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Post by jeremysgirl on Apr 28, 2017 20:13:33 GMT
This wouldn't bug me either. I think it was probably natural to presume based on the differing ways men prepare for formal events and women prepare for formal events that your son was just getting his hair cut as usual. When you told her differently she accommodated you. I would be fine with that.
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Post by Cupcake on Apr 28, 2017 21:28:16 GMT
I would think it's because a boy's hair is the cut, which could be done any day that week and still look the same on prom day. But the girls are getting their hair styled, which would have to be done the day of. If it was just a cut, I'd agree with you but she stated that his appointment was more than a cut. It was going to include a wash and style specifically for prom. Offering another day wouldn't work if he wanted her to give it style, using products he probably doesn't use normally. You nailed it. It wasn't just a cut. He never styles it on his own, so having the stylist do it made sense since he would be due for a cut that week. That's why we scheduled it. The fact that she told me she could "fit him in" really pissed me off. Ummmm, DS HAD AN APPOINTMENT. If anyone is being "fit in", it would be anyone who made an appointment after he did.
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Post by Cupcake on Apr 28, 2017 21:43:20 GMT
This wouldn't bug me either. I think it was probably natural to presume based on the differing ways men prepare for formal events and women prepare for formal events that your son was just getting his hair cut as usual. When you told her differently she accommodated you. I would be fine with that. I would agree if I hadn't been there myself when we booked the appointment. She knew she would be styling it for his prom and even offered the cut, wash to get the loose hair off, and style. She definitely was going for the client that would bring in more money. And by our conversation it was apparent that she had already double booked the time slot and needed to move him. I was dumbfounded, but she has canceled our appointments/moved them around a few times in the past. Probably a few more times than she should have. (Once she canceled last minute, and then she was tagged in photos on Facebook... on a last-minute getaway weekend to NH. She had recently gone through a tough time, so I let it go.). I will be asking around to possibly find someone else. I may just have to talk to her first and lay it all out. She is really good with DD, who is on the spectrum with a lot of anxiety, so it could be a challenge from that angle. As far as stylists go though, none of us have crazy cuts that would be hard to duplicate. We are a family of 4 clients, and we are generous tippers. She should want to retain good clients. I'll give it some thought. I have a few weeks before my next appointment to decide. Lisa B.
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Post by hop2 on Apr 28, 2017 22:02:01 GMT
Once upon a time my entire family went to the same hairstylist.
Well, now we don't. Lol over the four of us we suffered thru multiple incidences before one by one we stopped going.
I like my new place so so so much better. They have a policy about customer convenience and if you need an appointment at a specific time and 'your' stylist or colorist isn't available they will book you with a similarly priced/skilled person- NO jealousy. ( meaning if you normally see a senior stylist they aren't going to stick you with a trainee )
I've done it when needed and there was no jealously or issues at all. My stylist even stopped to say hi. ( she had a wedding party ) If you prefer the same person they find the next possible appointment. If my person is sick they call me and ask me what I'd prefer: to reschedule or to use so & so for the same cost. Very simple little things that just st make the whole experience better.
They even feed me finger sandwiches and coffee, tea soda, latte and sometimes even wine.
My cut costs more at this place but my color is cheaper so the over all price is the same lol. Why wouldn't I go to a nicer place for the same money?
OP I'd give the stylist the benefit of doubt this time, but I'd wouldn't like to be treated that way consistently. Hair styling is a service industry and frankly I've found I prefer better service. Coincidently or perhaps not, better customer service usually means better skills as well. Perhaps because customer service is a skill and better skilled providers work on improving ALL of their skills.
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Post by Sam on Apr 28, 2017 22:07:25 GMT
This wouldn't bug me either. I think it was probably natural to presume based on the differing ways men prepare for formal events and women prepare for formal events that your son was just getting his hair cut as usual. When you told her differently she accommodated you. I would be fine with that. See, I just don't get this. He booked an appointment. How would you feel if you booked a table at a restaurant and then got told it was given to someone else because it was their birthday? That would be fine? Her time was allocated to him and she chose to blow him off - I'd be pissed off at that, no matter whether it was me, my six year old daughter, 98 year old grandmother or the donkey. I booked that space!!! Don't be telling me some little girl gets to take that!! This is not a great business choice in the long run, no matter how it makes revenue look on one day.
