SweetieBsMom
Pearl Clutcher
Posts: 4,926
Jun 25, 2014 19:55:12 GMT
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Post by SweetieBsMom on Jun 19, 2017 15:23:40 GMT
I'd have a new policy by the end of the day. THIS! AND I'd be letting the company know why I was changing. What bullsh*t.
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Post by littlemama on Jun 19, 2017 15:24:03 GMT
Then she said, "You just seem to be in a mood today, don't you?" Whoa, whoa, whoa. that is completely out of line, especially for someone in a service industry.
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Post by scrapmaven on Jun 19, 2017 15:25:58 GMT
Well, hey little lady, did you buy a car that brings out the color in your eyes?   What a sexist asshole! I would call your insurance company and demand a new agent. Meanwhile, I would also call this guy back, cause I'm like that and let him know that going behind your back like that is absolutely not appropriate and he has now lost a client!
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milocat
Drama Llama

Posts: 5,899
Location: 55 degrees north in Alberta, Canada
Mar 18, 2015 4:10:31 GMT
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Post by milocat on Jun 19, 2017 15:45:18 GMT
Just thought he'd check with the man of the house to see if the missus was authorized or what? My DH gets pea livid when people call him when they should be calling me. When I bought my previous vehicle, by myself, all of a sudden my DH's name was on the stuff that came to us and they were calling my DH for service calls. Irked me.
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,240
Jun 26, 2014 0:09:18 GMT
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Post by Peamac on Jun 19, 2017 15:52:00 GMT
IF (and that's a BIG if) the agent normally deals with your husband and this is only the first or second time he's spoken to you about the policies, I can see why he MIGHT call DH to verify that it was actually you that he spoke with and that the change is something DH approves of (as in, not someone else who has no authority calling to make the change- ie, one of DS's friends pranking him, an angry exGF, etc).
Insurance companies do have laws they have to follow as to who is allowed to make changes on a policy, what changes need to be in writing and which ones can be dones over the phone, etc. Just because both you and DH are listed on the policy doesn't necessarily mean you both have the authority (per insurance laws) to make changes.
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NoWomanNoCry
Drama Llama

Posts: 5,856
Jun 25, 2014 21:53:42 GMT
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Post by NoWomanNoCry on Jun 19, 2017 15:56:17 GMT
I would be pissed.
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tduby1
Pearl Clutcher
Posts: 2,979
Jun 27, 2014 18:32:45 GMT
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Post by tduby1 on Jun 19, 2017 16:02:34 GMT
Then she said, "You just seem to be in a mood today, don't you?" Whoa, whoa, whoa. that is completely out of line, especially for someone in a service industry. Guess who is at this very moment working on moving her policies?
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ginacivey
Pearl Clutcher
refupea #2 in southeast missouri
Posts: 4,685
Jun 25, 2014 19:18:36 GMT
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Post by ginacivey on Jun 19, 2017 16:51:25 GMT
Just because both you and DH are listed on the policy doesn't necessarily mean you both have the authority (per insurance laws) to make changes. see...i thought that MAYBE that was the case turns out - nope - all the policies were started and authorized by me - i checked that before i got too pissy Guess who is at this very moment working on moving her policies? guess who else is! i'll wait until everything is changed and i have refund checks coming for the remainder of the policy periods...before i go berserk on this agent on a side note...i have all my calls recorded on my cell phone i may go in and play the call for him and ask him which part he didn't understand gina
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Post by annabella on Jun 19, 2017 16:59:48 GMT
on a side note...i have all my calls recorded on my cell phone How do you do that? Check first if it's legal in your state to do that without informing the other party. Why do you do that?
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,240
Jun 26, 2014 0:09:18 GMT
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Post by Peamac on Jun 19, 2017 17:05:17 GMT
Just because both you and DH are listed on the policy doesn't necessarily mean you both have the authority (per insurance laws) to make changes. see...i thought that MAYBE that was the case turns out - nope - all the policies were started and authorized by me - i checked that before i got too pissy Guess who is at this very moment working on moving her policies? guess who else is! i'll wait until everything is changed and i have refund checks coming for the remainder of the policy periods...before i go berserk on this agent on a side note...i have all my calls recorded on my cell phone i may go in and play the call for him and ask him which part he didn't understand gina I do not blame you- I'd be upset too! I'm guessing he figured that DH would opt for the easy over-the-phone payment plan, since DH didn't know that you had already talked to the agent. I know there have been a few times where I make an executive decision and fill DH in later, but usually it's something we've already discussed. If the company called him about it, he wouldn't know how to answer, when I'm the one with more information. Be sure to update us with the agent's response!
