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Post by artgirl1 on Jan 15, 2017 10:25:20 GMT
Because I wasn't finished, and actually this is my first post.
I read with interest the 'who counts coins' thread and rather than hijack the thread, I would like to add a (current) retail employees view.
After retiring from a real job as a Social Worker, I began to work in retail, starting a manager/buyer of an independent scrapbook store, moving on to manage for a Scrapbook Store chain, and then on to a current position with one of the big craft stores. Frankly, Social Work was easier.
Retailers today are very aware of customer service, and are aware that there are many options available to you for online shopping.
So for your enlightenment:
Yes, we do count cash drawers, and every penny off counts. It reflects on the cashiers ability and management also. It is business procedure. It counts for the retailer in the profit margin, and it counts for you, the customer, if you claim you have been shorted your change. The scrapbook chain used to send alerts several times a day which required that I immediately count all cash drawers and reconcile them. In addition, many cashiers are younger people who really have not been taught cash handling, and are not quick. They haven't developed these skills completely. They may only work 2 shifts per week. Cashiering may not be their regular job assignment but they were called up because of the line, and may have need a quick refresher. It is not second nature for them. Do you question this coin counting procedure at a bank?
Also, it can be difficult to predict how many customers will shop and how many cashiers will be needed during any shift. Only so much money is allocated to payroll and must be stretched. Other jobs in the store must also be staffed out of payroll dollars. And frequently customers all want to check out at the same time, those original two cashiers may have had no one in line 10 minutes earlier.
In regards to online shopping option, ask yourself the following:
Does the online provide you you with a physical store, and staff to answer your questions?
Does the online store accept every coupon you bring (contrary to our stated policy). Understand that your purchasing not only pays for the product, and the physical store, and maintenance (insurance, cleaning, lights, music fees, etc), staffing (including the staff that unboxes and places merchandise on shelf) and truck delivery fees. It also feeds the corporate payroll and responsibility (advertising, human resources, research and development, training and on and on).
Does the online staff clean up after you when you decide you do not want a product and throw it on a shelf in another department? Does the online staff repackage an item when you have opened it, and rifled through it and throw it in back on a shelf?
How much of that one item you wanted to purchase contributed to the whole pie here?
That cashier may also not have the social skills developed enough to divert to the next person in line. And while Lisa jumped the line, the cashier had to make a split second decision "do I tell here to go to the end of line, or do I hope I can appease the next customers who are sure to comment?" Trust me they do, and that cashier will offer apologies for something not of his/her making.
So let me tell you about my 5 hour morning shift (before I came home to read the thread about counting coins)
Filled two shopping carts of orphan merchandise (stuff thrown on shelves in the department they did not belong in) and returned to appropriate department.
Reviewed an endcap I had set previous day with a new line of merchandise and noticed a considerable sell down of merchandise. Actually it was a stole down. Twenty items gone, only one item sold.
Cleaned up bathroom, 30 minutes after store open because one lady felt it was appropriate to sh*t all over toilet, and apparently in her world, someone else can clean up her sh*t.
Cleaned up after a young boy (7-8) vomited over three (3) different product displays. and while discussing it with Mom (when she could tear herself away from phone) she acknowledge that he had had the flu for several days. Thank you for exposing me and my guest to the flu (oh and damaging $300 of merchandise). All with a smile.
Removed fast food hidden on shelves (today it was taco bell and Mcdonald's pancakes).
Covered for a cashier who called in (shame on her, her mother had a heart attack. How selfish of her) while I waiting for a replacement cashier ( who was not scheduled) to come in.
Waited patiently for a customer to call her bank when her charge card was denied, while I had asked her if she could let me put her purchase on hold, and allow me to ring the next guest in line, she refused, so I stood patiently waiting for her to resolve (or not as it turns out) the issue, while the check out line got longer. Then proceeding to apologize to the next many customers for the delay.
Waited on almost all guest to decide to pull up their email for the coupon after I had completed ringing the purchase. Here's a clue, you bitch about standing in line why don't you pull up coupon while waiting, or even take a screen shot and have it ready. Most of the cashier delay is customer caused.
Returned 4th of July merchandise for a customer (because apparently I keep seasonal products in the store all year) without a sales slip.
