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Post by sarahbee on Oct 14, 2017 15:34:10 GMT
I originally wanted to title this "are you $&@$*%# kidding me" but I thought that might be crude. Anyways, I was pleasantly surprised to find a sheet of OA Rocket Age chipboard on Etsy and snapped it up. The seller packaged it in a thin plastic envelope and it arrived almost completely destroyed.  Do I say something to the seller? I don't want to tell someone how to run their business but this could have been avoided if it was shipped in a cardboard mailer. Those flimsy plastic mailers just get chewed up in the mail sorter. Sigh...  |
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Post by scrapaddict702 on Oct 14, 2017 15:41:40 GMT
I would send photos and ask for a refund. If no refund is offered, leave negative (1 star, I think) feedback.
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violetfall
Shy Member
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Post by violetfall on Oct 14, 2017 15:47:55 GMT
That’s awful. Even putting it between two pieces of cardboard probably would have protected it in the mailer.
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Post by joblackford on Oct 14, 2017 15:57:48 GMT
Talk to them through the private conversation first and give them a chance to make it right. They probably have no idea how inadequate their packaging is. Most people underestimate how brutal the post system can be... In the long run you do everybody a favor by complaining because they'll never know that this isn't proper packaging if no one shows them the results, but hopefully they're good people and are as sad about the demise of the chipboard as you are and will make it right and do better in the future.
If they are dismissive or rude or deny that they had any fault then a negative review is probably justified, and is a public service.
(I'm speaking as an etsy seller, and also someone who bought something off etsy and was really unhappy with it and left a nasty review when the seller was dismissive. Now that I'm a seller I might have handled that a little differently... but I wanted to warn other people that this seller might be hiding/minimizing the faults in their secondhand merch)
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Post by quinmm14 on Oct 14, 2017 17:08:25 GMT
Oh, that stinks when you're looking forward to your item.  I agree, contact the seller privately first. |
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Post by pherena on Oct 14, 2017 17:27:34 GMT
Definitely contact the seller first. It should have been packaged more securely.
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
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Post by Loydene on Oct 14, 2017 17:28:26 GMT
Talk to the seller -- or refuse the package. I sold some Creative Memories pages on Ebay -- the pages were in a package, I bubbled wrapped them and taped the buddle wrap, then wrapped everything in heavy brown paper. The seller received the package with an edge torn - you could see the pages and see that the packaging of the pages was still intact (his pictures) and that it wasn't bent - just that little corner. He refused the package alleging improper packaging. I had to pay shipping both ways and Ebay was totally on his side.
So talk to the seller.
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Post by moraie on Oct 14, 2017 18:07:35 GMT
I'd talk to the seller, too. Most of the time it's an honest mistake and they'll fix it. If they're a jerk, then ask for a refund or use the appeal/dispute system. That's what it's for.
I'm kind of in the same boat, I just ordered some of the old Magic Scraps ice flakes to make some shakers, and the woman repackaged it so there was about 25-30% of what there should have been in each one. I might get ONE shaker out of the pack instead of a 1/2 dozen like I should have, and one of them was in a non-branded generic bag with no logo, so you could TELL she stripped them down. I ended up paying $11 for 1 package of stuff. I just don't even know what to say to her.
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Post by anniefb on Oct 14, 2017 18:25:40 GMT
I'd also message the seller and give them a chance to make it right.
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Post by sarahbee on Oct 14, 2017 18:31:29 GMT
Just sent a message...hopefully I hear back soon!
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Post by sarahbee on Oct 14, 2017 18:32:53 GMT
I'd talk to the seller, too. Most of the time it's an honest mistake and they'll fix it. If they're a jerk, then ask for a refund or use the appeal/dispute system. That's what it's for. I'm kind of in the same boat, I just ordered some of the old Magic Scraps ice flakes to make some shakers, and the woman repackaged it so there was about 25-30% of what there should have been in each one. I might get ONE shaker out of the pack instead of a 1/2 dozen like I should have, and one of them was in a non-branded generic bag with no logo, so you could TELL she stripped them down. I ended up paying $11 for 1 package of stuff. I just don't even know what to say to her. Ugh, I am annoyed for you! |
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Post by peachiceteas on Oct 14, 2017 18:54:21 GMT
So sad and annoying - all the seller needed to do was sandwich it between two pieces of cardstock and adhere it closed with washi tape and it would have been fine.
Hope you get a resolution you are happy with and can salvage your goodies.
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Post by jstblondie on Oct 14, 2017 19:17:10 GMT
Is there any chipboard pieces intact. Hopefully you can salvage them from the torn packaging. I'm sure this very disappointing at the least.
