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Post by kiwifarmer on Aug 13, 2019 0:41:06 GMT
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Post by hop2 on Aug 13, 2019 1:06:32 GMT
Hopefully it doesn’t apply to Mac |
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Post by dig-it-al on Aug 13, 2019 12:40:43 GMT
I have been reading up on this issue as well. I've been on the search for a new laptop and with the new Windows 10 issue, I'm holding off on that purchase. I can't replace both Cameo and Laptop at the same time. It makes me sad that my original Cameo could become obsolete when it works just fine. But it's the same issue with my laptop. It's old but it works and is no longer able to be upgraded with the newer software. I just feel my laptop is on borrowed time.
If anyone is having the compatibility issue, I read that a workaround is to use an older USB hub between the PC and Cameo. The problem is the compatibility between a USB 3.0 port and the Cameo USB 1.0 port. (If I understood correctly.)
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Post by huskermom98 on Aug 13, 2019 12:54:47 GMT
Ugh...should really test mine out before I forget about this. I rarely use my Cameo these days, but I'd hate to forget about this issue and then not be able to figure out why it's not cutting one day.
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scrapnnana
Drama Llama
Posts: 6,114 
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Post by scrapnnana on Aug 13, 2019 21:41:16 GMT
It’s reportedly the older machines. I hope I am understanding correctly that it should not affect the Cameo 2 or 3.
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Deleted
Posts: 0
Apr 23, 2024 6:36:00 GMT
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Post by Deleted on Aug 14, 2019 21:55:44 GMT
Yep, so I now have a perfectly good machine that is now useless because my computer won't recognise it.
My understanding is that it's only an issue for hardware that relies on generic windows drivers in order to operate (which the Silhouette does). Pretty frustrating.
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Post by mamagidget on Aug 15, 2019 3:25:52 GMT
Thank you for posting this, and for the suggestion given on the hub. I will have to check this all out.
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christinec68
Drama Llama
Posts: 5,110
Location: New York, NY
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Post by christinec68 on Aug 15, 2019 4:06:44 GMT
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Deleted
Posts: 0
Apr 23, 2024 6:36:00 GMT
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Post by Deleted on Aug 15, 2019 5:45:08 GMT
I went through every step of this twice and got nothing. Both of my computers only HAVE USB3.0 ports though which is obviously now a problem. |
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christinec68
Drama Llama
Posts: 5,110
Location: New York, NY
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Post by christinec68 on Aug 15, 2019 12:16:35 GMT
I went through every step of this twice and got nothing. Both of my computers only HAVE USB3.0 ports though which is obviously now a problem. That stinks.  |
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scrapnnana
Drama Llama
Posts: 6,114
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Post by scrapnnana on Aug 15, 2019 13:33:01 GMT
I think there is a way to undo recent computer updates and go back to a previous version.
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camper65
Shy Member
Posts: 14
May 30, 2018 16:50:45 GMT
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Post by camper65 on Aug 15, 2019 14:19:57 GMT
I went through every step of this twice and got nothing. Both of my computers only HAVE USB3.0 ports though which is obviously now a problem. You may want to try using a USB 2.0 Hub that some found worked as usually most USB 3.0 ports are backward compatible to USB 2.0 and typically USB 2.0 was backward compatible to 1.0 so the machine may work with the USB 2.0 hub. Camper |
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Deleted
Posts: 0
Apr 23, 2024 6:36:00 GMT
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Post by Deleted on Aug 20, 2019 2:17:12 GMT
I managed to find another workaround so I thought I would share here in case it works for anyone else. My (brand new) laptop has no USB ports, only thunderbolt ports. Using a USB-Thunderbolt adaptor and plugging into the thunderbolt port works. So I'm able to connect to my laptop. But the downside is that the Silhouette software doesn't display well on my super high-res laptop  |
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iowgirl
Pearl Clutcher
Posts: 4,116
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Post by iowgirl on Aug 23, 2019 15:12:00 GMT
If anyone is having the compatibility issue, I read that a workaround is to use an older USB hub between the PC and Cameo. The problem is the compatibility between a USB 3.0 port and the Cameo USB 1.0 port. (If I understood correctly.) I have heard you need to have a power hub. It’s reportedly the older machines. I hope I am understanding correctly that it should not affect the Cameo 2 or 3. Nope. Only the original Cameo and the original Portrait. Silhouette is working on it. Hopefully they have a good solution. It is Microsofts update that causes the issues. It's not only Silhouette machines. It can affect some printers and some external hard drives - which could really be an issue if you have an older external drive tucked away, and find that you can't access it anymore! |
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