Explained coupon policy to everyone, because apparently customers believe a 40% coupon on one item applies to one shopping trip and should apply to whole purchase. And you don't understand why I don't have staff to explain how to do a project you saw on Pinterest because you were too lazy, busy etc to click on that link and read the project.
And just a note, Coupon exclusions are set by the manufacturers, not the store. It is part of the contract of doing business with the manufacturers.
So thank you for the chance to vent. Please try to remember that most of the staff in retailing make minimum wage, and make an effort to provide you with a pleasant experience, but we do not have a crystal ball to predict anything that may occur. A little kindness and consideration on the part of customers would be appreciated.
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craftykitten
Pearl Clutcher
Posts: 4,304
Jun 26, 2014 7:39:32 GMT
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Post by craftykitten on Jan 15, 2017 10:30:56 GMT
I don't think it is the same as a bank.
I understand that retailers need to count the coins. But that should be done off-till, by a manager or supervisor who is quick, and not just prior to a checkout being opened.
Every retail outlet I have ever worked in or shopped in has been able to open a till and go, because the coins are already counted. Making the checkout operator count them before starting up, especially when there is a queue, seems very inefficient. The person counting may well be flustered by the pressure and is surely likely to make more mistakes.
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Post by mikklynn on Jan 15, 2017 13:18:20 GMT
Thank you for your thoughtful post.
Having worked retail, I completely agree with you and with the originator of the other thread. It's a tough job for low pay.
But, many retailers are understaffed and undertrained.
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Post by msdintz on Jan 15, 2017 13:27:23 GMT
I have worked retail my entire working life. I agree and sympathize with almost your whole post. However.. my company pre sets the cash tills to a certain amount every morning and are ready to go if needed. I think having a part time cashier counting a drawer while there are a lot of people in line is not only maddening to customers, but makes little sense from a loss prevention standpoint. I would have been totally annoyed had I been one of the people in line. ( would never have cut the line tho) I do agree that it's the customers for the most part that hold up the lines. Prepare, people!
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Post by Linda on Jan 15, 2017 13:29:50 GMT
I understand that retailers need to count the coins. But that should be done off-till, by a manager or supervisor who is quick, and not just prior to a checkout being opened. when I worked retail (admitedly grocery not craft - but also fast food) I was responsible for my till - not the manager, not the supervisor...I had to count it before I went on register to verify it was set correctly by the cash office and I had to count it again at the end of my shift and verify that count against the cash office count. I would get written up if the final count wasn't accurate (to within a couple of pennies) and fired if it were off by more than a couple of dollars (or if I had been written up several times). We had a cash office with a separate (small) space for a cashier to count the till but most small retailers ONLY have a small cash office and only those who belong in the cash office are permitted inside so there may not BE a space for a cashier to count their till off-register As for the rest of what artgirl1 said - I agree 100% and will add that depending on the retail environment, the cashier may well be subjected to drunks, being cursed out, being sexually harrassed, being inappropriately touched, and even physically assaulted...none of these are rare occurances in the retail world, many occur on a daily basis to cashiers and other retail workers. |
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Deleted
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Aug 18, 2025 19:59:25 GMT
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Post by Deleted on Jan 15, 2017 13:31:56 GMT
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Post by gypsymama on Jan 15, 2017 13:51:50 GMT
i hope you can find a job that you actually like... you really seem miserable and THAT is why i prefer online shopping... the undertrained, young, no social skills, blah blah blah people who work retail don't know how to answer my questions or where things are in the store or what to do if the shelf is empty or how to handle the line of customers who are bitching, etc... no my fault, no my problem, and also the reason *I* don't work retail
funny, a few months back, we had a pea who worked with special needs kids and would come here and bitch, the peas flipped their shit about her complaints... typical
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Post by Spongemom Scrappants on Jan 15, 2017 14:03:49 GMT
Most of the cashier delay is customer caused. That has been my observation as a customer. i hope you can find a job that you actually like... you really seem miserable Huh. I got the absolute opposite read from this. To me, it sounds as if the OP is quite realistic about the experience, yet nonetheless strives to provide a good experience for her employees as well as her customers. |
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Post by ktdoesntscrap on Jan 15, 2017 14:29:37 GMT
I am confounded by the fact that a kid throw's up everywhere and the mother doesn't 1. offer to clean it up 2. take him out of the store and straight home, but sticks around and chats with you.
