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Post by iamkristinl16 on Apr 28, 2016 15:39:24 GMT
We currently have DirectTV but our rates are pretty high. Decided to switch back to Dish to save some money (although it is still expensive). I felt myself becoming really anxious as I agreed to the terms. I understand that if there were no consequences people would be switching back and forth all of the time, but really...why should I have to have my credit checked to sign up for Dish? Or be charged up to $349 for each receiver if I end services? What if I lose my job and can't pay for the service anymore. Should my credit be ruined because I cancelled cable services and can't pay the enormous fees? Why can't the companies just come up with a fair rate and stick to it? Does anyone else get frustrated by this?
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Post by lisacharlotte on Apr 28, 2016 15:45:58 GMT
I cut the cable a month ago (except Internet). It's all streaming now. It's working for us.
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Kerri W
Pearl Clutcher
Posts: 3,788 
Location: Kentucky
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Post by Kerri W on Apr 28, 2016 15:46:42 GMT
Yes. I feel like quite often they take advantage of the customer and it frustrates me.
I'm currently on hold with AT&T to see what they can do with our internet speed at work. Time Warner has great speeds in our area. The issue is there is only one person consistently in our office working on a daily basis. The agents don't stay in the office for more than a few minutes. Time Warner won't allow us to have a residential account and insists we get a business account....that they will charge us literally four times as much for half of the upload speed. We don't need a business account for one person. We use far less than the average residential customer!
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Post by lynnek on Apr 28, 2016 15:52:39 GMT
I get so frustrated with that too!! My husband is a sports junkie so the whole streaming thing really doesn't work for us, unfortunately, since 90% of the tv we watch is some sport or another. And I feel taken advantage of by the likes of Dish Network, DirectTV, and Century Link.
When my mother in law died, hand down THE MOST difficult thing to deal with was Dish Network! The made it so hard to cancel! It was really ridiculous!
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Post by spitfiregirl on Apr 28, 2016 16:21:12 GMT
I was in a 2 year contract with dish network and our landlord had us move after one year. I called dish to transfer service and they came out to install a dish at my new house. The guy that came out was a total buffoon. I think he was on drugs or something. At one point i looked in the backyard and saw him STANDING IN MY WHEELBARROW scanning the horizon. They said they could not provide service, but they would not let me out of my contract. They told me i had to keep the receiver and return it after my contract was up. I ended up figuring out that it was cheaper to keep the receiver on the shelf unused in the garage for one year, than it was to return it and be penalized. EVEN THOUGH THEY COULD NOT PROVIDE SERVICE AT MY NEW HOUSE! Of course i totally forgot about the receiver and realized i had been paying the minimum payment for an extra 3 months..... i just shipped to equipment back.
I just now ended up cutting services with direct tv and they were very nice about it and actually gave me credits and cut my bill my 2/3. I was quite happy, but if you don't stay on top of things, your rate goes up and you don't even realize it... thats why i hate. Give me a rate and stick to it. They are all a bunch of thieves.
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freebird
Drama Llama
'cause I'm free as a bird now
Posts: 6,927
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Post by freebird on Apr 28, 2016 16:25:23 GMT
We currently have DirectTV but our rates are pretty high. Decided to switch back to Dish to save some money (although it is still expensive). I felt myself becoming really anxious as I agreed to the terms. I understand that if there were no consequences people would be switching back and forth all of the time, but really...why should I have to have my credit checked to sign up for Dish? Or be charged up to $349 for each receiver if I end services? What if I lose my job and can't pay for the service anymore. Should my credit be ruined because I cancelled cable services and can't pay the enormous fees? Why can't the companies just come up with a fair rate and stick to it? Does anyone else get frustrated by this? Exactly that happened to a friend of mine. She was out of work, they shut off her dish and then did an auto withdraw for the last $600 in her checking account for the receivers. Put her in a real bind. My dish is $35/mo and I just get the very basic channels.... which is all we were watching anyway! I kick myself for paying for the other stuff for so long. Only thing I wish we had was AMC. Now we watch netflix and prime almost exclusively. I'd like to dump the dish but we love big bang theory and shark tank too much. |
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Post by iamkristinl16 on Apr 28, 2016 16:26:34 GMT
I would be fine with streaming but DH and the kids watch a lot of sports. So I doubt they would go for that.