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Post by Lexica on Apr 28, 2017 22:18:15 GMT
I would be really irritated too. I would have been so much so that I would have stated it when she tried to push the appointment off, and I would have been very vocal about the "fitting him in" comment since she is clearly NOT fitting him in. I am to the point in life where I expect better from people. I've had the usual flakes that cancel or rush me through and as I got older and wiser, I have stopped using them and tell them why. I expect that when I make an appointment, the only legitimate excuse for cancelling it in my opinion is if you are sick or have had a family member pass away. That's the only excuses my employer would except, so I expect the same courtesy from people in other lines of business.
I had one stylist call to cancel my appointment because she didn't have anyone else that day and didn't want to have to come all the way in for one haircut! I told her that she didn't have to come in for my haircut because I was firing her as my stylist and that I wasn't surprised that she had no other business that day if that was the way she treated her customers. I had another stylist that I really liked cancel on me and then when I went to the rescheduled appointment, his wife came in and decided she needed her hair colored and cut so that they could go out to dinner that night. It was their anniversary. I was told this as if that was the best reason for me being kept waiting and waiting. I saw his wife come in and I saw him doing her hair during what was supposed to be my appointment. I stayed because my hair was already well overdue, but after he was finished, I told him that instead of a monetary tip like I usually gave him, I was giving him a verbal tip. I told him what I thought of his practices and that I wasn't coming back. I don't think he cared, but I felt better for saying it.
If you go in with your son to his appointment, you might want to put her on notice that you were quite irritated at her comment and see if she does a major shift toward better customer relations. If not, you know how much she values the four of you and your business.
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Post by jeremysgirl on Apr 28, 2017 22:43:04 GMT
This wouldn't bug me either. I think it was probably natural to presume based on the differing ways men prepare for formal events and women prepare for formal events that your son was just getting his hair cut as usual. When you told her differently she accommodated you. I would be fine with that. See, I just don't get this. He booked an appointment. How would you feel if you booked a table at a restaurant and then got told it was given to someone else because it was their birthday? That would be fine? Her time was allocated to him and she chose to blow him off - I'd be pissed off at that, no matter whether it was me, my six year old daughter, 98 year old grandmother or the donkey. I booked that space!!! Don't be telling me some little girl gets to take that!! This is not a great business choice in the long run, no matter how it makes revenue look on one day. It would have bothered me if she didn't make it right. But she did. She asked. Op said no. And she made it work.
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Post by Sam on Apr 28, 2017 22:53:57 GMT
See, I just don't get this. He booked an appointment. How would you feel if you booked a table at a restaurant and then got told it was given to someone else because it was their birthday? That would be fine? Her time was allocated to him and she chose to blow him off - I'd be pissed off at that, no matter whether it was me, my six year old daughter, 98 year old grandmother or the donkey. I booked that space!!! Don't be telling me some little girl gets to take that!! This is not a great business choice in the long run, no matter how it makes revenue look on one day. It would have bothered me if she didn't make it right. But she did. She asked. Op said no. And she made it work. I understand that, but the assumption was that the client would just accept that - good for her for not doing so - and then it was put right because she stood up for herself. This should not have been an issue in the first place. She only put it right when called out on it and even then made it seem as though it was the customer who was insisting on being accommodated after she didn't ask,according to the OP, but said she needed to change the appointment.
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PaperAngel
Prolific Pea
Posts: 7,799
Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Apr 28, 2017 23:11:51 GMT
Sadly, it doesn't surprise me. It seems everything is solely about money; customer service, respect, loyalty, etc. are not valued. Hope your son has a safe & fun prom!
[Aside: A friend had something similar happen with her (then high school senior) daughter last year. She scheduled an appointment two months in advance on prom day for a cut, color, & style with her & her two daughters' long-time stylist. The salon receptionist calls the evening prior to the appointment to inform her it has been pushed back three hours to accommodate a bridal party. She asked to speak directly with the stylist, but was told she was gone for the day. The stylist returned her call the following/prom day, refused to work around the large group (that'd just called her less than 24 hours before the desired appointment time), & was unconcerned the new time didn't work with their schedule.
