Curbside pickup from Joann's takes how long?

I tried ordering for curbside pickup. After a couple days they cancelled my order. I went on their online site and ordered the same fabric from them and received it in two days. Go figure..

pick up was the next day. within 24 hours. It's in a smaller city though.

The last 2 orders took 8 days each. It was faster to order online and have it shipped.

Joann’s order online, pickup in store has been a dumpster fire since they rolled it out. Long before any of this, I tried to order some cookie cutter sets they had on their website and that were showing as being in stock at the store closest to me so I ordered them to pickup in store.

Over a week went by with no notice whatsoever. I went in and asked someone, and they said they were way behind because they had no one in the store to pull the online orders and had boxes of inventory stacked up to the ceiling in the back.     I asked to talk to the manager and she said the stuff I was looking for was in a shopping cart in back and she would wheel it out so I could dig through it if I wanted to.   I really wanted the stuff I ordered and knew it would sell out the second someone put it out so I said I’d dig, but what a clusterf@ck.

I wouldn’t even bother with Joann’s curbside order pickup now.

On the flip side of the coin, about a week or so ago I saw some stuff on Michael’s website that was on clearance that I wanted. The store by me had it in stock so I ordered it with curbside pickup. Later that afternoon I got an email saying my stuff was ready with instructions for what to do when I got to the store. Drove over there, called the store number in the email, they asked me my name and order number and what make and color my vehicle was, and someone walked it right out and put it through my open window after showing my ID. It couldn’t have been faster or easier. If they sold fabric they could put Joann’s right under.

The only places to buy fabric anywhere near me is Joann’s, Hobby Lobby and there’s one really expensive quilt store that I go to if I want really nice flannel or quilting cotton but that’s all they sell.

Michaels probably would have been having the same issues if they did indeed sell fabric. Everyone ran out to buy elastic and fabric before the stores shutdown and continued to order like crazy when it went to straight curbside. I am sure it all varies by store and different times. Most times I order online to pick up at my nearby Michaels I end up receiving a cancel and then I will drive over, go in and find the items that they cancelled on me. I know just before the shutdown I ordered elastic and 2 days later they cancelled my order. In this instance I did not go to the store because I knew that by now all the elastic was gone.

The 2 Joann stores near me were having so many issues trying to fill orders and they said that they were busier with in store orders on the one weekend than the entire Christmas season. Some of the orders were over 50 items. Add to that the staff was smaller as some were not comfortable coming to work. I personally would not want to work at either store right now. They were at least a week behind at the one store and that was before they went to only curbside pickup. Our stores are totally shut down now and they cancelled all the orders because who knows when they will reopen. 

I hate to order online normally because it always takes at least 2 weeks for me to receive an order. When I read someone received their order in a matter of days it made my eyes open wide. Maybe they have brought in extra staffing for the warehouse. I cannot wait until the stores are able to reopen

edit to add: I almost wish they would simply cancel pickup orders to save all involved the stress and headache that seems associated with it currently but then again, it sounds like it varies from city to city or maybe state to state. At the very least it is time for them to put out a message stating the reasons for the slowdown. Not everyone is in the know.

My sewing machine needles were ready for pick up in 15 minutes!

I've been waiting for 5 days, as well. When I called today to ask how things were going, I was told rather snippily they had 400 orders to fill and I was welcome to come to the store and pick up (shop for) the items. And no, the sale/coupon prices for the curbside order would not be good if I cancelled the order due to the prolonged time and came in to shop for the items.

I just ordered some from Etsy yesterday. Hoping to get it next week. 

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