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Post by melanell on Apr 28, 2016 16:36:38 GMT
We haven't had cable in over 10 years, and before that we only had it for 3 years, starting when I was on bedrest. Before the bedrest we didn't have it, either. So I don't have any experience with anything you are talking about. When we did have it, there was no contract, no fee for stopping it, nothing. But again, 10 years ago is a long time in terms of technology and related services.
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Post by iamkristinl16 on Apr 28, 2016 16:42:43 GMT
We haven't had cable in over 10 years, and before that we only had it for 3 years, starting when I was on bedrest. Before the bedrest we didn't have it, either. So I don't have any experience with anything you are talking about. When we did have it, there was no contract, no fee for stopping it, nothing. But again, 10 years ago is a long time in terms of technology and related services. There is now a two year contract. If you cancel or your service is ended by them, there are huge fees. The contract said it could be $49-349 per receiver if they disconnected your service for non payment. Along with the Other fees for cancelling. I feel like this is a situation that people aren't comfortable with but just do it because there is no choice. But maybe we should be more proactive in getting the process changed? |
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Post by mymindseyedpea on Apr 28, 2016 17:00:38 GMT
I was in a 2 year contract with dish network and our landlord had us move after one year. I called dish to transfer service and they came out to install a dish at my new house. The guy that came out was a total buffoon. I think he was on drugs or something. At one point i looked in the backyard and saw him STANDING IN MY WHEELBARROW scanning the horizon. They said they could not provide service, but they would not let me out of my contract. They told me i had to keep the receiver and return it after my contract was up. I ended up figuring out that it was cheaper to keep the receiver on the shelf unused in the garage for one year, than it was to return it and be penalized. EVEN THOUGH THEY COULD NOT PROVIDE SERVICE AT MY NEW HOUSE! You may have gotten a sub instead of a Dish tech. My boyfriend is a manager at Dish and is constantly dealing with his techs going out to homes that are having trouble with their install due to a bafoon sub that was there prior. And his techs get called to fix a mess that should'nt have started in the first place, it's ridiculous. He can find out who was the original installer and almost every time it's a sub. I'm not neccessarily saying all subs are bad news but the ones here are. And I guess it's mostly due to fact that the subs having to pay for their own tools, so they have been known to use less bolts than required so they can save some money. Before my boyfriend worked for Dish, we canceled Comcast and ordered Directv. A sub came out and said we had "no line of site". My boyfriend didn't agree and wanted a second opinion. So a Directv tech came out and set us up with no problem at all. When my boyfriend started working for Dish we canceled Directv and signed up with Dish ( who can say no to a generous employee discount? ) But bias or not I sure love all the space you can fill on the DVR  |
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Post by not2peased on Apr 28, 2016 17:14:45 GMT
when I cancelled Fios early, there was a fee but it wasnt huge and they took the equipment back, no problem
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Post by melanell on Apr 28, 2016 17:17:15 GMT
We haven't had cable in over 10 years, and before that we only had it for 3 years, starting when I was on bedrest. Before the bedrest we didn't have it, either. So I don't have any experience with anything you are talking about. When we did have it, there was no contract, no fee for stopping it, nothing. But again, 10 years ago is a long time in terms of technology and related services. There is now a two year contract. If you cancel or your service is ended by them, there are huge fees. The contract said it could be $49-349 per receiver if they disconnected your service for non payment. Along with the Other fees for cancelling. I feel like this is a situation that people aren't comfortable with but just do it because there is no choice. But maybe we should be more proactive in getting the process changed? Literally during the time that we posted back and forth, I called to see about our long distance phone plan and possible changing it, and I swear half of what they told me sounded like what you're dealing with. Installation fees, contracts, fees for ending the contract early, etc. It's obvious I haven't changed a darn thing in awhile, right? I thought switching the long distance would be easy-peasy. |
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tincin
Drama Llama
Posts: 5,378
Jul 25, 2014 4:55:32 GMT
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Post by tincin on Apr 28, 2016 17:51:27 GMT
I only have cable and a landline because it is cheaper to get a package with those two and a high speed internet than internet alone. I don't have either one of them connected and just realized I still have the HD cable box which is costing me $10 extra a month. I'll be returning that soon before the end of the month. Thanks spitfiregirl. |
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quiltz
Drama Llama
Posts: 6,840
Location: CANADA
