dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,423
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on May 25, 2020 23:52:20 GMT
I can't remember what all you ordered, but do you want to let us know so we can maybe try to get you some replacements from our stash?
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Post by sleepingbooty on May 26, 2020 13:41:44 GMT
Sorry for activating those scrappy empath feels, ladies. I was really bummed when I opened my envelope and needed to share my frustration. I laid all the alpha sheets to dry on the table with paper towel to absorb as much as possible. I put the least affected 4x4 You're Magic cards in an old flower press to try and get them as straight as possible as they were drying. Some of those alpha sheets are just lost to the water damage. Leaf Green is especially bad. The top layer with the colour is either completely bubbly, almost bursting, or simply peeling off in bits. 'Tis not pretty. It's warm and dry here (35°C/95°F this afternoon, woohoo) so everything dried up super quick. But yeah, some is just completely unusable, alas. I tried. (I guess Tim Holtz may want them for that *extra* distressed look? ) mich5481 mrsshampoo dawnnikol Thanks for offering. I emailed Kelly immediately after realising the issue but haven't heard back yet. Hoping for some kind of resolution. I don't want to take supplies from anyone, especially now that she's closing up shop. Keep your precious hoard, ladies. But merci beaucoup. My little cold black heart warmed up reading your kind offers. I'm a little shocked at the water damage though. It seems bizarre for regular mail. It was proper wet on the inside, half the product is headed to the garbage bin. Has anyone had this happen before? Paper, water, yah, I mean, Postal Papier Mâché Services? Fingers crossed this doesn't happen again with my quarantine goodies...
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Deleted
Posts: 0
Oct 5, 2024 5:25:30 GMT
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Post by Deleted on May 26, 2020 15:51:10 GMT
sleepingbooty I've had a parcel from KP arrive with water damage. She was very good at replacing what she could and sent me some extra goodies. The whole parcel was soaked. I hope she is able to help where she can. If not I'd be happy to send you from my stash. I'm not an alpha sticker lover and usually use stamps instead - so I'd be more than happy to share
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Post by lasteve1 on May 27, 2020 0:49:45 GMT
I'm wondering how long ago that was that she replaced your package @northrigg... now that she's closed up shop she seems to be even less responsive than usual. sleepingbooty I hope she gets a good resolution to you! That is awful, I wish there was a magic fix... Remember how I had the wrong address on my swag bag order because it was preorder and we don't have our apartment anymore as of May 31? I emailed her directly to change it. Then I emailed a response to the order confirmation (it says to respond to it with any questions/concerns). I also messaged her on instagram. No response, these were all spread out over the past few weeks giving her some time in-between each attempt to respond. Then I got a shipping notice yesterday... with the old address. Here's to hoping it either gets here super fast (not expected given the speed of shipping these days) or my address forwarding catches it. USPS is allegedly forwarding all my mail, but I know packages sometimes get lost in that shuffle. It also seems like we've been missing some things that should've forwarded awhile ago... my guess is mail forwarding is not running that smoothly right now given all the strain on the postal system.
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Post by Jessica on May 27, 2020 4:45:11 GMT
I'm wondering how long ago that was that she replaced your package @northrigg... now that she's closed up shop she seems to be even less responsive than usual. sleepingbooty I hope she gets a good resolution to you! That is awful, I wish there was a magic fix... Remember how I had the wrong address on my swag bag order because it was preorder and we don't have our apartment anymore as of May 31? I emailed her directly to change it. Then I emailed a response to the order confirmation (it says to respond to it with any questions/concerns). I also messaged her on instagram. No response, these were all spread out over the past few weeks giving her some time in-between each attempt to respond. Then I got a shipping notice yesterday... with the old address. Here's to hoping it either gets here super fast (not expected given the speed of shipping these days) or my address forwarding catches it. USPS is allegedly forwarding all my mail, but I know packages sometimes get lost in that shuffle. It also seems like we've been missing some things that should've forwarded awhile ago... my guess is mail forwarding is not running that smoothly right now given all the strain on the postal system. I'm sorry to hear that as I remember telling you to reach out because I had just had such a quick response from her. I hope you get the package!
