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Post by disneypal on Jan 15, 2017 3:57:34 GMT
You are going to stand there with a store full of people and count every coin before you open it up? I understand why you were frustrated but I am sure this is standard policy to verify the cash in their drawers before they begin using them. |
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Deleted
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Aug 18, 2025 21:32:18 GMT
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Post by Deleted on Jan 15, 2017 4:10:09 GMT
Another former cashier here. My drawer was always counted at the beginning and end of my shift and dammit, it had better be correct or we were written up.
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luckyexwife
Pearl Clutcher
Posts: 3,070 
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Post by luckyexwife on Jan 15, 2017 4:36:15 GMT
Before you open a register when you have lines with 8 or 10 people waiting to check out? For the first time in 3 weeks, I get a few hours to do fun errands by myself. I don't usually do this on Saturday but you take what you can get. So I've been to Hobby Lobby and Michaels. At the last minute, I decide to run by AC Moore. I know this is going to be a mistake because the service is always awful. If they have what I want, I'm waiting in a long line and probably getting overcharged in the end, but I went anyway. Seriously, always be sure they ring you up right for sale items at AC Moore. I decided to buy one item to experiment with. When I get to the front of the store there are 2 registers open plus Customer Service. Each regular line has 8 or 10 people in it. I almost left but the line is moving and finally I see one of clerks pick up her phone so I assume she is calling for more help. Sure enough two clerks come to the register beside mine. They haven't turned the lights on but I watch and there she is counting the coins in the drawer! Every coin. She eventually counted the bills and started the register. Then after a couple of minutes of chit chat between the employees, they open this register. Really? You are going to stand there with a store full of people and count every coin before you open it up? Does it really matter if the register comes up a few cents off at the end of the night. Is that more important than serving customers? As soon as he opened I walked past everyone else and went to this register. Their policy is to take the next person in line but I had one item, cash, no coupon and I was ready to check out. It wasn't my nicest moment but I was ticked that any of us should have been kept waiting while they counted coins and chatted. I truly hope I hate what I bought there because I don't want to go back. There is a reason retail stores are dying. ETA: OK, I give up. I'm a bitch. I'm apparently now mentally unstable! I don't understand how lines work. I've somehow never been in a store when they were counting the coins. I have no business sense. My impatient and inconsiderate action today undoes all the good I have ever done in my life or any of the times I've let someone go ahead of me in a line who had only a few items or seemed to be in a hurry. No business ever need to change their decades old policies to improve their customer experiences. My vent is completely irrational. I'm just going to stick to the nice, polite political threads from now on. I apologize for adding to the criticism on this thread. From your added info, it sounds like you are exhausted and stressed out. I hope tomorrow is a better day, and you are able to relax. |
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Post by wonderwoman on Jan 15, 2017 4:43:12 GMT
I just watched a video of a lady that got knocked out for going ahead when they opened another lane and she wasn't next... just be thankful that didn't happen today.... lol~
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Post by ScrapbookMyLife on Jan 15, 2017 6:50:11 GMT
You jumped the line and cut in front of the others, who were in front of you. Not cool. Your behavior was rude and arrogant.
Most store policies, are for the cashier to take the next in line, NOT whomever rushes to the checkout desk. If I had been in line, and saw you, jump the line, try to rush to be first, etc... I would have loudly said, "I/we(whomever was next) are next and if the cashier didn't take the next in line, I would loudly demand for the manager to be called. I always speak up, about stuff like this. I've done it before, and will do it again.
Had I been there, you would have been the cause of the cashier getting in trouble, for taking someone from the back of the line.
I personally, do not like when arrogant, self entitled people, think they come before everyone.
People like you, are the reason karma exists.
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craftykitten
Pearl Clutcher
Posts: 4,304
Jun 26, 2014 7:39:32 GMT
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Post by craftykitten on Jan 15, 2017 10:55:38 GMT
Bloody hell.
What happened to being kind because you dont know what's going on in someone else's life?