Jun 29, 2014 16:13:28 GMT
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Post by quiltz on Apr 28, 2016 22:48:30 GMT
We currently have DirectTV but our rates are pretty high. Decided to switch back to Dish to save some money (although it is still expensive). I felt myself becoming really anxious as I agreed to the terms. I understand that if there were no consequences people would be switching back and forth all of the time, but really...why should I have to have my credit checked to sign up for Dish? Or be charged up to $349 for each receiver if I end services? What if I lose my job and can't pay for the service anymore. Should my credit be ruined because I cancelled cable services and can't pay the enormous fees? Why can't the companies just come up with a fair rate and stick to it? Does anyone else get frustrated by this? Your credit needs to be checked so that the service provider can determine if you will be a good customer and will pay the monthly bill. If the credit isn't up to the company standard, then they can decline your request for their service. Same as a credit card compny checks your credit before issuing you a credit card. There is an early termination fee as the company has their business model and income projections based on the # of contracts that it has under contract at any given time. If you cancel early, you pay a penalty fee as stated in the contract. Write down the date of the end of the contact in your calendar (for 2018), & I usually have a reminder for a week earlier so that I do not have to pay additional fees or be re-committed to a other contract (a roll over). Your mortage probably has a pre-payment penalty in the contract in the event that you want an early release from your mortgage. That is how it works for most *closed* mortages. You cannot see the future, but if you *think* that you may move or have a loss of income, think twice before signing the contract. |
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breetheflea
Drama Llama
Posts: 6,357
Location: PNW
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Post by breetheflea on Apr 28, 2016 23:32:34 GMT
We are in the process of switching to Netflix and Hulu and dropping Dish. It's not worth $75 for the channels we get and since Food Network doesn't have any shows I like anymore (enough with the competitions!) and HGTV is House Hunters reruns all the time I only have one show I watch (which I can watch on Hulu). \
DH likes his football but thinks he's found some other way (not free though) where he can watch any game (his team is rarely on here because it's not local) and then drop whatever it is when it's not football season. We'll see...
I loved the time I waited all day (we'll be there sometime between 9 and 5) for the Dish guy to show up, he showed up 3 hours late took one look at our house, said "I didn't bring a ladder" and left and we had to reschedule. What kind of satellite installer doesn't bring a ladder?
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Post by iamkristinl16 on Apr 29, 2016 1:08:07 GMT
We currently have DirectTV but our rates are pretty high. Decided to switch back to Dish to save some money (although it is still expensive). I felt myself becoming really anxious as I agreed to the terms. I understand that if there were no consequences people would be switching back and forth all of the time, but really...why should I have to have my credit checked to sign up for Dish? Or be charged up to $349 for each receiver if I end services? What if I lose my job and can't pay for the service anymore. Should my credit be ruined because I cancelled cable services and can't pay the enormous fees? Why can't the companies just come up with a fair rate and stick to it? Does anyone else get frustrated by this? Your credit needs to be checked so that the service provider can determine if you will be a good customer and will pay the monthly bill. If the credit isn't up to the company standard, then they can decline your request for their service. Same as a credit card compny checks your credit before issuing you a credit card. There is an early termination fee as the company has their business model and income projections based on the # of contracts that it has under contract at any given time. If you cancel early, you pay a penalty fee as stated in the contract. Write down the date of the end of the contact in your calendar (for 2018), & I usually have a reminder for a week earlier so that I do not have to pay additional fees or be re-committed to a other contract (a roll over). Your mortage probably has a pre-payment penalty in the contract in the event that you want an early release from your mortgage. That is how it works for most *closed* mortages. You cannot see the future, but if you *think* that you may move or have a loss of income, think twice before signing the contract. My point is that you CAN'T see into the future, but in the event of a job loss or heck, even just deciding you don't want cable anymore for whatever the reason, dropping cable shouldn't be something affects your credit negatively for a long time into the future or breaks you financially because of the fees. My other point is that there has to be a better way that would work for consumers as well as the company. Twenty years ago was there such a thing as contracts for phone or cable service that would cost you an arm and a leg if you changed your mind or could no longer afford it? I don't think so. |
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quiltz