As for your views about on-line shopping. I know it has hurt some retailers hard which is why a company needs to have costumer service as a priority and ensure that they are fully able to meet their customers needs efficiently and quickly. To me the difference between good and great customer service is great customer service anticipates what I need before I am aware I need it. But that takes staff and clearly companies like the one you work for don't put their money into staff, which I think is the downfall of customer service and has had a huge impact on store front retail. It is a vicious circle.
I try and support local shops, but I don't always need your expertise, or you to clean up after me! If I had a sick kid, I'd be shopping Amazon!!
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keithurbanlovinpea
Pearl Clutcher
Flowing with the go...
Posts: 4,313 
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Post by keithurbanlovinpea on Jan 15, 2017 14:47:36 GMT
Waited patiently for a customer to call her bank when her charge card was denied, while I had asked her if she could let me put her purchase on hold, and allow me to ring the next guest in line, she refused, so I stood patiently waiting for her to resolve (or not as it turns out) the issue, while the check out line got longer. Then proceeding to apologize to the next many customers for the delay. Yeah, but no. Sorry lady, you WILL have to step aside while I wait on other customers. I am all for good customer service, but between this and the lady whose child threw up (you and you kid need to leave immediately), it sounds more like being waaaayyy too accommodating to customers. Having worked in retail and restaurant (nothing like cutting off the drunk person at the bar!) there is a fine line between doing what is best for the company and what is best for the customer. Hard decisions, but sometimes you gotta take the upper hand. |
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suzastampin
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Post by suzastampin on Jan 15, 2017 14:54:52 GMT
Any retail that I worked back when I was in school required me to count my drawer before starting and at the end of the shift. Good thing I did count before opening because a couple of times the drawer was wrong when I picked it up. Had I waited until my shift was over to count, I would have been responsible for the difference even if I was not the one who made the original mistake.
Have we really become such an impatient society that we can't wait a few minutes to get checked out?
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Post by AN on Jan 15, 2017 14:57:04 GMT
I am only more grateful for online shopping after reading your post.
Signed,
Used to work retail too
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Post by SnoopyFan on Jan 15, 2017 15:05:44 GMT
I am confounded by the fact that a kid throw's up everywhere and the mother doesn't 1. offer to clean it up 2. take him out of the store and straight home, but sticks around and chats with you. Amazing, isn't it? I work a retail job. We had a customer walk through our store and throw up three or four times and not tell a single employee what had happened. We found pools of vomit throughout the store. That's just nasty. |
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Post by auntkelly on Jan 15, 2017 15:09:48 GMT
OP I appreciate what you do. My mother had a retail store when I was growing up and so did my grandparents.
Online shopping is great, but there is nothing like going to a store and having a cheerful knowledgeable employee help you to find exactly what you need.
I do wonder sometimes why some chain stores always seem to have friendly helpful employees (Container Store, Chick Fil A and Nordstrom) while other stores always seem to have tired, grumpy employees.
I moved last summer and I really miss my neighborhood Kroger Grocery Store. It was always spotless and whenever there were more than two customers waiting in a checkout line, they always opened a new register. When they opened a new register they would always walk over and ask the next customer in line if they wanted to come over and check out at the new line. It was never a free for all to see who could get to the new line first.
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YooHoot
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Post by YooHoot on Jan 15, 2017 15:15:35 GMT
I think it should be a general requirement for EVERYONE to work retail/fast food just so you get a very in depth appreciation for those jobs. You can say you understand how rough it is, but I think you really need to work them to get it. I did retail when I was in high school and younger years. I get it OP! Thank you for doing what you do. It's often unappreciated and hard work but know that I put my shit back in the department it goes in EVERY TIME if I change my mind! And store shelves are not a place for trash. Seriously. I'm irritated for you.
Thanks again to all the peas that work retail/restaurant etc!