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Post by sleepingbooty on May 28, 2020 17:58:22 GMT
I come bearing good news. Just got an email from KP saying she was sorry about the water damage especially after the package took so long to reach me. She noticed I had a quarantine goodies order in the queue and that she was having fulfillment add replacement items with the package. WOOHOO! Here's to hoping all goes well with fulfillment now. I was so happy I did tippy tappies on the kitchen floor like a good pupper when I read the email as I was making myself an evening espresso (livin' on the caffeine edge, m'darlings)! lasteve1 Crossing my fingers and toes your parcel reaches you at your new home address. Sorry to hear the forwarding service in the US isn't super reliable. Again, congrats on the new home.
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Deleted
Posts: 0
Oct 5, 2024 5:25:30 GMT
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Post by Deleted on May 28, 2020 18:07:00 GMT
I come bearing good news. Just got an email from KP saying she was sorry about the water damage especially after the package took so long to reach me. She noticed I had a quarantine goodies order in the queue and that she was having fulfillment add replacement items with the package. WOOHOO! Here's to hoping all goes well with fulfillment now. I was so happy I did tippy tappies on the kitchen floor like a good pupper when I read the email as I was making myself an evening espresso (livin' on the caffeine edge, m'darlings)! lasteve1 Crossing my fingers and toes your parcel reaches you at your new home address. Sorry to hear the forwarding service in the US isn't super reliable. Again, congrats on the new home. That's great news! I'm so happy that Kelly is she is replacing those items!
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nicolep
Drama Llama
Posts: 7,169
Jan 26, 2016 16:10:43 GMT
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Post by nicolep on May 28, 2020 21:52:58 GMT
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Post by peachiceteas on May 29, 2020 8:56:30 GMT
sleepingbooty YAAAASS!! Brilliant result. Fingers crossed for you that this one goes smoothly.
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Post by lostwithout2peas on May 29, 2020 18:02:48 GMT
sleepingbooty yay!! That's awesome! Hopefully they will make it to you a little more quickly then the last ones and I was say a little prayer that they will be safe and sound!😉
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Post by sleepingbooty on May 29, 2020 20:16:41 GMT
Thanks, ladies! I have since received an email from the KP Shop confirming my quarantine goodies order had been fulfilled and entered the USPS system. Fingers crossed the replacement goodies are in there as well and that all goes well during transit. And now we wait...
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Post by ghislaine on May 31, 2020 3:13:21 GMT
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Post by lasteve1 on Jun 2, 2020 12:49:12 GMT
Update on my package [preordered to my old address but I moved and no longer had my apartment as of the end of last month. I contacted KP 3 times (2 emails, 1 instagram) to try to update my address and I got zero response and it was eventually shipped to the wrong address].
So... when it finally shipped I got an update on tracking that it would be delivered June 1. We had to be out of our apartment by May 31 and we scheduled our final walkthrough and gave our keys back on the morning of May 30 (Saturday). When I got home I got a notification that my package had been delivered, but it wasn't at my new house. I waited until Monday for the mail to come to see if the mail forwarding caught it, but it didn't arrive. So I contacted my old apartment manager and asked about it. He was nice enough to go check in the mailbox and it was there! So he left it out where I could pick it up. So I got my package! But only through luck and the kindness of my old apartments... not at all due to the inability of the USPS to forward mail (which I don't blame them too much with all the strain they're under right now) and definitely no thanks to KP.
I am thrilled to have my package, but still extremely pissed at the situation. This should've never happened.
I really like KP's products, but I am so annoyed with her complete lack of response to my issue. Even if she responded to say that she couldn't update the address because it was already in the system or something, but no, it's been radio silence. It makes me want to stop doing business with her entirely, but her products are so good and I really like everything she stands for otherwise. So I'm torn. Even with all the crap SC has pulled over the years I haven't been as irritated as this... at least they had a clear reason for doing what they were doing (e.g. low quality products to cut costs, crappy grab bag contents to unload their warehouse) but KP's lack of response was just rude... it didn't save her any money or help her in any way, she just couldn't be bothered to take 30 seconds to respond to my email and change my address in her system WEEKS before my order shipped.
Okay, done ranting.
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pancakes
Drama Llama
Posts: 5,002
Feb 4, 2015 6:49:53 GMT
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Post by pancakes on Jun 2, 2020 12:55:32 GMT
lasteve1 Ugh sorry for that. I just don’t get how she sometimes provides great customer service and sometimes it’s total crickets.