Drama Llama
Posts: 6,840
Location: CANADA
Jun 29, 2014 16:13:28 GMT
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Post by quiltz on Apr 29, 2016 1:17:29 GMT
Your credit needs to be checked so that the service provider can determine if you will be a good customer and will pay the monthly bill. If the credit isn't up to the company standard, then they can decline your request for their service. Same as a credit card compny checks your credit before issuing you a credit card. There is an early termination fee as the company has their business model and income projections based on the # of contracts that it has under contract at any given time. If you cancel early, you pay a penalty fee as stated in the contract. Write down the date of the end of the contact in your calendar (for 2018), & I usually have a reminder for a week earlier so that I do not have to pay additional fees or be re-committed to a other contract (a roll over). Your mortage probably has a pre-payment penalty in the contract in the event that you want an early release from your mortgage. That is how it works for most *closed* mortages. You cannot see the future, but if you *think* that you may move or have a loss of income, think twice before signing the contract. My point is that you CAN'T see into the future, but in the event of a job loss or heck, even just deciding you don't want cable anymore for whatever the reason, dropping cable shouldn't be something affects your credit negatively for a long time into the future or breaks you financially because of the fees. My other point is that there has to be a better way that would work for consumers as well as the company. Twenty years ago was there such a thing as contracts for phone or cable service that would cost you an arm and a leg if you changed your mind or could no longer afford it? I don't think so. The business requires a financial commitment in order to provide the service. This is a legal binding contract that requires a financial obligation from you. This is how many service businesses operate. Don't like how they do their business then simply do not consider this company. This is 2016, not 20 years ago. |
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Post by mymindseyedpea on Apr 29, 2016 1:25:18 GMT
We are in the process of switching to Netflix and Hulu and dropping Dish. It's not worth $75 for the channels we get and since Food Network doesn't have any shows I like anymore (enough with the competitions!) and HGTV is House Hunters reruns all the time I only have one show I watch (which I can watch on Hulu). \ DH likes his football but thinks he's found some other way (not free though) where he can watch any game (his team is rarely on here because it's not local) and then drop whatever it is when it's not football season. We'll see... I loved the time I waited all day (we'll be there sometime between 9 and 5) for the Dish guy to show up, he showed up 3 hours late took one look at our house, said "I didn't bring a ladder" and left and we had to reschedule. What kind of satellite installer doesn't bring a ladder? Probably the kind that is a sub :/ If a Dish tech arrived without a ladder he may have gotten suspended. I'm curious about the football access your DH found. To my knowledge, Directv is the only provider for NFL ticket. And they pay big to keep it that way, so if anyone wants access to all the NFL games ( full games that is ) they have to order NFL Ticket. |
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Deleted
Posts: 0
Sept 29, 2024 8:23:06 GMT
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Post by Deleted on Apr 29, 2016 1:45:39 GMT
I live in fear that my small cable company will be swallowed up by some big ugly cable company. It is a small regional company with great service and decent rates. These horror stories only make that fear more real.  |
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breetheflea
Drama Llama
Posts: 6,357
Location: PNW
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Post by breetheflea on Apr 29, 2016 1:49:08 GMT
We are in the process of switching to Netflix and Hulu and dropping Dish. It's not worth $75 for the channels we get and since Food Network doesn't have any shows I like anymore (enough with the competitions!) and HGTV is House Hunters reruns all the time I only have one show I watch (which I can watch on Hulu). \ DH likes his football but thinks he's found some other way (not free though) where he can watch any game (his team is rarely on here because it's not local) and then drop whatever it is when it's not football season. We'll see... I loved the time I waited all day (we'll be there sometime between 9 and 5) for the Dish guy to show up, he showed up 3 hours late took one look at our house, said "I didn't bring a ladder" and left and we had to reschedule. What kind of satellite installer doesn't bring a ladder? Probably the kind that is a sub :/ If a Dish tech arrived without a ladder he may have gotten suspended. I'm curious about the football access your DH found. To my knowledge, Directv is the only provider for NFL ticket. And they pay big to keep it that way, so if anyone wants access to all the NFL games ( full games that is ) they have to order NFL Ticket. I will ask DH when he comes home but I'm pretty sure (from Googling) it's called NFL Game Pass. |
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Post by mymindseyedpea on Apr 30, 2016 7:57:50 GMT
