What would you have done ** Update

I'm not one for complaining, I assume that hotels are imperfect and mess things up. But what you describe would be pushing my tolerance level. Cabana? Oh well, I can sit in another chair. Dirty room? Clean it up. Nastiness on the comforter? That should have been changed out when the room was cleaned.  

I would have a conversation with the management. If for no other reason than to ask for a new cleaning crew so that my room would actually BE clean.

You're far more easy going than I would have been. I would have insisted to see the manager after the first complaint. Waiting to go to bed because they had to change the bed linen wouldn't be at all acceptable to me. Housekeeping should have also checked that all else was OK when they attended to clear the half drunk glasses & the open ketchup sachets!

I would expect a decent amount of compensation for the inconvenience of it all and I would carry on complaining until everything was to the standard that was acceptable to me.

Oh hell no, I wouldn't stay quiet & no longer complain. Why wouldn't you expect superb service, plus a clean, habitable room? An open condom on the dresser is beyond disgusting, coupled with crusties on the unkempt bedding. Honestly, there's no way I would remain in that room!

Speak with the highest manager on staff, not the customer service rep at the check-in counter.

Seriously? So what if you were someone's daughter instead of wife? That shouldn't stop you from being able to book. Well, I guess I can kind of understand if the concierge thought you were a kid, but still...

As for the room? With all those problems, I would expect it to be comped. The hotel has already wasted your time on the phone before your trip, wasted your time while you waited for your room, had your trip plans changed (the cabana), and then didn't clean the room. I expect more from the Venetian/Palazzo.

First, I have heard that bedspreads and comforters on hotel beds are very rarely cleaned. I would never cuddle it up to my face! Haven't you seen any of those shows that bring in the special black light and show the disgusting amount of "organic material" on hotel comforters? Not to mention on the headboard or up the walls and on the carpeting. Some people saying in a hotel are disgusting and don't care what they do to the bedding. If you are then next guy in, you get to sleep under whatever they did, or the 20 people before or after them did. I thought everybody knew that these days.

As far as complaining, I would keep complaining as often as you keep finding things that are not to your expectations of their usual level of service. The general manager needs to know the situation with what condition you found your room in, and the situation with the sheets/comforter AFTER they came in and supposedly cleaned the room after your complaint.

Just because I am somewhat of a germaphobic, I bring my own pillow when I travel. The thought that where I am laying my face could have been under someone's butt the night before just grosses me out. I have also taken a flat sheet that we throw on the bed before we plop down on top of it or lay our clothing out on it. I use that flat sheet to kind of tuck under about 2 or 3 feet at the top of the comforter so that it is our own sheet we are cozying up under. I have watched too many of these exposes on dirty maid practices - like using the same towel to wipe the floor and toilet seat, before using it to dry the glasses before putting the paper "protector" covering on them.

Call the manager to your room and show him!!

Well no, they can't have kids prank calling to book services. Plus the service needs to be booked by the credit card holder, not the child who may not have permission to do so and then the parent disputes the charge. So I totally understand them not taking a booking from someone who they thought sounded like a child.

That's awful. When we arrived in a hotel in CA for just a night, we walked in to find 2 double beds instead of the 2 queens booked (apparently the website updated the beds even though they hadn't even started updating the rooms to larger beds...it was in the works, just not done). They refunded half of my stay. In hindsight because of the fact my mom was with us and struggling sharing a bed with our son and how uncomfortable it was for my husband and I to share (I couldn't get comfortable...I was about 14-15 weeks pregnant) I should have insisted on getting two rooms each with a queen bed.

I would expect a huge discount on your stay. It's great they are comping you, but completely unacceptable to have mistake after mistake after mistake. I don't think it is common, it might have just been a perfect storm, but you are entitled to a good stay. I avoid strip hotels and only go to shows when we get b1/g1 for locals because it's insanely expensive. Right down the street, but 90% of everything is well out of budget. So, I can only guess how much you were paying to stay at a high end property. I would expect something like that from Circus Circus, not where you're staying.

if they refuse to discount and/or comp part/all of your stay, since it is something you do annually, I would insist on speaking with someone so you'd get either a base room rate for their high end suites next trip or a free room similar to what you're staying in now. There are suites that are bigger than my first apartment in some of those hotels (I used to stay at base room rates in some of the best rooms at a hotel because my sister knew a manager) and something like that could make up for it. You might just be one group, but you make an annual trip, they certainly wouldn't want to alienate a longstanding customer by not providing a satisfactory remedy.

When you return you should contact the GM. Not because you want money or things comped but because you are a loyal and regular guest. They will appreciate your feedback.

It was handled poorly.

Yes things go wrong, mistakes are made. But how it is handled is more important than the mistake itself. From what you have written this was not handled appropriately and that should be addressed by the GM.