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Deleted
Posts: 0
Oct 5, 2024 5:25:30 GMT
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Post by Deleted on Jun 2, 2020 12:56:26 GMT
From Kelly Purkey this am:
I wanted to take a minute to send a message letting you, as a customer & supporter of my business, know where I (and in turn the KP Shop) stand on the issues of racial injustice being loudly confronted right now. The past couple of days I've been posting on the shop Instagram account, but I felt it was also important to come straight to your inbox in case you've missed them.
Watching the video of George Floyd being murdered both breaks my heart & makes me incredibly angry. I'm standing in solidarity against the systemic racism and racial injustice in this country, and saying out loud that Black lives matter. I promise to be more aware, do better, and do what I can do be an advocate. I'm reading, asking questions (especially to myself about my own anti-racist thoughts & actions), and listening. I hope you'll join me.
I have long recognized the lack of diverse representation in the scrapbook & paper craft industry. I thought to myself that I was doing a good job of correcting that in my own business, but I understand it hasn't been enough and promise to work harder to change that. I'm asking for your help in doing this and will always be here to listen and do what I can to take action alongside you.
Through June 15th, all profits from shop sales will be donated to Color of Change. After doing some research, I've also made personal donations to Black Lives Matter Global Network and Black Visions Collective. If you haven't already, I encourage you to read up on organizations and donate if you are able.
And I want to link Anti Racism Project, which is an incredible resource for articles, books, films, etc. that are helpful for learning more about the history of racism in America and becoming anti-racist. Earlier this year I dove into Stamped from the Beginning and recommend it as a good place to start. There is also Stamped, a version of the book that's been edited for young adult readers.
I have more to share about shop restocks & sales, Pride month, an update on quarantine products & donations, but that's not what the focus is on right now. If you have any questions, please reach out via email any time. Thank you for listening and stay safe.
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Post by sleepingbooty on Jun 2, 2020 13:31:49 GMT
lasteve1 I'm sorry you jumped through hoops for your order and I'm glad you got it in the end. The CS and email responses are a recurring issue and my hope is that Kelly might make a comeback in the future with a more attentive partner by her side with regards to these matters. It's the one problem her shop has. Like you, I'm a big fan of her products and voice.
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Post by hop2 on Jun 2, 2020 20:44:23 GMT
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Post by sleepingbooty on Jun 2, 2020 20:55:40 GMT
Talk to me about your favourite KP alpha colours, fam'. I use white, coral, sky blue and leaf green a lot. I might be interested in adding some sheets of one or two extra colours to my stash (I already have some cabernet and black) during the clearance sale. The red is too bright for me.
Chocolate brown? Purple? Kelly green? Cornflower blue? Tell me why I'd need these if they are part of your faves.
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Post by lisacharlotte on Jun 2, 2020 23:52:34 GMT
I love the Cabernet. I pretty much use bright colors but have a weird love for camel.
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Post by amidwestkingdom on Jun 3, 2020 2:28:35 GMT
Talk to me about your favourite KP alpha colours, fam'. I use white, coral, sky blue and leaf green a lot. I might be interested in adding some sheets of one or two extra colours to my stash (I already have some cabernet and black) during the clearance sale. The red is too bright for me. Chocolate brown? Purple? Kelly green? Cornflower blue? Tell me why I'd need these if they are part of your faves. Top 5 outside of the basic colors: chocolate, cornflower blue, camel (my favorite I think that was the color's name), navy, lilac
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Post by sleepingbooty on Jun 3, 2020 15:19:38 GMT
I pretty much use bright colors but have a weird love for camel. Muted gal here and I'm hoarding my final 2 sheets of camel alpha stickers. Hoping KP unearths some in her closets filled with shop extras she mentioned on IG live. Cabernet is gorgeous IRL. Top 5 outside of the basic colors: chocolate, cornflower blue, camel (my favorite I think that was the color's name), navy, lilac Camel, camel, beloved and ephemereal camel. Gone too soon from the shop. The cornflower blue and chocolate are calling my name lately... Ugh, decisions!