Ok I finally found time to discuss the "Dishues". As for any other company, I didn't have any discussions about them. But hopefully this will at least bring some clarity and ease to some about what I have to say about Dish. I'm sure though that some of what I'm going to say applies to more companies as well: We currently have DirectTV but our rates are pretty high. Decided to switch back to Dish to save some money (although it is still expensive). You won't find anywhere that's cheaper. Dish is the only company with price lock. I felt myself becoming really anxious as I agreed to the terms. I understand that if there were no consequences people would be switching back and forth all of the time, but really...why should I have to have my credit checked to sign up for Dish? Or be charged up to $349 for each receiver if I end services? What if I lose my job and can't pay for the service anymore. Should my credit be ruined because I cancelled cable services and can't pay the enormous fees? If you end up having to cancel before your contract is up the only fee you would have to pay is $20 per how ever many months you have left in your contact. ( the cancelation fee ) So the most you could ever owe is $480 period. ( only if you canceled right away would you have to pay that much ) You don't have to pay fees for the receivers AS LONG as you return them with 30 days of when you canceled. Why can't the companies just come up with a fair rate and stick to it? Does anyone else get frustrated by this? When someone signs a 2 year contract with Dish, Dish doesn't make any profit till after their 2 year contract is up. The charge for the total of the 2 year contract amounts to Dish breaking even. Because of the price lock, you stick to your same rate and never have to pay more than you have been unless you choose to upgrade. And I feel taken advantage of by the likes of Dish Network, DirectTV, and Century Link. When my mother in law died, hand down THE MOST difficult thing to deal with was Dish Network! The made it so hard to cancel! It was really ridiculous! I'm sorry about your experience. Since you were the one who canceled, did you return the receivers with the 30 day period? Were they trying to keep the contract intact on the phone? Did they know the reason why you were canceling? Did they ask for proof? (death certificate ) They have policies like that so not just anyone off the street can cancel and lie about a death. I think I recall in the discussion I had that they wave something when the cancelation is due to a death. I'm not sure. But it shouldn't have been a hassle and I'm sorry it was. They said they could not provide service, but they would not let me out of my contract. They told me i had to keep the receiver and return it after my contract was up. I ended up figuring out that it was cheaper to keep the receiver on the shelf unused in the garage for one year, than it was to return it and be penalized. EVEN THOUGH THEY COULD NOT PROVIDE SERVICE AT MY NEW HOUSE! Of course i totally forgot about the receiver and realized i had been paying the minimum payment for an extra 3 months..... i just shipped to equipment back. Was it the buffoon that told you you couldn't cancel and that you had to keep the receiver? How would you get penalized if you were to return it? Subs get screwed whenever there is a hold up with something because they get piece pay. So they have been known to lie. We had one of the dad's in dd's class say he was a subcontractor. My boyfriend asked him if he had to drive to a far location for an install and find out that the customer signed up for HD when the work order was set up for Standard, would he tell the customer this and risk canceling the order? And the dad said: "No way, I would tell them the work order is set for HD." Because he can do the install and get paid for the job vs. canceling the install and not getting paid for anything and eating up the gas. By the time he would install it, the job would be done and he would get paid for it leaving the customer in realization that it's standard definition. But by the time the customer finds out, the dad would be gone. It makes me wonder if that's ever happened to him before because it's not rare when work orders get mixed up. How do you know when a sub comes to your door vs. an internal Dish tech? An internal Dish tech will either have a van or truck with the Dish logo on it. ( I can't recall the make but I will try to find out again, but I think it's Chevy ) My neighbor ordered Dish and we found out she had a sub come to her door. We told her to send him away and schedule to have an internal tech come to do the install for her. quote author=" spitfiregirl" source="/post/1096808/thread" timestamp="1461860472"] I just now ended up cutting services with direct tv and they were very nice about it and actually gave me credits and cut my bill my 2/3. I was quite happy, but if you don't stay on top of things, your rate goes up and you don't even realize it... thats why i hate. Give me a rate and stick to it. They are all a bunch of thieves. [/quote] Dish gives you a rate and you stick to it because of the price lock. The only way the rate goes up is if you choose for an upgrade. I can't recall any other reason rates would go up. (I don't know how guarantees work. Like for example: one of our local grocery stores ( Safeway ) have price labels that say "you can count on it everyday" Does that mean for life? If so then I guess you can count on price lock for life. ) Exactly that happened to a friend of mine. She was out of work, they shut off her dish and then