Vent threads here are so often things that are really small or petty that just push someone over the edge if they are already stressed.
I have never seen a till being counted on the shop floor,and I've worked in retail too. Yes, they have to be checked but I would be annoyed too if there was a big queue. And someone counting money under pressure is much more likely to get it wrong anyway.
And if I saw a new till opening up? I would go to that one too, and I bet so would most of you, especially if you only had one item.
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Post by lisae on Jan 15, 2017 12:47:44 GMT
Bloody hell. What happened to being kind because you dont know what's going on in someone else's life? Vent threads here are so often things that are really small or petty that just push someone over the edge if they are already stressed. I have never seen a till being counted on the shop floor,and I've worked in retail too. Yes, they have to be checked but I would be annoyed too if there was a big queue. And someone counting money under pressure is much more likely to get it wrong anyway. And if I saw a new till opening up? I would go to that one too, and I bet so would most of you, especially if you only had one item. Thank you for understanding and commenting! |
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Post by Spongemom Scrappants on Jan 15, 2017 13:16:31 GMT
It never ceases to amaze me what threads take off like this.
The salient factors for me are:
1. The register light was not on until it was ready to serve customers - regardless of the reason.
2. Jumping line is rude - regardless of the reason.
3. Everyone has a bad day and goes off on a pissy tangent every now and then - and sometimes the reason matters.
OP - sorry about your dad and your stress. Hope things get better.
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Deleted
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Aug 18, 2025 21:32:18 GMT
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Post by Deleted on Jan 15, 2017 13:19:03 GMT
I have not read any other posts. The cashiers are responsible for every penny in their draw. If it is the first time it is being used for the day, THEY HAVE TO COUNT the coins. If you need to be pissed, be pissed at management, not the cashiers.
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Deleted
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Aug 18, 2025 21:32:18 GMT
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Post by Deleted on Jan 15, 2017 13:20:54 GMT
Someone is incredibly entitled. So you're still insisting (based on your last reply) that they not count the coins? If you're seriously in THAT much of a hurry, maybe you should not venture out in public. I don't think it is entitled to expect a store to provide the best customer service for ALL of their customers. Who really needs to count coins today? Many people use debit or credit cards. How much of their total is even in cash? No matter how many people say this is standard policy I think it is an idiotic policy to worry about a couple dollars here or there when the store is very busy. Part of my point is that stores are dying and they wonder why. I could have stayed home and ordered on-line. It's nice to get out once in awhile and some things you just need to see in person. However, there are so many things you can buy on-line that brick and mortar stores need to be conscious of the store experience they provide. Watching a manager count the coins with another clerk standing there doing nothing while she does so does not scream good service to me. It says "we care more about the pennies than whether you want to spend dollars here." A couple of dollars here or there is a major issue to the cashier running the draw. It could mean they could LOOSE THEIR JOBS. |
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Post by M~ on Jan 15, 2017 13:26:17 GMT
It may be policy for them to count the drawer before opening it up, so they have a starting cash amount. Not a great policy for when people are waiting, it should be done prior it the drawer being put in the register. Former cashier here. Even if it was counted by the managers before my shift, I counted it myself when I was handed a drawer. Ummmm-I'm responsible for that money and not only was the drawer counted at night, but they had to reconcile everything in addition to the 100 dollars in that drawer. |
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Post by anxiousmom on Jan 15, 2017 13:30:13 GMT
I worked retail all through high school and college.
All I can say is that experience has made me a whole lot more patient while out and about in the stores. The only thing that gets me a little cranky is having to interrupt a bitch session between employees to ask a question-like at Target yesterday. Three employees standing around complaining about their manager while I stood their trying to get one of their attention. That annoyed me. But beyond that, I remember what it was like to be on the other side and I think it makes me a more ... tolerant ... shopper.