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IAmUnoriginal
Pearl Clutcher
Posts: 2,894
Jun 25, 2014 23:27:45 GMT
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Post by IAmUnoriginal on Jun 19, 2017 17:36:09 GMT
What an ass. I'd be spending the afternoon calling around for quotes and moving everything ASAP. Once it's moved, I'd light his ass on fire with a letter to him, copying any managers you can find, along with corporate. Depending on how their company is structured, there may be several people to include in your list -- agency manager, District manager, regional VP, etc. There will be a Customer Relations department at corporate that handles strictly problems and complaints. They will be very interested in hearing what you have to say.
I work in for two insurance agents. Neither of them would ever dream of making a follow up call to anyone's husband to contradict what the wife had called in. If you're a named insured on the policy, we are going to do as instructed and move along, not play divide and conquer with your spouse.
Your rep has to be older. When I started, we had one old guy around in our agency who did business like that. He's retired now. My reps miss him, because they'd get reassigned all the accounts where he'd managed to piss off the wife.
And, his favorite life insurance sales bit was to get a meeting with both spouses, pitch a big life policy on the DH, and if they turned down the sale, he'd say to the wife "Your DH must not love you very much of he isn't willing to protect you financially." Winner.
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Post by papersilly on Jun 19, 2017 17:39:19 GMT
i would be pissed too and would be shopping my business elsewhere.
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Post by ihaveonly1l on Jun 19, 2017 18:08:25 GMT
I'd still call him today and ask why he called my husband. I'd be all for lighting him up and changing everything, but I'd want to make sure I was right. I'm inclined to think he's a sexist, but I'd want to confirm that before I reported him.
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Post by Really Red on Jun 19, 2017 18:13:41 GMT
I am just floored. I simply cannot imagine anyone doing something this insane. Like you, I'd take my business quickly to someone else and make sure he and the insurance company knew exactly why.
Or - ha ha - maybe you should call his wife and tell her why you're leaving!
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Post by cbet on Jun 19, 2017 18:15:19 GMT
...... and after checking the account online - i actually started our insurance policies - NOT my husband i am going to move all our policies - and then send this asshat a note in the mail - thanking him for his behavior - which finally prompted me to find a different insurance company and then i guess i can notify Shelter corporate of their sexiest agent gina It's not enough to demand a new agent - from what I remember, whatever agent sold the policies keeps getting commission on the policy as long as you keep renewing, even if you change to a new agent. You need a whole new company, and like everyone else said, make sure everyone up the chain knows exactly why you are changing. Also, autocorrect changed your insult to kind of a compliment  I'm thinking that he wasn't playing the "little woman can't make a decision" card so much as the "if I can get out-of-touch husband to renew everything with one payment, that gets me another year" card. Which is still totally sexist, but in the opposite direction!
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smginaz Suzy
Pearl Clutcher
Je suis desole.
Posts: 2,608
Jun 26, 2014 17:27:30 GMT
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Post by smginaz Suzy on Jun 19, 2017 18:22:03 GMT
IF (and that's a BIG if) the agent normally deals with your husband and this is only the first or second time he's spoken to you about the policies, I can see why he MIGHT call DH to verify that it was actually you that he spoke with and that the change is something DH approves of (as in, not someone else who has no authority calling to make the change- ie, one of DS's friends pranking him, an angry exGF, etc). Insurance companies do have laws they have to follow as to who is allowed to make changes on a policy, what changes need to be in writing and which ones can be dones over the phone, etc. Just because both you and DH are listed on the policy doesn't necessarily mean you both have the authority (per insurance laws) to make changes. Bullshit. If that is the case, then the agent explains that to the OP. or the agent uses verification procedures to ensure the caller is authorized to do whatever. There is no valid reason to do what the agent did in this case.
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snyder
Pearl Clutcher
Posts: 4,493
Location: Colorado
Apr 26, 2017 6:14:47 GMT
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Post by snyder on Jun 19, 2017 18:31:54 GMT
I'd be ticked as well. However, I learned that most companies are sexist when helping my niece with financial items when she went through a divorce. For example, a credit card is taken out in both husband and wife's name, but if the wife calls to get a pay off amount, she can't get the info because the husband is always listed as the primary. IRS is the same way. With that, I'm thinking that is also how the insurance company operates and he was just confirming with the "primary". Shouldn't be this way, unless a couple decides it should be that way. Like a place on the account that indicated equal partners or one is primary over the other.
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grammanisi
Pearl Clutcher
Posts: 3,748
Jun 26, 2014 1:37:37 GMT
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Post by grammanisi on Jun 19, 2017 18:35:34 GMT
My husband would have told the guy off. We do not undermine each other. Ever.
