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Post by streetscrapper on Feb 12, 2018 21:53:32 GMT
The past few times I've used my Cameo the auto blade has been coming loose in the middle of a cut. The first time I thought I inserted it wrong, but it's been happening more frequently. Has anyone had this happen? Is it the blade or the machine?
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Post by riversong1963 on Feb 13, 2018 12:07:28 GMT
I don't have a Cameo 3, but I have a Portrait 2, and I think they use the same blade. I've never had that problem, though. Did you check to make sure that the clamp that holds the blade/housing is tight? Is the whole housing coming loose, or is it the blade itself?
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Post by anniefb on Feb 13, 2018 18:26:46 GMT
I don’t have the 3 but recall you have to make sure the auto blade is pushed right down and then lock it in place by pushing the tab thing in. Is it completely locked?
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Post by streetscrapper on Feb 13, 2018 22:21:49 GMT
Yes, I've be more careful since it started happening to make sure that the blade is pushed in all the way and then I lock it in place. The last time it happened I was watching it cut and saw that it came loose and lifted out of the housing!
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scrapnnana
Drama Llama
Posts: 6,316 
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Post by scrapnnana on Feb 14, 2018 6:47:49 GMT
I have the Cameo 2, so it may not be the same, but I have never used the auto blade. I use the premium blade instead. It gives me control, but I also just never quite trusted the auto blade to always get things right. Even so, I am really surprised that our blade managed to unlock itself.
I am wondering if the issue is the blade or the locking mechanism. I would try using either the standard or premium blade to see if it unlocks itself, too. If so, you have a problem with the locking mechanism. If not, there must be something about the auto blade that is the problem.
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Post by streetscrapper on Feb 14, 2018 12:56:24 GMT
I searched this issue last night and it seems like I'm not the only one having this problem. I watched a video on YouTube last night that demonstrated exactly what is happening! YouTube Blade PoppingI sent an email to Silhouette. My machine is still under warranty. |
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Post by anniefb on Feb 14, 2018 18:32:22 GMT
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Post by streetscrapper on Feb 14, 2018 21:19:03 GMT
So after spending most of the morning in a chat with a Silhouette support person, it was determined that the likely cause of my blade popping is due to the software being corrupt as well as me needing a new mat... Of course the entire time we were chatting and testing, the blade didn't pop once, so I guess I'll try a new mat and see if that helps!
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scrapnnana
Drama Llama
Posts: 6,316
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Post by scrapnnana on Feb 14, 2018 22:22:31 GMT
So after spending most of the morning in a chat with a Silhouette support person, it was determined that the likely cause of my blade popping is due to the software being corrupt as well as me needing a new mat... Of course the entire time we were chatting and testing, the blade didn't pop once, so I guess I'll try a new mat and see if that helps! I've heard the "software being corrupt" line before. I don't believe it. Not for this. And I didn't believe it for the issue that I called them about either. I think they say that when they don't know what the problem is. I suggest that you try a standard or premium blade for awhile and see if the problem continues. Maybe a new mat would help, but that still seems......odd. Yes, you can update or delete and reinstall your software if you believe the software is the issue, but that seems a stretch to me. Definitely back up any and all files, especially designs that you did not download from Silhouette, before you consider updating or reloading your software. |
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Post by streetscrapper on Feb 14, 2018 23:14:13 GMT
scrapnnana I agree that they honestly have no idea what the issue is, but at least the guy was thorough and we did a lot of testing, sending photos and videos, etc. Unfortunately the blade didn’t pop once today. Go figure, when you want it to do something it won’t, and I did continue to use it this afternoon, worn mat and all, without any problems. I did realize during all of this testing that I didn’t have an issue with the first auto blade I had been using, the one that came with the machine. This started to happen when I replaced the blade so I’m wondering if the problem lies with this particular blade. I did try the old one, but it is too dull to cut anything. I do like the auto blade so I’ll pick up another one and see if I encounter the problem again. But until then, fingers crossed hoping that it continues to behave.
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Post by riversong1963 on Feb 15, 2018 12:19:04 GMT
I don't think it's the software or the mat either. Software issues wouldn't cause the blade to pop out. Neither would an old mat. It sounds like you have a defective blade, since you didn't seem to have any problems with the one that came with the machine. I would try another blade. Maybe it's working now because the blade finally settled into the place it's supposed to be. In any case, I'm glad it's working for you.  |
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Post by streetscrapper on Feb 15, 2018 18:53:20 GMT
riversong1963 I completely agree, and hope it’s the blade and not the machine! Last night when I was cutting some glitter cardstock, guess what... blade popped! So it’s not fixed... but this time I hit the pause button, pushed the blade back in. It worked but apparently I have to pay close attention to the entire cutting process now!
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