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Post by Jenny in TX on Jul 29, 2016 20:54:14 GMT
When I had to wait 20 minutes for someone to come to even acknowledge us at our table I would have taken that as a bad sign and left. Actually I probably would not have waited 20 minutes to leave. One of my pet peaves at a restaurant is when they are busy and someone can't take 5 seconds to tell you that they will be with you shortly. I just want to be acknowledged so I don't think we have been forgotten.
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Post by scrappysurfer on Jul 29, 2016 21:21:21 GMT
I have never gotten anything but bad service at any Cracker Barrel I've ever been to, but I keep going back for the hashbrown casserole! I would not have left without speaking to the manager. I also would have left at least 15%, but I used to wait tables and I can't in good conscience leave less that that. Karma, and all ![:)](//storage.proboards.com/5645536/images/MNrJDkDuSwqIMVw33MdD.jpg) but that's me.
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scorpeao
Pearl Clutcher
Posts: 4,521
Location: NorCal USA
Jun 25, 2014 21:04:54 GMT
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Post by scorpeao on Jul 29, 2016 21:22:40 GMT
I am not one to stiff a server, but in your case I would have left a quarter...that way they knew you were stiffing them instead of thinking you perhaps forgot.
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Judy26
Pearl Clutcher
MOTFY Bitchy Nursemaid
Posts: 2,858
Location: NW PA
Jun 25, 2014 23:50:38 GMT
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Post by Judy26 on Jul 29, 2016 21:40:13 GMT
1. I'm sorry you had such a awful dinner. 2. The code red parts had me in tears from laughing. I mean I can imagine lights and sirens here at that point lol. We had a very similar experience at our local CB few months back. Only difference was when the manager came out (we didn't ask for him I think he could just tell we were pissed and walked over) he insisted he take care of our bill. I did tip the waitress $15 on our $22 bill because I could tell it was one of them days for her and I felt bad. Plus she wasn't rude durning the whole thing. We had the exact same thing happen to us. Horrible service/ order mix up but the waitress and manager were amazing. I called corporate and told them how great they were.
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Post by Yubon Peatlejuice on Jul 29, 2016 21:48:30 GMT
I would have paid and left a 10% tip and never gone back. Vote with your wallet. Never return. Leave a bad review on Yelp but don't waste any more time thinking about it.
As a side note, I try to teach my son to not be a PITA in restaurants. Don't ask too many questions. Don't ask for anything off the menu. Don't make a fuss. Be decisive. Don't ask for too many things. Keep it simple. We often know what food we want to order by the time the waitress asks for our drink order.
It's a two-way street. Wait staff shouldn't suck and neither should customers.
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Post by Yubon Peatlejuice on Jul 29, 2016 21:49:07 GMT
I would have found a manager after 5 minutes at the table with no service. I never understand these threads. How/why do people let this go on for so long without finding a manager? I get that you saw manager, but you didn't ask for him and you didn't explain all the problems to him. He had only talked to the waitress so he only had her point of view. You should have asked for him when the first problem occurred. Why come here and write it all out the next day and think about contacting corporate? Get a manager the moment you feel dissatisfied. If he doesn't solve the issue, leave. Why do people stay and pay to be treated like this? Ditto! I added up all your minutes. You stayed there over TWO HOURS? no she didn't. She's exaggerating.
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Post by refugeepea on Jul 29, 2016 21:59:13 GMT
If this wasn't a real life situation, I would think I was watching some comedy movie. Code red, code red! Who does that? At the front of a restaurant where customers are waiting to be seated. ![:confused:](//storage.proboards.com/5645536/images/gFcgIuKyZogcCNuz36nO.jpg) I was picturing Kristen Wig in Brides Maids when she's high on anxiety pills and alcohol on the airplane. Which, I'm sure the OP was not!
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eastcoastpea
Prolific Pea
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Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Jul 29, 2016 22:12:15 GMT
I'd contact corporate. With it being clear that the manager wasn't interested in happy customers, corporate should know it.