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caangel
Drama Llama

Posts: 6,025
Location: So Cal
Jun 26, 2014 16:42:12 GMT
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Post by caangel on Jun 19, 2017 18:55:29 GMT
I'd be ticked as well. However, I learned that most companies are sexist when helping my niece with financial items when she went through a divorce. For example, a credit card is taken out in both husband and wife's name, but if the wife calls to get a pay off amount, she can't get the info because the husband is always listed as the primary. IRS is the same way. With that, I'm thinking that is also how the insurance company operates and he was just confirming with the "primary". Shouldn't be this way, unless a couple decides it should be that way. Like a place on the account that indicated equal partners or one is primary over the other. I have USAA and they don't do this. I'm the one who has a military connection to qualify and have had them my entire life. My DH has never called them. I have done all the business with them our family has needed including adding and removing car policies, changing our house policy when we moved out for a reno, and making updates. I recently got a call from them to update some info and they asked for me not my DH. When we first got married and moved in together some utilities were in my name and some were in his name. It was hard because if I didn't start the account sometimes they would question my authority to make changes (which is understandable). After our remodel I made sure everything was in my name so I didn't have to involve DH (what he prefered). If a company called him to ask a question about our account he would tell them to call me.
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Post by JustKim on Jun 19, 2017 19:12:01 GMT
I'd have a new policy by the end of the day. me too!!!!!!
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ginacivey
Pearl Clutcher
refupea #2 in southeast missouri
Posts: 4,685
Jun 25, 2014 19:18:36 GMT
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Post by ginacivey on Jun 19, 2017 19:19:08 GMT
Shouldn't be this way, unless a couple decides it should be that way. Like a place on the account that indicated equal partners or one is primary over the other. if it were really like this - he should have been 'confirming' all along when i was adding vehicles and making him money! only when the money was going away did he feel the need to 'confirm' i'd like to punch him in the dick! My husband would have told the guy off. We do not undermine each other. Ever. i'm not sure what you are implying here? my dh called to ask me what the hell was going on gina
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Post by eversograceful1 on Jun 19, 2017 19:21:23 GMT
Oh.hell.no!
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Post by Sam on Jun 19, 2017 19:21:34 GMT
on a side note...i have all my calls recorded on my cell phone How do you do that? Check first if it's legal in your state to do that without informing the other party. Why do you do that? I would guess some people record the conversation because they aren't taking notes and wish to be able to refer to what was said. I get what you are saying, but it's not being used in a court of law but as a reference. That's not to say I am 100% comfortable with it, but many of the companies will state that they record calls when going through a central call centre, yet the local branch is kind of shielded because they don't.
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Post by LavenderLayoutLady on Jun 19, 2017 19:25:35 GMT
I'd have a new policy by the end of the day. Exactly! And then I'd call his boss (or corporate) and explain exactly why they've just lost all of my business. What kind of business calls your husband?! I hope he's just as livid.
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eleezybeth
Pearl Clutcher
Posts: 2,784
Jun 28, 2014 20:42:01 GMT
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Post by eleezybeth on Jun 19, 2017 19:25:47 GMT
Nope. I'd be out of there too. What an ass.
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ginacivey
Pearl Clutcher
refupea #2 in southeast missouri
Posts: 4,685
Jun 25, 2014 19:18:36 GMT
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Post by ginacivey on Jun 19, 2017 19:31:29 GMT
maybe the whole comment about gina seemingly being in a bad mod would not have been made in the way that they were. i'm in a bad mood? where'd that come from?
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Post by gailoh on Jun 19, 2017 19:33:17 GMT
Wow,some balls there...he would be sitting on them take a deep breath and soon would be upchucking them...idiot...
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georgiapea
Drama Llama

Posts: 6,846
Jun 27, 2014 18:02:10 GMT
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Post by georgiapea on Jun 19, 2017 19:43:14 GMT
And I would do that. I hate being discounted and have people go to my husband for a REAL answer. I would move everything and then let the company know that their pushy salesman was the reason they lost us as customers.
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Post by Sam on Jun 19, 2017 19:43:31 GMT
maybe the whole comment about gina seemingly being in a bad mod would not have been made in the way that they were. i'm in a bad mood? where'd that come from? That came from me reading too many insurance complaints and not checking the source!! Sorry! I'll go edit.
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Post by anniefb on Jun 19, 2017 19:45:43 GMT
I'd be shopping for a new agent, but the first thing I'd do is call him back and ask him why he called my husband. Was there some confusion with what I said and was he unable to reach me back?  Then pause...and wait for a response. SaveSave
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