|
Post by melanell on Apr 23, 2017 2:01:40 GMT
Coats are supposed to go on top of suitcases in the overhead bin. I understand people are scared to check suitcases, it's a gamble you don't know if it will be lost. But it is annoying that now everyone has a roller suitcase for the plane. You should have been able to squeeze it in after the bin was full. I guess my point is that I didn't bring a roller suitcase on the plane. Did I then forfeit my right to a portion of the overhead bin? If so, I guess next time I'll bring a box for my coat so it can have its designated space up top. I was going to say the same thing. You're entitled to overhead space, so I guess you should bring a special carry-on for your coat from now on. I mean, really, if everyone else can put an actual piece of luggage in the bins, the flight attendant should have just asked you to hold the coat until the other luggage was loaded. And that would have made sense, because then your coat wouldn't have been crushed by the other carry-on pieces. But to not let you put it up there at all makes no sense. Save
|
|
|
Post by melanell on Apr 23, 2017 2:07:46 GMT
I don't see how in the world she would have even been able to get a double stroller down the aisle, so it's clear that the airline was right in wanting to store it for her.
And she got upset and acted in a way that the attendant didn't appreciate. I get that. I've worked with the public. They often act in ways that employees of any sort don't appreciate. But as the employee, you need to try to work with the customer to get things taken care of in a way that follows the rules established by your employer AND that still provide decent customer service.
Better communication probably could have prevented this situation from getting so bad. If the flight attendant and the customer had a language barrier then the attendant could have tried to find someone who could help with that issue. But accidentally endangering the customer or her kids is just not going to go well for anyone. You have to find a different way.
|
|
|
Post by Dreamsofnyssa on Apr 23, 2017 2:32:15 GMT
I don't know what's going on with the airlines these days. On our flight to Nashville last month, I carried on two small items: my purse and my coat. I put my coat in the overhead bin and shoved it to the back, and put only my purse under the seat in front of me, because I didn't want to try to cram two things under there. As the flight grew more full and people were looking for room for their giant carry-on luggage, the flight attendant looked in our overhead bin and snapped, "Whose coat is this?" I said that it was mine. He said angrily, "Hold it in your lap - nothing but suitcases in the overhead bins," and snatched my coat out of the bin and literally threw it at me. We were flying on Southwest and checked bags fly free. All the people with their giant suitcases could have checked those bags for no extra cost. I, on the other hand, had paid extra to board in the early group, and felt if I wanted to use a tiny bit of overhead space with my coat, I should get to do that, rather than having my coat ejected for the suitcases of people in later boarding groups. I politely said so. He said, "Ma'am, you can hold your coat - it's only a 90 minute flight," and almost hissed at me while he said it. When he came around with beverages I told him I didn't care for any and told my kids not to take them, either. Southwest prepares beverages out of your sight, and I didn't trust Mr. Crazypants not to have spit in them. I was on a flight and saw a similar thing happen. Woman across the aisle came on board wearing a jacket and when she took it off the attendant told her that it would have to be checked down below. She told the attendant that she would just hold the jacket in her lap. The flight attendant told her no. Told her that she could either check the jacket or wear it during the flight. No exceptions. This was over 10 years ago so this type of rude behavior from flight attendants has been going on for awhile. :-(
|
|
|
Post by annabella on Apr 23, 2017 3:43:44 GMT
|
|
cycworker
Pearl Clutcher
Posts: 4,378
Jun 26, 2014 0:42:38 GMT
|
Post by cycworker on Apr 23, 2017 5:31:44 GMT
You definitely can't take a stroller on plane. He should've been more careful though. And I get being nervous letting them put the stroller with the luggage. Oh, the wheelchair stories I've heard.... 😂
|
|
|
Post by frenchie on Apr 24, 2017 4:09:23 GMT
I don't know what's going on with the airlines these days. On our flight to Nashville last month, I carried on two small items: my purse and my coat. I put my coat in the overhead bin and shoved it to the back, and put only my purse under the seat in front of me, because I didn't want to try to cram two things under there. As the flight grew more full and people were looking for room for their giant carry-on luggage, the flight attendant looked in our overhead bin and snapped, "Whose coat is this?" I said that it was mine. He said angrily, "Hold it in your lap - nothing but suitcases in the overhead bins," and snatched my coat out of the bin and literally threw it at me. Something similar happened to me on Southwest out of Nashville. Billy Currington was the last guy on the plane and wanted everyone to take their computer bags and coats out of the overhead bin so he could put his guitar and suitcase inside. I told him there was no way. He and the flight attendant said something. I stood up and towered about a good foot over both them (I am 6'1") and said "if you can find a seat with more leg room I'll be happy to put my bags in the foot area in front of me. Until that happens my legs need a place to reside. I'm sure FAA policy mandates my feet and lower legs are safe before his guitar. They both left me alone after that. I've flown as a business woman, a woman on vacation, and a woman flying with small children. I was treated differently each time and it was VERY noticeable when a male flight attendant was working my part of the cabin. One attendant was so rude when I was traveling with my kids that the guy I was sitting next to (who also happened to be a co-worker flying back home, too) told the attendant to back off. I've seen a lot of things flying the past 20+ years. More situations were caused by a stressed out flight crew than the passengers. I was a flight attendant for 25+ years, and from my experience, more situations were caused by stressed out passengers. We've all heard customer service nightmare stories, but multiply them by 1,000. Many people have lost their sense of decency. And I say this knowing there are rude flight attendants out there, but there are many, many who are not rude and put up with a lot of shit and still smile. I could tell stories that no one would believe. I personally was spit on, hit, cursed out and even had things thrown at me. You know why? I didn't have an entree choice left. Or I couldn't serve the drunk guy in seat 7B another drink. Or maybe because I asked the lady in 24D to hold her coat for a minute until I helped another passenger get their suitcase into that bin and didn't want her coat to be destroyed in the process (which, by the way, if I injured my back while helping the passenger put her luggage into the OH bin, the company would NOT have covered the injury. We were not supposed to lift bags, even though many of us did, to be helpful) Yes, there are times when the flight attendant may come across as short, but they are trying to get everything stowed before the door is closed to have an on time departure. I think there are unspoken rules on airplanes that are basic common sense, but not everyone has common sense.
|
|