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trollie
Pearl Clutcher
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Post by trollie on Jan 15, 2017 15:26:20 GMT
I think it should be a general requirement for EVERYONE to work retail/fast food just so you get a very in depth appreciation for those jobs. You can say you understand how rough it is, but I think you really need to work them to get it. I did retail when I was in high school and younger years. I get it OP! Thank you for doing what you do. It's often unappreciated and hard work but know that I put my shit back in the department it goes in EVERY TIME if I change my mind! And store shelves are not a place for trash. Seriously. I'm irritated for you. Thanks again to all the peas that work retail/restaurant etc! Yep. I agree one million percent! People would be much more patient. |
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Dalai Mama
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Jun 26, 2014 0:31:31 GMT
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Post by Dalai Mama on Jan 15, 2017 15:33:10 GMT
I couldn't get past the implication that retail isn't a real job.
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marimoose
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Posts: 3,282
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Post by marimoose on Jan 15, 2017 15:33:20 GMT
Any retail that I worked back when I was in school required me to count my drawer before starting and at the end of the shift. Good thing I did count before opening because a couple of times the drawer was wrong when I picked it up. Had I waited until my shift was over to count, I would have been responsible for the difference even if I was not the one who made the original mistake. Have we really become such an impatient society that we can't wait a few minutes to get checked out? I worked retail and I always counted my drawer. I always made the employee responsible for the drawer to count it to, to cover themselves. When my daughter who works for a large grocer began working they told her that the cash office prepared their drawers and not to bother counting it. There were shortages, quite large at times and my daughter decided not to trust them and began counting every dollar in her till. Good thing. It turns out that the trusted cash office person was skimming bills out of the "recounted" bundles. The store was thrilled with my daughter's discovery and soon changed their policy. Every situation may tell a story that you can't see. I would suggest that the cashier count behind closed doors but then again, if you do it in front of others, the store may be protected to from sticky fingers. I have seen many scenarios over the years. So..... sorry that customers might be upset if they needed to wait as tills are verified but maybe they shoudl have left earlier. Ultimately we all pay for theft and shortages so it is in the best interests of customers to want it all to be accurate. I for one am not bothered by an employee who is doing their job, including counting their monies. I am bothered when I walk into a store these days and there are multiple employess having private conversations and don't bother looking up to even acknowledge my presence in their store. |
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Post by anxiousmom on Jan 15, 2017 15:37:55 GMT
I think it should be a general requirement for EVERYONE to work retail/fast food just so you get a very in depth appreciation for those jobs. You can say you understand how rough it is, but I think you really need to work them to get it. I did retail when I was in high school and younger years. I get it OP! Thank you for doing what you do. It's often unappreciated and hard work but know that I put my shit back in the department it goes in EVERY TIME if I change my mind! And store shelves are not a place for trash. Seriously. I'm irritated for you. Thanks again to all the peas that work retail/restaurant etc! Yep. I agree one million percent! People would be much more patient. Add me to the list that agrees. Once you work a retail job that requires a high level of customer contact, it gives you are different perspective. Working with people is really hard sometimes.  |
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MsKnit
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RefuPea #1406
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Jun 26, 2014 19:06:42 GMT
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Post by MsKnit on Jan 15, 2017 15:54:15 GMT
Any retail that I worked back when I was in school required me to count my drawer before starting and at the end of the shift. Good thing I did count before opening because a couple of times the drawer was wrong when I picked it up. Had I waited until my shift was over to count, I would have been responsible for the difference even if I was not the one who made the original mistake. Have we really become such an impatient society that we can't wait a few minutes to get checked out? I worked retail and I always counted my drawer. I always made the employee responsible for the drawer to count it to, to cover themselves. When my daughter who works for a large grocer began working they told her that the cash office prepared their drawers and not to bother counting it. There were shortages, quite large at times and my daughter decided not to trust them and began counting every dollar in her till. Good thing. It turns out that the trusted cash office person was skimming bills out of the "recounted" bundles. The store was thrilled with my daughter's discovery and soon changed their policy. Every situation may tell a story that you can't see. I would suggest that the cashier count behind closed doors but then again, if you do it in front of others, the store may be protected to from sticky