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Deleted
Posts: 0
Oct 5, 2024 5:25:30 GMT
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Post by Deleted on Jun 4, 2020 1:17:51 GMT
Looks like Kelly is losing followers for taking a stand for Black Lives. Good riddance to those racists. Screenshots linked : imgur.com/dxwqnxU
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pancakes
Drama Llama
Posts: 5,002
Feb 4, 2015 6:49:53 GMT
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Post by pancakes on Jun 4, 2020 1:53:48 GMT
Looks like Kelly is losing followers for taking a stand for Black Lives. Good riddance to those racists. Screenshots linked : imgur.com/dxwqnxU...Are they new to KP 😂 She isn’t shy about her stance.
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Post by kiera on Jun 4, 2020 2:09:36 GMT
I want to be her friend.
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Post by honeypea on Jun 4, 2020 14:02:52 GMT
Looks like Kelly is losing followers for taking a stand for Black Lives. Good riddance to those racists. Screenshots linked : imgur.com/dxwqnxU...Are they new to KP 😂 She isn’t shy about her stance. Out with the trash. Less competition for those sweet sweet sale items coming up. 😜
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mich5481
Pearl Clutcher
Posts: 2,696
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Jun 4, 2020 14:32:48 GMT
You know, maybe some of the people unfollowed Kelly Purkey's newsletter for their own mental health. When they sign up for newsletters from a stamping company, maybe they don't expect to read about current events and the business owner's personal stance on those events. Maybe they want a mental escape from all of the turmoil and chaos and they just want to create things as a form of self care.
Maybe all of you are correct, and only "racists" and "trash" unfollowed KP. I hope you all are wrong though.
(I say this as someone who stills follows KP, but can understand the need for a respite from the news. And yes, I know that is a sign of privilege, wanting a break from current events.)
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Post by kiera on Jun 7, 2020 2:46:35 GMT
My order of quarantine goodies arrived today. So excited to use them.... sadly I have to go back to the office on Monday (which I am not happy about, we don't even count as part of phase one.....) so I can't sit and craft for a while but I'm happy to have my new supplies to play with!
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Post by Skellinton on Jun 7, 2020 5:25:16 GMT
Just saw in her stories she she has reached out to some designers to design some BLM cards. I love that she is doing that.
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Post by kiera on Jun 7, 2020 5:28:54 GMT
That's great! I'll have to check her stories. I love that's she making it a collaborative effort, too.
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Post by lasteve1 on Jun 7, 2020 12:34:21 GMT
Just saw in her stories she she has reached out to some designers to design some BLM cards. I love that she is doing that. I saw this too. My guess is Azzari Jarrett. She's been on KP's design team so they are at least friendly and Azzari seems to have an interest in designing products (she just created some freebie cards) and has a similar aesthetic to KP and other's KP has collaborated with (LifeLovePaper comes to mind). Her aesthetic would fit in well with KP's brand. If it is Azzari, I hope it becomes more than just a one time collaboration. I hope this next comment doesn't come across wrong at all... it comes from a place of thinking about everything that has been going on and trying to do better. I also want to preface by saying, I think KP has done an amazing job of being a role model for the scrapbooking industry and I totally agree with her sentiment that she should have a black designer create a BLM kit. But, IMO, part of the problem I see is that when companies seek out minorities to contribute it's typically about their status as a minority. Azzari has made clear that her race is an important part of her identity (as I think someone's race is for most people? I know mine is, but maybe that's just because I'm a racial minority, albeit with white skin) but she's also a mother, a photographer and has an amazing style... I'd like to see her designing all sorts of kits, not just ones focused on her race. I guess I just started thinking about this this morning because I read a lot of novels (I can't get into nonfiction that much as much as I want to) and saw that I have read a few novels from black women lately (including the one I just started)... but they all had race as a central theme. So I was just curious why that was? It could be me... I tend to get my books from BOTM or other suggestions I see online, so it might be that I'm not seeking out book suggestions from the widest range of sources. Or it could just be a coincidence. But is it a problem that when companies want to highlight a black contributor they purposefully only select content from that contributor that focus on racial issues? Or is it that black authors are writing about racial issues because that is what they know people want to hear from them? It's definitely an important subject to write about and read about, and definitely one that I want to read about from black authors because they have a different perspective from my own to offer, but I know these authors have other insights and opinions and interests and I'm just curious why I don't see books from them on other topics too. Just my thoughts... sorry it's a little off topic, but it applies to scrapbooking supplies as well.
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