What a great site...love their prices and just had a fantastic customer service experience. I ordered some Copic markers, taking advantage of the current pricing since Copic is raising their prices on Jan 1. I accidentally ordered 2 of the same color. They noticed and emailed me to confirm if I really wanted 2 of them same and offered to either refund me or have me pick a different color.
Yay, Scrapbook Pal.
I also spent enough for free shipping a free pack of skin toned Sketch markers...bonus!
cmpeter April 2001 Posts: 37,572 Loc: Washington State
They are wonderful. Last summer I ordered a bunch of Copics in both Sketch and Original styles, and they emailed me to make sure I wanted both styles and it wasn’t an error. I was very impressed. Their prices are also the best I’ve seen for Lawn Fawn and Copics.
Post by AngieandSnoopy on Dec 30, 2018 2:26:42 GMT
They also emailed me a few months ago because I ordered Sketch and Ciao Copic markers. Since I can't use Copics as much as I want, using them inside makes me cough and get stuffed up most times, I don't use them as much as I want. I have to wait until it is nice weather to color outside.
So, I've been buying the cheaper Ciao unless I can only get a color I want in Sketch. They emailed to ask IF I'd made a mistake. If I do it again, I'll leave a message that I WANT two styles!