred as quickly as the 1-800 number rep thinks. If it is an external service that services it, it may be more complicated.
I would be at the branch as early as possible this morning to see what my options were. More than likely, there was a machine malfunction.
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grammanisi
Pearl Clutcher
Posts: 3,741
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Post by grammanisi on Apr 20, 2016 14:21:31 GMT
I'm confused isnt your refund in your own bank account? Access it from your bank. I think H&R Block allows you to get your refund on a prepaid MasterCard It was deposited on an H&R Block MasterCard, not into our bank account. I called the bank last night and was told that the card would be shredded that they have nothing to do with the atm machines. I called the 866 number when it happened and they were closed until today. I am going to see out tax preparer at 10:30. |
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grammanisi
Pearl Clutcher
Posts: 3,741
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Post by grammanisi on Apr 20, 2016 14:23:57 GMT
And it took 11 weeks for direct deposit?? And I was hoping for a week or so like it took last year! Yes. 11 weeks. The IRS said is had something to do with identity theft from 2012, but we have never had an ID theft problem and that couldn't/ wouldn't tell me anything further about it. |
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Post by myshelly on Apr 20, 2016 14:38:03 GMT
The MasterCard thing is strange to me. Why would you do that instead of having it deposited to your bank account?
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Post by Yubon Peatlejuice on Apr 20, 2016 14:44:08 GMT
The MasterCard thing is strange to me. Why would you do that instead of having it deposited to your bank account? Yeah that. I've also been wondering for several weeks now why you are getting thousands of dollars in taxes back that you desperately need. Why did you let the government have your money all year if you needed it so badly? Sounds like poor money management to me and you may need to re-think your exemption allowances/withholding amounts going forward. |
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Post by disneypal on Apr 20, 2016 15:39:16 GMT
The MasterCard thing is strange to me. Why would you do that instead of having it deposited to your bank account? Maybe she doesn't have a bank account. |
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Deleted
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Sept 30, 2024 6:33:17 GMT
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Post by Deleted on Apr 20, 2016 15:56:52 GMT
The MasterCard thing is strange to me. Why would you do that instead of having it deposited to your bank account? Yeah that. I've also been wondering for several weeks now why you are getting thousands of dollars in taxes back that you desperately need. Why did you let the government have your money all year if you needed it so badly? Sounds like poor money management to me and you may need to re-think your exemption allowances/withholding amounts going forward. There are some credits that you receive that you can not manage for. We recieve college tuition credit. People who have to guessimate their quarterly taxes may get a refund. Taxes aren't always ez form. |
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Post by smokeynspike on Apr 20, 2016 16:07:54 GMT
I also work for a bank. At my bank, it would be shredded because it isn't that banks issued debit card. It is an H&R block card and she is just using whatever banks network to access the funds.
Melissa
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Post by peasapie on Apr 20, 2016 17:09:31 GMT
I don't know but I'm sorry you're having trouble. That must be frustrating.
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Post by 950nancy on Apr 20, 2016 17:34:24 GMT
Yeah that. I've also been wondering for several weeks now why you are getting thousands of dollars in taxes back that you desperately need. Why did you let the government have your money all year if you needed it so badly? Sounds like poor money management to me and you may need to re-think your exemption allowances/withholding amounts going forward. There are some credits that you receive that you can not manage for. We recieve college tuition credit. People who have to guessimate their quarterly taxes may get a refund. Taxes aren't always ez form. Our tax lady told us we have her second thickest file. We have a bunch of unusual things that don't come up in other people's taxes. We know we will have to pay in thousands every single year and adjust for it. Most of our friends get a lot of money back. They would prefer not to owe and have more taken out. They choose this as a safety net or their savings account. I don't think it is poor management as much as this is what works best for the individual. Personally, I want the benefit of having my money work for me. My dad was an excellent investor and taught me how it works. Not everyone I know had that experience. |
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Post by annabella on Apr 20, 2016 17:49:18 GMT
I've never used H&R Block so I don't understand why isn't the IRS depositing money directly into your bank account? There's a line for your bank account number on your tax form. Is H&R block taking your refund first and keeping a portion before giving it to you? If that's the case, you shouldn't use them. Did you call H&R block? That seems like the simplest solution here.
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scrappinmama
Drama Llama
Posts: 5,016
Jun 26, 2014 12:54:09 GMT
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Post by scrappinmama on Apr 20, 2016 18:33:30 GMT
First off, I'm so sorry this happened to you. I do remember you having issues with your refund taking a long time. I'm not familiar with that method of receiving your refund. In the future, just have them directly deposit to your bank account. It is very simple, and the IRS website will even tell you when they transmit your refund.
I'm so sorry about this. Financial stress is horrible to deal with. I hope you can get your card back today! Keep us posted.
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scrappinmama
Drama Llama
Posts: 5,016
Jun 26, 2014 12:54:09 GMT
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Post by scrappinmama on Apr 20, 2016 18:36:52 GMT
There are some credits that you receive that you can not manage for. We recieve college tuition credit. People who have to guessimate their quarterly taxes may get a refund. Taxes aren't always ez form. Our tax lady told us we have her second thickest file. We have a bunch of unusual things that don't come up in other people's taxes. We know we will have to pay in thousands every single year and adjust for it. Most of our friends get a lot of money back. They would prefer not to owe and have more taken out. They choose this as a safety net or their savings account. I don't think it is poor management as much as this is what works best for the individual. Personally, I want the benefit of having my money work for me. My dad was an excellent investor and taught me how it works. Not everyone I know had that experience. I agree with this. It really is a personal choice. We do not want to owe at the end of the year. Dh works in one state, but we live in another, so it makes it hard to break even. We usually end up getting a small refund from one state, but then owe a little in our resident state. We usually end up getting pretty close to breaking even, so we're happy with that. |
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Post by anniefb on Apr 20, 2016 18:43:55 GMT
First off, I'm so sorry this happened to you. I do remember you having issues with your refund taking a long time. I'm not familiar with that method of receiving your refund. In the future, just have them directly deposit to your bank account. It is very simple, and the IRS website will even tell you when they transmit your refund. I'm so sorry about this. Financial stress is horrible to deal with. I hope you can get your card back today! Keep us posted. Yeah, agree about always having your refund deposited direct - not sure why it would need to go through an intermediary. At least that's how it works with my accountant in New Zealand - sure they file my return electronically, but the refund comes to me and I pay the accountant's fees separately. |
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.. good news is the ATM machine does shred your card so no one has access to it. 