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Post by crazy4scraps on Jul 30, 2016 1:01:19 GMT
I would call the manager first and give him a chance to make it right. But if he doesn't, then I would email corporate. I disagree. IIRC, the manager already had TWO opportunities to make things right while they were still in the restaurant, once when they were at the table and again when the cashier called a Code Red and he/she failed to fix anything. I would email or write corporate and let them know. Sounds to me like the service issues at that location start from the top down.
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Post by peasapie on Jul 30, 2016 1:05:33 GMT
If this wasn't a real life situation, I would think I was watching some comedy movie. Code red, code red! Who does that? At the front of a restaurant where customers are waiting to be seated. ![:confused:](//storage.proboards.com/5645536/images/gFcgIuKyZogcCNuz36nO.jpg) I was picturing Kristen Wig in Brides Maids when she's high on anxiety pills and alcohol on the airplane. Which, I'm sure the OP was not! Me too. It would make a good comedy routine.
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Post by txdancermom on Jul 30, 2016 1:12:35 GMT
That's terrible! I have been at CB on busy days and never had service that bad, sometimes when I have been on the road by myself, I don't get the best service from them.
I would probably have left $1, so that the waiter knew I didn't forget the tip, but was tipping so little to indicate displeasure.
I don't know that I would have waited to see the manager, if he/she had cared about the "code red" he would have been there to respond, but I would probably complain to corporate they need to know.
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Post by papercrafteradvocate on Jul 30, 2016 1:13:14 GMT
I would have found a manager after 5 minutes at the table with no service. I never understand these threads. How/why do people let this go on for so long without finding a manager? I get that you saw manager, but you didn't ask for him and you didn't explain all the problems to him. He had only talked to the waitress so he only had her point of view. You should have asked for him when the first problem occurred. Why come here and write it all out the next day and think about contacting corporate? Get a manager the moment you feel dissatisfied. If he doesn't solve the issue, leave. Why do people stay and pay to be treated like this? We stayed at my DD's request. They were "teaching me grace" (at first) by reminding me that they were having "a bad day" (they wanted me to cut them some slack; they knew I was not happy at all), so I stuck it out, much to our detriment. We did see the manager, he did come out to bring the last meal for DD2--approximately 10 minutes after the other 2 dinners came out, and and he ran off as quickly as he dropped her plate in front of her!!! I normally would not have waited, I did because of DD's! And it happened last night, I posted after I got home and DD's were in bed. At the time if checking out, I was pissed and felt that I would not be able to convey logically or calmly my dissatisfaction. And both servers and manager knew that the entire time was a clusterf^@k, in hindsight today, they more than likely just stayed far away from us because they knew!
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Post by papercrafteradvocate on Jul 30, 2016 1:16:37 GMT
That's terrible! I have been at CB on busy days and never had service that bad, sometimes when I have been on the road by myself, I don't get the best service from them. I would probably have left $1, so that the waiter knew I didn't forget the tip, but was tipping so little to indicate displeasure. I don't know that I would have waited to see the manager, if he/she had cared about the "code red" he would have been there to respond, but I would probably complain to corporate they need to know. They were not even 1/4 full (busy)!!! I did leave exactly $1 !!! The code red didn't work--apparently when that code is used the manager is to go directly to the area that was calling for it, the cashier. He was on the headset asking the cashier who it was/what was the issue --I believe he knew that it was us and that he was just a big chicken shit that couldn't come when he was called !!!