Luckily, her daughter was already planning to meet a group of her friends to get mani-/pedicures at a community charity event, so she decided to also get an up-do there; she had a great time being pampered with her friends for a good cause & found a new stylist in the process! Two hours after their conversation, the salon receptionist called to reinstate the appointment because the bridal party had canceled; my friend declined. Although she gets frequent courtesy calls from the salon, my friend refuses to ever go there again & tells everyone, including the employees who call, about her negative experience.]
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Post by hollymolly on Apr 28, 2017 23:33:48 GMT
Her asking to reschedule would irritate me, but I would get over it when she agreed to keep my son's appointment. What I would not get over is her saying that she was "working him in." Like she was doing you a favor.
I wouldn't say anything until after DS's appointment is finished, but once he was done I would tip her less than I usually tip and tell her why. I would specifically tell her that it wasn't the request to move the appointment, it was the attitude when I said no.
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Deleted
Posts: 0
Oct 4, 2024 23:03:48 GMT
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Post by Deleted on Apr 28, 2017 23:34:05 GMT
I would be pissed too. That is not right.
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Post by annabella on Apr 28, 2017 23:40:07 GMT
OMG you're overworked over this for nothing. She may not have known he was coming in for prom. I don't understand, what "style" is he getting, does he have long hair? She probably thought it was just a cut like the rest of us did, she can't read your mind on the style. She made it right, why is it an issue? If my stylist called me to say she needs to reschedule because she has a wedding party coming in, I would let her know whether or not I was amicable to reschedule. I understand she may not know my schedule, nor can remember comments I made when I made the appointment. I appreciate that she tries to accommodate important moments for people.
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Post by darkangel090260 on Apr 29, 2017 0:14:53 GMT
I would not go back. I am a hard ass when it come to stylist. I normally book 2-3 appointment at onces. Always 10-15 minutes early. If i respected your time you need to respect mine. That include not canceling on me or playing games. If your a good stylist I ti very well normally 40%-50% so a hell of a lot better then most.
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Deleted
Posts: 0
Oct 4, 2024 23:03:48 GMT
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Post by Deleted on Apr 29, 2017 0:19:52 GMT
OMG you're overworked over this for nothing. She may not have known he was coming in for prom. I don't understand, what "style" is he getting, does he have long hair? She probably thought it was just a cut like the rest of us did, she can't read your mind on the style. She made it right, why is it an issue? If my stylist called me to say she needs to reschedule because she has a wedding party coming in, I would let her know whether or not I was amicable to reschedule. I understand she may not know my schedule, nor can remember comments I made when I made the appointment. I appreciate that she tries to accommodate important moments for people. Read it again. She scheduled it for prom. They discussed it when they made the appointment. The appointment was for more than a cut. There was going to be a style too just for prom. The "I'll fit him in" is wrong. He had the appointment first.
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psiluvu
Pearl Clutcher
Posts: 3,217
Location: Canada's Capital
Jun 25, 2014 22:52:26 GMT
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Post by psiluvu on Apr 29, 2017 0:20:54 GMT
OMG you're overworked over this for nothing. She may not have known he was coming in for prom. I don't understand, what "style" is he getting, does he have long hair? She probably thought it was just a cut like the rest of us did, she can't read your mind on the style. She made it right, why is it an issue? If my stylist called me to say she needs to reschedule because she has a wedding party coming in, I would let her know whether or not I was amicable to reschedule. I understand she may not know my schedule, nor can remember comments I made when I made the appointment. I appreciate that she tries to accommodate important moments for people. If you read the op it quite clearly states "We deliberately made it for prom day, and I said I was surprised she wasn't already booked up. Stylist said she would cut his hair, wash it to get loose hair off, and style him up all handsome for the prom" The stylist should remember or if not make a note in the appointment book. Her inability to plan or schedule is not my problem nor is a wedding party who can't plan accordingly. I am guessing she was totally thinking with her wallet. OP I would stay with my stylist for this time because she did make it right but she would be on a very short leash with me.
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Post by littlemama on Apr 29, 2017 1:38:14 GMT
Personally, i would never get a haircut on the day of a big event. Anyway, she asked, you said no, she resolved it. No harm, no foul.