fingers. I have seen many scenarios over the years. So..... sorry that customers might be upset if they needed to wait as tills are verified but maybe they shoudl have left earlier. Ultimately we all pay for theft and shortages so it is in the best interests of customers to want it all to be accurate. The retail jobs that I worked never had us count our till. The first job, my till was out frequently. The #s were always posted. Mine was the only one that was off in the $s range. I left because I thought there was something funny going on in the cash office and I was going to be their scapegoat. I was young and really didn't know what else to do besides leave. My confidence that it wasn't me was because I always liked playing with change as a kid. I didn't play school teacher with my kid sister. We played store. LOL! The next two retail jobs, I had zero issue with my till being off anything but pennies, which reinforced the idea that something weird was going on with the first job. When I moved onto banking, no issues with being off there either. I do think every person needs a turn at working retail and food service. It's why I am always considerate with waitstaff and tip well. I know a good portion of their customer base are jerks. It's why I am also patient with cashiers. They can't help it that the entire store has decided to check out at the same time. It's not their fault that the store doesn't have enough registers open. The problems encountered in stores are generally a customer problem. The general population is filled with inconsiderate pigs. |
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luckyexwife
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Post by luckyexwife on Jan 15, 2017 16:30:33 GMT
funny, a few months back, we had a pea who worked with special needs kids and would come here and bitch, the peas flipped their shit about her complaints... typical What do you mean by "typical"? |
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Post by leslie132 on Jan 15, 2017 16:47:53 GMT
That is a day in a life of a retail worker. I was in retail as a manager for 15 years.
Before I was promoted there was of a child who vomited all over the floor. My manager had a weak stomach.....which I get in this case.... and couldn't clean it up. She offered the mother a roll of paper towels and disenfectant. The mother was deeply offended and called home office to complain about the store manager. The manager was written up and the customer was given a 20% coupon. Lovely!
I will also add that as I complain about some of our customers I was also blessed to gain a TON of friends. After being at my store for 9 years there were so many customers who became friends. I received wedding gifts and then baby gifts when my children were born. I have been out of retail for 12 years and still have friendships with a lot of my "customers". It is my opinion that retail is a hard profession, and only certain people are born to enjoy it! Some workers shouldn't be in the field.....and some customers can make a great day miserable!!!
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Post by chaosisapony on Jan 15, 2017 16:53:49 GMT
I spent about 12 years in retail, some of that time with a chain and some with a mom & pop. The chain store reset each drawer after closing for the morning. Each register's money went into a labeled bag to be counted by our book keeper later. So whoever was the opening cashier was ready to go. As other cashiers came on during the day all they had to do was sign on to the register and they were ready to ring up customers. We could all use any register in the store at any time. It was very common for someone from Department A to come up front during a rush to check people out and then when someone from Department B noticed people waiting for help in A to walk over there and ring those customers up.
At the mom & pop we counted the drawers at the end of the day and reset for the morning. We had very old technology that could be limiting at times and therefore sometimes the drawers were off. Usually that overage or shortage would correct the following day by itself. Again, there was never any delay in helping customers because we had everything in every register ready to go whenever necessary.
I totally agree that everyone should be required to spend at least a year working retail. It truly changed my opinion of the public in general. People are gross, disrespectful, incredibly demanding and demeaning.
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pridemom
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Post by pridemom on Jan 15, 2017 17:20:52 GMT
I couldn't get past the implication that retail isn't a real job. I read it as "real" in the minds of the public. |
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Post by artgirl1 on Jan 15, 2017 17:33:02 GMT
I don't believe I presented my original post as a bitch session. If that was the case I would have added to the original thread. It was rather as an attempt to share the other side and allow those who have not experience retail employment a view of the bigger picture.
Just as in to original thread regarding counting coins, the cashier and manager and other customers were not aware that the customer who jumped the line was under stress, neither do most customers consider the limitations that most retailers and their employees operate under. My intent was to inform and show another perspective.
The point was to show that each company has their own policy and procedures in effect, and the cashier and other staff cannot override the policy. I can accept your concerns and funnel them up the chain but cannot change the policy. In my company, we count the drawers. Failure to do so can result in discipline or discharge. Perhaps the cashier should risk their job so as not to inconvenience you?