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Post by freecharlie on Jul 30, 2016 1:24:51 GMT
Please tell me you emailed today
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Deleted
Posts: 0
Jun 18, 2024 11:07:08 GMT
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Post by Deleted on Jul 30, 2016 1:49:16 GMT
That's terrible! I have been at CB on busy days and never had service that bad, sometimes when I have been on the road by myself, I don't get the best service from them. I would probably have left $1, so that the waiter knew I didn't forget the tip, but was tipping so little to indicate displeasure. I don't know that I would have waited to see the manager, if he/she had cared about the "code red" he would have been there to respond, but I would probably complain to corporate they need to know. They were not even 1/4 full (busy)!!! I did leave exactly $1 !!! The code red didn't work--apparently when that code is used the manager is to go directly to the area that was calling for it, the cashier. He was on the headset asking the cashier who it was/what was the issue --I believe he knew that it was us and that he was just a big chicken shit that couldn't come when he was called !!! When management is crappy it rolls downhill to all of the employees. If he is lazy or disorganized or just having a bad day his staff will also. He is probably the reason they were having "one of those nights". He knew it was terrible service and he just couldn't deal with it. I'm glad you only left $1.
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Post by bdhudak on Jul 30, 2016 1:58:36 GMT
Once seated we only wait 5 to 10 minutes. No service we don't stay. I usually stop and speak to a manager to let them know.
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Post by crimsoncat05 on Jul 30, 2016 2:35:54 GMT
Yubon Peatlejuice , if you have ESP (which you must, since you said you *know* she's exaggerating the total amount of time they were there) then heck, you really should be buying a lottery ticket! I hope you e-mailed corporate today, as well. And as an aside, I don't ask for too many odd things, off-menu items, etc. but if I'm paying for a meal I want things the way I ordered them. If they're not like that, I'll say something-- firmly, not causing a scene. Not snotty or pissy about it-- because I used to work with someone who was previously a chef at Applebee's and he told me some of the stuff they did to the customers' food if they thought the customer was being a d!ck (yuck, is all I'll say)-- but if it's a higher-end restaurant, especially, I want my money to pay for what I asked for, the way I asked for it to be prepared.
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Post by papercrafteradvocate on Jul 30, 2016 4:27:01 GMT
I would have found a manager after 5 minutes at the table with no service. I never understand these threads. How/why do people let this go on for so long without finding a manager? I get that you saw manager, but you didn't ask for him and you didn't explain all the problems to him. He had only talked to the waitress so he only had her point of view. You should have asked for him when the first problem occurred. Why come here and write it all out the next day and think about contacting corporate? Get a manager the moment you feel dissatisfied. If he doesn't solve the issue, leave. Why do people stay and pay to be treated like this? Ditto! I added up all your minutes. You stayed there over TWO HOURS? Yes, we were there from 7:30 to 9:30!! It was crazy, I couldn't believe how long it was!!
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Post by papercrafteradvocate on Jul 30, 2016 4:28:11 GMT
Ditto! I added up all your minutes. You stayed there over TWO HOURS? no she didn't. She's exaggerating. No, sadly I am not exaggerating. We were there for 2 hrs! Never again though !!!
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PaperAngel
Drama Llama
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Posts: 7,484
Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Jul 30, 2016 18:42:12 GMT
Ditto! I added up all your minutes. You stayed there over TWO HOURS? Yes, we were there from 7:30 to 9:30!! It was crazy, I couldn't believe how long it was!! As a Southerner who dislikes the native cuisine, I applaud you for even entertaining the idea of Cracker Barrel & enduring the overwhelming lard/grease smell to enter. I cannot imagine willingly staying for two hours, especially with poor service & inedible food! Hope you'll reconsider this restaurant choice/location in the future.
