Deleted
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Post by Deleted on Jun 3, 2016 23:39:50 GMT
but I do want you to know I completely own up to the fact that I handled the situation very poorly. I could give a list of reasons/excuses for my actions but it all comes down to being disrespectful and not completely thinking through what was happening in the situation. I am sorry for my behavior and will be the first to admit that I often make mistakes. Also because I did work things out with the original poster, I moved on from the situation and did not come back to address it or post on twopeas - which I definitely should have. Wow. Kelly. I have to say, "Well done." This is one of the best responses I've seen in this type of situation (and I see a lot of mistakes in my line of work). I want to say "nice job" for publicly owning up to the mistake and publicly addressing it. That's what I'd been waiting for for all this time. Since it was a public shaming, it ought to be a public "mea culpa". You have changed my opinion of this situation for the better. |
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Post by mom on Jun 4, 2016 1:01:07 GMT
I will say - this is the second time Kelly has jumped on 2Peas to let us hear from her. I appreciate how well she handles herself. Sometimes we all do stupid crap, but owning up to it is the best thing. There aren't many companies who own up to their missteps and this is really nice to see. Thanks for stopping in, Kelly.
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kellypurkey
Shy Member
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Post by kellypurkey on Jun 4, 2016 2:21:00 GMT
Thank you for the follow-up comments. I do want to say that everyone is completely allowed to have the own opinion and view of the situation, and you can still take away what you would like from it. But when I'm wrong I'm not too proud to admit it, and my actions were wrong. paperpilekitten I am very glad you like your purchases and I wasn't trying to make you feel bad about your post, I hope it didn't come off that way. It's always good to hear feedback and that's why I will scroll through the boards here once in a while. Seriously, I think about International shipping all. the. time. and how difficult it is for the customer. I just wanted you to know the reasoning behind the business a bit and that I do really care about + value the International customers! |
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Post by alissa103 on Jun 4, 2016 3:00:06 GMT
kellypurkey you are a class act! We all make mistakes, but it's how we choose to learn & grow from them that shows our true character. Much respect to you! P.S. I want more, more, more of your stuff in JoAnns! Any chance we'll see that happen?!
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Post by rcarpen on Jun 4, 2016 3:45:08 GMT
I love your stamps. They are some of my favorites. Any chance that you will ever carry the Simply Magic Stamp set again? That is the one that I regret not purchasing the most!!! Keep up the good work!
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Post by dancingwithpaper on Jun 4, 2016 4:51:36 GMT
Hi all, just wanted to quickly jump on here and address the old stamp issue that's being mentioned here. I know this is now two years later, but I do want you to know I completely own up to the fact that I handled the situation very poorly. I could give a list of reasons/excuses for my actions but it all comes down to being disrespectful and not completely thinking through what was happening in the situation. I am sorry for my behavior and will be the first to admit that I often make mistakes. Also because I did work things out with the original poster, I moved on from the situation and did not come back to address it or post on twopeas - which I definitely should have. She is actually a very loyal customer each month of my shop and I am glad that the two of us were able to work things out over email. I can understand how this has reflected poorly on the impression you might have of me and my business, but I do take a lot of care in my customer service and try as much as possible to go the distance for my customers. I think it is hard to read people's voices online, but I do hope you can understand I am sincerely remorseful over the situation. If there's anything you ever want to address with me privately, I'm always happy to open discussions. As for the kit design, yes the style and colors really do stay the same from month to month (similar to how Ali's kits all stay true to her style each month) and the thought behind that is that if you use them for Project Life your album for the year have a more cohesive look to it. I've been working with a lot of amazing guest designers this year to offer mini kits, to hopefully give you an alternative style if the monthly kit isn't for you. paperpilekitten I'm so sorry you had to pay a such high customs fee for your order. We do put the true value on the customs form because they are subject to random checks by the post office and it could lead to having items delayed even longer & slap me with a case of mail fraud. I'm sorry about that, I wish it were easier for International customers to shop. Thank you so much for taking the time and thought to post here. It really reflects well of you! Your stamps are definitely the most used of my collection, so now I can happily spend more money on them after this post.  |
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Post by myboysnme on Jun 4, 2016 12:14:16 GMT
kellypurkey you are a class act! We all make mistakes, but it's how we choose to learn & grow from them that shows our true character. Much respect to you! P.S. I want more, more, more of your stuff in JoAnns! Any chance we'll see that happen?! I wouldn't call her a class act, but if people like her stuff enough to want to buy them, then buy them! Any business person with intelligence is going to jump on to do damage control. Folks on this thread are very forgiving and willing to spend their money on these products. That's totally cool. I just wouldn't determine someone is a class act because they apologize. Because that is my minimum expectation of anyone who messes up and wants people to still spend their money on their business. Rereading that thread again, just 2 years ago, is sickening. Just absolutely appalling. If you want to justify spending money with this company or its affiliates, feel free but please cease the smooches for the designer. Jumping on a message board to make sure you can continue to shill your products is just business and nothing the members of the board need to be swooning over. Free~Bird
Posted: 4/15/2014 8:16:04 PM