And I do like my job. I am not tied to my employment for necessity. My examples were to show what most customers don't see. I was more concerned with consoling the young boy and comforting him while mom was wrapped up in her phone conversation. He told me he had to stay home from school for 3 days. Not my favorite moment to clean up after him, but I sent the boy and his mother off with reassurances and a smile. Because that is what most of us in retailing do. We try to give you a pleasant shopping experience. And then i spent 20 minutes reviewing the properties of art paint with another customer, who was very appreciative. One pleasant appreciative customer can override 10 bad experiences. And that is why I do it.
So my point is again, unless you know all sides, do not judge. Not everyone can be entitled.
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Post by marmargirl on Jan 15, 2017 17:44:43 GMT
I am confounded by the fact that a kid throw's up everywhere and the mother doesn't 1. offer to clean it up 2. take him out of the store and straight home, but sticks around and chats with you. Amazing, isn't it? I work a retail job. We had a customer walk through our store and throw up three or four times and not tell a single employee what had happened. We found pools of vomit throughout the store. That's just nasty. I worked at JoAnn's for 8 years as a merchandiser, and we had a lady walk around the store with sh*t coming out of her pants, leaving a trail. She eventually went into the bathroom and left a horrible mess in there. No idea if she knew she was leaving a trail behind her, but there's no way she didn't know about the condition she left that restroom in. That was just one instance of people being selfish and rude (and disgusting!) in our store. |
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marimoose
Pearl Clutcher
Posts: 3,282
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Post by marimoose on Jan 15, 2017 17:58:15 GMT
So my point is again, unless you know all sides, do not judge. Not everyone can be entitled. I 100% agree! |
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marimoose
Pearl Clutcher
Posts: 3,282
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Post by marimoose on Jan 15, 2017 18:03:31 GMT
That is a day in a life of a retail worker. I was in retail as a manager for 15 years. Before I was promoted there was of a child who vomited all over the floor. My manager had a weak stomach.....which I get in this case.... and couldn't clean it up. She offered the mother a roll of paper towels and disenfectant. The mother was deeply offended and called home office to complain about the store manager. The manager was written up and the customer was given a 20% coupon. Lovely! I will also add that as I complain about some of our customers I was also blessed to gain a TON of friends. After being at my store for 9 years there were so many customers who became friends. I received wedding gifts and then baby gifts when my children were born. I have been out of retail for 12 years and still have friendships with a lot of my "customers". It is my opinion that retail is a hard profession, and only certain people are born to enjoy it! Some workers shouldn't be in the field.....and some customers can make a great day miserable!!! In this day and age I do not think that was unreasonable at all. Why should anyone have to put themselves in jeopardy dealing with someone else's bodily fluids UNLESS you signed up to work in that sort of environment and were trained how to deal with it appropriately. I do not understand the netitlement that so many feel they deserve in all areas. I would be mortified if I did not make the attemot to look after my own child. I would appreciate being offered the right tools but it certainly would not their responsibility overall, otherthan looking out for the safety of themselves, their fellow employees and/or other customers. I know the customer is supposed to be right but so many companies have taken this to the extreme and that is probably one reason why turnover is so high. |
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Post by craftmepink on Jan 15, 2017 18:10:47 GMT
I used to work in retail and can sympathize with the workers. I try to be patient and be the least annoying customer possible. If people want to blame anyone, they should blame the company who cuts down the size of workers, which equals longer wait times, and less customer service. But then really, it is customers, online sales, our global economy that factors into this equation as well. It all trickles down. Customers want cheaper prices = stores cut their staff so they can sell at a cheaper price point = lower customer service, etc...
Retail is a hard job. You stand all day, people complain to you all day, and you don't get paid much. Frankly, working directly with customers sucks. A lot of times, customers feel that they can treat you crappy because they won't see you again. Dealing with the public face to face takes a toll.
When I think about my complaining about my current job, I always remember how worst it was working in a store. When I worked at a department store, they hardly hired any sales associates. It was up to usually one person to man an entire department, clean the fitting rooms, help the customer, and ring the customer up. I guess the only positives was that I got a lot of exercise.
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Post by maryland on Jan 15, 2017 18:30:26 GMT
Thank you for your post! I am very thankful to those of you who work in retail as I am not an online shopper! I love being at the stores.
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