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Post by mollycoddle on Jul 30, 2016 19:11:09 GMT
Soooooo, what did you end up doing? Enquiring minds want to know! ![:D](//storage.proboards.com/forum/images/smiley/grin.png)
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Post by katiekaty on Jul 30, 2016 21:56:27 GMT
I don't get it. You let the bad service continue and did nothing. You should always speak up and ask to speak with the manager, at the tableside and get it corrected on the spot. And then when you get to the register and are asked about the service, you complain but refused to stick around to speak to the manager. And you want to know what to do about it? ![???](//storage.proboards.com/forum/images/smiley/huh.png) And you tipped a dollar? ![???](//storage.proboards.com/forum/images/smiley/huh.png) Tough stuff. You passed up all opportunities to correct it and get action. You did nothing when the manager even brought food to your table. Wow. Passive aggressive much? Leaving a dollar does nothing to tell anyone what was wrong except a crappy day goes on with a crappy customer tipping a crappy amount! Why not just do what we do and are being taught these days in Healthcare "stop the line". Stop the way you are allowing your self to be treated, stop the way they are putting their bad days on you, and just say "Stop, no more, let's get this right. From here on" At any point you could have said no, this isn't going any further, get the manager and spoke DIRECTLY to him and gotten the problem corrected. Instead. you passively sat their, waiting for someone to fix it, all the while no one really recognizing and issue, since you didn't complain. They probably thought it was all OK. And when the one person who did try to help, altho CODE RED, was silly, you refused it. WHat would you expect them to do later? Did you just want to "suck it all up so you could come online" to the Peas and garner sympathy and pages of what should I do when you should have been a grown up and dealt with right then?? Go ahead and call and get your free meal, isn't that what you want? You would have been better if you had ask for the manager and quietly explained the issues, gotten the correct meals you and your daughters wanted. The manager probably would have comped your meal then and every one would have been a lot happier.Of course, you wouldn't have had anything to complain about today! And for everyone, come on and just my sh--t now, I will stand by what I have to say.
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Post by hop2 on Jul 30, 2016 21:59:17 GMT
Well we had a bad experience last night. Did tip about 10 % left won't go back.
No one was rude and they were all trying. But it was a literal hour wait for our entrees ( DD posted a pic of her beverage whe it can so we knew the time we ordered ) and mine was all room temp food that was supposed to be hot. I didn't send it back because that had already taken an hour.
Didn't feel like complaining but we won't be going back
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Post by papercrafteradvocate on Jul 30, 2016 22:38:59 GMT
Soooooo, what did you end up doing? Enquiring minds want to know! ![:D](//storage.proboards.com/forum/images/smiley/grin.png) I wrote corporate! Waiting to see if they respond.
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Post by papercrafteradvocate on Jul 30, 2016 22:53:07 GMT
I don't get it. You let the bad service continue and did nothing. You should always speak up and ask to speak with the manager, at the tableside and get it corrected on the spot. And then when you get to the register and are asked about the service, you complain but refused to stick around to speak to the manager. And you want to know what to do about it? ![???](//storage.proboards.com/forum/images/smiley/huh.png) And you tipped a dollar? ![???](//storage.proboards.com/forum/images/smiley/huh.png) Tough stuff. You passed up all opportunities to correct it and get action. You did nothing when the manager even brought food to your table. Wow. Passive aggressive much? Leaving a dollar does nothing to tell anyone what was wrong except a crappy day goes on with a crappy customer tipping a crappy amount! Why not just do what we do and are being taught these days in Healthcare "stop the line". Stop the way you are allowing your self to be treated, stop the way they are putting their bad days on you, and just say "Stop, no more, let's get this right. From here on" At any point you could have said no, this isn't going any further, get the manager and spoke DIRECTLY to him and gotten the problem corrected. Instead. you passively sat their, waiting for someone to fix it, all the while no one really recognizing and issue, since you didn't complain. They probably thought it was all OK. And when the one person who did try to help, altho CODE RED, was silly, you refused it. WHat would you expect them to do later? Did you just want to "suck it all up so you could come online" to the Peas and garner sympathy and pages of what should I do when you should have been a grown up and dealt with right then?? Go ahead and call and get your free meal, isn't that what you want? You would have been better if you had ask for the manager and quietly explained the issues, gotten the correct meals you and your daughters wanted. The manager probably would have comped your meal then and every one would have been a lot happier.Of course, you wouldn't have had anything to complain about today! And for everyone, come on and just my sh--t now, I will stand by what I have to say. I Allowed the bad service to continue??? Smh I'll be kind to you, because you obviously didn't read my posts fully. I stated that the servers and manager were aware of the issues as they happened. Only They kept happening--and I did speak up but they did nothing. I didn't just sit there totally silent and take it as you assume. THEY DID NOTHING ABOUT IT, not I. They failed to do their job--that's all on them. Your passive aggressive comment- I stayed because my girls asked me too. As for the cashier by that time I was so upset that I just wanted to get out of there, I stated that I did not think that I could calmly and effectively convey what was wrong, but then again the manager already KNEW! And, when he was called to the cashier stand, he didn't come--he was trying to find out what the issue was via their headsets--and I've since found out that if anyone calls Code Red that means manager goes straight to where they are being called. As for your snarky comments about a "free meal" "suck it up to come on 2peas just to bitch" well you can just take a flying leap. You don't know me, and your nasty comments were uncalled for because you didn't read (or comprehend) what I wrote.