did an auto withdraw for the last $600 in her checking account for the receivers. Put her in a real bind. Did she not return the receivers within the 30 days? I usually have a reminder for a week earlier so that I do not have to pay additional fees or be re-committed to a other contract (a roll over). Are you talking about when you cancel early or when your 2 year contract is up? Once your 2 year contract is up you become month to month. And your rates don't go up unless you upgrade. ( price lock ) We are in the process of switching to Netflix and Hulu and dropping Dish. It's not worth $75 for the channels we get and since Food Network doesn't have any shows I like anymore (enough with the competitions!) and HGTV is House Hunters reruns all the time I only have one show I watch (which I can watch on Hulu). \ DH likes his football but thinks he's found some other way (not free though) where he can watch any game (his team is rarely on here because it's not local) and then drop whatever it is when it's not football season. We'll see... I loved the time I waited all day (we'll be there sometime between 9 and 5) for the Dish guy to show up, he showed up 3 hours late took one look at our house, said "I didn't bring a ladder" and left and we had to reschedule. What kind of satellite installer doesn't bring a ladder? I love Netflix <3 The usage is so convenient Sorry to see you go, but it sounds like Dish won't work for you anymore. If it's not worth it, it's not worth it. When did the 9-5 window happen? Hopefully it was over 10 years ago because Dish schedules a half hour window. I know I said this before but I'm pretty certain now it was a sub. |
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Post by katiejane on Apr 30, 2016 9:52:28 GMT
We cut cable and satellite 2 years ago. We now have a free service (freesat) and netflix. I really don't like playing all that money for tv
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M in Carolina
Pearl Clutcher
Posts: 3,128
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Post by M in Carolina on Apr 30, 2016 10:17:20 GMT
We just cancelled Direct TV a couple of months ago. Dh bought a Clear Stream aerial antenna to get the local channels, and we have Netflix, Hulu, Amazon Prime, and Chromecast--so we can stream YouTube, etc. on our TV with the click of our mouse.
We keep getting calls from Direct TV asking why we left and why we won't come back... We cancelled because we never watched TV--we were watching the streamed programs. Dh has explained it to them over and over, yet they keep calling.
Just cancelling the service was a nightmare. Dh is unflappable and never loses his patience ever. He was so angry by the time he was off the phone. He was fuming.
I hope we never have to get satellite again.
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Post by iamkristinl16 on Apr 30, 2016 12:28:48 GMT
Ok I finally found time to discuss the "Dishues". As for any other company, I didn't have any discussions about them. But hopefully this will at least bring some clarity and ease to some about what I have to say about Dish. I'm sure though that some of what I'm going to say applies to more companies as well: We currently have DirectTV but our rates are pretty high. Decided to switch back to Dish to save some money (although it is still expensive). You won't find anywhere that's cheaper. Dish is the only company with price lock. I felt myself becoming really anxious as I agreed to the terms. I understand that if there were no consequences people would be switching back and forth all of the time, but really...why should I have to have my credit checked to sign up for Dish? Or be charged up to $349 for each receiver if I end services? What if I lose my job and can't pay for the service anymore. Should my credit be ruined because I cancelled cable services and can't pay the enormous fees? If you end up having to cancel before your contract is up the only fee you would have to pay is $20 per how ever many months you have left in your contact. ( the cancelation fee ) So the most you could ever owe is $480 period. ( only if you canceled right away would you have to pay that much ) You don't have to pay fees for the receivers AS LONG as you return them with 30 days of when you canceled. Why can't the companies just come up with a fair rate and stick to it? Does anyone else get frustrated by this? When someone signs a 2 year contract with Dish, Dish doesn't make any profit till after their 2 year contract is up. The charge for the total of the 2 year contract amounts to Dish breaking even. Because of the price lock, you stick to your same rate and never have to pay more than you have been unless you choose to upgrade. And I feel taken advantage of by the likes of Dish Network, DirectTV, and Century Link. When my mother in law died, hand down THE MOST difficult thing to deal with was Dish Network! The made it so hard to cancel! It was really ridiculous! I'm sorry about your experience. Since you were the one who canceled, did you return the receivers with the 30 day period? Were they trying to keep the contract intact on the phone? Did they know the reason why you were canceling? Did they ask for proof? (death certificate ) They have policies like that so not just anyone off the street can cancel and lie about a death. I think I recall in the discussion I had that they wave something when the cancelation is due to a death. I'm not sure. But it shouldn't have been a hassle and I'm sorry it was. They said they could