peas have a really, really.... REALLY long memory Kelly Purkey. Just fyi. |
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oaksong
Drama Llama
Posts: 6,167
Location: LA Suburbia
Site Supporter
Jun 27, 2014 6:24:29 GMT
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Post by oaksong on Jun 4, 2016 14:33:03 GMT
Yes, Peas have a long memory, but how many people have actually come here to try to make things right? How many people ever own up to their mistakes, here, in public, or in your personal life? In my experience, it is rare. Kelly's apology was handled exactly the way it should have been. She could have ignored this entire discussion, but she didn't. The situation was always at the back of my mind when I would see her products. I like her as a designer, and now have a newfound respect for her as a business owner and brand. If you don't think it's enough, myboysnme, or if you don't think it's genuine, that's fine. I just don't see the need to call out others for accepting her apology. |
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Post by Skellinton on Jun 4, 2016 14:44:59 GMT
kellypurkey you are a class act! We all make mistakes, but it's how we choose to learn & grow from them that shows our true character. Much respect to you! P.S. I want more, more, more of your stuff in JoAnns! Any chance we'll see that happen?! I wouldn't call her a class act, but if people like her stuff enough to want to buy them, then buy them! Any business person with intelligence is going to jump on to do damage control. Folks on this thread are very forgiving and willing to spend their money on these products. That's totally cool. I just wouldn't determine someone is a class act because they apologize. Because that is my minimum expectation of anyone who messes up and wants people to still spend their money on their business. Rereading that thread again, just 2 years ago, is sickening. Just absolutely appalling. If you want to justify spending money with this company or its affiliates, feel free but please cease the smooches for the designer. Jumping on a message board to make sure you can continue to shill your products is just business and nothing the members of the board need to be swooning over. Free~Bird
Posted: 4/15/2014 8:16:04 PM
peas have a really, really.... REALLY long memory Kelly Purkey. Just fyi.KP not only is owning up to her mistakes, but she says that she worked it out with the original person who had the problem in the first place and she is now a regular customer. If the original person who had the problem has forgiven KP, why should we still be angry? It isn't like there was a pattern of poor behavior by KP. It was an isolated incident and it appears she made amends with the op and is still making amends today. I think at some point that needs to be enough. |
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Deleted
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Post by Deleted on Jun 4, 2016 15:19:35 GMT
I wouldn't call her a class act, but if people like her stuff enough to want to buy them, then buy them! Any business person with intelligence is going to jump on to do damage control. Folks on this thread are very forgiving and willing to spend their money on these products. That's totally cool. I just wouldn't determine someone is a class act because they apologize. Because that is my minimum expectation of anyone who messes up and wants people to still spend their money on their business. Rereading that thread again, just 2 years ago, is sickening. Just absolutely appalling. If you want to justify spending money with this company or its affiliates, feel free but please cease the smooches for the designer. Jumping on a message board to make sure you can continue to shill your products is just business and nothing the members of the board need to be swooning over. Free~Bird
Posted: 4/15/2014 8:16:04 PM
peas have a really, really.... REALLY long memory Kelly Purkey. Just fyi.Somebody needs a Starbucks this morning.  kellypurkey - I think it's great coming on here and posting. It's hard to run a small business in today's culture. I think it is great to see business owners provide a personal, appreciative touch. I don't mind giving smooches to the designer and will swoon over your stamps every time I pull them out and use them. |
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Post by stinkerbelle on Jun 4, 2016 15:33:46 GMT
just wanted to say I appreciate the apology |
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Post by paperpilekitten on Jun 4, 2016 16:42:39 GMT
I think kellypurkey has acted very professional on these boards, regarding the old stamp matter. I do not (and I don't think I've ever had) quite understand these high moral requirements for businesses in the scrapbooking industry. I make almost daily purchases (usually groceries) from global brands that are mangling down the rain forests of the world, exhausting natural resources, posing threats to almost extinct species, applying GMO crops that are a threat to the local echo system, patenting plants so local farmers in poor countries no longer can afford to grow their own food, using pesticides so their farm workers get sick.... I'm sure we all put items from those brands in our carts at the grocery store, and I know we all definitely have bought shoes, clothes and textiles that is one of the worst industries regarding pesticides, toxins and workers' conditions, and we don't even blink. Simply because it would be more than a full time job if I would have to research all those brands and global companies, and I would probably have a hard time finding 'fair' replacements. So if I'm not boycotting those brands, I personally don't see much point of boycotting scrapbooking brands on pure moral grounds. I don't mind if others want to do it, it's your personal choice, of course. Not my place to judge. It's just that for me, personally, I feel it's a waste of my time and energy. That said, I'm still happy to learn that Kelly Purkey worked it out with that girl, after initially reacting from her gut and messing up. Not one of Kelly's finest moments, I'm sure. But we've all had those.  Yes, I guess I'm quite forgiving, in general. Life is too short. |
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Post by myboysnme on Jun 4, 2016 17:26:08 GMT
We don't know that she worked it out with the girl. But hey, maybe she'll send you something for your loyalty and support. I think as a business owner working it out with the girl is the very least she should do. My expectations of people I do business with are reasonable. I don't think she walks on water because she ended up doing what she should have done in the first place.