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Post by myshelly on Jul 30, 2016 23:00:55 GMT
I don't get it. You let the bad service continue and did nothing. You should always speak up and ask to speak with the manager, at the tableside and get it corrected on the spot. And then when you get to the register and are asked about the service, you complain but refused to stick around to speak to the manager. And you want to know what to do about it? ![???](//storage.proboards.com/forum/images/smiley/huh.png) And you tipped a dollar? ![???](//storage.proboards.com/forum/images/smiley/huh.png) Tough stuff. You passed up all opportunities to correct it and get action. You did nothing when the manager even brought food to your table. Wow. Passive aggressive much? Leaving a dollar does nothing to tell anyone what was wrong except a crappy day goes on with a crappy customer tipping a crappy amount! Why not just do what we do and are being taught these days in Healthcare "stop the line". Stop the way you are allowing your self to be treated, stop the way they are putting their bad days on you, and just say "Stop, no more, let's get this right. From here on" At any point you could have said no, this isn't going any further, get the manager and spoke DIRECTLY to him and gotten the problem corrected. Instead. you passively sat their, waiting for someone to fix it, all the while no one really recognizing and issue, since you didn't complain. They probably thought it was all OK. And when the one person who did try to help, altho CODE RED, was silly, you refused it. WHat would you expect them to do later? Did you just want to "suck it all up so you could come online" to the Peas and garner sympathy and pages of what should I do when you should have been a grown up and dealt with right then?? Go ahead and call and get your free meal, isn't that what you want? You would have been better if you had ask for the manager and quietly explained the issues, gotten the correct meals you and your daughters wanted. The manager probably would have comped your meal then and every one would have been a lot happier.Of course, you wouldn't have had anything to complain about today! And for everyone, come on and just my sh--t now, I will stand by what I have to say. I Allowed the bad service to continue??? Smh I'll be kind to you, because you obviously didn't read my posts fully. I stated that the servers and manager were aware of the issues as they happened. Only They kept happening--and I did speak up but they did nothing. I didn't just sit there totally silent and take it as you assume. THEY DID NOTHING ABOUT IT, not I. They failed to do their job--that's all on them. Your passive aggressive comment- I stayed because my girls asked me too. As for the cashier by that time I was so upset that I just wanted to get out of there, I stated that I did not think that I could calmly and effectively convey what was wrong, but then again the manager already KNEW! And, when he was called to the cashier stand, he didn't come--he was trying to find out what the issue was via their headsets--and I've since found out that if anyone calls Code Red that means manager goes straight to where they are being called. As for your snarky comments about a "free meal" "suck it up to come on 2peas just to bitch" well you can just take a flying leap. You don't know me, and your nasty comments were uncalled for because you didn't read (or comprehend) what I wrote. I don't know how you can dispute the fact that you sat there and allowed the bad service to continue. You didn't leave. You didn't ask for a manager. You didn't ask for a different server. You paid the bill. You allowed and accepted the bad service. You paid for the bad service. You tipped for the bad service.
