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Post by cmpeter on Dec 28, 2018 20:44:04 GMT
What a great site...love their prices and just had a fantastic customer service experience. I ordered some Copic markers, taking advantage of the current pricing since Copic is raising their prices on Jan 1. I accidentally ordered 2 of the same color. They noticed and emailed me to confirm if I really wanted 2 of them same and offered to either refund me or have me pick a different color.
Yay, Scrapbook Pal.
I also spent enough for free shipping a free pack of skin toned Sketch markers...bonus!
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Post by anniefb on Dec 28, 2018 22:52:45 GMT
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Post by quietgirl on Dec 28, 2018 22:58:58 GMT
That's awesome! I have to check them out.
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GiantsFan
Prolific Pea
Posts: 8,280
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Dec 28, 2018 23:04:45 GMT
I love them for taking the time to say "Hmm, that's weird. I'm going to check this before shipping it".
I ordered a couple of new markers and a refills for my most used colors before the price goes up, too.
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Post by mom on Dec 29, 2018 0:29:28 GMT
I love companies with great customer service!
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Post by marg on Dec 29, 2018 17:50:15 GMT
They are wonderful. Last summer I ordered a bunch of Copics in both Sketch and Original styles, and they emailed me to make sure I wanted both styles and it wasn’t an error. I was very impressed. Their prices are also the best I’ve seen for Lawn Fawn and Copics.
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Post by AngieandSnoopy on Dec 30, 2018 2:26:42 GMT
They also emailed me a few months ago because I ordered Sketch and Ciao Copic markers. Since I can't use Copics as much as I want, using them inside makes me cough and get stuffed up most times, I don't use them as much as I want. I have to wait until it is nice weather to color outside. So, I've been buying the cheaper Ciao unless I can only get a color I want in Sketch. They emailed to ask IF I'd made a mistake. If I do it again, I'll leave a message that I WANT two styles!  |
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dald222
Pearl Clutcher
Posts: 2,602 
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Post by dald222 on Dec 30, 2018 17:09:07 GMT
it is great to hear of great shopping sites  |
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