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Post by pas2 on Jan 16, 2020 14:11:43 GMT
I haven't used my cameo in a while and I consider myself a novice in some areas especially the pixscan mat. I tried using it via a scanner instead of my phone. All went well with loading image and tracing but then it wouldn't read the registration marks and it wasn't showing I was using a pixscan mat. On the 3rd try it cut but it cut slightly off the image I traced. Next time I sent pixscan mat through it now makes a loud chattering sound and won't return the mat though the carriage! What is going on? This machine may be a few years old but it is like new.
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Post by elegantsufficiency on Jan 16, 2020 14:16:50 GMT
I won't say I'm an expert, but is your machine cutting normally when set a simple task? Can you "warm up" again and build your confidence in the machine by cutting a few test shapes first, before going onto the tricky stuff?! I have only used the pixscan with my phone and it worked beautifully. I followed the advice here www.silhouetteschoolblog.com/2014/09/silhouette-pixscan-tutorial-for.html though I don't know if there's a troubleshooting guide for when things don't go according to plan! |
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Post by pas2 on Jan 16, 2020 14:36:37 GMT
Ok just retried both a standard cut and the pixscan mat again and the machine stopped chattering, worked normally (thank goodness) exceptfor cutting around the image correctly. I think my machine is somehow out of alignment??? Anyone ever had this issue and how did you fix it?
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Post by scrapcat on Jan 16, 2020 16:20:14 GMT
I had this problem with the Portrait while using Pixscan mat recently. I've used it before, no problems. I kept redoing all the settings, doing the calibration, lightening photos (I use it via phone). I searched for help, the Silhouette site and help is useless. I emailed with no responses. One thing, make sure your machine and software is updated. I found out there isn't an update for the machine I own, only the 2nd generation. I need to revisit this again.
But one thing I read, which may have been my issue, is to make sure you have a a lot of light around the machine while it's cutting. The laser that looks for the registration marks can be very touchy if there is a shadow. I tried using my Ott light and I think maybe I had it too focused on the machine whereas it needs just overall light, preferably natural I guess. Which in the winter I can't scrapbook during the day, so will have to wait to figure it out.
I ended up putting more of a border around the images so even though it was slightly shifted to the side, it still cut it out. I think its called "offsetting" in the tools menu. But then I ended up just fussy cutting.
I get frustrated with these machines! too much work.
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Post by cmpeter on Jan 16, 2020 16:39:08 GMT
I’ve had great luck with tech support at Silhouette using their chat feature.
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Post by riversong1963 on Jan 18, 2020 15:48:34 GMT
Thanks for posting this question. I didn't know that I had to update my machine. I just thought that updating the software was enough. I'm having problems with the PixScan mat too, and I have a Portrait 2. I'll connect it and see if I can update the machine too. It used to work well with the PixScan mat, but now it's terrible. Thanks for the advice!
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scrapnnana
Drama Llama
Posts: 6,119 
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Post by scrapnnana on Jan 18, 2020 19:26:03 GMT
I’ve had great luck with tech support at Silhouette using their chat feature. Same here. |
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Post by riversong1963 on Jan 19, 2020 2:22:17 GMT
I've emailed Silhouette because the download button for the Portrait 2 firmware update isn't working. I'm getting an error message that says the file can't be found.  |
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