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Dalai Mama
Drama Llama
La Pea Boheme
Posts: 6,985
Jun 26, 2014 0:31:31 GMT
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Post by Dalai Mama on Apr 29, 2017 1:43:41 GMT
OMG you're overworked over this for nothing. She may not have known he was coming in for prom. I don't understand, what "style" is he getting, does he have long hair? She probably thought it was just a cut like the rest of us did, she can't read your mind on the style. She made it right, why is it an issue? If my stylist called me to say she needs to reschedule because she has a wedding party coming in, I would let her know whether or not I was amicable to reschedule. I understand she may not know my schedule, nor can remember comments I made when I made the appointment. I appreciate that she tries to accommodate important moments for people. The rest of us, who? The rest of us who read the OP, understood that the appt was for a cut and style for prom - communicated quite clearly. Although, I agree that I wouldn't get overworked about this - I would just tell her that it's unfortunate that she erroneously thought that DS would be a-okay with being bumped from his scheduled appointment to 'accommodate important moments for people' but this is an important moment for him and he won't be pushed aside just because he happens to have a penis.
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Post by refugeepea on Apr 29, 2017 5:22:38 GMT
My first thought was rude. Then I wondered if it was one of those thinking out loud moments when you realize you've made a mistake. In your head, you are trying to figure how you are going to juggle the day because you overbooked and you blurt out loud saying I'll fit him in. I'd be annoyed, but willing to give her a pass it wasn't nefarious. I'd also keep the scheduled appointment. If something like that were to happen again, I would consider a new stylist because she needs to be more organized.
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Post by corinne11 on Apr 29, 2017 9:12:45 GMT
But... did you pull a gun on her?? I'm sorry, but I have no idea how to link news stories. It came up on my F/Book feed. A woman in Cleveland pulled a gun out because "the stylist was taking too long with her son's hair" It was recorded so now the police are looking for her. I would be annoyed by your hairdresser, but would probably give her another chance. But that depends if you have lots of good stylists nearby. I find it really hard to find someone who does my hair the way I like it so that skews my opinion somewhat. Corinne
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Post by Cupcake on May 13, 2017 15:35:16 GMT
BTT for update!
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Post by Miss Ang on May 13, 2017 15:40:20 GMT
First of all, your son looks very handsome! In regards to the hairdresser, I would be irritated too. I would just write it off as an error in judgement and let it slide. But if you feel like you or your family are getting the pass over again I'd probably look at changing stylists.
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Post by jenjie on May 13, 2017 19:04:40 GMT
What a handsome young man! I hope he had a great time.
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georgiapea
Drama Llama
Posts: 6,846
Jun 27, 2014 18:02:10 GMT
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Post by georgiapea on May 13, 2017 19:30:14 GMT
Gender bias is wrong, regardless of the situation.
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valincal
Drama Llama
Southern Alberta
Posts: 5,768
Jun 27, 2014 2:21:22 GMT
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Post by valincal on May 13, 2017 19:35:15 GMT
He looks very handsome!
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Post by Really Red on May 13, 2017 19:38:18 GMT
Glad it worked out for your son. Our stylist didn't come in and someone else did my son's hair and BUTCHERED it. I could cry. He has beautiful red, curly hair and he got a buzz cut. He's upset, I'm upset and I hate, hate HATE the stylist.
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Post by hop2 on May 13, 2017 21:04:04 GMT
Nice. He looks very nice & very happy
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Post by leannec on May 13, 2017 22:02:54 GMT
Oh, he looks GREAT
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bethany102399
Pearl Clutcher
Posts: 3,623
Oct 11, 2014 3:17:29 GMT
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Post by bethany102399 on May 13, 2017 23:38:45 GMT
She definitely was going for the client that would bring in more money. that was my thought too. She was trying to kick your son out for a more expensive client. When she got called on it, she made it right and your son looks very handsome (and happy). She knew it was prom, it's on her that she agreed to give that slot to someone who would generate less income for her.
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on May 14, 2017 4:02:44 GMT
Great update and photo!
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milocat
Drama Llama
Posts: 5,570
Location: 55 degrees north in Alberta, Canada
Mar 18, 2015 4:10:31 GMT
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Post by milocat on May 14, 2017 4:38:35 GMT
Probably because she will make more money off the girls than for a men's appointment. Not a good business move especially when your whole family goes there. She could potentially lose 4 clients because she couldn't "fit him in". True but then she should have said sorry I'm not booking anything but up-dos that day it's prom. They do that here for grad. Or if she didn't realize it was prom day a month ago when OP booked she could have phoned as soon as she realized and asked if they could rebook son for the day before as they would rather only do girls on that day.
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