not provide service, but they would not let me out of my contract. They told me i had to keep the receiver and return it after my contract was up. I ended up figuring out that it was cheaper to keep the receiver on the shelf unused in the garage for one year, than it was to return it and be penalized. EVEN THOUGH THEY COULD NOT PROVIDE SERVICE AT MY NEW HOUSE! Of course i totally forgot about the receiver and realized i had been paying the minimum payment for an extra 3 months..... i just shipped to equipment back. Was it the buffoon that told you you couldn't cancel and that you had to keep the receiver? How would you get penalized if you were to return it? Subs get screwed whenever there is a hold up with something because they get piece pay. So they have been known to lie. We had one of the dad's in dd's class say he was a subcontractor. My boyfriend asked him if he had to drive to a far location for an install and find out that the customer signed up for HD when the work order was set up for Standard, would he tell the customer this and risk canceling the order? And the dad said: "No way, I would tell them the work order is set for HD." Because he can do the install and get paid for the job vs. canceling the install and not getting paid for anything and eating up the gas. By the time he would install it, the job would be done and he would get paid for it leaving the customer in realization that it's standard definition. But by the time the customer finds out, the dad would be gone. It makes me wonder if that's ever happened to him before because it's not rare when work orders get mixed up. How do you know when a sub comes to your door vs. an internal Dish tech? An internal Dish tech will either have a van or truck with the Dish logo on it. ( I can't recall the make but I will try to find out again, but I think it's Chevy ) My neighbor ordered Dish and we found out she had a sub come to her door. We told her to send him away and schedule to have an internal tech come to do the install for her. quote author=" spitfiregirl" source="/post/1096808/thread" timestamp="1461860472"] I just now ended up cutting services with direct tv and they were very nice about it and actually gave me credits and cut my bill my 2/3. I was quite happy, but if you don't stay on top of things, your rate goes up and you don't even realize it... thats why i hate. Give me a rate and stick to it. They are all a bunch of thieves. Dish gives you a rate and you stick to it because of the price lock. The only way the rate goes up is if you choose for an upgrade. I can't recall any other reason rates would go up. (I don't know how guarantees work. Like for example: one of our local grocery stores ( Safeway ) have price labels that say "you can count on it everyday" Does that mean for life? If so then I guess you can count on price lock for life. ) Exactly that happened to a friend of mine. She was out of work, they shut off her dish and then did an auto withdraw for the last $600 in her checking account for the receivers. Put her in a real bind. Did she not return the receivers within the 30 days? I usually have a reminder for a week earlier so that I do not have to pay additional fees or be re-committed to a other contract (a roll over). Are you talking about when you cancel early or when your 2 year contract is up? Once your 2 year contract is up you become month to month. And your rates don't go up unless you upgrade. ( price lock ) We are in the process of switching to Netflix and Hulu and dropping Dish. It's not worth $75 for the channels we get and since Food Network doesn't have any shows I like anymore (enough with the competitions!) and HGTV is House Hunters reruns all the time I only have one show I watch (which I can watch on Hulu). \ DH likes his football but thinks he's found some other way (not free though) where he can watch any game (his team is rarely on here because it's not local) and then drop whatever it is when it's not football season. We'll see... I loved the time I waited all day (we'll be there sometime between 9 and 5) for the Dish guy to show up, he showed up 3 hours late took one look at our house, said "I didn't bring a ladder" and left and we had to reschedule. What kind of satellite installer doesn't bring a ladder? I love Netflix <3 The usage is so convenient Sorry to see you go, but it sounds like Dish won't work for you anymore. If it's not worth it, it's not worth it. When did the 9-5 window happen? Hopefully it was over 10 years ago because Dish schedules a half hour window. I know I said this before but I'm pretty certain now it was a sub. [/quote] I've had dish before and the rates went up after the contract ended just like every other company. I'm in the process of scheduling my install right now but the window of time they give is several hours. I have to tell them 8-12 or 12-5 and then plan on them being there for up to 4 hours. Maybe the day of they give you a better estimate but you really have to plan your whole day around it. |
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Post by spitfiregirl on Apr 30, 2016 14:56:19 GMT