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Post by genny on Jan 15, 2017 15:27:33 GMT
I agree with the folks saying you have to count your till before you start. I worked at Kmart back in the day and you had to make sure you started with exactly X number of dollars. However, we would take the till to a far corner to do this and not actually go TO a register and turn the light on until it was done. If they were busy and the people were standing right in front of you counting and chitchatting that would tick me off, too. When I worked at grocery store in high school this is what we did. We had to count at the end of our shift and at the start of a shift, but we always did it in a room off to the side where customers couldn't see us. And if memory serves, there was alway a supervisor there when we counted. We counted, then the cashier manager counted behind us if there was even a small descrapancy. I don't think you're a bitch. The counting should have been done before she got to the front counter to avoid exactly what you're saying. I can't stand going to Walmart with 24 registers and there are rarely more than 6 open with a HUGE line at each, then cashiers are swapping out for shifts and stand there and chat for a minute with 12 people in line. We would have been written up for that where I worked. |
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Post by melanell on Jan 15, 2017 19:13:53 GMT
I have not read any other posts. The cashiers are responsible for every penny in their draw. If it is the first time it is being used for the day, THEY HAVE TO COUNT the coins. If you need to be pissed, be pissed at management, not the cashiers. If you want to blame a large chain store policy on someone, chances are great that you won't find the responsible person in any store. Those policies are being made by people too far up the food chain to have to deal with customers day in or day out. The cashiers and the managers in that store every darn day would likely love to have policies that lead to fewer ticked off customers--after all, they're the one the ticked off customers complain to and/or blame. Save |
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scrappyesq
Pearl Clutcher
You have always been a part of the heist. You're only mad now because you don't like your cut.
Posts: 4,069
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Post by scrappyesq on Jan 15, 2017 20:15:04 GMT
When I first read this thread I thought to myself how rude. But then thought of all of my not so good moments brought on by stress. I'm sure OP gets it by now. The reality is we all do dumb shit out of anger. We just don't all post about it then get a pile on of criticism.
Have something stronger than wine OP. I sure would.
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Deleted
Posts: 0
Aug 18, 2025 21:32:18 GMT
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Post by Deleted on Jan 15, 2017 20:40:49 GMT
I get the frustration. There are a few stores that pop in my head that don't operate efficiently and I have no clue whether it's the fault of a corporate policy or a manager who isn't on top of things. Ultimately, when you wait until you have 16-20 customers waiting to pay before calling for back up and know that your cashiers still need to count their drawers before opening up, then something needs fixing.
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Post by 950nancy on Jan 15, 2017 20:47:45 GMT
I am that person who watches lines and wasted time at check outs. It drives me crazy. I think it is a good idea when the cashier walks over to the next person in line and walks them over to the newly opened line (like my HL does). Watching clerks do anything but get on the register when the lines get long chaps my hide. But in the scheme of things, it really isn't a big deal. OP, I hope your week gets better. I think when we are stressed, we don't make our best decisions. Forgive yourself and let someone in front of you the next time you're out and let it go.
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J u l e e
Drama Llama
Posts: 6,531
Location: Cincinnati
Jun 28, 2014 2:50:47 GMT
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Post by J u l e e on Jan 15, 2017 21:41:44 GMT
lisae, I may not share these exact frustrations, but I experience other scenarios that bring out my irrational "less than patient" moments. I understand that completely. You're allowed to not be perfect! I hope you have a better week ahead.
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inkedup
Pearl Clutcher
Posts: 4,837
Jun 26, 2014 5:00:26 GMT
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Post by inkedup on Jan 15, 2017 23:39:18 GMT
I hate waiting in line. *Hate* it. I find it even more intolerable when I am already stressed or otherwise upset. I am sending you big hugs! I didn't read your post as entitled; I read it as a vent. Hope things get better for you and your dad.
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Post by Belia on Jan 16, 2017 0:12:26 GMT
I'll validate you, OP. That sounds annoying as hell.
And I certainly don't think you're an arrogant, entitled, rude person. I think you are a human being who's been having a rough go of it and maybe.... maybe.... acted with less grace than usual today. BTDT. We all have.
It's all good, OP! I hope things are going better now!
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