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mallie
Pearl Clutcher
Posts: 3,253
Jul 3, 2014 18:13:13 GMT
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Post by mallie on Jul 31, 2016 0:17:24 GMT
I would have found a manager after 5 minutes at the table with no service. I never understand these threads. How/why do people let this go on for so long without finding a manager? I get that you saw manager, but you didn't ask for him and you didn't explain all the problems to him. He had only talked to the waitress so he only had her point of view. You should have asked for him when the first problem occurred. Why come here and write it all out the next day and think about contacting corporate? Get a manager the moment you feel dissatisfied. If he doesn't solve the issue, leave. Why do people stay and pay to be treated like this? We stayed at my DD's request. They were "teaching me grace" (at first) by reminding me that they were having "a bad day" (they wanted me to cut them some slack; they knew I was not happy at all), so I stuck it out, much to our detriment. We did see the manager, he did come out to bring the last meal for DD2--approximately 10 minutes after the other 2 dinners came out, and and he ran off as quickly as he dropped her plate in front of her!!! I normally would not have waited, I did because of DD's! And it happened last night, I posted after I got home and DD's were in bed. At the time if checking out, I was pissed and felt that I would not be able to convey logically or calmly my dissatisfaction. And both servers and manager knew that the entire time was a clusterf^@k, in hindsight today, they more than likely just stayed far away from us because they knew! Your daughters were "teaching you grace" by insisting that you , as a paying customer, accept bad service? My girls aren't going to teach me to accept less than whAt I deserve.
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Post by papercrafteradvocate on Jul 31, 2016 0:34:38 GMT
I Allowed the bad service to continue??? Smh I'll be kind to you, because you obviously didn't read my posts fully. I stated that the servers and manager were aware of the issues as they happened. Only They kept happening--and I did speak up but they did nothing. I didn't just sit there totally silent and take it as you assume. THEY DID NOTHING ABOUT IT, not I. They failed to do their job--that's all on them. Your passive aggressive comment- I stayed because my girls asked me too. As for the cashier by that time I was so upset that I just wanted to get out of there, I stated that I did not think that I could calmly and effectively convey what was wrong, but then again the manager already KNEW! And, when he was called to the cashier stand, he didn't come--he was trying to find out what the issue was via their headsets--and I've since found out that if anyone calls Code Red that means manager goes straight to where they are being called. As for your snarky comments about a "free meal" "suck it up to come on 2peas just to bitch" well you can just take a flying leap. You don't know me, and your nasty comments were uncalled for because you didn't read (or comprehend) what I wrote. I don't know how you can dispute the fact that you sat there and allowed the bad service to continue. You didn't leave. You didn't ask for a manager. You didn't ask for a different server. You paid the bill. You allowed and accepted the bad service. You paid for the bad service. You tipped for the bad service. Then I must just be one big attention seeking fuck up.
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Post by katiekaty on Jul 31, 2016 18:26:42 GMT
I stand by my comments. At any time you could have asked the manager to come to the table. It's their job to attend to the situation. "Allowing" him to run off, puts a stamp of approval on the service. When your server came back, you didn't ask for him. I would have gotten up and went to the Hostess stand and asked for him and not waited around just "hoping" someone could notice their bad behavior and "rescue" me. Yes, passive aggressive. You allowed yourself to be crapped on. Next time, eat at home or stand up for yourself. Teach your daughters that lesson. There is no grace in passive aggressiveness these days. Young women need to be taught to rely on themselves, not to just accept whatever is dealt them.