Life is too short, so if you want her stamps, buy them. They're cute. I'm not saying don't spend your money as you want to. I'm saying that apologizing doesn't make her a class act, doesn't make it 'well done,' and is merely what she should do just as a human being.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,559
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Jun 4, 2016 18:37:24 GMT
We don't know that she worked it out with the girl. But hey, maybe she'll send you something for your loyalty and support. I think as a business owner working it out with the girl is the very least she should do. My expectations of people I do business with are reasonable. I don't think she walks on water because she ended up doing what she should have done in the first place. Life is too short, so if you want her stamps, buy them. They're cute. I'm not saying don't spend your money as you want to. I'm saying that apologizing doesn't make her a class act, doesn't make it 'well done,' and is merely what she should do just as a human being. Dude. Seriously? Nobody is saying KP walks on water or is the queen of everything. People can have their own opinions and you just said you have "reasonable" expectations, yet you are calling out the ladies who are saying they accept and appreciate the apology? It's their opinion that it makes KP a "class act" for coming here to apologize to the people who don't know what happened after the fact. You just basically said that KP is possibly lying about working it out with the original customer with no valid reason to back it up. I'm not saying people should be naive, but how about you show a little kindness and give people the benefit of the doubt? That seems like the thing to do as a human being to me. And, for the record, nobody had to bribe me to post this. I have my own brain, thanks. |
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Post by myboysnme on Jun 4, 2016 21:51:13 GMT
We don't know that she worked it out with the girl. But hey, maybe she'll send you something for your loyalty and support. I think as a business owner working it out with the girl is the very least she should do. My expectations of people I do business with are reasonable. I don't think she walks on water because she ended up doing what she should have done in the first place. Life is too short, so if you want her stamps, buy them. They're cute. I'm not saying don't spend your money as you want to. I'm saying that apologizing doesn't make her a class act, doesn't make it 'well done,' and is merely what she should do just as a human being. Dude. Seriously? Nobody is saying KP walks on water or is the queen of everything. People can have their own opinions and you just said you have "reasonable" expectations, yet you are calling out the ladies who are saying they accept and appreciate the apology? It's their opinion that it makes KP a "class act" for coming here to apologize to the people who don't know what happened after the fact. You just basically said that KP is possibly lying about working it out with the original customer with no valid reason to back it up. I'm not saying people should be naive, but how about you show a little kindness and give people the benefit of the doubt? That seems like the thing to do as a human being to me. And, for the record, nobody had to bribe me to post this. I have my own brain, thanks. Dude. Seriously? Are you that invested? It's my opinion and you have yours. I don't think you coming on here to chide me with Dude. Seriously? is showing a little kindness either. No one ever said you don't have a brain - was that in question? I have always despised the pseudo scrap celebs fawning club and some of these posts smack of it. Disagreement is not the problem. But you sound snarky to me. So I had my say and I'm moving on. See you on another thread. |
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Post by mom on Jun 4, 2016 23:55:01 GMT
I think it takes more class to post on a message board and apologize and own up to mistakes than to just handslap those who commented on her post.
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Post by scrapaddict702 on Jun 5, 2016 4:20:50 GMT
I personally feel that even if it's a marketing tactic (which I don't get that vibe at all in this case, by the way) that on a personal level it still hits your pride to apologize and admit you're wrong even if you don't mean it with any level of sincerity. That's just my thoughts on it. My kids are old enough to know what an apology is for and to apologize for things they do that they shouldn't and even if most of the time they are only doing so because we make them, you can tell it is embarrassing and hurts their little egos to do it regardless of it's authenticity.
Anyone who has accepted blame (be it in their family, a relationship, or a friendship) just to end a conflict has probably felt the same way.
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Deleted
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Nov 25, 2024 18:35:57 GMT
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Post by Deleted on Jun 5, 2016 15:16:39 GMT
I give Kelly huge credit! SC/April has never, not once, ever publicly apologized for anything. And we all know they've made tons of mistakes that should have rendered apologies. Good going Kelly. Hopefully you are learning from their mistakes.
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Deleted
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Nov 25, 2024 18:35:57 GMT
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Post by Deleted on Jun 8, 2016 2:45:01 GMT
I'm with both camps on this one.
I am not going to fawn just because Kelly posted on this blog. I've seen her post on other threads - so this comes as no surprise. I do dislike that when someone posts in answer to a complaint there is a rush to congratulate them on posting. Uhmm - you'd be dumb (aka naming no first names but starts with A and ends with L) - not to. Especially when this site has so many members.
On the flip side - for me - I don't sub to Kelly and have bought her product from time to time when I like it. No problems. In fact I LOVE her service. Yes shipping is pricey - but she explained that - and I like that she addresses a lot of issues up front - like why she had to increase shipping etc and what she can do to help with that. All good in my book. I didn't know her past history and won't hold it against her. I like her style.
I also believe that people grow and learn from experiences and you have to give them the benefit of the doubt - I know I have - So my 2 cents.
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Yes, I guess I'm quite forgiving, in general. Life is too short. 