Was it the buffoon that told you you couldn't cancel and that you had to keep the receiver? How would you get penalized if you were to return it? Subs get screwed whenever there is a hold up with something because they get piece pay. So they have been known to lie. We had one of the dad's in dd's class say he was a subcontractor. My boyfriend asked him if he had to drive to a far location for an install and find out that the customer signed up for HD when the work order was set up for Standard, would he tell the customer this and risk canceling the order? And the dad said: "No way, I would tell them the work order is set for HD." Because he can do the install and get paid for the job vs. canceling the install and not getting paid for anything and eating up the gas. By the time he would install it, the job would be done and he would get paid for it leaving the customer in realization that it's standard definition. But by the time the customer finds out, the dad would be gone. It makes me wonder if that's ever happened to him before because it's not rare when work orders get mixed up. How do you know when a sub comes to your door vs. an internal Dish tech? An internal Dish tech will either have a van or truck with the Dish logo on it. ( I can't recall the make but I will try to find out again, but I think it's Chevy ) My neighbor ordered Dish and we found out she had a sub come to her door. We told her to send him away and schedule to have an internal tech come to do the install for her. quote author=" spitfiregirl" source="/post/1096808/thread" timestamp="1461860472"] I just now ended up cutting services with direct tv and they were very nice about it and actually gave me credits and cut my bill my 2/3. I was quite happy, but if you don't stay on top of things, your rate goes up and you don't even realize it... thats why i hate. Give me a rate and stick to it. They are all a bunch of thieves. Dish gives you a rate and you stick to it because of the price lock. The only way the rate goes up is if you choose for an upgrade. I can't recall any other reason rates would go up. (I don't know how guarantees work. Like for example: one of our local grocery stores ( Safeway ) have price labels that say "you can count on it everyday" Does that mean for life? If so then I guess you can count on price lock for life. ) [/quote] I called and the person in the office told me it would be 250$ to cancel or downgrade to 19.99 a month for the duration of the contract.trust me, we went round and round trying to work this out ... if i downgraded , i would have to keep the receiver and store it somewhere until i was out of contract. could not believe they would not let me return it. and the ills do go up when promotional discounts end... say, you get hbo for 6 months for free, but you have to call and cancel it if you don't want it after that. If you don't cancel you start paying regular price. If your on autopay you can easily overlook it. |
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quiltz
Drama Llama
Posts: 6,840
Location: CANADA
Jun 29, 2014 16:13:28 GMT
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Post by quiltz on Apr 30, 2016 16:20:24 GMT
iamkristinl16 and mymindseyedpea ~ I keep the date written down in a small journal that has future dates to remind me of the date when the contract is up. I like to be organized about stuff and writing it down helps me.
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Post by iamkristinl16 on Apr 30, 2016 16:29:02 GMT
Dish says "price lock" but that is for the certain period of time. They recently had it where the rate was supposed to stay the same for three years with only a two year contract. Right now the deal is two years contract and two years price lock. Those details change. When we signed up for directv we had a two year contract but the introductory price only last a year. As soon as that time is up, the rates go up. Dish will be the same, although the rate is for two years. I wish we had done it when it was three, but our contract wasn't up with directtv yet. Dish also says not to call to cancel your current service to prevent Interruption. However, I believe that is a clever trick because they know if you call the current provider they will try to get you to stay with them. However, if you have already signed with dish you have to cancel your old service or pay the fees.
I don't think dish is any different than the other companies in regards to their policies and I am not trying to put dish down specifically. I have a problem with all of them and the way that the "system" has come to be these days.
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Post by mymindseyedpea on Apr 30, 2016 16:33:06 GMT
Ok I guess when it comes to price lock it means for the 2 year contract.
And yes during the first 2 years is when you get all the promos. After the 2 year they go up regular price.
Does the price after that keep climbing?
I would say no, but now in all sorts of confused with how this price lock works.
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scrapbug
Full Member
Posts: 343
Jun 26, 2014 0:11:46 GMT
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Post by scrapbug on Apr 30, 2016 16:35:10 GMT
Time warner has no contract which is nice. It's easy to get out of if need be.
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LeaP
Pearl Clutcher
Posts: 3,939
Location: Los Angeles, CA where 405 meets 101
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Post by LeaP on Apr 30, 2016 17:02:30 GMT
A contract was the precise reason we did not get cable in Canada. I did not want to commit. While I probably could have found a contract free provider, I couldn't be bothered so we did without. I think I missed the television the most. Now, back in the U.S. we just have high speed internet through Time Warner without a contract.
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Southern Side eyed Pea 