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luckyexwife
Pearl Clutcher
Posts: 3,067
Jun 25, 2014 21:21:08 GMT
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Post by luckyexwife on Jul 31, 2016 19:04:31 GMT
So I take the girls to Cracker Barrel ( their choice, the love their grilled chicken). We stand at the hostess station and a CB employee comes up and asks me something I cannot quite understand ( she was mumbling) I saw "we have 3", she states that " she is not the hostess" and walks off, while I'm saying "oh, sorry". We stand there another 3-4 minutes before a hostess comes up and says "I'll be right with you". She comes back 2-3 minutes later and takes us to our seats, stating that "it's been one of those nights." ( there are others behind us, 3 groups of 2-4 people) we are seated with menus. The restaurant is 1/4 full. It takes another 20 minutes for a server to come to the take to say, "I'm not your server but I'll get your drinks". I ask if we can give our order, we thought we had been forgotten, and she says sure. I say thank you and She takes our order and walks off. It takes 10 more minutes before we have beverages delivered by same waitress. We say thank you. People who came in behind us have drinks and food. Another 30 minutes goes by and food us brought to table by our "real" server (not who took our order) Both the girls orders were wrong. I calmly state that their orders are wrong, so she puts all the food on the table behind us, pulls the order and says " well this is what you told the other server". I calmly said "no, DD1 ordered this, this, with this" and DD2 ordered "that, that, with that". Two totally different food stuffs. My dinner was correct. So she is clearly pissed and takes all the food from the table behind us and huffs off saying "I'll put it back in to correct it". She comes out 10 minutes later with the same plate for my dinner (it's luke warm) and scraped off one thing off DD1's plate and puts the right thing there, and nothing for DD2. She states "sorry for the mix up, it's been a night". She asks DD2 what she's drinking and says she'll bring another drink. She does but it's what DD1 is drinking (DD1 had lemonade, DD2 was drinking tea), she sees her mistake and says she'll get her another. It takes over 15 minutes to bring her another. As a side note, my glass had been empty before my dinner and never refilled at all. DD1 had 4 glasses in front of her, from refills!!! So, 5-8 minutes later, the manager brings out DD2's food. (He's acting like it was this complicated special order, when in reality it was exactly off the menu.). Waitress brings check to my side. We are done, while DD2 is not even 1/2 through her dinner and decides to take the rest home. I ask for a box. We sit there for more than 15 minutes waiting for a box---I had asked our server when she brought the check. I cannot get anyone's attention to get a box, our waitress is bussing tables on the other side of the restaurant. I tell DD2 that I'll get her food at home if she's still hungry. I said I was about to carry her plate to the register to ask for a to go box, but DD's were horrified that I would do that! I get to the register, the cashier is joking with the people in front of me paying and teasing them, and I'm hoping she doesn't do it with me! DD's went to the car. Cashier compliments my shirt. I say thank you. She asks how it was, I stated calmly that the service was terrible all the way around, and that both the servers and manager knew it. I stated we left DD2's food on the table as we requested a box and 15 minutes later no box. She starts speaking into her apron "Code Red at Cashier, Code Red at Cashier" (lol). She's apologizing. I state that I just want to pay and get out of there, that I don't know what a Code Red means. She states she's calling her manager. Well, manager comes back on her microphone thing asking what she wants, and she again states "Code Red". She hands me my receipt, and says her manager can come out. I stated that he didn't care when we were being served, the servers knew they were messing up and kept messing up and that to trust me when I say that the manger would want to be in front of me now, and I turned and left. I hear her saying "Code Red is going out the door, Code Red is out the door!!" (I figured I was going to be apprehended, lol!!) I was pissed that they knew they had crappy service, just apologized (yet making errors). My sister thinks I should still call them tomorrow. Or call corporate. (She's a server at an upscale restaurant. My girls thought I should not be upset because they said they were having a bad day (apparently everyone who worked there) Would you have tipped? If so, what? (Bill was $40) What would you have done? Would you have expected them to offer a discount or one of DD's meals free? Should I call? I've read this whole thread, and forgive me if I've missed it, but I have a question. If your DD had 4 drink refills in from of her, and yours was never refilled, why didn't you just say " no think you, but I really need a refill" when they brought the 3rd or 4th refill to your DD?
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