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Post by sarahbee on Oct 14, 2017 19:47:38 GMT
Is there any chipboard pieces intact. Hopefully you can salvage them from the torn packaging. I'm sure this very disappointing at the least. Yes, there are a few that I think will still be useable. I'm definitely going to salvage what I can! |
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Post by mikklynn on Oct 14, 2017 22:27:02 GMT
Oh, darn! I hope the seller has more.
I'm with the others. Give the seller a chance to make it right.
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Post by sarahbee on Oct 14, 2017 23:58:04 GMT
Oh, darn! I hope the seller has more. I'm with the others. Give the seller a chance to make it right. She responded and said that she did have more and is sending a replacement! I definitely always give sellers the chance to make it right...I am super unassertive. It was a mental hurdle just to send her a message letting her know there was an issue. I always err on the side of extreme politeness, lol. |
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Post by Eddie-n-Harley on Oct 15, 2017 0:09:50 GMT
I'm wondering-- are the pieces themselves unusable? From your photo it looks like they are mostly just popped out of the backing sheet only. (Annoying, certainly, but I've had that happen to all sorts of chipboard stuff, and the pieces themselves are fine.)
Regardless, I'm glad the seller had a replacement to send to you!
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Post by sarahbee on Oct 15, 2017 0:26:08 GMT
I'm wondering-- are the pieces themselves unusable? From your photo it looks like they are mostly just popped out of the backing sheet only. (Annoying, certainly, but I've had that happen to all sorts of chipboard stuff, and the pieces themselves are fine.) Regardless, I'm glad the seller had a replacement to send to you! A few of them are definitely still useable. I didn't get a good detailed pic but most of them have huge creases (like the astronaut boy) or are chewed up/separating layers. When I first saw it I was really hoping that they had just popped out but overall most of it was in rough shape. |
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Post by Eddie-n-Harley on Oct 15, 2017 0:29:27 GMT
I'm wondering-- are the pieces themselves unusable? From your photo it looks like they are mostly just popped out of the backing sheet only. (Annoying, certainly, but I've had that happen to all sorts of chipboard stuff, and the pieces themselves are fine.) Regardless, I'm glad the seller had a replacement to send to you! A few of them are definitely still useable. I didn't get a good detailed pic but most of them have huge creases (like the astronaut boy) or are chewed up/separating layers. When I first saw it I was really hoping that they had just popped out but overall most of it was in rough shape. I see. Bummer! |
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nicolep
Drama Llama
Posts: 7,156
Member is Online
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Post by nicolep on Oct 15, 2017 4:23:25 GMT
I am so glad she had another one to send!
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Post by pas2 on Oct 15, 2017 10:25:06 GMT
Glad all turned out well. I learned to speak up for myself a long time ago in matters concerning money. It drives my kids crazy, but they haven't grown up having to count pennies. They will learn.
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Post by sarahbee on Oct 15, 2017 11:43:50 GMT
Glad all turned out well. I learned to speak up for myself a long time ago in matters concerning money. It drives my kids crazy, but they haven't grown up having to count pennies. They will learn. I know exactly what you mean! I am getting better. Having a mortgage and a baby helps, ha! |
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Post by mikklynn on Oct 15, 2017 12:35:27 GMT
Oh, darn! I hope the seller has more. I'm with the others. Give the seller a chance to make it right. She responded and said that she did have more and is sending a replacement! I definitely always give sellers the chance to make it right...I am super unassertive. It was a mental hurdle just to send her a message letting her know there was an issue. I always err on the side of extreme politeness, lol. I wish everyone erred on the side of politeness! I'm so glad she had more and came through for you. I wasn't very hopeful she would have more of our precious OA. |
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Post by 950nancy on Oct 16, 2017 2:07:22 GMT
That was pretty bad. In all of my online purchases, I have only had one bad experience with 12 x 12 paper made to fit in a 13 x 8.5 box. Crushed paper is not what I am looking for to scrapbook. I tried to imagine the dude (in my head the packer was a male) who smooshed the paper and sent it on its way.
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Post by sarahbee on Oct 17, 2017 1:43:08 GMT
That was pretty bad. In all of my online purchases, I have only had one bad experience with 12 x 12 paper made to fit in a 13 x 8.5 box. Crushed paper is not what I am looking for to scrapbook. I tried to imagine the dude (in my head the packer was a male) who smooshed the paper and sent it on its way. Ugh! Were they hoping you just wouldn't notice?  On a happy note, I received a big fat nicely packed box of goodies from Emma's Paperie this afternoon. Yay for responsible packaging! Save |
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I agree, contact the seller privately first.
